I think that I'll just order from here exclusively from now on if nothing else but because of the service. I placed a pretty big order via DoorDash (I didn't realize that party pizzas were HUGE, I thought they were normal size large) and the gentleman probably had some trouble getting to my place due to gates. Two huge pizzas and two bags with other items on top of it. He was so kind regardless of his probable struggle. I noticed that two two-liters of soda haven't arrived and the DoorDash app's ONLY option was to cancel the whole order. I didn't want to cancel the whole order as that would take away the store's revenue and my nice driver's tip so I called the store. I asked them if they could just remove the soda from the order but they insisted that they bring them to me. The two people I talked to on the phone were once again SO nice. A driver named David came to bring the two soda bottles and yet again I was met with kindness even though it was probably a pain to drive just for some soda. Thank you to everyone at Marcello's, genuinely. A pizza delivery helped me look at the world a little bit differently. Sounds cheesy but, it's true. TL:DR -- the food was also really, really good. Good quality, good price. Will continue to support read more

Amazing customer service, I messed up ordering online and worker was completely understanding and fixed my order. Good vibes and fire pizza ! read more

Marcello's Pizza & Pasta - Pizza Near Me - Riverside, California

This is by far the best pizza place I have encountered. They have great customer service, very friendly and happy to help willing to work with customers, very sanitary work environment. would 1000000 percent recommend. read more

This *used* to be my favorite pizza place in Riverside, however, tonight changed that permanently. We called and ordered at 8:18pm. They said it would bee about an hour. That was fine for us. If it's now 10:02p.m. and we still do not have our pizza. I called at 9:27 and they said it was on the way to us. They called me back at 9:28 and said it was coming out if the oven, so it would be hot and fresh for us. I just called back at 9:55p.m. and the guy on the phone was kind of rude and ended up hanging up on me. So I called back and when I told him he hung up on me he said, "oh I thought we were done." Then he got pissy and I told him you know, we ordered at 8:18 and he got snotty, so instead of saying anything that I might regret, I hung up. I still tipped the driver because it wasn't his fault. read more

Pizza is amazing! Their BBQ chicken pizza with Jalepnos is soooo good ! Would highly recommend if your looking for a great pizza spot!

Believe what others say, pizza is mainly crust, no topping are put on the pizza. Im not exaggerating. There was like 5 pieces of Canadian ham on the whole pizza. The kicker to that is I ordered sausage but got Canadian ham/bacon instead. Not great pizza. Service is definitely lacking. Pizza is very mediocre. I say save your money and try other spots in the area. read more

The pizza left much to be desired. Didn't enjoy the crust even! The kids didn't seem to mind but for me, an Italian, it was awful!

Service/vibe was dope good music in ambience... pizza was fresh and hand tossed dough!!! Pizza and wings can't go wrong read more

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I rarely eat pizza, but this one from Marcello's is Consistent quality and quickly served. Thank you!

Wow, Wow, Wow, ok... ive been sick for over a week now, I placed an order for pick up. And it was done in 10 minutes. So, can not believe how good this pizza is. The gentleman(pizza maker) was super nice, I didn't have to wait. Best of all, this pizza is so so delicious. Im done with Dominos, it's only Marcellos from now on. Thank you so so much... Victoria Rico read more

One of the best bbq chicken pizza very good flavor could use a little bit more chicken and bacon as the meat sauce to the dough but overall a solid pizza it's just pick up and go no sit down read more

