THIS PLACE SUCKS!!! Leave several messages for BRENDA and NO One ever calls back! No one is even…read morethere to answer the phone, its all voicemail. I will be cancelling policy and do not recommend using downey insurance. There are too many insurance agents out there that give way better service and prices. If I don't get a call back by Monday July 28, 2025, I will be reporting them to insurance board.

I was involved in a rear end collision (a van hit my back bumper). I called my insurance agent…read moreDowney Insurance to inquire about opening a claim. The problem is nobody answered the phone so it went straight to voicemail. I left a VM to call me back. A day goes by and nobody called me back. I called again and I got sent to voicemail. Nobody ever called me back. I got fed up and drove to Downey Insurance's office location in Marlborough just to ask a simple question. The woman at the front desk gave me the wrong information and said I had to pay a $300 deductible for the damage if I opened a claim through them. I told her it wasn't my fault and I had all the other driver's license and insurance information. It was not a hit and run. She said I would still be responsible for a $300 deductible. I found out later by speaking to my insurance company directly that what she told me was not true. I wouldn't have to pay anything. I would not recommend this agency.

My insurance policy was canceled and I did not know that. I was informed about this through a…read moreletter from RMV telling me that my insurance was canceled. When you take out insurance through an agency, the minimum you expect is effective and qualified communication, but this is not the case with G & N Insurance. When I called to resolve this situation with G&N, they told me that they could do nothing and that I would have to take out insurance with Progressive or Geico. Why does G & N exist even if you can do it all online? Terrible experience!

Worst insurance company, they sold it to a larger company out of Rhode Island and abandon the…read morecustomers they built off of. Had an auto payment set up AND they lapsed in taking payment until I told them. Poor customer service, left a message for Zack Gould (my agent) 6 times - never got a call back. Spoke to 3 of his staff asked them to get him to call me ... nothing. BUT the bum was able to send me an email to ask for money for charity. I've cancelled everything with them - my home, my car and motorcycle. A customer for 10 years and never was I ever treated so poorly.

Pete and his team are fantastic. They always listen to your insurance needs and provide the proper…read morecoverage needed to ensure your insurance peace of mind. Home, Auto, or Business Pete has you covered. Jim Romeo

From the owner: Personal Insurance Products *Home…read more*Auto *Life *Long-Term Care *Health & Disability *Renter *Boat *Recreational Vehicle *Valuable Items (Jewelry, Fine Art, etc.) *Flood *Umbrella Business Insurance Products *Auto *Property *Bonds *Inland Marine *General Liability *Worker's Compensation *Umbrella *And More...

I came in and they wanted me to sign all sorts of waivers including ones that were not true, like…read morethat they had given me a quote on National Flood Insurance and that my property was underinsured and I accepted that this would interfere with claims. I left. They were polite but seemed very inexperienced.

Anyone out there looking for a local insurance company that literally goes above and beyond for you…read morewhen you need them? Please check out Lemire Insurance Agency in Hudson MA. I use them for home, auto and my small business. Their prices are the best and their customer service is outstanding. www.lemireinsurance.com

Maria & team were excellent in responding to our home insurance needs. Responsive, professional and…read morecompetitive prices. Highly recommend! Tony & Jan Weston, MA

My family has used Murphy insurance since before I became a licensed driver. That is why I had no…read moresecond thought when choosing to continue working with Murphy when I needed my own Auto and Renter insurance policy. My boyfriend and I recently moved back from Massachusetts after living out of state for two years. Moving anywhere is stressful but moving back to Massachusetts is on a whole other level with trying to get Auto insurance and registration. Colleen at Murphy's Hudson location helped alleviate our stress and make this process as easy as possible. She was patient and quick to answer our many questions, since we are still learning how all of this works. She never made me feel like I was asking too many questions and wanted this process to go smoothly. I highly recommend Murphy Insurance Agency. Receiving a quote is so easy, everyone is so great to work with and really cares about their customers! Thank you so much to Colleen for your amazing support throughout this experience!

EZchoice Insurance is by far the BEST Customer service-oriented Insurance company there is! My…read moreagent, Christina Trotto, goes above and beyond to be sure we get the best possible coverage and service. Christina even reminds me when I have tasks to complete to remain DMV compliant, etc I have used all the self-serve internet-based insurance, and I have gone back to having an actual human to speak to and help me navigate what we need. I HIGHLY recommend EZchoice, and I even more HIGHLY recommend Christina Trotto to be your agent! You will not be disappointed! I promise!

