Okay, so I am writing this review a little late, but it's good because now I have had my 2018 Toyota Tacoma for over 6 months now and I couldn't be more satisfied! I worked with John Coffaney and my experience was a fantastic one! I had experienced a horrible run of bad luck with trying to custom order a Tacoma Off Road, double cab, extended bed, in the Inferno color just the way I wanted it and how Toyota manufacturing advertised it could be done. I tried multiple dealerships and each one let me down for over a period of one and a half years. Toyota denied two of my custom orders and never gave a single reason as to why. No salesperson seemed to care about me as a customer, was dishonest, and didn't want to go the extra step to provide great customer service. Frustrated and feeling disappointed in car buying all together, I decided to give up on the Tacoma of my dreams......the vehicle that I had wanted for so long and had saved up all my money for over the course of 6 years. One day my brother stumbled across Freeman Motors on social media and encouraged me to contact them. I had very low expectations and so I called just to appease my brother. I spoke directly with Mr. Coffaney and he was straight forward, to the point, and no nonsense. I described my dream truck and he said, "I have that on the lot right now". I couldn't believe it!!! Of course I was skeptical and reiterated multiple times EXACTLY what I was looking for and Mr. Coffaney kind confirmed that his dealership indeed had the truck I had been trying to custom order. How could I have gotten so unbelievably lucky after all the horrible experiences from three other dealerships??!! I was beside myself with joy! Mr. Coffaney did what he could to reserve the truck for me and I drove all the way from the desert to Santa Rosa for the truck I had been longing for. Mr. Coffaney was very professional, friendly, and again, HONEST!! He gave me an incredible deal for the truck and I was in and out of the dealership in no time. No hassles, no haggling, no false information, just excellent customer service. I was stunned at how simple the entire process was and how I was treated. I was APPRECIATED and not treated like just another number. It felt really good. My truck is still in mint condition, running great, and Mr. Coffaney continued to check in with me after the purchase to see how I and the truck were doing. Customer service doesn't get any better than that!! Thank you Mr. Coffaney and Freeman Motors for finally answering my prayers and giving me the truck of my dreams!!!! I hope others get as much pleasure of working with you as I did! I will never forget the amazing treatment and customer service. THANK YOU!!!! read more

My husband and I went to just look at vehicles toward the end of June and the gentleman who helped us that day was very nice. He let us just sit and explore all the features of the Siennas and the Highlanders we were considering. He put no pressure on us to buy that day but was happy to answer any questions we had; which was actually part of the reason we went back the next week with the intent to buy a Sienna. We ended up being helped by Michael Cybulski who sat down and spent some time getting to know us and our needs. We needed to upgrade our vehicle as we are expanding our family, and after coming back with some financing options that were just a little out of our price range, he asked us for a number to try and get to. Michael had us take the van we wanted out for a test drive, while he went back to the financing department to try and see what he could do for us. By the time our test drive was done he had come back with more numbers that were more manageable for our budget. Then he took us to the financing department where we met with Lars Reppin. Lars went over the financing with us in detail and the options available in terms of security, warranty extensions, etc and detailed out the payment adjustments each would make. He spent a good deal of time going over these options and making sure the payments would still be well within what we could manage, and even saved us the trouble of a trip to the DMV by rolling the price of transferring my husbands personalized license plates to the new vehicle. Both Michael and Lars were so kind and so focused on getting us to a number we could make work that I felt like a valued friend and not just any onld customer who rolled in that day. Our experience was outstanding and when the time comes that we need to trade in our other vehicle I can guarantee we will be repeat customers at Freeman Toyota. read more

OK, in the name of full disclosure, Freeman Toyota is a client of mine, but that shouldn't prevent me from sharing a story that illustrates how they operate. Earlier in the year, I traveled to Santa Rosa for a meeting with the management team there on what turned out to be a freak rain storm of epic proportions. Portions of Hwy. 101 were flooded and the threat of complete road closure was looming. Similarly, the media was announcing that the "storm of the century" was about to hit the Sierras. Well, I live in Truckee, which is where I was headed that evening, so I'd be chasing the storm right over Donner Summit. As a skier, I was ecstatic about the forecasts of a massive snow dump during an otherwise tragic snow season. And why worry because I almost never travel without tire cables and emergency provisions. Well, heavy emphasis on "almost". The storm had not been in the forecast when I left Truckee and the snowfall had been minimal all year. We had emptied my travel car to move other materials the week prior and the cables never made it back in prior to my departure. Big oversight. To cut a long story short, the folks at Freeman Toyota fit my Toyota Highlander into their busy Service Department for a quick oil change, checked it to be sure I was road-ready for a heavy storm, then sent me on my way early with a new set of tire cables. Given the way multiple people offered help, most of whom had no idea that I was connected in any way with the dealership, I truly believe this is the way they operate everyday for everybody: they're there to help Toyota owners. Unfortunately, the "storm of the century" never manifested, so no massive amounts of powder skiing, but it was a positive experience back down in Santa Rosa. read more