Extremely Disappointed - Poor Management and Customer Service To the owner of Marcello's Pizza: You may want to seriously reconsider who you're entrusting to represent your business. The individual currently managing your restaurant displays an alarming lack of professionalism and basic customer service skills. On multiple occasions, I have experienced rude, dismissive, and outright mocking behavior from this manager. Rather than addressing customer concerns with respect and maturity, he resorts to belittling remarks and a condescending tone. In one instance, when I requested his name to formally report the incident to ownership, he responded mockingly with, "Service," and then slowly and patronizingly spelled it out: "S-E-R-V-I-C-E." This kind of behavior not only reflects poorly on him but on the entire establishment. This manager appears unable--or unwilling--to de-escalate situations or foster a welcoming dining environment. Frankly, it raises serious concerns about the overall work culture and values being upheld here. Even more troubling is the apparent disregard for basic health code practices. There are visible hygiene concerns, such as food handlers not wearing proper protective coverings like beard nets. My partner and I have also witnessed flies on their pizzas in restaurant. If this is what's visible to the public, one can only imagine what happens behind the scenes. With this kind of toxic management and questionable cleanliness, it's difficult to have confidence in the safety of the food or the integrity of the business. If changes aren't made, I wouldn't be surprised if Marcello's Pizza is no longer in business in a few years. Customers deserve better. Go ahead read more reviews about this guy. He's been here for years now and the owner of the place will not fire him. If the owner can not hear the customers complaints then do not support this business that only cares about your money and not you! read more

This guy is the best his name is James he made eye contact made us feel seen, made us smile he was welcoming. The food was fresh quick even delivered it to our car genuine guy service was amazing. Usually, my guy always had bad experiences in customer service but today he was really happy. We hope you get blessings with your shop man. Freshest pizza in town. read more

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This is a good spot for your average pizza, especially since it's very close to UCR. I'd say it's better than places like Domino's and Little Caesars, and you get a pretty good-sized pizza for a reasonable price. They have a wide variety of options, and I really enjoyed their pizza. Definitely would return. Service was great and really nice people too. It gives the vibe of a old time pizza place. read more

We live locally and then order from Marcello's on a nearly weekly basis. We have never not received our pizzas/sandwiches made perfectly and deliciously. The guys who work there are speedy, kind, and frequently go out of their way to ensure our orders are ready when we arrive. read more

Ordered large pizza three toppings$21.74... I received Pizza with two inches of crust with no cheese and no toppings... Call to complain was advised to reach back on Monday and speak to James. read more

Marcello's Pizza & Pasta - Three toppings large pizza.. which looks like to an equivalent of a small pizza - Pizza Near Me - Riverside, California

Extremely Disrespectful Management - Lost a Loyal Customer I've been a consistent customer of Marcello's Pizza for quite some time and have even placed large, bulk orders for events--giving them what I'd consider strong, regular business. Unfortunately, my recent experiences with one of the store managers have been so negative that I will no longer be ordering from this establishment. The manager in question has been consistently rude, unaccommodating, and frankly, hostile in his communication. On my most recent call, he mocked me in a strange voice and was openly disrespectful. The interaction was so unprofessional that I had to hang up mid-conversation due to the verbal abuse. When I called back to ask for his name, he refused to provide it and sarcastically told me his name was "customer service." This isn't the first time I've experienced this behavior from him, but it will certainly be the last. No customer deserves to be treated this way--especially not one who has supported your business repeatedly. I've never written a review like this before, but I feel it's necessary to warn others. Marcello's has lost a loyal customer, and I would caution others who expect even basic professionalism when placing an order. read more

Food, Service is great I've been coming here for a while and they never disappoint! Highly recommend

Marcello Yo I'm taking the time to let you know that your pizza game is dry with no sauce Mayby even reheated or cooked twice! Salty and cardboard crust! Worst 20 I ever spent plus tip! We use to order your pizza in Corona location and it was good! Not being mean just and honest review! Consistency my brother it's what keeps restaurant open ! Like in n out and even Pizza Hut! read more

Marcello's Pizza & Pasta - Don't bother ! Took one for the team! - Pizza Near Me - Riverside, California

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Order 2 pizzas with 2 toppings, With wings. Both pizzas hardly had any toppings. I've always loved this place. But this will likely the last time I go here. Please go back to your roots on how you made pizzas before. read more

This is the best pizza in Riverside! The patriot is a real American pizza with everything you need! Pepperoni ham jalapeños bacon olives pineapple , just great. And there subs are amazing as well definitely my go to. read more

This is by far the best buffalo "kickin'" chicken pizza I have ever had. We rarely get anything else but last time they accidentally made the Alfredo pizza for us and when THEY discovered the error they gave us both pizzas without extra charge. And a really nice guy brought the pizza out to our car. We were pleasantly surprised by the Alfredo pizza and may find ourselves getting that sometimes in the future. read more

The best pizza around. The bones in garlic sauce amazing those bones don't even make it home Kiero up the great work.

