My favorite place to visit when I come back home! Love their pizza and the Italian subs are out of this world! YUM!!!!!

Just got out of Childrens Hospital after getting my daughters port out after 25 months of chemo. Ordered Marcello's and went to pick it up. After I got home the order was wrong. I called to let them know the guy that answered was very nice and said they would remake my sandwich but I had to bring back the sandwich that was wrong. I told him during this time bringing a sandwich back that I already brought home was not acceptable. He got the manager. The manager Bill answered the phone with well what do you want me to do for you. I said well I don't think it is acceptable to ask for a sandwich back during this time. He said well we have to so you can prove it was wrong. I told him well then I don't want to eat at your establishment. He responded with LADY! LADY! LADY! I said who are you saying lady to!! His response was now your getting nothing and hung up on me. My husband was on his way home from work so I told him to stop by there and get our money back. I sent him a picture of the incorrect order. He went in and told the manager to give him the money back. Bill proceeded to take the money out of the register and throw it on the counter. Then took the sandwich that they remade for us threw it on the counter and smashed it with his hands and said and that is what happens when you don't ask nicely. Please is anyone knows the own PM me with the information so I can reach out to them. read more

Have had several issues with this restaurant in the past. Most recently ordered two Italian subs, when we picked them up there was only meat and cheese on the subs, no veggies. After calling in and confirming over the phone that two new subs would be delivered, someone showed up at our door with just the toppings, and even then only enough for one sub. Will not be ordering from here again. read more

Best Tuna sub anywhere. Great pizza as well. Service.... You have to be willing to accept that something will be incorrect in your take out order at least every-other visit. Careful with your credit cards as well. Counter help NEVER checks signatures, they usually hand card back to customer before receipt is signed. Big chance for fraud here. Food prices are on the higher side but there are generally coupons available. Overall it is our first choice for pizza and subs, but if the quality ever drops, the service will be too hard to live with. read more

I love Marcello's, this has been a family favorite since I was a kid! They have great coupons, which just make us go there more often because we get so much for our money, doesn't happen much now-a-days! YUMMY broiled chicken tenderloin dinners. My FAVORITE! :) read more

My favorite at lunch time is the Italian Subs which is pretty much all I order from here when I do. Best to order and eat at the shop verses placing order over the phone. I like to eat my sub when it is super fresh! All the toppings can make a sub soggy which is why I prefer and recommend eating there! read more

BS. Two subs in 3 days...both made incorrectly. Should I need to inspect food before I leave the premises? C'mon Jack Lenoci! Hire staff that know how to read! Pissed off regular customer. read more

My coworker had raved about this place to me, so today, my girlfriend and I went to Marcello's and gave it a shot. I got the Works steak sub and 2 small cheese pizzas for us. The service was straight forward and the food was good. Not the "every pizza place ever" kind of pizza. Would definitely come back here. Good food, good service, clean shop. Just the way I like it. read more

I literally joined Yelp just to post this. Speaks volumes! On June 16, 2017 I placed an order for 3 subs for pick up (2 roast beef & 1 Italian). I picked them up but when I got home and opened them they had nothing on them. We had ordered everything on them except tomato, 2 had nothing and the Italian only had lettuce. I called and spoke with the manager, Bill Sears, he apologized and assured me he would give me a credit of $20.47, the amount we paid. I just called him to get the replacement order, he informed me that the owner had made those sandwiches that night, & said that they made them correctly and now they won't honor the $20.47 credit. Also, because I kept the sandwiches that day, I got a meal, no matter that it was wrong...I got the food. Seriously?!?!? Bill Sears was extremely rude about the entire matter and could've cared less that he had an unhappy (formerly loyal) customer. When I go to work tomorrow, I will be sure to tell all my Whitman co-workers about this. read more

Can't go wrong with their classic steak and cheese with a side of fries. The new roast beef sandwiches are pretty good too. Quite an extensive menu. read more

At a friends suggestion, I went and orderred a medium roast beef sub. The total was $8.68. No problem food is expensive. Got home and opened it up. The roll was nearly empty. I weighed the meat. just about 6 ounces. Basiclly I paid for a sub roll. I was lucky it made a half of sub. I called, and in any medium sub, you get 5 ounces of meat. Good Luck with that. I had not been there in almost 6 years, and let me say I will not be back. Ever. read more

This place has to spend less money on advertising and more on quality ingredients and help. They send out tons of coupons for buy one get one deals, this is a sure sign of declining business. Quality is gone... read more

This place makes me rusty. I walk in and bam there's the rust, just smothered me. I went to the bathroom and there was a log in the toilet, I walked out and asked for someone to clean it and no one did anything, so I ordered garlic bread and it was actually really good js. But overall, the rust is unbearable but the food is soooooo good, rename it rusty marcellos read more

i USED to really like marcellos. its definitely gone downhill ....alot. salads are horrible now. pizza is still ok though.

