Mapfre is the WORST. They operate unethically, lie, double talk, ignore emails, value cars in a vacuum. The WORST customer service I have ever seen. I was hit and the other driver was at fault. The other driver was insured by Mapfre too. What a clusterf**k. They are so dishonest in their dealings. I was lied to repeatedly. For a month plus I'm told there is no police report so I finally call the officer and he tells me that the accident report was filed 2 days after the accident. I call Mapfre up and they still insist it's still not available. Their tune changed quickly once I told them I had spoken with the officer and he was expecting a call from them. They can't pay out anything because liability hasn't been "established". This is after one of a half dozen people I spoke to told me the other driver had already accepted responsibility in the first week and the police report was available to them (I assume they had it but it's just a tactic to not pay). Then I'm told they can't pay out until they finalize expenses. They were waiting on the medical bills for the guy that hit me to be finalized. What does that have to do with my loss? When it came time to value the car it was another mess. The original appraiser said $14k. Once the body shop spent 30 minutes on it went to $24k. They proceed to offer me about $10k less than what the car is worth. They arbitrarily decide that ALL the comps were in better condition than my car and dinged me against all their values with a flat "charge". They didn't see any of the comps. One of the comps had 2X the mileage yet was in better shape than mine. They wouldn't explain that. They adjust your value downward at $0.282 / mile if you have more miles than the comp yet you only get $0.193 if your mileage is lower than the comp. How is that possible? Shouldn't that be illegal? They "weight" the various ways they do the comps yet they don't do it on a 100%. They had 155% in total weight and then brought it back down pushing even higher % to the lowest methodology. They make NO EFFORT to correctly value the car. My car had many options that don't exists in the KBB or NADA tools so they don't give you ANY value for them. Effectively they found an "equivalent" car that had an MSRP of $55k and said it was the same as mine that had an MSRP of $77k. They are very simple. They have a tool to "value" and they have no ability to use professional judgment and go outside the script and use some common sense. No amount of real world comps will convince them otherwise....."I am robot....cannot think...must not think"....."I do not care what these real listings say....there is no box on my forms to click for these options so you do not have them....." I had to fight tooth and nail to get them to move up $6k then I finally get another weak response saying..."too bad...if you don't like it spend more time, energy, stress and dollars and fight us through arbitration or take us to court". I've been a customer for 18 years. I wasn't even at fault. They were basically saying you should be thankful you are getting anything. I was also stranded on the side of a highway. Taxis were not allowed to pick you up. Uber wouldn't pick me up. Car rental companies would not pick you up so I had a friend come and get me. He drove 7 hours. I paid him out of my pocket for his "mileage" and babysitter. Do you think Mapfre would cough up a $1? Hell no. You "don't have a receipt" was all they could say. More talking from a script vs. being understanding/logical about a situation. They are all complete scumbags. If I'd taken a taxi/Uber/or car rental we would have paid out they said. I tried to explain how I couldn't....and they couldn't care less...I can almost see their snickers and smiles when they found another way to deny payment. They treat you with disdain. Calls go unanswered. Emails go unanswered. I'm certain if I didn't do all the follow-up they never would have made an effort to close the claim. I can't believe they are still allowed in the market. read more

Picked up an insurance check here and lady at front desk was friendly.

I spoke to a representative named Olga about my claim. I was rear ended and the driver is accepting liability, however the insurance wont, wth! From the beginning, she was very rude and dismissive. I asked to speak to someone else who might be able to help and she refused telling me if I wanted more information I would have to call back. When I asked to speak to her supervisor she hung up on me! This insurance company has been an absolute disaster to work with but today's communication takes the cake. read more

I have to agree with the critical reviews here. This company was very unhelpful to us. My wife had 30 years of a clean driving record, had a small fender bender, and the other driver had Commerce assess and they charged over $2000 for minor scratches. This made it a "serious car accident", leading to points on the driving record. We contacted them, sent them pictures, followed all the rules, went to a hearing with a state attorney, who seemed very friendly to the Commerce representative. They wouldn't budge. Essentially, they don't care how you feel and they won't listen to you and they'll get you points on your record to get their money back for inflated and unfair damage assessments in minor accidents. They are huge in Massachusetts. The best thing you can do is to avoid them. I'm paying higher rates to go with someone else so they don't have my business, and I managed to trade off the increased auto rate with lower house rates with Arbella. Shop around and avoid Commerce. read more

