Great 1st and 2nd visit here at Maple Valley Eye Care. What a clean, modern, friendly office. Got…read moremany glasses ordered, they arrived a week early. Consultation and check in was easy. They have water and coffee for guests, plenty of seating, a wide selection to choose from, and ease of working with insurance. Also my daughter loves the decor here.

As others have mentioned, this place has a number of issues:…read more 1. Sanitation at Maple Valley Eye Care is extremely poor. You run a real risk of getting an eye and/or skin infection because they rarely clean the equipment. I routinely find hair and/or skin grease on the exam equipment and have never seen anyone clean anything voluntarily here. Read the reviews, and you'll see multiple reports of patients getting eye infections right after exams here. Shortly after an eye exam at Maple Valley Eye Care, I got a painful, chronic eye infection myself for the first time in my life, The technician physically shoved my face into the eye scanner without my consent, and soon after that I developed an eye infection. Of course when I came back to get the infection treated, the doctor acted like my getting an eye infection for the first time in my life right after visiting Maple Valley Eye Care was just a random coincidence that had nothing to do with their lack of sanitation or physically pushing my face into the scanner. 2. They do not treat patients with respect. Some of the technicians will physically shove a patient's face into the eye scanner equipment without consent. I am not the only person to report this. 3. They aggressively upsell, and have a tendency to add on expensive features to lens orders without explaining what they are or getting explicit patient consent. I have found items that I never asked for my added to my orders without my knowledge. They can also be careless, and make mistakes such as ordering the wrong frames, mistakes which are only corrected after being discovered by the patient. 4. Maple Valley Eye Care is expensive. Even with one of their "discounts", frames and lenses are still more expensive than you will find elsewhere. 5. They don't follow Washington State Law for optometrists (WAC 246-852-010). Specifically, they immediately shuttle patients over to the sales counter without issuing the prescription to the patient. By law, optometrists are required to immediately issue the prescription to the patient after the exam. Every time I have an exam here, they always make me go over to the sales counter to discuss purchases right away, and do not ever provide the prescription to me unless I ask for it, and even then they typically delay and will promise to email it to me later. In my experience, front desk staff typically resist issuing a printed prescription to a patient, and even after requesting it via email, will often "forget" to send it and have to be reminded.

At the time I was living nearby, and never really had a dedicated optometrist, so I checked the…read morereviews and thought- let's SEE what it's all about. Went in for an eye exam, and it was an extremely smooth process. The doc was extremely knowledgeable and even explained certain things about my eyes that no one has ever taken the time to do before. Other experiences I've had were all about getting you in and out as fast as they could, but not here. He took his time to explain what he was doing and why. I like that in a Doc. When I went to pick out my frames, my better half was not with me, and I typically always ask for her approval on something I liked. So, I went off the recommendation of the employee helping me (didn't grab his name). I tried several pairs on, and he said there was one that popped. Which was good because I liked it, but wasn't too sure. He said it was a a perfect fit and style for my noggin... so I went with it. Of course got all the upgrades, and let me tell you... I can't count on my toes and fingers, and yours too on how many compliments I got on these Holbrook Oakleys!! People loved it, my wife loved it, more importantly... I loved them! Overall, for my first experience with this place, it was a pleasant surprise and I found myself not dreading an eye exam and hunting for something I never am really satisfied with- until now. As always, Enjoy & Happy Sight Seeing!

This business has horrible customer service. Two orders in a row that have been incorrect. No…read moreapology from the owner and no offer to make right. Do not recommend!! There are so many other choices.

My entire family has been paying out of pocket $150 each for the past two years because we all…read moreloved Dr crown so much. She left my little eye shop and I fear the dr's that are left are not the best. Mid April my 17 year old daughter went to see her on her own (I'd had surgery and couldn't go) Dr Ahmed gave her a script and I took her two weeks later and paid and other $100 for new lenses to be put into her existing frames. We get them back and my daughter said. No everything is still very blurry. So back we go. Again Dr agmed is very rushed. Made us feel like we were a bother because she didn't do her job right the first time. She'd ask my daughter. 1 or 2 and she'd say I can't tell a difference but neither of them is clear. This went on for about 5 minutes when she decided to almost double her script. She assured us it was what my daughter thought was best. (Reread this paragraph) So we have another set of lenses made. We picked them up yesterday and she puts them on and immediately takes them off and says I'm seeing 4 of everything. So 3rd times a charm. She's seeing a new dr next week and I will update after her new glasses arrive. But seriously. This is a headache. I should have shopped around for a new Dr and allowed my insuemace to pay for it.

I was surprised at how affordable my exam was. Then I was surprised by the time spent on the entire…read moreprocess. The Dr explained things in a manner that made sense. It was fast and professional

Dr Neil's staff was very friendly. Dr Neil was very kind and…read morecaring and was very knowledgeable.

