I decided it was a good idea to back right into my mailbox one afternoon, and after looking into a few places, Cline Collision was the decision after reading reviews and stopping by for a quote! Jessica was right on it and got my car in the next day! She made the process so easy from speaking to my insurance company, to getting me a ride to the car rental spot! They even returned the car rental for me as well. What started as a stressful event was made into a breeze of a fix thanks to Cline! I would 100% recommend every time! Oh, not to mention, you would never know I had a huge dent on my brand new car just a couple short weeks ago it looks great!! read more

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First I'll start out with staff: Jessica couldn't have been nicer, more personable, making me feel like we had known each other. Their quotes for the job of replacing the driver's side mirror and the piece of the front grill with the H emblem on my Honda Accord were great prices, less than another (big name) auto body shop in N. Santa Rosa. My repair appointment was for 9am, 48 hours after my quote. I was out and driving my new looking Honda at 10:30am. I'm so glad I went to "CLINE Collision Center" on Piner Rd. read more

Cline Collision Center - Honda Accord EX Hybrid - Body Shops Near Me - Santa Rosa, California

We will never use another autobody repair shop ever again. I cant say enough about the level of service that Jessica Machado and the rest of the staff gave us. Way too much to type, but they got it done on time, on budget, and handled all of the insurance nonsense for us. They even re did all the sensors and computer stuff for us. I thought I would have to handle that part. Im blown away, especially after my last experience years ago with a competitor. Cline is top notch. read more

Cline Collision Center - Our Jeep Grand Cherokee L all fixed like new - Body Shops Near Me - Santa Rosa, California

I was rear-ended on 101 with lots of damage to my truck, but the crew at Cline took excellent care of me and my vehicle, finishing the work ahead of schedule and handling ALL the insurance paperwork! From the front desk to the finished product, superior service all the way around!! read more

From bringing to end, it was a breeze working with Cline collision center. My 2023 Nissan Leaf was hit on the drivers side door by a lady who was not looking where she was going. They had to replace the door and the front side panel. With paint and replacement you cannot even tell there was work done since paint job so good. They also dealt with insurance company so i dealt with nothing. Highly recommended, and i agree with other critics here, Jessica was awesome work with as were the other guys If she was out. My pictures are not that great, but wanted to share this review! I paid nothing out of pocket, not even a deductible! read more

Jessica was very empathetic to my Sons unfortunate damage caused by debris on the highway. He had been dealt some bad luck recently with his cars and was emotionally defeated. Jessica was great to work with and made sure the work was completed to his satisfaction even with a hiccup in communication. She and Cline went above and beyond and beautified the car back to its pristine condition. To have someone understand how special and important your car is to you speaks volumes. Thank you Jessica read more

Unfortunately we had to visit Cline but again I wouldn't have brought my repair anywhere else. It took some time for the repair, BUT it wasn't because of the service of Cline but of the petty games from the insurance company. Jessica is someone you want in your corner. She has no problem standing up for the customer to the insurance big dogs. Thank you to Joe and staff for repairing our vehicle top notch. It was well worth the wait knowing what the end result would be. Cline communicates with the customer throughout the process so you always know at what point they are at with your repair. Highly recommend this repair shop. read more

My new car was hit this Sept (2025). I'm insured with AAA. They sent me to a local auto body for an initial estimate then reminded me that I can take me car anywhere I decide. I am so (very) glad I did a little research before that initial estimate! I found Cline Collision on Yelp. After reading the reviews, I gave Cline a call. Jason Cline listened to me, addressed my concerns, and let me know that Cline Collision is certified in Honda repair. I skipped going to the other shop altogether and took my car straight to Cline. So glad I did. Thank you Cline Collision for repairing my car and me back to where we were before the day of the accident. Cline expertly dealt directly with AAA. My car was repaired with Honda parts, not aftermarket. I could not be happier with the results. Thanks again Cline Collision! read more

Honestly so amazing- I've gotten updates on every step on my car repair and Jason has been incredibly helpful throughout the whole ordeal. Just waiting to get my car back but the entire process has been swift and painless. Will update with photos of my car post-fix! read more

