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    Mariano's Moving Services

    5.0 (1 review)

    Services - Mariano's Moving Services

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    2 years ago

    Mariano and Oscar were awesome. Punctual and efficient. They made the move easy and quick. Thank you both for the great work.

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    Hertz Rent A Car

    Hertz Rent A Car

    (107 reviews)

    NoMa

    You are not guaranteed a car at this location. In fact, you have likely a higher than 50% chance of…read morenot having your car available. I've been a Hertz presidents circle or five star member for about 10 years now. This is by far the worst experience with a location that I've ever had. I've rented a car from this location 5 times. 3 out of those five times I was cancelled on day-of. One time they texted me one hour before the reservation started to let me know there's no car available, and the next two times I just showed up and there were either no cars available or only electric cars (sorry, I don't always have an hour to dedicate to charging. Isn't the whole point of renting a car the convenience?) If a rental car location has a less than 50% success rate of delivering cars when reservations are made, then maybe it shouldn't be open. Nothing is worse than making plans THREE TIMES and having to cancel them because once again, the car is not available for you. Just don't do it. You'll tell yourself " oh well, surely it can't be that bad." Yes, it's gonna be that bad. You're rolling the dice in seeing if you can get a car. 2 out of 5 stars for 2 out of 5 successful rentals seems fair to me.

    I had a disappointing experience with SIXT that I think others should be aware of…read more I reserved a standard gasoline vehicle because I am not familiar with hybrid or electric cars. At pickup, I was told my vehicle was unavailable and was given an "upgrade," but it was not clearly explained that the car operated as a hybrid. When the car made no engine sound, I reasonably thought it was not working. I contacted customer service and was initially told to return the vehicle, which caused confusion and delay. Only later was I told it was functioning normally as a hybrid. Because of this lack of clear explanation and conflicting guidance, I missed a scheduled medical appointment. I contacted customer service multiple times and attempted to resolve the issue. The final resolution offered was a $15 voucher, which did not reflect the impact of the situation. This experience highlighted poor communication at pickup and inconsistent customer support. I would recommend that future customers ask very specific questions about the vehicle type and operation before leaving the lot.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    (41 reviews)

    1. I reserved a week ahead of time because my car need repairs. When I arrived at the scheduled…read moretime, the only automobile available to rent was the largest 4x4 truck I have ever seen. It would not come close to fitting in my normal size parking spaces at work and home (I live and work in a Washington DC which parking space is always limited). I looked at the customer service agent in disbelief. He was not kidding. I had to wait over an hour for him to bring a car from another location...and he was not happy to have to do it. He was one of those "used car salesmen" types...sickeningly friendly - so insincere. 2. The car I was given seemed ok but neither he nor i noticed what had to have been a hairline crack in the back windshield because when, a couple of days later, I shut the door and stepped on the brake to start the car (I had not yet touched the button to start the car, I had only stepped on the brake), the slight motion shattered the entirety of the back windshield. It was shocking to say the least. I returned the car and he refused to even speak to me about it, saying it was my fault. My insurance was charged WAY TOO MUCH for the windshield - over $700 - and I had to pay a $250 deductible. They actually made money on it!

    Miss my reservation by five minutes and they told me that I can't get my car and they were nice…read moreenough to be inside the building and tell me during a holiday. They couldn't even help me get my reservation situated for another location. I will never use this location and now I'm recommending not to use Enterprise again.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    (45 reviews)

    Langdon Park

    I feel that their customer service has turned a corner since I originally reviewed them in 2014…read more (They do still ask for invasive details about your job, but are nicer about it now.) But be wary when renting around the holidays; they were moving cars too quickly and gave us a succession of vehicles with problems: major scrapes on the driver's side windshield, grody tobacco in the cup holders, mid-level gas tanks, and a slow-leaking tire. They were amenable to swapping each car and grew more apologetic each time, and offered to comp us a few days of the rental. It is taking more hoop-jumping than it should to get the actual refund. But overall it was a good and reasonable response from Enterprise CUA.

    I have rented vehicles from Enterprise for years, regularly and consistently, for business travel…read moreacross the country. Because of that, this experience was especially surprising and deeply disappointing. I am very familiar with how Enterprise typically operates and this location fell far below that standard. The only difference this time was that the rental was through insurance, and I was treated accordingly. I rented a vehicle from this location on Friday through my insurance company. I called ahead to let them know I would be arriving later than originally planned and was given a confirmed pickup time of 1:30 PM. I arrived at 1:19 PM, within that window, and was told my reserved vehicle had already been given to someone else. I was then told I had been called about this, which was untrue. No call was made. Rather than being offered a comparable replacement to my insured vehicle--a 2018 Chevy Equinox I was only offered two options: an electric vehicle or a Honda Civic. Neither is equivalent to the SUV my insurance was paying for. This was despite there being other comparable vehicles visibly available on the lot. The electric vehicle I was handed smelled strongly of smoke and was poorly cleaned. I was told it had only 30 miles of charge and would require eight hours to recharge, yet no instructions were provided. Once driving, it became immediately clear that the remaining charge equated to about 27 minutes of drive time, which was not enough to reach my mechanic and return home. The vehicle would have stalled somewhere on the road, leaving me stranded with no knowledge of how to recharge it. This created a serious safety issue, as I am responsible for transporting my son, sister, and mother. Being sent off in an undercharged electric vehicle with no guidance was not just inconvenient it was dangerous. When I returned the vehicle immediately upon realizing this, I was then offered a Honda Civic, again not equivalent. No apology was offered for the misinformation, the lack of preparation, or the fact that I watched an equivalent vehicle being rented to someone else during this interaction. No solutions were provided. I canceled the insurance rental at this location. However, the branch failed to properly close out the rental. Had I not personally contacted my insurance adjuster twice to create a documented timestamp, it would have appeared as though I had rented a vehicle when I did not. As a long-time Enterprise customer who rents frequently for business, this experience was shocking. I will never return to this location, and I strongly recommend that anyone renting under insurance avoid this branch entirely.

    Mariano's Moving Services - autorepair - Updated May 2026

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