I hate car dealers, I really really despise them and have literally walked away from buying $20-30k…read morecars simply because I couldn't bring myself to buy a car from a salesperson who was such a low-life. I mostly wanted to stay away from San Jose because I had phone and email conversations with some of the Subaru dealers up there and that alone was enough to know not to give them my business. I kept seeing a few nice looking Subaru's online, and although the dealership was about 2 hours away decided it was worth looking at since they had the exact car we were looking for. I checked Yelp to make sure the dealership didn't have 2 stars like some did. Nope, perfect ratings. I called up and was hoping to get Bob on the phone since so many people mentioned him in their reviews and sure enough Bob answered. Little did I know that Bob and Ginger were the only two people there. Bob was so good on the phone and just exuded honesty that I knew we had to go up there and buy the car if it drove like the rest of them. I love the idea of not haggling over a price...it's all really stupid and I just wish every dealer would give you a price that you pay, not one that's inflated for no reason. We drove up and took a few test rides with Ginger. She is great and helpful as well. Then we met with Bob who helped us sort out the paperwork, actually SAVED us another 2 hour trip back up since we had pre-arranged financing from a bank, encouraged us to use our existing financing rather than what he had because we already had it. We drove out of there with the car same day and I'm still glowing about how good of an experience it was, I really am. Can't say enough about Family Motors. The cars they sell are really the ideal used cars too because Bob seems to only buy really pristine condition, late models, with low miles and their detailing on them makes them look brand new. If family motors has a car that you know you want or you're just interested in used Subaru's or Saabs you really deserve to buy a car from someone who has tact and is friendly. We ended up saying goodbye after discussing non-profits and volunteering with Bob...that's not a typical used car buying experience to be sure.

I've never bought a used car before, so to say that I approached this experience with trepidation…read morewould be an understatement. I was referred to Family Motors by my trusted mechanics at Embarcadero Automotive in SF, because they didn't have what I was looking for, and couldn't get one at that point. I'd recently been in a bad accident with my trusty 10 year old Saab 9-5 wagon, was in a lot of pain, and wasn't interested in dickering around, exploring other options, or even thinking about trying to get used to a completely new make of car - I just wanted another one of the same thing with no hassle. I didn't see any reason to argue with the engineering excellence that had just saved my life. You don't always get to just pick the used car you want off a tree, though, which is part of why I've never bought one. As others have said, the whole experience was a complete pleasure. I called Bob when I saw a car that interested me on his website, and a few short hours later, after going up for a test drive, it was mine. I absolutely could not believe I'd found a 4 year old car with only 21,500 miles that was still in factory warranty, and obviously in absolutely cherry condition, with a clean Carfax, etc. - or a used car dealer who was actually a really nice guy who genuinely wanted to be sure I got the right car and wasn't the slightest bit pushy, especially on my very first experience with this sort of purchase. It actually turned out that Bob and I have some mutual friends, too, so that was fun. But I felt totally taken care of, and he even knocked an extra $600 off the price without my even asking. I still can't believe that I scored such a good car, and practically brand new, for such a low price, and that the whole experience was so easy. It's also obvious that he takes great care of clients, because the place is tucked away in a field, invisible from the street, so you'd have to know it's there and be looking hard to even find it. There's no way he can be getting the walk-in business that your average car dealer gets, so you know it *has* to be all word of mouth. Which indeed it is. Driving in is a bit of a surreal experience, because it's like you're going to someone's private farm, turning down a dirt road, going along the fence of a field - and then suddenly the vista opens up, not to fields full of growing things, but to a field of shiny, spotlessly clean, mint condition Saabs and Subarus. This is, indeed, what buying a new car ought to be like. If Bob's still carrying Saabs when I'm ready for my next one (and indeed if they're still even being built), I'll go right back up to him and get the next one there, too. BTW, if Bob doesn't have what you're looking for in stock, he'll go out and search one down for you, still with the same requirements of being low mileage, cherry lease returns.

Hi I bought a a vehicle from Kovac motors a couple years ago and from what I thought was a well…read moremaintained vehicle turned out to be a lemon. I wish there was more transparency on the issues the vehicle has had since after all buying from a dealership is more trustworthy than from a private seller. Here's a list of issues I've encountered after the first 6-months: worn-out struts, outer trim of the vehicle is worn out and barely held together, discovered unloosened and missing bolts in the A-pillar, undisclosed oil leak from the engine, and welded-on catalytic converter which cost me extra to remove and replace. I usually give local businesses and have been refraining to post this yet appearances from this business left me deceived unfortunately.

My auto service woes have finally come to an end since I discovered the consistently outstanding…read moreservice I receive from Kovac's Motors. I no longer ever have to worry about being taken advantage of when I need either major or minor auto repair service. The Kovac's team under the supervision of owner "Polo" are as professional as can be imagined. Service needs are accurately diagnosed and costs are invariably less than estimated, with work completed correctly and on schedule. I am treated with respect by Polo and his team and I leave his shop with confidence that work has been done expertly and that my safety is assured. After multiple visits, I can recommend this company's services with utmost confidence. -- Robert G. Boggs, Sonoma, CA

Professional, honest and knowledgeable! Highly Recommend!…read more He tells you how to save money before you even ask!

