1: Service tech shows me a video of my drain pan in the attic under the furnace of a split unit…read moreheater where in this video there is insulation in my drain pan, Instead of him removing the insulation he washes it down my PVC overflow drain that was attached to the pan. He said he blew it out with some sort of canned air? its approximately 30 or so feet long and not sure it had enough pressure to clear the line. 2: After completion of the maintenance of my heating unit the tech informed me that the capacitor was low and close to failing. I asked him for a quote on replacing it and the company came back with a grand total of $526.00. This item is at most- best product made about 30.00 and can buy it on line for half that cost if you go the cheaper version which makes the labor charge around $480.00 after taxes etc. this item to replace is remove side panel, take picture of wiring placement and position of capacitor. make sure all electricity is removed from exterior of capacitor so not to get zapped. then remove wiring approximately 6 wires on connectors. Remove capacitor from strap with 2 zip screws. replace capacitor with new capacitor, put wires back on connectors and close panel. That simple. Approximately 30 minutes maximum for average joe tech. If they charge show up fee then 1 hour labor is that $400.00 $450.50 dollars worth of work? You make the call. 3: The tech told me as well that there was no overflow safety device. They wanted 356.00 to install one of these devices which cost approximately $15.00 to $ 50.00 give or take depending what you buy. This unit is not exactly necessary as long as you have a secondary back up drain line for safety coming off the drain pan which has a drain line over your window so when there is a problem you will see it dripping from inside the house in which i do and many units do. If you do want to install this device this is approximately 30 to 60 minutes to add to your unit and you should be able to find someone for a fraction of this cost to install it. 4: This company uses what they call a flat rate payment system which they put labor, all fees and parts together and give you a flat rate of cost so in this case there is approximately anywhere from $50.00 to $100.00 in parts and that's being generous which tells me there is approximately $750.00 to $790.00 total for both issues in labor and time for approximately 1 1 1/2 or 2 hours of work and that's also being generous. Using this flat rate system to make prices allows companies to pass up the breakdown of labor and parts costs so the people that don't know how to look the parts up won't know how much was labor and how much was parts. The total for both parts to be installed was $ 882.00. 5: Needless to say I will not afford $700.00 to say $790.00 in labor to remove and replace a capacitor and an overflow safety switch and you shouldn't either. When i called the company to ask why the high cost of labor they told me of the flat rate system they use and when i told them about the insulation the tech ran down my overflow drain line the lady said that they blew it out with pressure but i didn't see a compressor and anything in a can I can't believe would have enough pressure to push wet insulation 30 or more feet through a 3/4 inch PVC pipe. Maybe it does work but i won't know unless it clogs correct? Shouldn't have allowed it to go down the PVC drain in the first place. I paid for maintenance but that's not how i want my system treated and now worried will my ceiling flood nor will I pay into a flat rate system to receive service on my unit. I need a break down of parts and labor just for instances like this. Everyone should request that. It's your money not theirs. To sum this up at the end of the call the lady hung up on me for asking these questions and being concerned. No i wasn't rude no foul language and wasn't loud. I was very professional and She just didn't want to hear the complaint.

after a complete failure by the seller/owner of another company I called GC…read more Had quick service at a reasonable price. (first repair part was under warranty) Part was ordered from manufacturer and of course was on back order) Not to worry, as opposed to waiting with no A/C the jumper harness was repaired. and got us thru the summer. When the correct part finally came in took two tries from the manufacturer, we did a service at the time, and I signed up for a yearly service. One summer and one winter. well worth the charge and saved a little by signing up for both. I've had the winter service now and going to get another yearly. next thing get a quote for chair height toilets. Would highly recommend Grand Canyon for HVAC.

Jerry Davis is very good, thorough and professional. We've been using AC Team for several years.read more

12 year old central split-system heat pump was not blowing cold air. Technician Jerry from The AC…read moreTeam came out in the morning to troubleshoot and diagnose. Immediately visually noted a burnt wire at a termination on the contactor. Probed contactor switch and confirmed it was non-functioning and needed replacement due to burnt and pitted switch points throughout. Explained probable cause. Replaced the part, cut back and reterminated all wires for tight connections. Confirmed function and amp draws. Reviewed entire unit for any abnormalities. Fixed the immediate problem and did not try to sell new unit. Excellent service. Would recommend.

M&R was amazing! They helped my sister in law get her AC right after the company that installed it…read morerefused to help her! I highly recommen!!

Noel was prompt and professional. Answered all of our questions…read moreAnd took care of the problem. We would call them again.

