I scheduled Marie to come to my home to do my make-up for a photo shoot session to get professional headshots taken (professional for work, Linkedin, etc...). She's supposed to arrive at 11am so I can be done at noon to get to the shoot by 12:30pm. I've taken the day off work for this and she has the nerve to e-mail me (not even phone) that she's running late with another client and can't make it by 11am. I try calling her to find out just how late she'll be but she doesn't pick up. I respond to her e-mail and don't get a reply until 11:15am and she says she won't be done with her current client until noon and "can't the photographer just push back a bit?". ZERO apology and ZERO regret expressed in all of this. Of course my photographer can't adjust her schedule for Marie's unprofessionalism and I have to cancel it, so here I am losing 8 hours of work leave with no make-up and no headshots to show for it. And how dare Marie even suggest that my time and my photographer's time is so flexible? Typical tone-deaf DC-style customer service, I am so sick of it. read more