This is not a review of their actual repairs because I never actually got to that stage. My husband has a newer Range Rover with some scratches on the bumper. I called Cline based on the great 5 star rating and brought the car in for a quote to fix. The woman looked at it and said $1000. I asked her to send me the quote in writing, it took 2 emails to get it. She said we would need to leave the car 4-5 days for repairs. That's really difficult to do - for our family at least - so it took at least 6 months for us to find a time when we were going out of town and could be without a car for that long. I called back and asked if we could bring the car in and she said yes. However, she said the quote would now be $1400 because the first time she didn't take into account all the fancy cameras that would need to be calibrated. That's annoying but we decided it would be ok. I also mentioned that there were a few more scratches that I wanted her to look at, you know 6 months later and all. So the day of our trip I leave in the middle of work to drive over (15 min each way) to drop the car off and Lyft back. I get there and the lady now asks someone else at the front desk to look at the car with her. Ok, fine, I want a precise quote and there are some new scratches - on the same bumper. Now this guy says, 'is this an insurance claim? We quoted $1400 but it could really go up to --- $5000 --- we won't know until we open everything up. We do 95% insurance work so we recommend you open a claim." WTF! I just took an hour out of the day I'm prepping to go on a trip for you to spring a 3x increase on me and basically suggest you are jacking up the price to bill insurance. This couldn't have been mentioned over the phone? I am still furious weeks later. Needless to say, I drove home and the car hasn't been repaired. read more

First time using cline the whole process from beginning to end was great very professional and work was like nothing ever happened highly recommend this shop. read more

My BMW is Gorgeous. Exceptional service!! From the moment I called to the moment I arrived I was greeted with professional and quick service. Joe and the wonderful Cline staff described the process of painting my car in great detail: the process, guarantee, and care beyond this visit. Thank you-Joe for being thorough in your communication with my husband. Just fab!! Not only did Cline provide fabulous in person service but continued to update me with timely updates regarding the status of my car via texting. Joe and the Cline team offered fast friendly service and delivered high quality workmanship. I can't say thank you enough!! My BMW paint job is stunning! Note: I recommend this business on SUPERB customer service and quality workmanship! Cline's business etiquette is outstanding and the customer service is genuine and professional. read more

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Ben was so great and helpful! Went out of his way with excellent service ! Made sure everything was fixed and even helped with old car repairs! read more

Another car backed up into me in a parking lot and I was frustrated as ever with having to deal with getting it fixed. A friend recommended Cline, so I gave them a try. Everyone at the shop was nothing but helpful and knowledgeable! Jessica was a joy to work with and returned my phone calls right away! She handled every single thing with the insurance, including the rental, the pictures, and all communication. I was communicated with during the entire process and my suburban turned out nicer than when it was brought in! I'm beyond pleased with Cline and will definitely recommend them in the future! read more

My rear passenger door had an encounter with a pipe just before Christmas. Cline Collision Center repaired it perfectly while I was away for the Christmas holiday. Ben, the manager, accepted my insurance company's estimate and sent me updates and photos while I was gone. He was gracious and personable and gave every indication that he would make things perfect. That was indeed the case and I could not have been more pleased and appreciative. All in all, and in spite of the circumstances, it was a pleasant experience with an extremely acceptable outcome. Cline's did well for me and my car and I would certainly recommend them to others in need of repair services. Richard G. read more

My husband was an autobody repair tech for over 15 years so he is very particular about where our vehicles go for repair. Quality is the most important thing we look for in a shop which is the reason we went to Cline. We know the quality of the work will be the best available in Sonoma County. The employees are well experienced and know what they're doing. My car had to have a new bumper after I was rear ended. I received three estimates even though I knew I would end up at Cline, but it's important to note that all 3 estimates came in within 10% of each other. Dropped off my car on Monday and it was ready by Thursday. Cline helped arrange the rental car as well. My car looks absolutely perfect now. They even washed and cleaned it for me. Even my super critical husband could not find any flaws in the work completed. We are so happy with the decision to go to Cline. I highly recommend this shop for anyone with auto body repairs from small to large jobs. read more

Wife had an object collision last night and we wanted to get a repair estimate as soon as possible so we scheduled an appointment via the official website last night for this morning. It's right before the Christmas holiday weekend so we were glad to be able to get this appointment and moved things around with our work schedules to make it happen. We arrive and the doors are locked, lights off, and no sign or explanation on the doors/windows. Official hours are 8a-5p, with our appointment at 9:15a. We waited for another 20 minutes and tried calling with no answer. Very unfortunate, but that was our experience. read more

