I brought my truck for warranty paint repair. After the repair was complete my truck had more authorized repairs which are needed. I called the shop back to ask when and how this would happen. They said they do not know, and they will call me back when they find out. It's been seven months and I still have not heard back. Aside from that things were good. But because of this unresolved problem I'm fully disappointed in the level of service. read more

I DROVE my car in with a sizeable dent in the left front fender. Within an hour they had the left front body disassembled and the car was no longer street legal. They said it would be several weeks before they could get the parts to fix it. They got in touch with my insurance company who said forget it and the insurance company called the car a total loss. Since the car was now not drivable, and they refused to put the parts back on, I had to find a way home. Thanks for nothing. read more

We had the unfortunate experience with having a rock hit our 2026 Rivian on the way back from the dealership in San Francisco. Needless to say we were instantly struck with disbelief. Freeman collision came highly recommended directly from Rivian and they did NOT disappoint. Jesse Parks and his team had the new windshield installed and kept us informed throughout the entire process. BIG thank you to the team! read more

Repaired our Toyota RAV4 very nicely. They worked with AAA and kept us apprised. I can't say anything on value as we don't price shop, but rather AAA approved their costs as reasonable. We have used them twice. Always satisfied with their work. read more

Freeman collision center is the spot to go to for you Lexus or Toyota collision repairs or needs. The quick response and call to action is why I will be retuning and recommend friends and family. Quality of service and integrity is high. Staff is all friendly and helpful. read more

We took all of our vehicles here. Our last vehicle, our hood is all scratched from their cloth that they used to wash our car. Ver poor communication. The 1st Estimator never responded to phone calls or emails. Finally the Manager called me back. Very disappointed with this business. Our vehicle before this had so many missing screws that never got put back on our bed liner. I called the Estimator and he replaced them, but as far as the work it was half ass! read more

Certainly one of the most thoughtful, thorough and professional shops in the business. I had nothing but helpful and friendly communications throughout the process of rebuilding our Tacoma after a botched repair at another facility. Greg the Collision Manager is personable, thoughtful and diligent. I found his assistance in this repair invaluable as he spent a great deal of his time and the shops resources to remedy the previous repair work. Communicating with my insurance, the adjuster, the other repair shop and the BAR the final product he and his shop delivered to me was beyond our expectations. There is no way I can thank him or the collision center enough with words. The quality speaks for itself, but the genuine personalized customer relations cannot be replicated. A huge amount of thanks to Greg and the entire staff at Freeman! Our heroes, they really did save the day and reinforce faith in human greatness. read more

Freeman Collision Center - Body Shops Near Me - Santa Rosa, California

I recently had my 2015 Prius repaired at Freeman Collision Center. The whole process was amazing, and my car looks better than new. Mitch was the person I worked with; he was awesome in all regards: professionalism, flexibility, etc. I hope I never need body work again, but if I do, I'll be returning to Freeman and asking for Mitch. read more

Everyone was great to deal with, had no issues with communication and my car was finished the time it was promised, and my car is perfect again read more

My front passenger window was smashed, door damaged, and side panel and seat torn by the window glass. Freeman Collision was great- they took my car within two days, had an estimate by day 4 and had the car completely fixed within 10 days. With the amount of damage, this is amazing. They had to replace door panel pieces, redo the paint, and replace the side mirror mechanisms. The car looks brand new (it's a 2022 Camry). Mitch is the USAA liaison and was wonderful- called us with updates, explained the process, and was kind and cheerful. Cannot recommend Freeman enough- particularly if you have USAA insurance. read more

I'm very disappointed with the lack of effort that JOSH puts into his job. I spent nearly 4 months communicating with him in regard to getting my car repaired. He claimed he needed additional documents from insurance, yet you told me you didn't have time to wait on the phone for them to pick up. Every time I initiated a call to them, you were at lunch or let it go to voicemail mail. I wish I hadn't wasted so much time thinking you were going to do your job and I'd get my car fixed. I went to a shop in my hometown today, they called insurance and got right through, lined up the repair for next week. Thank you Josh for all the headaches and for making me think it was the insurance that was the issue, you were the issue. Freeman Collision: please fire Josh. read more