Normally our go to place for great food and customers for years . Hands down awful service tonight. We ordered takeout and when we got home (20min drive) the sub was made wrong and the chicken dinner plate had two pieces of chicken. When we called back they said we were too far to deliver the correct food to and that if we wanted it remade we had to drive another 20min back to pick it up and bring the wrong food back...so we're stuck with a $25 meal with a sub we can't eat (allergic to something in the sub) and a chicken dinner plate that wouldn't feed my dog..great service read more

you should not have to wait an extra 20 minutes when the person who is on the phone and dealing with the take out said it would be 30 minutes. i ordered my three pizzas at 6pm and i didn't get my pizza til 7. there was people that ordered after me and getting their pizza and food. you should know how long your time is before quoting a time. read more

It's your slightly above average town sub shop. Jack the owner is great. The subs are good and pizza is two for one on Tuesday.

Great local sandwich shop. Their roast beef subs are awesome. You can get all kinds of hot/cold subs here as well as stuff like chicken fingers, etc. They also have beer. So yeah. But beware- it's totally a local teen hangout. read more

sub i got was ok, the chicken calzone my sister got was all gristle. the lady behind the counter was kinda rude and gave us the "how dare you bring small children into my establishment" attitude. probably wont be going back... read more

Tonight was the last chance for this place. I LOVE the food here, but I'm DONE with the "help" in this place. The owners need to be here watching the morons they hire... WTF??? I order 2 large subs (with a coupon) buy 1 get 1 free. A vegetable wrap and a salad. They read back my order and its $19.81. Go to pick up my order and there's only 1 large sub, the wrap and a salad. I say to the girl, I ordered 2 subs, I have the coupon for 2 subs. She tells me a large sub and a wrap are the same. ???? What?? 1st off no they are not. 2nd off I ordered 2 F$&@ing subs. She say do you want them to make a 2nd sub. Yes, ok now my total is $31 something. forget it! I'm done, I'm ALLLLLL done. The owners definitely can say they're equal opportunity employers cause they hire the handicap in that place!!!! read more

I used to love their pizza! But now that they changed the cheese I won't be getting from Marcellos again.. it was the best pizza around. I really hope they go back to the original recipe for their pizza. CHANGE THE CHEESE! read more

The food is decent but the employees are slow and rude. I ordered 2 cold subs and was told 45 minutes for pick up. Ok? Maybe they are really busy. I go in and waited another 30 minutes with my daughter. So I go up to The counter and was told it should only be a couple more minutes. 10 more mins went by. As I sat there and watched them hang out and listened to all thier drama filled stories. I went back up saying I just wanted my money back. The kid in the kitchen yelled at the counter girl ( who was the only one actually doing anything) he said you need to tell us when "they" come in. Ummmm so you tell me 45 Minutes then not even make it till I get there? Then a couple weeks later decided to give them another try. I ordered delivery and was told they can't give me a time frame. So an hour and a half go by and my freezing cold good gets here. I told them I wanted my money back and was told to bring in the food and would get a refund but they were busy so I had to go in. I will never order from here again!!! read more

Great steak and cheese. Great Roast beef! The screwed up my order one day and I ended up with a fried bologna and cheese. They realized before I opened it and called. I kept the bologna sub, it was really good, even though I never in my life would have ordered it. I went back the next day and they gave me a free sub. read more

This food is actually decent, however, the customer service ruins this place. If you call to order for pick up, you will always sit waiting for your order. They tell you it will be 30 minutes, you will wait another 20 because it is never ready. It happens every single time. They have lost my business because they don't seem to be making any effort to fix this. It's really unfortunate because I like the food. read more

UNBELIEVABLE. i have no clue how this place is still in business. phone line dead, website down. then when I walk in to order something, they act like im not there. I said "hey your website is down" then they hear the word "website" and automatically assume you're a salesman. I am an every day customer! how do they not remember my face??? the manager swears in front of customers, and the kids working there have no clue what customer service is. DONT EAT HERE. read more

