I waited nearly 1.75 hours before being taken to a second waiting room and then waited yet another…read more15 minutes before sitting and waiting in an actual exam room. It appears they overbook patients and make them wait a ridiculous length of time. I will not be coming back because this is simply disrespectful of a patient's time and money. Even if the quality of care is good at the end, the lack of customer service is unacceptable!

I have been so disappointed with my recent cataract eye surgery done at Evergreen eye Center in…read moreFederal Way. My follow ups have both been in Federal Way and Auburn, Washington. The office and care staff is cool, aloof and very non-caring. Any surgery follow up care was challenging to get a response to via the phone lines, unless you make it sound like it's an absolute dire emergency in which case they called back within three hours. Billing has been a nightmare, I took CareCredit loans for my advanced lenses. However, Evergreen eye has yet to apply all my CareCredit loan onto my account. They think I still owe them close to $4000. Meanwhile, I'm paying the loan amount of 7000 my CareCredit account. It's been five months with five phone calls on my end and they still haven't figured it out! I am so disappointed, I've taken relatives to Evergreen eye in the past and only had good experiences. This has been a freaking nightmare. My vision is almost as bad as when I went in for cataract surgery last year. I do not recommend them in any way shape or form. Do yourself a favor, look for another choice in eye surgeons!

Great friendly service! Even though they were extremely…read moreBusy, they had a speedy system and were able To get to everyone and made sure they were thorough. Very detailed oriented

Phone encounter: I was trying to see if my prescription was still valid…read more Pam answered the call, whom also had the worst phone etiquette. I understand you must've answered the question I had a million times, but please do not cut me off while I am talking. I did not appreciate the way i was responded. I am a loyal customer to Costco and a future patient with the optical dept. Pam needs re-training how to answer calls. I also work in the medical field... so if patients may have questions, specially pertaining to how to save a couple of bucks for lenses, help the member out nicely is the least you can do, Pam! Thank you for answering my question though, and yes you did save me a trip, but in the future, have the decency to be corteous enough over the phone. The gal on Saturday who had was professional and me was super helpful and even went above and beyond to write down a rough estimate on how much i needed to pay out of pocket. Now that is the Costco customer service! But having an employee like Pam just ruins the outlook of the optical team.

Had a serious problem with my glasses and Jackie was a pro at fixing them! I did not even buy them…read morethere and she still didn't even charge me anything! I can see clearly again and my glasses feel brand new. I was impressed by how seriously and well this practice was taking COVID too. They had some impressive cleaning policies in place and everyone was following them to a T. Come to this clinic!

This business has horrible customer service. Two orders in a row that have been incorrect. No…read moreapology from the owner and no offer to make right. Do not recommend!! There are so many other choices.

Have arrived twice in past two weeks and today. They are not open. Have they closed? I have come at…read more9 am, and twice at 10 am. the gates are locked , and no one is there.

Automatic 5 Stars for Heather "The Magnificent." At a time where customer service tends to mean…read morewhom ever we can get to cover the desk,it was great to have a knowledgeable representative, that is not only serious about her profession, but represents her company honorably. Thank you for the wonderful service, and although I just set you up to raise the bar, your organization should benefit well because you are a credit to the brand. Rodolfo and Faye

The rudest front desk person I have ever encountered. She was dismissive, patronizing and…read moreunhelpful. She said good luck with that when i prompted a solution to my contact prescriptions dilemma. I love the doctor ,but will never go back.

Very friendly staff. Took my very young son in (5 months) to get looked at when I had a concern…read moreabout his eyes. Many clinics turned us away stating he was too small but they were more than willing to take a look and provide help.

Unfortunately Iv been waiting 3 months for my daughters eyeglasses , she has downsyndrome and has a…read moreIEP in school and she's been having the hardest time seeing and learning in school over the past couple months . I then called after they said 4-8 week wait then they bumped it up to 8-12 week wait , I then asked if I could come get the prescription and the receptionist said she would send me a link to access is online and to use my daughters name to login , that also didn't work . So we are not only missing the eyeglasses but I don't even have the prescription to obtain glasses from somewhere else and it's been 3 months . I'm considering calling my insurance agency and children's hospital considering they are the ones who referred me . This is fraudulent at this point and very unprofessional. I don't recommend going to this company especially for your children .