I just purchased a 2017 Toyota Tundra Crewmax. I visited half a dozen dealerships in the area. The worst was Vandergriff. I was told I would not have to barter and would be given the very best price, that was not the case as their pricing was 3 to 5 thousand higher than my eventual purchase. Additionally after test driving and reviewing the packages at Vandergriff, they sales person didn't offer water, coffee, or anything. So on went to the vending machine, stopping at the restroom. Men have a rule about urinals, don't stand next to me if there is one open further down, right? So a sales guy walks in, stands next to me, and tries to strike up a conversation. I am doing my business, but this guy is asking about what kind of car I am looking for. This is not the place for this question. So I chuckle and turn my head, when I go to press the flusher, the guy is looking down at my urinal, clearly staring at me. Terrible is an understatement. I was out to buy a truck, not have my some weird man gaze at my hog. Eventually after trying other dealers, none as bad as Vandergriff, I ended up at Freeman. The sales people were terrific. The Sales Manager and the General Manager all came in to thank me for my business. Also, the sales person went and go a soda for my fiance and a water for me. Freeman is courteous and professional. The other dealerships are in the habit of hiring people with borderline personality issues and people better served clearing trash from the street. My experience at Freeman showcased their integrity in hiring only the very best. If you want a good deal and a good experience, go to Freeman. If you want to be the subject of sexual misconduct, swing by Vandergriff. read more

I got everything I wanted and more from my visit to Freeman Toyota! I've been looking to buy a car for some time now and a friend recommended that I see Randy Trujillo in sales to help me find my dream car. Randy was so helpful and his attention to my needs really made me feel comfortable during the whole process. Even when I had questions about my new car after I'd left the dealership, Randy was happy to take my calls and help me! You can tell he genuinely does care about his customers. In addition to this, he and my finance manager, Lars Reppin, really made sure I had the best deal on the car I was getting. They made sure I was able to take part in the College Graduate program and saved me even more money. Lars was particularly great at explaining the various packages that protect my new Corolla in ways that were easy to understand, and he really made sure that I found the right protection and maintenance plans for me. There was not one part of the financing process that I didn't understand after he explained it to me, and I know that's not always common in the car business! All in all, I had a great experience at Freeman Toyota. They have extensive inventory, helpful friendly staff, and a great atmosphere! I love my new Corolla and I'm definitely recommending Randy, Lars, and this dealership to my friends and family! read more

I am a 20 year old college student and bought used jeep from Freeman Toyota 10 months ago. Today my car would not start on the way to school so AAA came out and found out that I need a new battery. Now, how is it that I already need a battery after 10 months? I drove my jeep straight down to Freedman Toyota and met Alan Fink. We went over to the service center and he advised me that my batter was one part on my care (like tires) that wear and tear, so it is not cover by warranty. We talked for a little and he understood that it had only been 10 months since I bought the car and he said, "I appreciate your business and want to make sure that you are taken care of and I am sorry for the inconvenience. Since it is a wear and tear product we do not put a brand new battery in.This time, and this time only I will take care of you and have our service team fix the problem on us." Now that is an awesome way to treat costumers. I am 100% satisfied. He did not have to do that but he did. And the service department was awesome and were quick about ordering the correct batter and giving me a ride to work so I was not late. All around, Freedman Toyota and Alan Fink in particular have been a pleasure to work with. Thank you Alan and the Service Staff! read more

We recently bought a brand new 2010 Toyota Prius, and our sales person was Mr. John Coffaney. He explained every facet of the Prius to us in a competent and thorough manner. Our experience was absolutely phenomenal, in large part, due to him!!! From the moment we met John, we were treated with the utmost respect, graciousness, understanding, and helpfulness. John did not play games or try to negotiate and make deals. He was up front with us in all of our communication, and he listens very, very well! We told him what we wanted, and he went out of his way to make sure that we got exactly what we were looking for. His down-to-earth style, combined with honesty and humor, were just what we were looking for in the buying-a-car experience. This is the best service we have ever recieved in buying a car, which we have done many times in our life times. We absolutely LOVE our new Prius - best car we have EVER owned!!!!! If you are looking to buy a Toyota, we highly recommend going through John Coffaney at Freeman, Toyota, in Santa Rosa, CA. He will make your experience excellent, and you will be totally satisfied. read more