I've been looking for a good pizza place in this area for a while but haven't quite got my fix just yet! Within the first bite I thought this might be it but after some more chewing I realized how incredibly salty the pizza is. You could hardly taste the sauce because the cheese is overpowering and salty. I had even asked for extra sauce but unfortunately it just felt like I was chewing chunks of salt. Their wings were delicious though, I feel like they were well worth it. Not everywhere has great wings so I was impressed by theirs! Their service was good/fast. It seems to be a popular place in our area. My hope is that they change their pizza, it was probably the cheese that was that salty maybe if they change it, it would be a really good pizza to have. read more

Marcello's Pizza & Pasta - Pepperoni pizza - Pizza Near Me - Riverside, California

This food is a treat! It's so good, the employees are so sweet, 10/10 the best calzone I have ever had!

Ordered takeout for the family, late Sunday night.. 3 pizzas and tons of wings. Picked up the order in store, super friendly staff, quick transaction. Drive home, which is 15 minutes away.. Pizza and wings are still hot and fresh!! Very delicious flavor and the pizzas looked phenomenal! read more

Marcello's Pizza & Pasta - 20 piece buffalo wings. Yum - Pizza Near Me - Riverside, California

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Been coming here this location for Many Years!!!Now Grandkids Only want this Cheese Pizza service is always Good!!! Really Fast on Delivery too!!! Quality of Food is still Delicious read more

Thirteen or so years ago I probably would have given this pizza joint a 2.5 star review, so un-imressionable was the pizza, possibly had them twice, that I really gave them no thought other than than general avoidance. That all changed when a supervisor told my team she was buying us all a large with three toppings for being so competent and as a special reward. I almost waited too long to cash in but I'm glad I did! I didn't remember so many options back when, maybe they've come around I thought? Ordering over the phone was easy and what I couldn't find on their menu, namely crust options, was explained. The garlic butter sounded good, especially since we ordered our default standard: pepperoni, sausage, and mushrooms. Be ready in 15-minutes, about the time to get dressed and drive over. Everything hit on the numbers, pizza just left the oven when I walked in. Seeing as how it was free I tipped accordingly. At home we were excited, the presentation was perfect and the gf sautéed some bell peppers and red onions to augment the toppings. Overall, my reacquaintence was favorable and can say everything tasted fresh, the sauce has a slightly sweet aspect I liked and most importantly, it tasted fantastic with an Italian Sangiovese wine! read more

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Always so good and consistent. It's a drive for us so we usually order through a third party delivery service (and we too extra for it! Promise!) but it's so worth the drive when possible. Really really good pizza, not chewy, loaded with toppings, not too doughy, great sauce that's not sweet (my preference). Can't wait to order again! read more

Pizza and wings are delicious, ordered the pastrami, pepperoni, and mild wings. Person that took my order was nice and helpful since this was our first time ordering from here. Would definitely be ordering again. read more

Blaine St, Marcello's After 20+ years of ordering from here, tonight was my last order. The delivery driver brought the pizza's and both had all the cheese & toppings slid to the left. Called and spoke to the manager who seemed upset that I was upset about my order. I told the manager I would like a refund for the 2 pizzas and he refused and his tone was confrontational and said he will give us 2 free pizzas in the future. I told him I do not not plan to order from here again, due to his tone and how he decided to handle this, then he snapped and said forget your credit then. Bad product delivered Rude customer service I guess $22 was worth losing a customer. Worst part is the last few times we have ordered, the quality of the pizza has become worse. read more