Seriously one of the rudest companies I've ever dealt with. A few months back, my neighbor accidentally bumped into my car with his and we called to file a claim. The woman answering the phone sounded very annoyed and made large sighing noises when asking questions. If that wasn't bad, the adjuster was absolutely terrible. It took several days to return my call and was highly irritated because I decided to not use a Subaru dealership that was located next to commerce, but rather another company about 20 min away. As soon as my policy is up in June, I am taking my business elsewhere. read more

I have Commerce Insurance for my home and my autos, and I have had the misfortune of making claims on both policies. They were very good to me, and I couldn't be happier with their service. Someone hit my car from behind, and I didn't have a hassle, or have to pay my deductible. The other driver was considered automatically at fault, and Commerce paid for 100% of my damages. My house was robbed, and they gave me the money to replace everything that taken with brand new items. No depreciation! I have heard that companies will do that with claims, and was expecting it, but Commerce treated me with respect. I'll never leave them! read more

I chose mapfre 3 years ago even after some friends told me not to do it and clearly they were right! Worst customer service. You call with questions and they give you nothing but attitude, especially Janice Rockwood-Berry! The phones are recorded but obviously they don't care about customer service! I called in with questions in regards to my cars claim, since my car was totaled, and when I got a hold of Janice, my claim adjuster, she had an attitude during the conversation especially when I would have her repeat certain details so that I can call back with supporting details as to why I believe my car was worth more. After multiple emails and phones calls I was still left unsure. During one call she gave me one number for my odometer then after I provided her with my research she gave me another number and then when I finally said mail me my check, since I was over it I receive paperwork with another number and the check attached, at this point im extremely confused and annoyed. Just seems like nothing is organized. Since I was confused I called in and I was able to reach someone from her team whose name I wish I could recall . I started to ask questions about how many miles does my odometer really have because paperwork said one thing yet I was told something else. He cut me off with an attitude and once again the phones are recorded I told him excuse me let me finish so he let me finish yet he had an attitude and told me that they didn't update the mileage after seeing the odometer I told him that made no sense because if you can update the date on the paperwork then you can do the same on the mileage. I told him I would not be signing anything until i receive documents with the correct information. He had an attitude telling me it would make the process longer I told him I DONT CARE at this point im annoyed so I told him I dont care if it takes longer its just a check and I want my documents to have the correct information. I WILL NOT BE INSURING MY NEXT CAR WITH MAPFRE. I get its your job so do it properly if you hate your job quit PERIOD! read more

Mapfre insurance is probably one of the worst companies out there. They have done nothing but try and Escape responsibility and not pay out. I am a single father of two young boys. On May 3rd I was hit by one of their insured, he turned in front of me on a green light 100% his fault, police came and everything. It took mapfre 3 weeks to determine liability. The whole time they would not pay for a rental car and I was put out. Even after their insured was deemed liable they continued to drag their feet and talk me in circles. I had just gotten the car 2 months prior and put $4000 down which was all of my savings. Now the car is totaled, but they wont even give me enough to cover the loan based on some third party loop hole. This I had to accept, even if i wasnt happy. I have to pay 300 out of pocket to pay the loan to get my title from the loan holder, so that I can have it salvaged for maybe 700 dollars. On top of this, mapfre still havnt paid the yard where my car has been sitting. The bill on that is now over 1700 dollars. Mapfre said I needed to have it out by June 13th. Which I attempted to do, but cant because they havnt paid the lot people. This in turn is starting to add up out of pocket for me. I have missed work, had to cancel my kids vacation, cant afford to pay for my youngest's school tuition for next year, and have no savings or car...only debt. Again, mapfre is an awful company and I dont understand how they can treat people so badly. They dont even deserve one star. read more