In today's market I was having an extremely hard time finding the Tacoma Pickup that I wanted. Long story short, Freeman Toyota is the best dealership around. DANIEL SAAVEDRA was nothing short of spectacular to deal with...... I live in the pacific northwest, and every dealership that I went to within a 600 mile radius was either straight up marking the price up $2000 to $3000 over invoice and or they would not sell me the truck because I wasn't local. Most dealerships were trying to sell me a truck that i didn't want. DANIEL never gave up, went to bat for me and got me the exact truck I wanted, and they did not mark up the price not $1 over MSRP..... and with the way the new car market was at the time I purchased my truck.... That was really astounding. The finance department was also extremely positive to deal with, and had me in and out in no time. I guarantee you, if I lived in the Santa Rosa area, I would be using their service department and I would be a lifelong customer at Freeman. Give them a shot, I know your experience at Freeman will be better than you expect. Kevin H. read more

My review got some attention from the "service advisor." He called me on my cell phone to yell, threaten, and insult me. He also sent the following threatening text from his official phone: "just letting you know i can take you to court for slander if you dont remove my name from your google review.i take my job and reputation serious Defamatory reviews are legally actionable, whereas bad reviews are not. Defamation can be described as a false statement claiming to be a fact that is published to a third party which ends up causing injury or damage to the reputation of a person, business, or entity." Of course, he knows as little about the law, as he does about customer service. Libel requires false statements. He also doesn't even know the meaning of the word, slander. Everything in my review was absolutely factual. It has been my experience, as a retired naval officer, that the sure sign of an incompetent is that when they receive criticism, instead of attempting to correct or mitigate the problem, they immediately deny, lie, excuse, or obfuscate their errors. read more

FIVE STARS ALL ACROSS THE BOARD FOR THESE GUYS . My fiancee and I were paired up with Mike Bulyski (spelling, sorry if I butchered your last name) . We told him our price range and what we were sort of looking for. Mind you we came here when I was nine months pregnant. My hot mess of in laws also came to help support us. It was an emotionally charged day . Mike was gentle, trustworthy and professional. He didn't pressure us to make a decision and gave us plenty of personal space to talk about our options. He was patient and informative and dealt with my difficult and pushy family members in the utmost professional way. It blew my mind, because I was literally starting to lose my cool with my MIL. We love our KIA SPORTAGE . Jessica in Finance kept us laughing the whole time. from the start of the transaction process to finish. We've never felt more confident making a major family purchase when the pressure was on from our family ... They made the whole sales process a breeze and enjoyable. People like this remind me why I moved to Santa Rosa. read more

I need to buy vehicles often, and when I arrived at freeman Toyota, I was ready for the battle most of the people fight just to buy a vehicle, but after talking to Miguel and Victor, I got out of the dealer whiting an hour owning the vehicle I wanted to buy. These guys made it so easy and pleasant that I will return when the time of buying another vehicle comes. I always ditch dealers after a purchase because they lie and try to rip you off; But in this case, I got what I was looking for and at the price I was willing to pay (whether or not they made a profit). I really hope that these guys get the recognition they deserve, not only by clients, but also by management. You do not find people like these guys often. I wrote this review after sending my vehicle for inspection and maintenance, and what they offer is what I got (except the second key, LOL, not a big deal). Should anybody like more info about my experience at Freeman Toyota, just contact me by email at: rafaelrdrgz1964@yahoo.com Thank you, guys! read more

Michael Likens at Freeman Toyota more than five stars, I absolutely would. Hands down, this guy got me the best price on a brand-new Toyota, and the experience was nothing short of phenomenal. Michael is top-notch at what he does--kind, considerate, and genuinely amazing. He made the entire process effortless, and for once in my life, I didn't feel like I was dealing with a typical salesperson. Michael is peaceful, calm, cool, and collected--a true professional who doesn't waste your time with any nonsense. He's honest, upfront, and refreshingly transparent, which is such a rare quality in the car sales world. I can honestly say he's the best salesperson I've ever worked with. If you're in the market for a new car, do yourself a favor and go see Michael Likens. He'll make the process smooth, stress-free, and leave you wondering why you didn't meet him sooner. Simply the best! I'm also including Hasan in the finance department, hands-down they are the best team to work with read more