From the owner: Why EZChoice? We are an independent one-stop insurance shopping service with access to over 30…read morecarriers. We offer a variety of insurance products to ensure you'll be protected from the unique risks you face in life. We will get you the lowest premiums and more importantly the right coverage you need. Our extensive offering includes personal and commercial insurance: General Liability Insurance, Workers Compensation Insurance, Commercial Auto Insurance,Auto Insurance, Home Insurance, Renters Insurance, Landlord Insurance, Motorcycle Insurance, Recreational Insurance.

No one wants to have to call or visit an insurance company. Generally it's hard to understand what…read morethey're talking about, and you're probably not there for a fun reason. I have been insured through A Affordable for about 5 years now. Recently I had a policy cancelled due to nonpayment. I'm not a slacker, I just have a crazy schedule and I missed it. Anyway after dealing with the first part and discovering I needed to sign up with a different insurance company (remember, A Affordable is an AGENCY), I received a call from an employee named Rich M. He actually reached out to me via email, too, so I had the number right in front of me. First thing off the bat was that his hours were great for working people. Not sure if all the agents do this but he was scheduled until 8. So great for me! I called him back on the direct line he had provided and he picked up right away. No phone tree or operators. I had a lot of questions still about why my original policy was canceled. He took the time to look into what had happened, even though I was calling him for a completely different task far down the line. He explained everything to me in a way I could understand before he moved on to signing me up for a new policy. He went ahead, put me on hold and got quotes from the companies A Affordable works with. He came back with the lowest quote, which had nearly doubled from my last policy. Obviously, I was pissed. But, this was not Rich's fault, or A Affordable's fault, or the insurance company's fault. I was the one who had messed up, and now because of the lapse in insurance, my rate was much higher. Rich explained all of that to me. He empathized with me, saying that the same thing had happened to him, and agreed that it sucked. He went through all the processes and explained what to bring to the DMV and what to do afterward. He emailed me electronic forms right then, so I could electronically sign them and send them back immediately. No waiting, no visits to the office. Tomorrow I will go to the DMV and it will be all set. So, even though what happened was shitty, Rich helped me out, didn't make me feel like he was judging me for missing a payment and not realizing for so long, and oddly made me feel better. It was all so convenient. Posting a review is the least I could do for a compassionate guy who made me feel a bit better on a bad day. Thanks Rich!

I had called about reinstating a policy had spoke with Kaitlyn who was quick to say i was eligible…read morefor a paid in full discount and super corgile when she was getting the sale foward. 3 Weeks letter i get a bill and commerece telling me my agent knows full well I was not qualified for a discount and get a bill in the mail. kaitlyn then gets super snippy saying you signed there is nothing we can do for you. But you also said rhere was a paid In full discount unethical and unproffessional and irresponsible. Cant wait for my year to be done so I do not half to Them again.

I have been a customer for over 20 years, since they were Lexx insurance. I recently had a terrible…read moreexperience with the Concord office. It's taken them over a month to move offices. In the meantime I've been trying to get in touch with someone to go over my policies and make some changes. No one will call me back. Not Taylor, not Sean the office manager...I even tried to get an appointment at the Cambridge office and no one called me back. It's pretty obvious they don't want my business. I'm in the process of changing agencies. I don't recommend them at all. So almost immediately after posting this review I got a call. The next day I had an appointment in the office and we went over everything and they ended up saving me a few hundred dollars. Great. Fast forward to this morning . I need a home owner policy for another property. After several attempts at calling I finally got someone. They took my information and said someone would call me back in 20 minutes. It's been several hours now and still waiting. I'm unable to get anyone on the phone despite repeated attempts. It's like they don't want/need my business. I'm sure I'll get a call after I post this. Really sad it has to come to this. Oh and I also stopped by their Concord "office" since it's on my way home. Lights out and locked up tight at 4 pm.

I have been a customer for 20 yrs now and have noticed that the cost is going up consistently every…read moreyear for the same type of coverage & poor customer service. This year the cost for my auto policy is up 30%. I am a safe driver with no tickets and low miles. Further more I have the umbrella that covers house & cars. This happened in the last 2 years too and I had to call the agents constantly to have the cost checked and corrected. It took a long time & lots of follow up to get it reimbursed. This year I accidentally found out after several calls that the last agent left, not that she was very responsive. It is time to look for a different company.

Fitts employs extremely rude insurance agents. Seriously unbelievable. Don't bother calling with…read moreeven a simple question. They will make you feel like you are bothering them, like you shouldn't have called, and will treat you like you are an idiot. Horrible company. Stay away!

If you're looking to get a call back from Linda don't hold your breath. 2 weeks is unexceptableread more