Commerce Insurance is mind-bogglingly terrible. The only contact I had with the company was an email giving me the information on the adjuster for my case. I never got a call from them asking for my side of the story or informing me of any progress with my claim, and thank god I was told by a friend to not speak with the other insurance company about anything because Commerce made no effort to give me any assistance or coaching. When I called them and asked to speak to the adjuster about receiving a letter from the other ins. company stating it was somehow my fault, the guy on the phone casually told me that my adjuster was unable to speak to me and he would just help me out. I had no idea who this person was or if my concerns would ever reach my adjuster, and I still don't know because I have yet to hear from this woman. They have such poor communication, and don't seem to care to fight for your case at all. It's unbelievable. I can't believe that an insurance company could make me so upset I feel sick to my stomach over it. After being so shook up from getting in an accident where I was hit, knowing it was not my fault and in my brand new car I was being so so careful with because I love it so much, to get a letter faulting me nearly brought me to tears because I knew there was no possible way I had been at fault given the circumstances surrounding the accident. So congratulations Commerce, you guys are lazy jerks who make your customers feel like sh_t. Do NOT give them your business, ever. read more

Thank God I don't have Commerce insurance. I had to deal with one of the Commerce agents as one of their customers hit our car. Not only they are not helping at all, they are very demeaning and condescending. As if they are forced to work there and I, as a person needing help, am bothering them. All I needed to know was what my next steps are and he refused to give me any information. After all this I can't even imagine having to deal with those kind of agents as a direct customer. I would not recommend anyone this company. And, seeing all the reviews below, seems like I am not the only one that had a bad experience. read more

This is a horrible company. They failed to reimburse me for over a year after my condo was destroyed from a sprinkler burst. Do not ever go with this company. They don't even bother returning your calls and try to come up with every excuse not to pay. I'm filing a complaint with the state of Massachusetts and better business bureau. read more

I had an accident in a parking lot in Alewife: someone driving a pick-up truck came really fast from my right when I was getting out from my parking space going forward as I had backed in when I parked. I didn't see him coming when I looked to my right, then left, then right again and started moving forward to turn left, but still collided with his rear tire, so fast he was coming. He had no damage, but I had my front right frame and right light damaged. I contacted MAPFRE immediately. The lady responding was courteous and told me what the procedure was. I did everything online, from posting pictures of the damage to get an estimate to printing out the list of repair shops. The estimate came the following day, then I picked a car repair from their list, and everything went smoothly. I don't have any complaint. read more

On the 3rd of February of this month I decided to cancel my policy because I had to junk my car unfortunately it was 21-years old and there was no problem canceling my policy and it went into effect right away. Then the next day I checked my checking account and they decided to take money from me I didn't authorized or gave them permission to do so. I'm very upset and I took further action right away and when or if I decide to get another used car in a few months, I will be shopping around to find great quotes with other insurance companies and I will no longer allow any of them take money out of my account automatically I rather just pay them a check either by mail or online it's so sad that I put my trust into this company and excuse me they F**ked me not anymore, and you people thought I was so stupid not to watch what's been taken out of my account, well guess what "I'M NOT!!! your the stupid ones that's losing me for a customer, Karma is a b**ch for you!!! I still don't recommend this company and please avoid them at all costs, they will take money out of your account without your permission if you decided to cancel your policy with them if you do payments automatically every month. Also, I went to a bank and this lady that works there was giving me a hard time she could issue me a new debit card so that these clowns can't take anymore money from me. I didn't do that because it's a pain to keep getting new debit cards and I went to the same bank down the road from me and the nice teller there helped me out with something hopefully this will put an end to their games, live and learn read more

I actually utilized this company as my insurance carrier for a couple of years. That experience was horrible, they like to not send the bills and then finally you get cancellation notices for your insurance unless you pay what they demand and the associated fees they add. I was happy to get rid of them and move to a much more friendly and cheaper company. A few weeks ago I had a very minor accident, a gentleman backed into me at the gas station and we decided to let it go and guess who his insurance carrier was.... A few days later I got a call from MAPFRE and when I called back I ended up talking to a very nice young lady who was very helpful. I needed to call back to talk to the gentleman who was handling the claim, Elliot Falcon, and he was the complete opposite. This man was rude and insulting, I doubt he has ever taken a class in customer service in his life. He was also ignorant in the law and was personally insulting to me even though I was the one whose vehicle was struck by the guy driving in reverse. I would strongly not recommend this company ***I am only giving one star because I can't post this without giving it a rating*** read more

