Don't waste your time with this insurance company. They do not respond to emails, they take forever to respond to a claim, and in the end, they don't want to cover. What's the point of being a loyal customer for years? read more

!!WORST INSURANCE EVER!! PLEASE AVOIDE!! So I've had these guys for a couple years now and have had no issues. Until the other week. I recently got a new car and sold the other one. So in doing so I had to drop my insurance on my other vehicle and get insurance on my new one. Well I asked for full coverage and i was told their computers were down and I'd receive a follow up call the next day with a quote. NEVER GOT ONE. Then I received my insurance cards in the mail so I figured they did everything I asked. Then just the other week I woke up to a text message saying I had $350 taken from my account by my insurance. I'm only 26. That money is needed for my other bills and rent. So basically they screwed me. I've had to borrow money and all of this has happened because THIS COMPANY WAS TOO INCOMPETENT TO DO A FOLLOW UP CALL WITH A QUOTE... Instead they think it's a good business practice to tell you they can't give you a quote when you call them and then they just go ahead and take a ridiculous amount of money from you without a VERBAL AGREEMENT. Also it's been a full week and I haven't seen a refund. AND THEY LEGALLY OWE ME ONE SINCE I CHANGED INSURANCE COMPANIES THE SAME DAY AS THIS BS TRANSACTION. I was told so by my new insurance company. So if I don't receive a refund I WILL TAKE LEGAL ACTION. Can't express this enough people. PLEASE AVOID THIS COMPANY AT ALL COSTS. read more

their inspector determined I needed some home repairs and delayed telling me about the requirement that I fix them on their schedule till nearly mid-winter. Finding a reputable Contractor to work on exterior repairs in the winter in the northeast is nearly impossible and cost prohibitive thus I was not able to get any work started till spring and when the repairs took longer than expected they dumped me. To add insult to injury they won't re-instate or rewrite the policy because of the gap in coverage caused by their policy. I have had my auto insurance through them for more than 20 years. No loyalty for long standing customers! I will be taking my business elsewhere. Addendum: They Contacted Me after my review. they did not refute any of my statements. Their statements to me leave me feeling even more so that they have no loyalty to long-standing clients. While they are within their rights to not do business with me. I have the same rights. Don't fall for it, they don't have to do business like this. They choose to. read more

Terrible!!! Worst insurance on the planet... They cant get anything correct... Good luck getting them on the phone EVER!!! They absolutely suck in every way possible. HATE read more

This is a horrible insurance company, I do not know why I went with them lesson learned. My policy covered windshield replacement, that I was being charged for. When they had to replace my windshield, they raised my policy rate by 36 dollars a month. When my insurance was renewed, they misquoted me and after I had paid, they sent me s letter a week later stating that I was misquoted and had to pay the differenceryig or have my insurance cancelled. When it's their fault you pay, also they hire the worst people to do work on your car. My windshield leaks air when you go down the road, they broke the molding and they won't make it right, but when they want their money, that is a different story. Please if you need insurance, do not do business with them. read more

Mapfre is refusing to send funds for car seats that require replacement after an accident with their policy holder who hit me and my child. I have provided receipts, photos and user manual that expressly state that replacement is necessary. This is unethical. Do not use this company. read more

Contacted the customer service that you suggested and no one ever responded. What a joke! I think you thought by making a comment it would show your company cares but clearly that was just for show! read more

Horrible. Wish I didn't switch insurances to them. I was victim of a hit and run and spoke with my adjuster. After I got my estimate I questioned why the damage to the back of my vehicle was not on the estimate. My adjuster then replied I would have to make an ADDITIONAL claim for damage to the back and that he directed me to the another department after first our phone conversation to set that up(which is a big lie because he did not do that- but he played it out like I didn't do something) Not to mention, I had to reach out to my adjuster after going on almost 5 days from when the claim was submitted; finally returned my call 10-15minutes before the end of his shift. Worst experience of my life. Will probably end up looking for another new policy because the three months with them have been horrid read more