The place has been there for years. Always seems busy. Never had a bad meal there. From the pizza to the subs to the chicken tenderloin dinners. Seasonal specials and lunch value meals. The dining room is dated but that doesn't change how the food tastes does it? Recently had the pork sandwich. Honestly it was not what I expected. The pork was not pulled or shredded but sliced thin and small. Also, expecting it to be dripping in BBQ sauce. Not so, In fact very little sauce. And you know what ? It was fantastic. The pork was incredible that it really didn't need much sauce(which was good BTW). The staff can be a little overwhelmed at times. My advice would be to be as polite and patient as possible. read more

Ordered a sandwich platter 27 sandwiches, and a salad. All I can say is we had family for lunch everything was prepared so well, everyone was stuffed, lots of compliments. People waited on me were awesome, extremely helpful. I cannot say enough things, all I can say is eat here for sure when you get a chance, you will love it. Anyone that says they didn't , don't come back please, see if you can find another place as good. I THINK NOT,NOT,NOT. read more

I need to write this and I do like to support the local businesses and do when I can. I ordered (phone, pick up) a steak and cheese with the works with NO PEPPERS (it said so on the slip too) recently. I picked it up and took it home. Mind you I do work from my home office at times when not traveling on the road as a RSM for a global company. When I got home the sub was so filled with peppers that as most know by just taking them out it still tastes like peppers with no taste of the onions/ mushrooms and cheese with steak that I want to taste. When I called I was told the Manager would exchange but I did not have the time to go back. I would have liked if offered a driver to send over the right one or I would get another one at a later date. I called back the next day and was again told by the manager that I needed to return the sub the day before to get an exchange. Being in sales for years I know it is not the responsibility of the purchaser to expect to get what was ordered, it is of the provider. There are just too many other places to go to that want my business! I think the manager (past or current co-owner so no excuses) should do everything within his reason to satisfy a customer not provide a reason not to return and relay how bad the service to others that may like to go. Good news travels moderately, but bad news in light-speed...too bad as Marcello's was one of the better places to go in the past! Service and customer satisfaction is key to success in any business.... read more

Love the tuna pocket and subs...fan of the BBQ chicken tenders too

I went in on this Sunday morning when no other customers were there. I noticed several employees behind the counter. Gave my order for a simple Italian sub sandwich after waiting a few minutes too long from my point of view. It was 11:25 A.M. While waiting , the employees were talking amongst themselves and doing other things instead of taking care of my order. I received this sandwich at 11:40A.M. I did want to give this place even one star. This is not the first time something like this has happened. I will go to other sandwich shops from now on. read more

My husband loves this place, but i'm not impressed. Their offshoot Andy's seafood is better. Their pizza is beyond greasy, and the subs mediocre. The only thing I find it good for is my constipation. I am serious when I say everytime I eat there I end up with the runs! With irritable bowel syndrome, this place is a god sent! It's probably why my husband calls it "marshitllos" lol read more

They no longer have quality ingredients. They definitely buy their chicken for their pizzas/calzones from the Chinese restaurant across the street, the scrap "chicken" that isn't good enough for the Chinese food. It tastes worse than the rats that I had to eat back in 'nam. Back in the day Marcello's was where you went for quality, now it's where you go if you run out of epecac and need to get something up. Also, the employees absolutely do not care about anyone or anything. Maybe if the owners showed up once in a while. Back in the day they were there everytime I went in there. I would like to see the owners eat from there. read more

Yah, how the mighty have fallen.This place used to, I say "used to be good," but it is crap now. They have the worst service imaginable. Couple years ago I got washer in my pizza yah a big fender washer the size of a half dollar. Now being as how my family ordered from here twice a week you would think when I made such an accusation they would have believed me. Even after she came to my house and saw the burned in washer which caused a perfect browned washer picture on the crust. Wow, is all I could say! All I wanted was money back for pizza but said ate most already so no! Really, I have to bite straight into the washer first slice, are you kidding! Most places will refund you when you bite into metal after the third slice how dare they. read more

The food has always been very good at Marcello's; however, recently they stopped accepting an order that I have been placing for years. My husband and I have been ordering a half-pepperoni and half-buffalo chicken pizza at least once a month from Marcello's for the past few years. They are located very close to us and the convenience plus the quality have made it our go-to place for pizza. This week I was told that they would no longer accept any orders for half of their specialty pizzas but could not provide a significant reason other than management said so. While the pizza is quite good, there are several other places in town and nearby that serve up the same quality. I can't understand how a place with so much competition surrounding it would refuse orders, especially ones that put some extra money into their pockets. We will not be ordering from Marcello's again unless it's the only option. read more