I had commerce/ MAPFRE last year. I paid up until march of this year. I got a bill saying that I own them a payment on April 16. I received a letter from them today, that my car insurance was canceled last month. I got no cancelation letter, no notice of any type. I was driving around with no insurance and didn't even know it!!!! Wtf MAPFRE?!?! I will never do business with this company again! read more

Cancelled flights? Had to buy new flights / accommodation / transport? Don't count on them to give you ANYTHING back. The same issue happened with 1Cover last year, and they reimbursed everything. I wanted to try Tick insurance but really should've stuck with 1Cover. Now I am out of pocket thousands of dollars. read more

They charged me extra 180 dollars just because I had a name change and my name didnt match the BSEE degree certificate, without notifying me. I sent in the document as soon as I received that notification from the insurance agent. But they were so adamant about charging me extra money even after providing ny name change court papers that I think this company is simply sucker for money and not for the wellbeing of its customers. The poor reviews That I am seeing supports that argument too. Avoid at any cost! read more

This company is 00000000. I don't know how they got an A rating. I can't even get them to talk to me after 6 weeks after their customer hit my car!!!!! read more

"The Check is in the mail" ... I've been dealing with Commerce for three weeks now, i.e. since a driver who is insured by them hit my car with a commercial vehicle. This was an easy third party claim, one where the driver leapt from his truck and yelled, "I'm so sorry, I didn't even see your car!" and it was witnessed by a police officer. At first call, Commerce was polite and kind even, but then...once the police report was filed, they became unreachable. The agent I was assigned never returned calls, didn't inform me about "next step options" (which I requested a number of times after seeing their insurance adjuster). The report from the adjuster told me that the estimate re: damages was not the same as authorization to fix the vehicle. Call to agent. Left message. no reply. Yes, it's a pattern. When the agent answered her phone last week she explained "well, we mailed a check to you yesterday... ." I told her I wanted them to reimburse the auto shop that would repair it, and she said, "well you didn't submit a request form for that. Or a receipt. So we mailed you the check." Meanwhile, between unanswered calls to Commerce Insurance, I'd been trying to figure out what would happen if they declared my car "totaled," which the adjuster had suggested was a possibility. Request form? What request form? Had anyone actually answered the messages I left, I would have my car repaired by now. Meanwhile, I live within easy driving distance of the place of origin for the check, and the check is still "in the mail" seven days later. What's great about this? They asked me to call back to check on it in a few days. I'm just about to move out of state, and here's something I know: when I need to find a new auto insurance company (b/c my company doesn't carry insurance where I'm moving...), I won't be signing up with the Commerce Insurance Co. read more

The sales agent Wade has always been great. However my lienholder sent me a letter saying they'd been notified by MAPFRE that the auto ins. on my 9 month old car had lapsed. I confirmed that automatic payments were up to date, the ins. co. said I was currently insured... no explanation. Why did I hear from the lienholder and not MAPFRE. Currently I am in the middle of making a claim. The sheriff came to my door late one night and told me my car had been stolen and in an accident. Ins. investigator Steve Castellanos waited a week to call then made an appointment for 3.5 wks after the incident. Now he wants to make another appointment to "interview" my fiancé, who isn't even an insured and wasn't driving the car, 39 days after the incident. Steve doesn't want to work weekends...guess what Steve I worked every weekend for 30 years:/ Two other agents told me that sheriff would give them (ins.co.) an accident report. The investigator mentioned info that was in the report,(so he has seen it) then he tells me I must go get a report and give it to him. I wonder how long they intend to stall. A lot of hockey puck. read more

Terrible customer service ! Agents do not do their job or any follow thru on claims ! Take it from me you will be calling them over and over to get assistance and information on your claim or for them to pay for your repair ! read more