While sitting in my car, parked, a person backed into my car & then attempted to leave. Thanks to a bystander who saw it, we were able to stop the person. Erik Ellingson of FCC was incredibly helpful in walking me through the process of getting the car repaired, dealing with the persons insurance, and arranging for a car rental. Erik kept me up to date on the progress of the work & then got the car back to me sooner than predicted. The ladies in the front were also friendly & efficient. I would certainly recommend FCC to any of my friends in need of body work. And FYI, my car was purchased from Freeman Lexus. read more

So many times I had to call asking to talk to my service rep, so many promises that they would call back. They never did. Fixing this scratch on my car is one of many things I have on my schedule, I don't want to have to babysit the process. If you need your car fixed go somewhere where they are responsive. read more

I would like to upgrade my online review from my previous review on 9-2-2022. I was very upset at the time I wrote the review at how my friend was treated after her father passed away. After more information, I realize the company -management was doing their due diligence according to what they believed was correct to protect themselves from a a lawsuit. My friend has since spoken with the management and they are returning the car to her. She is not being charged a storage fee. I cannot remove my previous review but I am hoping you will give them the opportunity to serve you. read more

Freeman collision center This repair shop has serious racial discrimination, I checked the email address and phone number of their repair shop on the LEXUS COLLISION CENTER website, 10/25/2022 I sent a picture of the damaged car to their email JPARKS@FREEMANMOTORS .COM. But I haven't received any reply for three days. Later I called his company. A woman answered the phone and asked me if I had an appointment, I said no, she asked if I wanted an appointment, I said yes, I was listening because I don't know English very well, she asked for my e-mail address, and she sent an e-mail with the following content: Hello, I just spoke with you to get an appointment set for Friday November 4th at 9:00 A.M. Can you tell me what your first and last name is, what insurance you will going through, what the year make and model of your vehicle is and where the damage is on your car? Then I sent him the model of the car and the photo of the damage to the car and wrote as follows: "My car 2021 Lexus es300h,vin:58a........5, How much does it cost to repair . A total of two accidents. ". She got the email and replied to my email: "Hi, we would need to get you set up with an appointment to do an estimate on your vehicle, then they would be able to tell you how much." I emailed her because of something on November 4th:" I didn't understand the time you arranged for the last call. I want to arrange it before November 1st to 3rd. Please help me to reschedule. If not, I want to go directly to the queue." but received no response. Later, I drove more than 120 miles to the Freeman collision center on 11/3/2022. I was told that there will be no service without an appointment. There is no walk in line because they are not staffed. I said, I made an appointment on 11/4/2022 AM9:00. They said there is no more, I did not cancel the appointment. They said the next appointment time is 11/9/2022. AM9:00/10:00/11:00, I chose AM11:00. Because they The company was very angry when the company cancelled my appointment on 11/4/2022, and gave them a bad review on google. On 11/9/2022, I went to their company on time and filled out the form. Just let me wait. The person who came later, they even sent someone to serve. I waited for more than 20 minutes. A male staff came over and said, because I I don't speak English, so I have to bring an interpreter to the site to repair the car for me. I said it's just an estimate, and it's not time to repair the car. I've been to many lexus-certified collision centers. They all bring a GOOGLE translation software There is no problem with communication, and I also have another LEXUS collision center. I have an estimate. Because I moved, I can't go there for repairs. Later, he asked me to wait, I waited for a while, I asked to see the manager, the man came over and asked me if I gave them a bad review. I asked to see the manager, and showed the manager the email I sent, he asked the woman if she received the email, the woman lied and said she didn't receive it and went to their company The IT staff can check whether I have received it or not. Then they told me that I didn't want to repair my car, and they didn't give me an estimate. I don't know why LEXUS only has this certified collision center in Northern California? You can see the bad review. Cancel my appointment for 11/9/2022, or email me to ask for a live interpreter. I'm driving 200+ miles back and forth and they just want to waste my time and gas. read more

I bought a brand new Tacoma and two years later noticed a manufacturer problem with the paint chipping around the cab area, doors and window seals. I was able to get an appointment right away and brought my truck in. Even though my truck was past warrantee they were friendly and understanding and repainted the truck for free, though it should've cost me $15,000! Throughout the repair the staff was polite, professional and kept me in the loop with updates. They explained the whole process and answered all of my questions and also provided a loaner car for me to use while my truck was in the shop. I was very satisfied with the final result and I will definitely come back again in the future! read more