EDIT: After a phone call, email and review response stating the same thing as written by the owner below, I wanted to edit my review to provide a response of my original post. Please note this is no reflection on any one individual, as they were all extremely friendly and I'm sure they provide excellent work. I did provide my reasoning as to the review scoring, and while I appreciate you reaching out, I will not be changing my review. (I noted that I am not the only woman who went through this exact issue who also left a one star review) There are not great sides to this industry, which are unfortunately very common. In fixing my side mirror it took me less than 20 minutes with undoing 3 bolts and screwing on the new one, with both mirrors costing me less than $100. We both know that labor costs is the majority of the profit and by adding in additional (not required, and usually not done) work, adds to the profit margin. Although it seems transparent and having a database offers a great explanation, I do see hidden costs where other young women might not. Saying that other shops are cutting corners is not appropriate nor professional, it demeans others work to justify overestimations of labor by your facility. I did note that workers were very pleasant and friendly and I greatly appreciated that, but it seemed like there was a woman working to deal with the women to make us feel more comfortable and willing to pay. I understand that these issues are of no fault of any one individual, but the facility and the industry in general. Please understand my perspective, and know that I also see yours. Original Post: I absolutely HATE feeling like I'm getting taken advantage of, so let me tell you, THIS is why you always get a second opinion for repairs. I went to another auto body shop, and was quoted $2,000 for repairing and painting my front drivers side fender, as well as replacing my drivers side mirror (I can do it myself, just wanted to see the cost), came here and they were VERY nice and easy to talk to which I really liked. What I didn't like is I was initially quoted more than DOUBLE at $4,500, only after mentioning family in automotive repair was I given a "discount" which took it down to $3,300. I do the majority of the repairs on my vehicles from being taught growing up (although I definitely do NOT look like I work on cars), but body work is a little out of my realm. I decided to just do the mirror myself and I was able to replace both side mirrors on my vehicle myself which took me about 20 minutes and cost $90 for both (heating didn't work on passenger side), where it said it would take 5 hours on the estimate and cost $160 for one. Scheduled an appointment for $800 to repair and paint the fender. Total repair cost: $890 Quoted cost: $3,300 Going to a place where (most women) have no idea what is involved, it is extremely easy to be taken advantage of and it is disappointing to see that loud and clear here. read more

This is not your standard auto repair shop - it's a huge step above. Joe at the front desk is super friendly and personable, and goes out of his way to make sure you have a great experience. The whole operation is very professional and transparent, and my insurance company was happy to work with them. The quality of work is of the highest caliber - my car looks like new. They even invited me to bring my car back in to buff out a few old scratches - for no extra charge. Highly recommended! A+ read more

Call me weird but taking Rose (my truck) to an auto body shop felt like dropping one of my kids off for surgery ‍. Joe made sure to explain everything in detail which helped me relax. He made sure to get me to the rental car company and even handled the drop off. I got text updates through the whole process which was nice. But of course like a nervous mama i called in between texts as well. Joe never seemed to mind and was very reassuring that all was well. I was very pleased when I picked up Rose she looked good as new! read more

Cline Collision Center - My Rose like new - Body Shops Near Me - Santa Rosa, California

I am so grateful to Cline Collision! They are the best! I pulled the bumpers off my car the day before I was supposed to leave on a vacation. Jessica at Cline Collision was so friendly and upbeat on the phone. She told me to bring my car in and they'd find a way to fit me in. She greeted me when I got there, took at look at the damage, and within minutes had 2 extremely friendly, knowledgeable mechanics--Freddie and Ray--working on my car! They got both bumpers back on, fixed-up the engine shield below my car, checked everything for safety, and were done in less than 20 minutes. The cost for this excellent, timely service was much less than I expected! These folks are awesome! They are knowledgeable, helpful and friendly, AND they saved my vacation! Thank you, Cline Collision! :) read more

Came here for an estimate for cash repair no insurance repairs. Cline charges double what others would charge, I was quoted at other places for cash payments repair at half the cost what Cline charges. I was quoted for repairs by Joe Paz. read more

Highly Recommend: I sent a couple days speaking with numerous collision companies in the Sonoma County area after my brand new vehicle was involved in an accident. After reading multiple amazing reviews about Cline Collision I made the call. Best decision I've have made by far. They went above and beyond to help me. Joe made me feel comfortable and gave information that not even my insurance company had given. He helped me with my rental through Enterprise and gave me a ride to pick up rental, which made things extremely easy since I had two small children with me. I was even able to drop rental off with them upon pickup and they handled everything. The ENTIRE process was from start to finish was perfection. Jessica at the front desk is amazing, she is very personable, informative, easy going and all around great at easing your worries/stress. The guys in the body shop did an outstanding job and my vehicle looks brand new. I want to say if you're considering your options definitely contact Cline Collision, they will make you feel like family. read more