Terrible customer service. Been paying car insurance for two years. I had my first accident. No-fault and I reported so I could reach out to other insurance company to file a third party claim. Four weeks go by and I hear nothing regarding the other car insurance company. Turned out my insurance company did not inform me of the other insurance. That is their whole job! They don't care about customer service. Terrible communication. I'm switching car insurance. read more

I recently had to file a claim with MAPFRE following a hit and run accident in which my parked vehicle was struck by an unidentified party. My experience was negative for several reasons: 1) MAPFRE's portfolio of drive-in adjusters are not convenient for large swathes of my area. I had to drive more than 30 minutes to get to an adjuster who was located deep within the bowels of a nearly incomprehensible office park. The adjuster's hours were Mon-Thu noon-4pm and Fri 10a-2p. That's right, the guy was open 20-hours a week. Good luck if you work. 2) I practically had to beg the internal claims adjuster to e-mail me a copy of the appraisal. I asked her for it on a Friday so that I could make an appointment with the body shop. She told me "You don't want to put your car into a body shop on a Friday." I didn't ask her that, I asked her for an electronic copy of the appraisal as I hadn't received one in the mail for three days following my LOTR-esque quest to the adjuster's office. 3) MAPFRE offers a disappearing deductible credit for good drivers. However, you must exceed your deductible for it to take effect. The appraisal for my repairs was $344. I was informed that because the appraisal did not exceed my $500 deductible, I was not eligible to receive the credit. Thus, my out of pocket expenses were $344 and would have been the entire amount of the repair up to the $500 mark at which time they would drop to $250 ($500-$250). So I was penalized because there was not enough damage to my vehicle. 4) MAPFRE's appraiser deemed that a used part was sufficient to fix my three-year old vehicle. IMHO, a three year old vehicle should receive a new OEM part, not something pulled out of a junkyard. read more

Horrible customer service. A month till I first heard from the adjuster handling my claim. Thankfully this isn't my insurance. i already got it handled through my own insurance. read more

This company sucks. I had a leased vehicle insured through this company. I returned the vehicle to the dealership on April 30,2010 and the dealership processed it on Monday May 3,2010. The agent never canceled the policy even though I have the plate return receipt. Commerce has since reported my husband and I to the registry for cancellation for non-payment. Why I asked and they all have no answer, but I can not shop around for insurance. WTF. How can they get away with this? I will sue them for two years of my premium I am filing a complaint with the insurance commissioner. Any additional direction greatly appreciated. read more

Don't use this insurance company! You need to review your policy to ensure that a qualified discount hasn't mysteriously vanished to raise your rate! It seems to happen each year. Seems interesting indeed. read more

Disclaimer: This review applies strictly to the sales/quotation process alone. I have not yet had any claims with Mapfre/Commerce so cannot comment on that aspect. I am an experienced driver with ~6 years of driving experience outside the US but having had limited US driving history, buying auto insurance wasn't very smooth. I obtained quotes from several big names as well as from local insurance agents working with New England area companies. Some entertained my prior records, others didn't. Of those who did, Mapfre offered the best coverage within my budget. However, what truly set them apart was the sales representative (Jose Abraham in the Webster office) who was very diligent, patient and responsive throughout the sales process. He explained all charges and discounts clearly and transparently (why something did or did not apply, for example) and provided me with updated quotes every time I requested an addition/subtraction to the policy. On the actual day of the car delivery at the dealership, he was again very quick in getting things done, and done right. In fact, the sales manager at the dealership was surprised at how efficient my "insurance guy" was. While I understand that everyone puts their best foot forward while trying to close a sale, I think offering great prices while being transparent, responsive and courteous towards your customers would qualify for good customer service. Advice for those visiting the US and buying auto insurance: obtain copies of local driving records from your local licensing authority before traveling and then shop for companies who entertain such records to provide you the necessary credits. read more