I had an outstanding experience working with Cool Zone Air Conditioning & Heating. Dakota, Byron,…read moreand Tyler -- the incredible "three amigos" -- went above and beyond to help me during a very stressful situation. After a severe power surge at Desert Mountain, both of my Carrier heat pumps were completely blown out. With outside temperatures reaching 104 degrees, I was in a difficult position. The Cool Zone team immediately took action. Within just three days of ordering all necessary parts, they had everything installed and fully operational. Their work was nothing short of meticulous. Every part fit together perfectly, like a carefully assembled puzzle. Their professionalism, strong work ethic, and calm, organized approach turned a potentially terrible experience into a seamless, stress-free transition. I deeply admire and appreciate the service they provided. Thank you, Cool Zone Air -- well done to the entire team! David Smith

I am surprised at the amount of great reviews for this company. My experience was the complete…read moreopposite. I called Cool Zone because they were authorized to perform warranty repairs on my ac system. The tech found that the compressor had failed and needed to be replaced. He confirmed the unit was still under a parts warranty so my cost would be the labor and new freon that was recommended. He quoted $3,300 for 4 hours of labor! Then said if i purchased a maintenance plan that covered 2 visits for both of my units it would be cheaper at just under $3,100. What? That doesn't make sense. You Buy a service plan and pay less ?!! I expect that the "maintenance" is not intended to take care of the units but to give them 2 more opportunities to overcharge for additional services. I was told they would check availability of the compressor and his office would call me the next day. I was charged a $89 diagnostic fee. I told him his office told me the fee would be waived for repairs over $300. It was obvious to me that he had no intention of sharing this policy with me and said he would discount the repair bill after the work was done. I heard nothing more from them. It has been 2 days. After looking into his price I was told by 2 different companies that the quote was at the high end of the range for a unit that was NOT under warranty. I did not share this quote with either of these companies until after they priced the repair. Both told me the same thing and both quotes were competitive. A different factory authorized business is repairing the unit including line set cleaning and new refrigerant for $1,800. This is a predatory business overcharging people that are stuck in the AZ heat with a broken ac unit. They say a sucker is born every minute. Dont be a sucker! Stay away.

Chris is truly like no other ! Here quality of service is top . He responds quickly no matter day…read moreor time . He is very fairly price . Company like this one is rare . We highly recommend him . You will be amazed and will never regret calling Like no other . There is not enough words to describe this little gem

Great company to do business with. Fast and responsive with fair prices! Kris took my call to…read moreschedule the appointment and Matt came out to do the maintenance. They are both professional and friendly. Thank you!

I've always been able to rely on Marz! Nearly every time I've called, they've been able to provide…read moresame-day service, which is amazing. Every technician I've worked with has been professional, knowledgeable, and top-notch. Thanks again for the great service!".

Marz Mechanical consistently meets and exceeds expectation in knowledge, professionalism and…read morecommunication.

I was looking for a place to get a new AC/Heater. One place promised great prices and tons of…read moresavings. They sent a man out who promised thousands in savings and then quoted outrageous prices after his supposed savings. I was referred to David Clark, the owner of Clark Heating & Cooling. He himself came out and provided a bid for the right sized unit needed for my house. He gave three bids for me. One was for if I wanted to change my old, large ducts for a modern smaller one for better air flow and my AC Unit along with an extra vent. One for the AC and the extra vent. And One just for the AC. I picked the middle option and a few days later it was installed and done. The total cost was $5,000 less than the lowest bid from the competitor. Ever since then (two years ago) they have given me top notch care. I called the number I thought was the office and David answered. I found out he gave me his personal Cell. I felt bad because it was late at night on a Saturday. He was perfectly fine and he stated he would get this problem resolved on Monday. He kept his word. I highly recommend this HVAC Professional Company 100%. I have never been disappointed and my house stays at the right temp daily.

Great company we've been using for years; we've recommended to neighbors and were always thanked…read morefor it. Today Ryan and Dan came out and fixed our issues AND did some maintenance for a very fair price -- very friendly, knowledgeable and trustworthy.

Steve and the entire team are exceptional, detail oriented thorough and professional…read moreThey assisted my mother through the process while she was dealing with my being in hospital with critical condition. Their kindness goes Above and beyond just as their work ethics. I would not recommend anyone else and consider 'Mountainside Air the elite of all! Again thank you for great quality, exceptional service and kindness in this Process!

Very bad experience! My breaker was tripping when I turned on my air - they had good reviews…read more Tech came out but was very high pressure sales - said I had to buy this $500 thermostat and more work for $700 - he only seemed interested in selling. I wanted another estimate so I got the thermostat but not the other work done. Unit was working when he left, stopped working later - blank screen - had another company come out who said the thermostat was installed incorrectly and cause damage to my unit of $1000s of dollars. I reach out to Mountainside and explained what I was told he said he would not do anything not even come see what the issue was - very rude and unprofessional!