Its been a while since I used them, but they were good at diagnosing and fixing an electrical…read moreproblem I had. I was changing my battery and put it in backward. Of course I blew out something. I thought it was a circuit board, but after having it towed there (thanks CSAA) they simply replaced one fuse. Problem solved. I thought I had totalled my 2010 CRV. Thankfully not. They were professional, and didnt try to upsell me on unnecessary repairs. They could have, and I would have believed them. But they were honest, quick and professional.

Can't thank Alaric enough for his patience, efficiency, and professionalism…read more This was my first time working with a broker and after this experience, I won't be doing without. Not only did he save me the time spent at the dealership and endless conversations, he found me a deal I could have never gotten on my own. He went above and beyond and I highly recommend him! Thank you!

Working with McCoy Auto Sales was an exceptionally smooth and professional experience. Rich made…read morethe entire process of finding and purchasing my car remarkably simple and efficient. I called McCoy Auto Sales, and within a week, Rich had located the perfect car for me in Southern California and arranged for it to be delivered directly to my home. His communication was clear, his follow-through consistent, and his attention to detail outstanding. Rather than the typical dealership experience, McCoy operates with transparency. McCoy Auto Sales is a quality business whose service outweighs the cost. I would confidently recommend them to anyone seeking a hassle-free car-buying experience.

After trying to source an ultra-low-mileage 2001 911 Turbo on my own--coordinating PPIs and chasing…read moreemissions details across state lines, only to have the car sell--I switched to a broker. That was the right call. Cartelligent sourced my 2023 911 GTS, and the experience was excellent. David, the founder, knows both the cars and the market. He took the time to understand what I was actually looking for, then challenged my assumptions. That led me to choose a low-mileage CPO car for my first Porsche--a decision I'm glad I was pushed toward. I worked with Christian throughout the purchase and delivery, and he was professional and attentive. The delivery specialist handled the handoff with real care. The entire team was friendly, focused on my needs, communicated clearly, and operated with professionalism end to end. They have the network, expertise, and discipline to navigate the market efficiently--no wasted time, no dead ends. Buying a car, simplified. I plan to purchase a new truck in the fall, and Cartelligent will be my broker again. Highly recommended if you're serious about finding the right vehicle.​​​​​​​​​​​​​​​​

I had a somewhat negative experience working with an advisor at this location, and the experience…read moremade me wary of Cartelligent overall. It seems like it can be good in the right circumstance, but it's worth being a bit careful about it. A friend highly recommended the advisor, saying that they'd saved her a lot of money on her car lease and made the process easy for her. I called and talked for over an hour to the advisor. They were knowledgable and friendly - great customer service. I figured that I may be able to save a little money by looking for a deal myself, but that I wanted to save the time and hassle, so the cost would be worth it. Also, I liked the idea that Cartelligent had access to better deals than I would by purchasing at volume from fleet managers. My plan was to lightly get offer prices myself, compare them to the price Cartelligent got, and then hopefully having validated that they were beating my price sufficiently, I could use them forever and rest assured that it was a worthwhile deal. I reached out to a few dealerships and got opening offers. I was shocked when my Cartelligent advisor came back with an initial price that was worse than three of the five dealerships I'd reached out to, and that was before their $600 fee. When I explained this, they responded a little defensively and asked for proof I had better deals. When I provided it, they came back the next day with an offer $50 a month cheaper than the one they first sent me - a cost difference of $1,800 over the course of the lease! Thank goodness I'd looked on my own and not taken their word for it. The experience shook my faith a bit, so I decided to negotiate with the other dealerships myself and compare. Once I got a bit further into the process, I gave Cartelligent the ability to win my business if they could get to a specific number by dropping their quote a little further. They were unable to do so, so I kept negotiations up elsewhere. Specifically, when I asked if they could get to that number, the whole email they wrote back was "That's awesome. That's a great deal" and that was the last I ever heard from them. With a little bit of work, I ultimately was able to secure a lower price than Cartelligent had before taking their $600 fee into account. Using Cartelligent would have cost me many hundreds of dollars more than negotiating on my own over the course of my lease. At the same time, I was trying to sell my car through them. I did their thorough online process, taking pictures and filling out the form. After it was clear I was going to negotiate a bit and not just take their first price, I stopped hearing about the sale process from the advisor. After the "That's awesome" email, I never heard back from them again, even after asking for updates on the sales process over email. They ultimately never gave me a quote on my car. I think they got mad at me and ghosted me, which I found surprising and unprofessional. It's possible I was able to get an unusually good deal because the EV market is weak right now. The second quote - the one $50 lower - was reasonable, and it did take me a little work to beat it. However, it was clear to me that you should always do your own due diligence and get quotes to check the ones they give you. If you do that, ultimately, you aren't really saving yourself that much work, so I'm not sure the $600 fee is worth it. Edit: David reached out, and we talked about my experience. He sounded as surprised as I was by my experience, and he's looking into it. I was impressed that he would follow up!

Very responsive and easy to deal with. We were looking for a car for our teenage daughter and they…read morecalled right away after I sent an online request. Kathy confirmed details of the car and availability. She's professional, courteous and did not pressure us at all. We ended buying a different car from a different dealership because of my daughter's preference in vehicle, but they were ready to go just in case that deal fell through.

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.