Cline Collision Center - Before - Body Shops Near Me - Santa Rosa, California

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When I smashed my Audi the original shop I took it to offered no loaner, no rental, no help with deductible... called Cline and he offered to take price of a rental out of my deductible! Vehicle ended up totaled and he ended up not getting paid to work on it... but still ended up honoring his word to cover the rental. That's proper customer care and just the right thing to do. Will definitely be back here if/when needed. Thanks Update: another fantastic experience with Joe and crew. Great communication and an amazing job on my Nissan. Buffed out an unrelated scratch for free and worked with me to make my dealings with insurance as painless as possible. If only the insurance companies could provide such quality service. When I was in there another guy who had his car towed all the way from Ukiah was just leaving. He knows where the nest shop in the North Bay is and now so do you. Thanks for being a high quality human being Joe. read more

Exceptional customer service, and outstanding work. Took my truck into Cline and they got started on it right away; when other body shops wouldn't even start to give me an estimate. Joe is an excellent communicator, always answered the phone and kept me updated every step of the way. The repair work they did was above and beyond what I had expected, as they went ahead and did an alignment on my truck as well; which saved me time and trouble. You can also tell Joe and the crew know about & are passionate about automobiles, and that definitely comes through in the quality of work they do. My truck came out nicer than when I drove it off the lot. I will always refer anyone who needs body repairs done to their vehicle to Cline. If you're considering going with Cline for your vehicle repairs, look no further. Cline will exceed your expectations. read more

Fixing my Mazda's rear passenger door, which had been crashed into by a large pick-up truck, was the second time I needed Cline's help with my car. I was so impressed by the courtesy and quality of service I received on an earlier visit (for two smaller issues, involving two insurance claims, one collision, one comprehensive) that I didn't hesitate to return to Cline for this more serious repair. I can't say anything that previous reviewers haven't already said regarding the manager, Joe Paz, and his team. The quality of customer service and the quality of the repairs, remind me of "the way things used to be," when people cared about and valued their customers. While I don't want another reason to have to use their services, if my current or future cars need any work, I won't think twice before returning to Cline's. read more

In my 16 years of driving I've gotten in more accidents than I care to share so I've gone through a bunch of auto body shops. Cline Collision Center was recommended to me by a buddy best thing he could've done for me not only are they ford certified so you won't get this kind level of work anywhere else unless they're certified and even then when I got my truck back it looked brand new these guys detailed the heck out of it fixed my fender and installed a new door I can't stop looking at my truck now lol it's so damn nice! Thank you guys over at cline Collision Center you guys are the ones!!! I won't refer anyone to any other body shop ask for Joe he's super chill and will help you from the beginning of your claim till the end. read more

Cline Collision Center - New fender and door - Body Shops Near Me - Santa Rosa, California

I don't say this often but, what a great experience working with Cline. Joe was outstanding as were Clines repairs and service from start to finish. When I picked up my 6 year old Acura which was in need of body work, the vehicle looked better than it did when I first drove it off the lot! In other words, my Acura looks BRAND NEW! Thanks Joe and team for your customer service and body work. read more

This auto body shop is the BEST! I have a 2016 Nissan Altima that had been involved in two hit and run accidents within a three month period. The staff at Cline Collision Center were so helpful in dealing with the insurance company and getting my vehicle repaired, beautiful, and back on the road in record time. Thank you Cline Collision Center! read more

Excellent, quick, and reliable service! Got my car back looking good as new and even cleaned it inside and out. I'll be sure to continue bringing my car into Joe and his staff. I fully recommend Cline Collision Center without hesitation... don't bother taking your car elsewhere! read more

Cline Collision Center - Damage from accident, prior to repair - Body Shops Near Me - Santa Rosa, California

Being involved in an accident is no treat, and an extra hassle during the holidays. Good thing I I took my truck to Cline. Joe was super helpful handling everything for me, he had my rental car set up for me, kept me informed of the status of my truck, and finished it ahead of schedule. It even looked better the before I was in the accident. Thank you for all your help read more

Joe Paz, Manager, and Debbie, were wonderful to work with. They not only did a beautiful job on my Lexus, but finished it a day ahead of schedule. That saved me a day of car rental! And, they worked directly with the car rental providers. I was able to leave my rental car there to be picked up by the rental agency. I'd say, they treat their customers like family. read more

They had the replacement part for my cal, it was an easy fix They are family owned and care about doing quality work read more