I took my Toyota Prius 2014 on 12/5 /22 to Toyota collision in Santa Rosa for minor scratches after someone hurt my car while being parked. Normally this job took in the past few days but this guy Eric took his time to look at every detail about what was needed to be replaced and or fixed in my car due to this incident. After 22 days of dropping my car, I got my car back yesterday and I was amazed of how it looked. My car looked brand new!!!! Eric was able to put together documents to make my car insurance approve all repairs needed. Eric did not only did that for me, he also had a car rental at Toyota that was covered by my insurance. I got as a nice brand new car as a rental waiting for me the day I dropped my car. I spend New Year's Eve with a new car. The service I got from Eric was class A. From the very first moment I met Eric, I felt trust and I knew I was in good hands, as he was able to squeeze me to start working on my car right away. I was told that during the holidays is hard to get service but he did it. Took my car on 12/5/22, and got it back on 1/18/23. Thank you Eric for the wonderful job!!!! Your hard professional job was appreciated. Estrella Espinoza read more

Very disappointed with the overall experience from this place, we have been given the runaround at this place. Not happy. Please get employees that care about helping customers out, and actually getting back to them about getting their car repaired!!!!!!! read more

I just had my vehicle done by Freeman & couldnt be more happier! Nick, & team far exceeded my expectations! Unfortunately over the years ive been in couple fender benders...Freemans by leaps & bounds beats the competition! Thanks, Mike Hermes read more

This place is great,my 21 tacoma looks like brand new,the staff was very helpful with my insurance company and made me feel like they really cared.I will recommend freeman collision center to all my friends and family thanks read more

They took 6 weeks to supposedly get the part. Once they supposedly had the part, we dropped off the care (it was a simple fix) but they had it for over 4 weeks and only got it done when we insisted it was long enough. We ended up paying over $750 for a rental car because of Toyota's delay and incompetency. Then the supervisor didn't have the decency to at least apologize but instead through out every excuse in the book (used car salesman style). I would NEVER go to this repair shop again. read more

If you drive a Toyota and need service, repairs or body work, I highly encourage you to try Freeman Collision Center. Everyone I came in contact with was professional, helpful and knowledgeable; from Gregg, the manager, to all three cheerful, helpful young ladies in the front office. My car was ready one day earlier than expected. And, was clean inside n out, when I picked it up. I'm a satisfied customer who will definitely return! read more

Josh has been fixing my cars for several years. Freeman Collison Center will work with the horrible insurance companies to make sure your car is fixed to Toyota standards! Josh Long is awesome as was Mike who checked me out when the car was complete and the ladies in the front office are awesome as well! read more

I am disappointed by the lack of response from this collision center. This review is about my wife's 2019 Toyota Camry and this body shop's inability to properly take accountability for their previous work. 11-19-20 - Car was repaired. Rear bumper replaced. Special Thanks to former collision manager Greg Gustafson. 8-21-21- Car's blind spot monitor alert goes off while I'm driving. Went straight to Freeman Motors Toyota and was referred to Freeman Collision. 8-23-21 -My wife went to Freeman Collision and she was told that the B.S.M. Alarm is or was caused by a hit/damage on rear bumper. She was also told to just file a claim on our car insurance company. I looked at the rear bumper and there is no visible damage from a car, grocery cart, or anything else that might have hit the bumper while it was parked. If the car was damaged while it was parked.. the car alarm should have been activated which we would have heard and.. there should be a visible damage on the bumper which there isn't and the B.S.M. alarm should have started going off as soon as I started the engine and not half an hour or so after driving. Also... if the car was hit.. the damage that is significant enough to knock off or affect the B.S.M. Alarm should cause a physical damage that is visible. What the collision center is suggesting just doesn't make sense. I am more inclined to believe that their previous work on the rear bumper has something to do with this issue. I have tried multiple times to reach out to the collision center... 8-25-21 - Sent an email to Freeman Collision center email address through their website. 9-2-21- Called Freeman Collision and left a voicemail on current manager's phone. 9-6-22- Sent a FB messenger message to their FB account. No response. No answer. No return phone call. Disappointed is not even close to how I feel about all this. Future customers... Please watch out. read more