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I ordered chicken Parm dinner. The end of the spaghetti noodles were burnt, the chicken Parm was soggy, and I'm not even sure if I was eating chicken as a huge chunk of it was rubbery and felt that synthetic. I ordered a cheese pizza and ask them to add pepperoni because I do not see an option on the menu for pepperoni pizza, which is crazy to me. I received the pizza without pepperoni, it was overdone, and the sauce is extremely salty. I tried this place before and thought it was decent enough to order again, but I guess I was wrong. Very disappointing because we don't seem to have any good pizza in this area. read more

Amazing customer service! And their food is perfectly priced and fair and of course delicious! Thank you so much!! read more

Marcello's Pizza & Pasta - Pizza - Pizza Near Me - Riverside, California

Quality pizza never lets down and I recommend it 100% sandwiches are super good too and very good customer service. The energy is very positive when you go open the door. read more

Smells good, looks great and taste... perfect! I seldom have pizza, however when I do, it has to be from here, and sometimes I get lucky regarding specials pricing! Fresh ingredients. I love that they deliver!!! When I cannot get there. Sad they will be closing the Clay Street one, which they could find a location to stay in Jurupa Valley!! The service is over the top, and they remember us!! I've finished mine by now and wishing I had another... nothing Better*** read more

Witchcraft and/or Warlock Arts must be afoot! Why did I get better chicken wings here than at Wing Stop, KFC, or Church's? Those garlic chicken wings were so good I was suckin' on the bones and scraping every last minute shred of meat and dripping marrow lipids I could from every last one. And y'all SERVED up that garlic sauce on the wings; we used a spoon to smear the extra sauce on the pizza crust, and it was so bomb that Homeland should be investigating it for being sus as hell. I don't normally eat crust, but here?, the crust was a magical steamboat, forged from hopes and dreams to carry the promise of flavor salvation... that garlic sauce was seriously wonderful. Oh, it was also the best BBQ chicken pizza I've ever had. And let me tell you what's good; I have eaten at Vegas restaurants where they dish up the best pizzas on the planet. But nah, that lobster pizza at the Luxor was legit... but this was Vegas-worthy BBQ chicken pizza. The ingredients at this place are actually prepped properly. No giant mushroom chunks that become slimy and chewy. Nah meng, just like the onions and all up ons, toppings are MINCED here to allow the delicious fats and greases from the cheeses to soak up between their crevices. Seriously, I have never had a bad pizza from here. Also the only good place to get anchovies on pizza here, even though I'm the only one who likes them. Sometimes the teenage staff are kinda "eh" in attitude but we were all teenagers once, so chill the hell out on these kids. They make bomb-ass pizza under well-maintained management. And let me tell you, I've been in the US Air Force when I was a younger man, and I would gladly take homeboy running this pizza haus over any of my superiors I had in the service. I seen how he operates his ship. Dude knows what he's doing. As long as I live in Riverside, and I have for 38 years, this is the only pizza that I and my family will get. 25 out of 10 read more

I've been told by colleagues that Marcello's is very good so I decided to give it a try. I'm glad I did, they have one of my favorite pizza toppings; cashews. The dough wash good and slightly chewy which is a plus. I enjoyed my pizza and also the potato wedges. I will be going back for sure. The owner is also great and super friendly. It's take out only but that should in no way discourage you from trying out their great pizza. read more

Great food & service by Service tha Man!!!! Keep up the great work. Will be coming back- Chicago

Marcello's never fails me. Love their 10 in. pie sized pizzas. My got to is with mushrooms, pepperoni, and bacon. Best pizza joint in Riverside! Please keep it up guys. read more

Marcello's Pizza & Pasta - Pepperoni, bacon, mushrooms - Pizza Near Me - Riverside, California

The pizza is so good. Asked for thin crust and it was good. Service always amazing. So inviting and nice. Thank you!