Amazing! Best customer service. Joe took care of everything. He even arranged for my rental car to be taken back. My car looks new. It even smells clean. Dont take your car anywhere else. read more

This is the second time having my car repaired at Cline Collision Center. This time it was a $10,000 repair and I can't tell where it's been fixed. The color matching and body lines are perfect. They handled the whole insurance process through State Farm and the rental coverage through Enterprise. They also offer a deductible rebate if you check in with the Yelp app. It saved me $250. Thanks again Cline Collision Center. read more

Cline Collision Center - Before/After I wrecked my Edge. Cline does great work. - Body Shops Near Me - Santa Rosa, California

Jason made multiple attempts to contacted my girlfriend, and I directly via phone, and on yelp to sincerely apologize. For what is not fully his fault... He is a genuine man, and honest business owner!!! We will still not be returning. Not because of the quality of repair at Cline's. Because Honestly I still believe they do some of... if not the very best bodywork in all of Santa Rosa. But because of the way our job was handled. i.e. not all parts ordered, therefore extending the turn around time, and the multiple reworks. They DID make good on the first rework of the airbag light from the rear end-er. And they DID make good on the second rework for the damaged window. However, we are still upset that they told us the window (rework) would take 2 days, but it ended up taking 7 days and we had no rental which really put a burden on us. I guess this is just a classic case of "you can't make everyone happy all the time" and we are just being one of those finicky customers. But we were not at fault at either accident. And our car was in pristine condition before both accidents, so we have every right to be picky... Thank you for your sincere apology! read more

We had a fantastic experience with Cline Collision. Our neighbor 'tapped' my 4-runner with his bumper so we called a mobile repair guy out. The mobile guy said because of where the hit was, if it was his own vehicle he would take it into a shop because is could be structural damage not just cosmetic damage. (Shout out to honest business owners :) We got a few estimates and did some research and went with Cline. The service and communication was clear & consistent and the repair was perfect. After getting my car back I notified a few days later both my headlights were out and suspecting an electrical issue (after trouble shooting and checking fuses) I called my mechanic. He heard we had truck at a repair shop and said to start there. I called Cline and the owner said come right now! They did the a little more in depth trouble shooting and were kinda stumped too. Randomly one bulb was loose and one was burned out. Nothing to do with their work but the owner was insisting they change out the bulbs for me anyways. Embarrassed, I graciously declined and headed off to get my own bulbs...but appreciate the 'above and beyond' customer service. Hope I don't need collision care again...but would head straight back to Cline if I do. read more

Words really cannot describe how thankful I am for Cline Collision, but I will do my best. This was my first time at a collision repair shop and Joe, the manager, was friendly and happy to answer all of my questions. From start to finish he was on top of keeping me updated and in the know. They were very efficient and had my car back to me in a reasonable amount of time. Also, one of the employees named DeeDee dropped me off and picked me up when my car was ready- she was wonderful company for the short drive. You can tell the employees like where they work! My car was returned cleaned- even the interior was wiped down and smelled so good! I cannot recommend this shop enough, they truly turned a stressful situation into a very pleasant one. If you are looking for a shop that will do good, honest work, with quality parts, and provide a world class customer service experience then your search is over! read more

The Good: Excellent work, professional staff, timely responses and consistent communication. I don't have a lot of recent experience with collision centers, 2 in the last decade or more. I was recommended to use Cline, after my car was side-swiped in a parking garage and can you believe it - no one left a note. I had good service at the last place I went to, but since this was coming out of my pocket I got a quote from Cline. They save me several hundred dollars and because they were recommended I gave them a shot. I am glad I did, the work was done fast and on-time (which is very important to me) as I know that many places can do good work. I hear the horror stories about the time, and it taking longer. So thank you Cline - happy car, happy owner. The Bad: For me, as I live in Petaluma, was that I had to travel 20 miles...but I have no regrets and would make the drive again. The Ugly: Somebody hit my car and did not own up to it - that is ugly! read more

Cline Collision Center - Body Shops Near Me - Santa Rosa, California

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I can't say enough good things about Joe and his team. From the moment I left off my vehicle I felt like I was leaving it with a family member. Joe was not only responsive from the start but he clearly and patiently explained everything to me and arranged for their shuttle service to get my rental car. I received text updates and emails along the way letting me know where they were at in the process and any updates. My husband frequents mechanics and body shops for many adjustments and upgrades on his trucks and this has by far has been the best experience. Thank you Joe and team!! read more