Hello, I would lime to recognize John Greenblat at Freeman Toyota Service Department. I was desperate and walked into the Service Department without an appointment or the vehicle in question because I was afraid to drive it and did not know how to explain it over the phone. John stopped what he was doing to acknowledge me and ask me what I needed. I told him I thought my engine was ruined and I did not know to start the first step. John asked if I had an appointment and then explained who was already in front of me and asked me to wait. John let me know what his progress was while I waited and within minutes had time for me. I let John know I did not have the car with me and why. John offered multiple options for me and assured me that I would have what I needed to get the problem solved. That help me to relax and the solution became simple and easy to follow. Thank you for supporting me John. Gordon read more

I saw a 2015 Toyota Tacoma truck for sale (No. 934725) on line that I was considering buying. I had some questions about the truck that I wanted answered before I drove there since I live more than an hour's drive away. I sent a message through the internet and asked to have someone contact me and there was no response. Then I called and spoke to Antonio and he said he would get back to me with the answers to my questions, which he never did. I called the next day and left a message for him and still never heard back from him. This is exceptionally poor customer service and does not leave a positive impression of this dealership. If their sales representatives cannot take the time to answer customers' questions, then I would not feel comfortable doing business with them. I suggest that you look elsewhere for a used car as this was a very negative experience I had with this dealership. read more

My brand new Toyota Venza had been hit (side-swiped on I-80) by a semi-truck 18 wheeler....damage was estimated at approx $20,000 dollars...i brought my vehicle to Freeman Collision Center and when i entered Crystal (Secretary) greeted me and connected me with RYAN DENIZ the repair manager. From the very beginning i felt that his expertise, professionalism, and transparency was impressive. He mentioned that usually his workshop would find extra damage (beyond the exterior) as they removed parts of the car....the estimates for that damage was sent to the Truck Driver's insurance company and they paid for all. My car was returned to me in pristine condition after all repairs were made....Ryan was in communication with me on a REGULAR BASIS, so that i could feel CONFIDENT that his and Freeman's concern WAS FOR THEIR CUSTOMERS. Thank you Ryan, Crystal, and Freeman Toyota. read more

I had such a great experience purchasing a car here. Randy was the absolute best salesman that I've ever worked with (highly recommended working with him if you're interested in purchasing a Toyota). He was very nice and patient with all of my questions. When it came down to reviewing the final price he showed me exactly what I was paying for and I felt very confident in my purchase. I bought a car a few years ago at Hansel Volkswagen and I had a very negative experience, the price of the vehicle just kept increasing after many fees and unnecessary packages were added that I didn't fully understand. This was not the case with Toyota, we agreed on a price right off the bat and the price remained the same during the entire transaction, no hidden fees. Again, I would highly recommend Freeman Toyota and working with Randy if you have the chance. read more

To make a long story short, Bobby Augusto and his team took an impossibly difficult situation and turned it into an amazing experience for my wife and I. A blown head gasket is not the diagnosis anyone wants to ever hear, but us and our Highlander were so well taken care of by Bobby and Freeman Toyota, that really, the best that could possibly made of the situation, was. Our car now runs better than it ever has for us, and we look forward to many future years of ownership of it. As the only example of the pride of a job well done I can provide, see the pictures attached of the engine when we got the car back. This is a 2008, and they got it back to us looking like it rolled off the showroom floor. And the quality of repair they performed, and lengths to which they went to ensure we were taken care of are just as thorough. Thank you! read more

After dealing with different local new car dealerships with varying degrees of success I have found the BEST dealership in the North Bay. Thank you to Randy and Carl in sales for helping us purchase a brand new Toyota Camry. You made it the easiest purchase ever. Thank you to Lars for explaining the great 0 % financing terms and other options in way that is understandable. Last, but not least, thank you to Ian, sales manager for fixing a small challenge with a disposition fee for my old lease. Needless to say, this team of professionals are light years ahead of the competition and even the luxury car competition close by. No wonder why you sell more cars than most other Toyota dealerships in the area. You have earned lifetime customers from my family. Sincerely, Shawn & Cynthia Hermosillo read more

What a great experience! My husband and I were on vacation in the area, when our truck broke down. We had it towed to Freeman Toyota by recommendation of our tow truck driver. Curtis, our Service Advisor was amazing!!! We can't say enough about how nice he and actually ALL of the staff was when we got there. We explained that we were on vacation and miles away from home and even the hotel we were staying in. Even though they were extremely busy, Curtis got us in a free rental car and got my truck in the bay within minutes of the tow truck dropping it off. He sent us on our way and back to our vacation and had the truck fixed and us on our way home by the next morning. Thank you Curtis and everybody at Freeman Toyota for your kindness! You saved our vacation! read more