Unfortunately, I've had to bring my car and truck into Freeman's CC several times because, we'll, I seem to crinkle my rides. Fortunately, Greg and his team are the best. Not only with friendly customer service, but in timely execution of the work that needs to be done. As long as I'm within a 50 mile radius, my bodywork will always go to Greg Gustafson and his team. read more

The ladies in the front were really nice. Jesse was very helpful. He was knowledgeable and helped me save a couple bucks. Thanks Jesse, appreciate it. read more

A collision center, or body shop, is a tough thing to review, because their real customer is often the insurance company and not you. In my case they made it quite clear they couldn't care less about providing me any sort of reasonable service. In fact, they were not shy about using their excessive fear of liability as an excuse for refusing to extend any sort of common decency to help me. Even when I offered to pay them. As it turns out my truck was being totaled out by the insurance company. So I was not getting the truck back. So on the first encounter, I had a fairly expensive lift kit on the truck that I offered to pay them to take off for me so I could keep it. I even cleared this with the insurance company first, and put them in touch with the insurance company to confirm it. But because they didn't see any real profit in doing that, they simply refused to help, telling me there was too much liability involved and that they "don't deal with aftermarket parts". Funny, had the truck not been totaled out by the insurance company, I'm fairly certain they would've repaired even the aftermarket parts if necessary and charged it to the insurance company. Then, while the collision center was moving the truck around in their yard and taking parts off to assess the damage,they damaged one of the wheels but didn't admit it because they knew I couldn't prove it. They didn't even go out and ask their staff if anyone knew anything about it. Also, I had a lot of other upgrades on the truck that they wouldn't let me pay them to take off for me, and wouldn't let me take them off myself, despite one of them having had a conversation with my insurance company to confirm the insurance company was ok with it. They instead required me to awkwardly move the heavily damaged truck out onto the road to takeoff my upgraded wheels etc. there during rush hour traffic. Seems like a much more hazardous location, but hey, they weren't worried about me. To top it off, they had taken the jack tools out of my truck without telling me, and didn't offer them back to me. Luckily I had borrowed a friends truck to get there and so I was able to use his jack tools. They had asked that I give them a verbal release of the truck once I was done, so they could let the insurance company take the salvaged truck. I called that very night and left a voicemail with the requested information, however three days later The insurance company said they were still waiting. so I called to check and they had not released it because no one had forwarded the voicemail to the proper people, or the proper people just ignored it. So not only had they cost me over $300 because they damaged the wheel, and another $4000 because they refused to help me get the lift kit off the truck, now they cost me an opportunity at a great replacement truck that sold to someone else while they ignored my voicemail. read more

I wish I knew this place existed sooner. They have accommodated me in more ways than I can count. The staff is extremely understanding of my issues and they have made the transition into getting me a car that fits my needs in a very professional and caring manner. They have really gone above and beyond to help alleviate some of the stress that comes with an accident. I'm so thankful for them. read more

This place is awesome! I never thought I would be writing a review about a car repair place, but this auto repair/body shop business is different! Not only did Freeman Collision fix my bumper in record time, but they also fixed all the other dents/dings/paint fading all over the car - for free! They fixed a problem I had with my door - again, for free! They helped me with a rental van and ended up paying for half of it themselves, because they accidentally misquoted the price (Not their fault either, it was the price they were quoted.) The manager's name is Greg Gustafson and he couldn't have been nicer or more helpful. I seriously love Freeman Collision and would never, ever take my car anywhere else. I promise all you Yelp readers, no other business goes so far to make their customers happy. And no, I don't work for the place - I'm just another very satisfied customer. Next time you need your car repaired - take it to Freeman Collision! read more