The main optometrist isn't at this office any more so I will find another place. Having a quality…read moredoctor is crucial in many cases.

Staff was friendly and helpful. Dr. Graber was knowledgeable and clear in explaining the results.read more

My husband recommended me I go here as he really enjoyed his first visit with Dr. Oda. Sadly, my…read moreexperience hasn't been that delightful. My issue is not with the providers here, but with the lady that takes my eye measurements and that updates my prescription on my glasses. I've gotten an updated eye exam and gave them my glasses to get the updated prescription on them. Got my glasses back and my vision was pretty off. I called the office letting them know my vision is off with the new prescription. They said to come by and get a reassessment done free of charge. I come in, but the reassessment had no huge difference from what I was initially given, just a slight difference. So they took my glasses back to get that prescription updated. I pick up my glasses again and still notice my vision being very off. I called and explained. They asked that I come in again for another reassessment free of charge. Same routine happens. I pick up my glasses AGAIN and it's still off. My husband asked me to try and lift up my glasses to see if my vision is more clear...and of course that was the case. I called the clinic back and explained this. They told me to come in for another reassessment. This time, they took another measurement as well as that could be why my vision had been off. I leave my glasses with them and the lady goes "this will be the last time we can adjust your glasses for free." Excuse me? This entire time, it was your mistake for not getting the measurements correct the first time and you're telling me I have to pay in the case I need to get it redone? Why do I need to be responsible and pay when it was the clinic's fault to begin with? FYI, they said the fee would be $300-$350....I would not recommend this place and do not plan on coming back. The entire experience was very frustrating.

I would only recommend going here if you have full medical/vision coverage…read more I paid out of pocket for my son and he got glasses (over $1000 with lenses), exactly one year later they recommended a different type of lens/same prescription, some wipes, and over the counter eye drops ($1300), they told me to come back for a follow up which consisted of him reading one single eye chart with an assistant and talking to the doctor for less than 5 minutes ($100). These were all paid at time of service which supposedly includes a discount. I was told previously that follow ups were free, so the added $100 after being robbed for $1300 just to toss the existing expensive lens he had (unless I wanted to buy another frame $$) was the last straw. I imagine all of the good reviews are coming from people with insurance that aren't seeing the insanely inflated costs of everything they are billing for. Absolutely insane, will not be back

Very professional and friendly staff! They were on time and took time with me.. I highly…read morerecommend them!

Two years ago, fall 2023. I went there and the glasses I received were perfect…read more I went again, fall 2025. Left lens was not working for me. I went in to see if they could re-do my left eye. The optometrist told me the reason the left lens wasn't working for me was the fact that I was pushing my glasses up on my nose using my finger on the bridge of the glasses instead of using both hands to grab on each side of my glasses and pushing them up. What did how I adjusted my glasses on my nose have to do with a blurry lens? No answer. Will NEVER go back!

I have worked with both of the doctors here for my eyes and they are both very professional and…read morefriendly. They truly care for their patients and don't force you to pay more than you can afford which I appreciate. I go to get my annual eye exam due to my diabetes. To schedule an appointment with them is very easy too, I was able to do it online quick and easy. My eye exams do not take longer than the amount shown on their scheduling. Plus they will even take you in a bit earlier if they are able to! The receptionist and the other staff members are very professional and friendly too. The space is organized and clean as well. They seem to have quite the gallery of glasses that you can peruse. Overall a great location that accepts Medicaid, which is very helpful.

Had eyes check over there. Doctor Diana and staffs are so welcome and friendly. We had good…read moreexperiences and I'll recommend to everyone

Establishing care with a new provider can be challenging, so it's important to me to feel both…read morecomfortable and confident in the care I receive. This clinic delivers on both. Dr. Nguyen and her team create an atmosphere that feels welcoming and personal--like visiting a trusted friend--while consistently providing exceptional care. I truly appreciate the local, friendly environment and the level of professionalism they offer. Dr. Nguyen is honest and transparent about costs and takes the time to explain options, which I value greatly. It's clear that the team genuinely cares about their patients, and I leave the clinic feeling reassured and well taken care of every time.