I would like to give no stars but I don't have a choice my girl insured a dump truck play the boatload of money to get it on the road about three weeks later haven't received a bill so we go down to the insurance company and they said we were cancelled I said how could that be it hasn't even been a month they said I was four days late I said you going to cancel me four days late my first month I had to give them another $420 to get back on the road only 3 weeks later I have other vehicles insured with Quincy Mutual and I've never had this problem I am going to tell my girlfriend and her son when these policies are over to go to Quincy Mutual they have been off this is my first experience with Matt fire and the very horrible do yourself a favor go to Quincy Mutual my insurance agent told me they do that to newcomers once they build a trust they'll give you more time than 4 days and my girl is never late we just haven't gotten a bill our first one that's what happened and they would not help me read more

My good GOD this insurance company is absolutely terrible!!!! I do not have it, but someone who has Commerce insurance totaled my car. The amount they were willing to give me as a total loss was way lower than what my insurance (State Farm) said was accurate. The customer service was bad as well - every time I called it put me through to voicemail. read more

I had MAPFRE / COMMERCE on 2 vehicles for many years. When Commerce was bought by MAPFRE, an international company, things went downhill. My daughter had an accident with her Honda. The average retail value for her car was $8000. MAPFRE / COMMERCE wanted to total the car with $1400 estimated damage. After many weeks of tense negotiation, with the help of my autobody guy, they agreed to have it repaired at a flat fee, even if more damage was found after repairs were started. My autobody guy was formerly on the state insurance board and without his help I would not have prevailed. At the time of my repair he had 3 other vehicles he was arguing with low ball insurance totals. All 3 vehicles were MAPFRE / COMMERCE insured! I also have MAPFRE / COMMERCE commercial insurance for my small business. I recently put in a claim for an item I damaged while working in a customer's home. The total payout would have been $800. It took them over a month to review and in the end my claim was denied. They told me if I had broken the item indirectly while working on something else it would have been covered. Anything I break while working on is not covered???? I hope that $800 will keep them in business! I will be dropping their commercial insurance also. If you're in Massachusetts try Plymouth Rock Assurance. I've had 2 claims with them for my son and both times their first offer was more than fair. So in closing I want to express that this is only my personal experience and opinion. read more

I've had two unfortunate claims and have been very impressed and satisfied with this company more than I ever have been with any other car insurance company! Keep up the great work Mapfre!!! read more

This place is a joke. Do not go here. Not only do they have the worst hours and terribly uneducated claims reps BUT they are also so bad at their jobs that somehow I have SEVEN accidents on my driving record. I should have TWO in the last 5 years. I went to go get insurance with someone else and they quoted me $1200/month and when i asked why, this is what they told me. How do you mess something like this up so badly?! read more

One Star is far too kind, I wish there were zero stars. This was, hands down, the worst customer service I have ever received from a company. Any company. I've been a customer for years, never had an incident. I got into an accident in my car (I wasn't at fault) and then my troubles began. While the first agent was polite he only called me back for one of every 4 calls I would make. Once the car was determined to be a total loss, I was transferred to the second agent. This guy was extremely rough and was even worse about calling back - so much so that I had to call the previous agent and get him to bug him to call me. The reasons for the calls - I had been given a rental car while for the duration. During the first 10 days I got a call from the rental car company telling me that Mapfre was no longer paying for the car. I got concerned as I was travelling for business and then we were right on top of the Winter Holidays. I called (and called and called) finally getting the agent on the phone. He let me know it was a mix up and that he would email the rental agency and get right back to me. Three days later I still had not heard from him. I had only two questions I wanted answered - 1) were they covering the car and 2) when did I have to return it? I called the three days leading up to the Christmas break (his phone was updated every day to let customers know he was still in the office on each of those days) and I heard nothing. They were shut down over the holidays but the very first call I made the following day was back to him. His message let everyone know that he was out of the office and would not be returning calls for another week. And to press zero and speak with a representative. I was upset that, AGAIN, I hadn't been called back - but I pressed zero and was connected to a terrible person. The agent berated me, told me i should have known how long the rental car was for, did not listen to my story at all and then, when I let them know that I did not think we were communicating properly she told me I was wrong and that there was nothing more she would do for me. If you've read this long, you likely considering whether to buy insurance from these folks. I strongly advise that you do not. Go find another, any other, insurance company to 'help you' with your concerns. If you're Mapfre - this service is wildly unacceptable. read more