Great friendly service! Even though they were extremely…read moreBusy, they had a speedy system and were able To get to everyone and made sure they were thorough. Very detailed oriented

Phone encounter: I was trying to see if my prescription was still valid…read more Pam answered the call, whom also had the worst phone etiquette. I understand you must've answered the question I had a million times, but please do not cut me off while I am talking. I did not appreciate the way i was responded. I am a loyal customer to Costco and a future patient with the optical dept. Pam needs re-training how to answer calls. I also work in the medical field... so if patients may have questions, specially pertaining to how to save a couple of bucks for lenses, help the member out nicely is the least you can do, Pam! Thank you for answering my question though, and yes you did save me a trip, but in the future, have the decency to be corteous enough over the phone. The gal on Saturday who had was professional and me was super helpful and even went above and beyond to write down a rough estimate on how much i needed to pay out of pocket. Now that is the Costco customer service! But having an employee like Pam just ruins the outlook of the optical team.

I reserved a large table for 14 of my coworkers and we had a wonderful time here! We enjoyed wine…read moreand bubbly flights, which were all great. Their large cheese board was perfect for snacking. It was the perfect spot! Sarah was so friendly and made sure we were taken care of.

Oooooohhhh my gosh! This place is incredible! It's like walking in to a fabulously decorated spot…read morewhere your best friends are. Except the best friends are the owners and make you feel like one of the family! This place has some extremely creative and unique home items. They also do various events including cooking classes! Oh and did I mention you can swing in for a bottle and board and enjoy the ambiance? Who wouldn't love this? Come check this place out, you can thank me later!

Everybody is really friendly and patient. The optician even helped me pick the frames that looked…read morebest one me.

We recently brought our teen aged daughter to see Helena Chun, OD for an eye exam for contact…read morelenses. Dr. Chun and her staff are the best! She's thorough, personable, professional and very experienced. Immediately after the exam, our daughter received a lesson on how to insert and remove her new contact lenses from a staff member named Dan. He was great at showing her the ins and outs of contact lense care. Our daughter left the clinic with the ability to insert and remove her lenses which is a major feat for someone who was previously unable to insert eye drops. We decided to order a year's worth of contact lenses through Walmart as their prices were very competitive. The optical manager, LaTina found a rebate for us that made the pricing even more competitive and she was able to bill her insurance company for the exam and lenses. I would highly recommend Dr. Chun and her entire staff at Walmart Vision Center as they are really focused on providing great patient care and customer service.

Whenever I need a unique gift, this is my go to spot. I can walk in with no idea what to buy and…read morealways leave with something that people actually love. They have a great mix of locally made items, home décor, candles, and little finds you won't see at big box stores. The best part is that the inventory is always changing, so there's always something new to discover. I've ended up buying plenty of things for myself too. If you're tired of giving the same generic gifts, definitely check this place out.

Very cute little shop. They carry so many goodies for the size of the location!!! They have unique…read morelocal gifts, custom gifts, treats and fun little plant holders. This place should definitely be a must stop for birthday or Christmas shopping! I just bought the cutest bulldog ornament that I could not find anywhere in Leavenworth.

I have been going to Wilderness for about 2 years. I've had Jim as my dental hygienist the whole…read moretime and he is fantastic. However, the billing at this practice is either unethical or they just don't know what they're doing. This is now the third time I've gotten a bill I have to call about. The first time was a random bill I was sent covering a year or so worth of services indicating I had a balance, all my EOB said I didn't and I had to call and resolve that over the phone. I have received an "estimate" of a bill before, but if you didn't look close enough, you'd assume it was a bill as it stated you needed to pay and everything within 30 days - I ended up not needing to pay anything and now, I received another bill that doesn't even come close to my EOB and in my insurance portal it says I owe nothing but according to Wilderness I do owe a balance. Sadly I'll be moving on from this practice, as I don't want to continuously have to debate bills and get them resolved.

This is the most horrible dental office in the area. They don't care about you, they only care…read moreabout selling you more services you don't need. I swear my teeth are much worse than before going there. Today, I literally just got up and walked out from my regular teeth cleaning appointment because of all the BS. I will not go back there, and I will not recommend this place to anyone.

Honest, straightforward employees…read more When I mentioned to the audiologist that I came to Seattle for military training and that was what caused my hearing loss, he suggested that I apply for free hearing aids through the VA as my loss was service connected. I didn't know that. I now have a pair of $6,400 Phonak BTE Boleros and a Roger Pen Bluetooth device to connect to my cell phone and TV and hear my customers that I set up, review, and train one-on-one in QuickBooks and Quicken (PC, Mac, or Online for Quick Books).

Great service and always friendly staff. They try to get you a appointment as soon as they can for…read morerepairs to hearing aids and get them back ASAP.