As always, I check Yelp reviews before I patronize a business. Boy, did I have a different experience than many reviewers! I went in last week for an estimate, but was told I needed an appointment. Made the appointment for Monday at 0830. I arrived and met with Josh, my estimator. He was wearing so much cologne I had to increase my distance from him. He stood next to the car and told me about what it would cost and gave me a loose timeline. I asked for it in writing but he stated it would be "a waste of time" since the person who hit me wanted to pay rather than run it through insurance ((??!??) whT?? I "wasted" my time waiting for this appointment!!! I had already gotten one estimate from the shop a block away - Thank you Hansel!!! Don't waste your effort with these folks! read more

My Toyota FJ Cruiser was victim of a modest hit & run in July. Erik at Freeman Collision Center was great to work with. I received a quote that was a fraction of the cost that I expected and planned to leave the SUV with them as we traveled in another car for the weekend. To our surprise it was ready far ahead of time. Friendly, personable staff, fair prices and flawless work done far faster than expected. It doesn't get any better. Our thanks to Erik and the team. read more

If you have to go to a collision center it's probably not your best day. However, Greg and his staff not only made the process easy, they literally made my day better by giving me a great price for the work and provided exceptional customer service. While my car was with them, Greg went above and beyond by speaking with Lexus about an issue he saw with my car and was able to have it fixed under warranty for me! I can't even fully express my gratitude for such a pleasant experience, but I will say Thank You, Thank You, Thank You!! I highly recommend. I will also say that they were my third stop for body shops and without a doubt the best!! read more

Brought my Lexus here after my neighbor hit it while it was parked on the street. They were amazing from start to finish. Ryan was my advisor and he kept me informed during the process, and went above and beyond. I would definitely take my vehicle here again. read more

Very dissatisfied, my truck never got a alignment, now my tires need to be replaced, on top of that they replaced one headlight and one fog light, they don't match, over 5k in repairs, I feel like I got ripped off. read more

I had a great experience with Freeman Collision. Everyone was SUPER nice, friendly, and helped me as quick as they possibly could. It did help that Geico handled things quickly also, but even before my car was delivered there, I loved the staff at Freeman. I'm new to the area, but I'll definitely be going back (but hopefully not too much:)) as I definitely will trust them again. And I'd like to note that I read the reviews prior to coming to Freeman, but I went there as I knew they would have experience with my car (a newer Prius and they are affiliated with a Toyota dealership) and I had the opposite of whatever was earlier described. read more

We recently picked up our Odyssey from Freeman Collision, we are SO happy with it. Looks amazing and we received such personalized and friendly service. Thanks again to everyone that worked on our car. read more

We were impressed by the professionalism and quality work performed on our damaged Lexus by the staff of Freeman Collision Center. Work was finished on time. From our first encounter with the office staff of Ali and Christel through the meeting with Collision Consultant, Nick Klaus we were kept apprised of progress of our repair. Importantly, work was completed as promised. I highly recommend Freeman Collision Center! read more

This shop has State Farm reps there to do your estimates however, a regular freeman collision person performed my estimate and now refuses to send it over to State Farm because I am not getting the work done there!!!! What...the...hell... So now I have to go back to this stupid company again and have the State Farm rep do the EXACT SAME ESTIMATE because the guy in the office next to them won't send over MY estimate. What kind of childish crap is that? It's not like they're a small privately owned company. They're a huge corporation with millions of dollars and they're not going to give me my $3000 estimate because I'm going somewhere else? Never in my life will I ever use freeman collision and I will never suggest anyone else go either. Thanks for setting this whole process back 3 weeks for me. Damned truck could have been fixed by now. Also, now that I've read other reviews that state freeman only does body work and NOTHING mechanical, why would anyone go here after an accident? They'll fix the plastic but not the inside that makes the vehicle actually work?!? What a joke! read more

Freeman Collision came highly recommended, so I opted to have my car repaired there instead of a closer shop. My service advisor was Greg, and the service exceeded my expectations. It was so convenient and easy, and my car looked outstanding. read more

If we're striving for accuracy, then a few things from Greg's statement need to be amended. First, the only forum Freeman contacted me was through the "mail feature" of Yelp. No direct emails or snail mail. Once I discovered the Yelp mail email, I chose not to contact Freeman again because they did not respond professionally the first time. My concerns were not addressed the first time and I doubted that would change. Secondly, Greg asserts that there were "several unanswered phone calls" from the time I posted my review. I received no calls from Freeman since October... read more