Up to now I had no issues paying my premiums and I liked the roadside assistance. Just had my first accident and the experience is HORRIBLE. The person handling my claim is rude, I emailed twice over 2 weeks ago and no return call yet and most importantly I had $500 deductible for last 2 yrs on my BMW and when I called to switch to my Lexus the agent put me at $1,000 deductible and never sent me any email or mail correspondence confirming changes and now they say I have to pay $1,000 deductible instead of my usual $500. Thinking they might be good for roadside assistance but not for actually covering and protecting me in accidents. I sent you an email with my info and up to now STILL NO CALL in regards to my claim. read more

This insurance company is a joke. Not only are their agents rude when someone else hits you and totals your car but they are a complete rip off. Brian the total loss adjuster is the rudest person I have ever talked to. They don't give you what your car is worth or reimburse you for any extras that have been put on your car within the last six months. Anyone that uses this insurance company hopefully never gets in an accident because they are a nightmare to deal with. read more

My son (a BLACK MALE) has been paying $383 for auto insurance - that MAPFRE HAS NOT BEEN REPORTING TO THE REGISTRY! I tried calling MAPFRE this morning upon discovering his policy is missing his License Plate # and they REFUSED TO TAKE THIS INFO. (He is at work and can't make the call himself.) This is UNACCEPTABLE! My son is a Black Male and has already been pulled over by the police because of this error. If he gets pulled over by the wrong Officer and ends up shot I WILL BE COMING AFTER YOU. What ever policy you have that prevents a relative from giving you info that HELPS correct an error - NEEDS TO CHANGE! I am his biological mother - we have the same last name and live at the same address. I am listed as a Driver on his policy and I also have a separate policy with you. YOU should have been able to accept the plate number (or pull his DMV Record and find his plate # yourself and correct YOUR error) and correct this matter ASAP for his SAFETY!!!!!!!!! To not do so is to be part of the problem we have in society when it comes to keeping Black Americans SAFE. I am appalled by your inadequacy and will be looking for a different insurance company for all 5 of my family's vehicles. This is NOT ACCEPTABLE given the current state of emergency Black Men are living under. We do not need to give police one more reason to pull my son over for something that YOU could easily correct right now, TODAY! Stupid policies that get in the way of correcting errors and keeping Black Americans SAFE need to CHANGE!!!!!!!! read more

I canceled my policy with Liberty Mutual and went with MAPFRE (Commerce Insurance) a few years ago. They give a AAA discount and their rates were better. When I had an accident, there was no problem getting a rental and having my vehicle repaired. It happened in February, so there were lots of claims because of the winter we were having in New England, I'm sure. My car needed to stay in the shop longer because we were hit with more snow. My car was repaired and I was on the road with no problems. read more

If you are a bad driver who gets in accidents and you really want to stick it to those you hit, then this is the insurance for you. They will underbid your victims, tell your body shop to search for parts at junkyards, and never return calls. They will even lie saying they have mailed payment checks when they have not. The worst! If you don't give a crap, these are the agents for you. read more

I was working in my home when I heard the crash. A tree shredder crushed my car before plowing into my neighbor's home. I called my insurance (commerce MAPFRE) who said ok we'll go after them and by the way you don't have rental so we'll get that from the insured's insurance. Well, I hope no one ever gets into a situation where this "insurance" company is your car totaller's insurance. They refused a rental, charged me for the TOW-LOT my car was towed to, tried to price the car based on 10k higher than odometer read, lo-balled and fought every chance they go. I know how much they screwed me because when I went looking for the same car to replace my beloved, they cost three times the paltry sum MAPFRE gave me for my car. They refused to factor in the 4 new tires I had bought a week before the crushing. I literally can't think of a person or business I despise more than MAPFRE. They are criminals lacking in common decency. Do not engage with these scoundrels. read more

Avoid at all cost god awful Cherry picked the parts they would repair on my 2007 truck after accident, but they couldnt replace those parts unless I paid for the remaining parts damaged in the accident. Good thing I have full coverage that isn't full read more