Be very careful with MAPFRE. If you have a person that they think lives at your address they can add the person to your policy without your consent and send you a bill with a higher premium if their experience rating warrants it. Sounds illegal but apparently they feel they have the legal right to do so. This happened to me and when i told them that the person does not live there they told me to prove it. I have no control over the person and cannot tell them to go to a courthouse as they requested and testify under oath. It is an easy problem to fix and just pull my cars and house insurance and tell them to go pound sand. I thought for sure that when i attested to the fact the person does not live there and they do nto have to pay any claim for the person that it would be enough. Be very careful and check the bill to see if they add any additional drivers on your policy. read more

Its been over 5 weeks I was hit by a deer on 12-02-2017 My BMW 3 series was deemed a total loss. Myself , my coworker & My Agent have left over 7 messages since last Friday1-5-2018. The total loss settlement sucked to say the least. I have exhausted my rental car limits & still have not received a courtesy phone call or settlement!!! They refuse to compensate me on my brand new tires with only 5K miles on them paid almost $600.00 in April 2017, the reason being that were not purchased within six months. I have been insured with commerce over twenty years! Homeowners & up to three cars in previous years. Goodbye Mapfre For Good!!!! read more

I have been with this company since march I've made my monthly payments on time recently transferred banks and let my broker know over the weekend on September 24, 2016 THE DAY my payment was DUE and said he couldn't do anything until Monday so Monday comes and i don't hear anything back so i followed up with my banker on the 29th and said the bank declined my charges of course that account is closed now today i had to pay $60 EXTRA FOR BANK Closure since they didn't receive their money which i stated above tried applying on its due date. read more

Thank you, but school's first and mapfre dropped the bomb on miscommunication. It has been resolved. However, come Feb 2017 my husband and I are switching car insurance read more

Got rear ended in March. Still waiting for a decision. Not very happy with this company. Claim they will call me then don't. So the company is claiming I have no motor damage without the engine checked out. I tell the rep that's fraud to conclude that. She is sending me a check for minor bumper damage. She laughed at me when I said fraud. In done with this company! read more

I was contacted from MAPFRE about my review. I will say it took talking to a sales rep then talking to a manager then leaving this review. But at the end of the day I received a fair refund. I was very surprised...as aside from an email there was no other mean of communication but came home and found a fair refund in the mail. I will consider the insurance company for my next car. Thank you read more

i recently had a claim with your company and the adjusters name was marian zapata. she was very helpful in processing my claim and letting me know what to expect from the company. i look forward to doing business with your company in the future. enrique martinez read more

This is probably one of the worst insurances. They have horrible customer service and the supervisor are even worse. Talked to Brian, the supervisor, about an issue and he said he fixed our problem then had the same problem the very next day so I called him again he said he would return my call then never did. I called him all week and what did he do, nothing, because everyone would tell me he was not at his desk so never had a chance to talk to him again. Luckily the department of insurances takes these issues very seriously and will not stand for thievery. So please do yourself a favor and go with a better company because this is a legit P.O.S. company read more

Update: Got decent settlement. Not enuff to replace my totaled car, but not the pittance I feared. All Commerce workers very respectful to me. Earlier: Thanks to others for their assessments of Commerce. I am waiting to hear from Commerce about my claim. Car deemed totaled. Skeptical about that. Very. From what I read here, I shouldn't hold my breath. I have sent this company thousands of dollars over the years. I will be outraged if I get a pittance. The company will certainly hear from me, loudly, if they stick it to me. Local agency will lose my whole neighborhood. read more

Just bad, recently my wife was hit by another driver , not much damage at all but had to file the claim. The body shop we chose was good and had our car ready in a week, but Mapfre did not pay the claim on time and due to this we could not get our car and in fact had a rental car for an extra 9 days before Mapfre would pay the claim so we could get our car. To me this is very sloppy business, and an extreme mismanagement of money. And, of course, it's the consumer that has to ultimately pay for this. I cannot recommend such a poorly run company. read more

I had the unfortunate experience to speak with a claims adjustor named Michael Gallante. I called because I had questions about a claim and the adjustor that I had spoken with earlier could not be found. Mr Gallante's tone was immediately abrasive and argumentative. He seemed put out that a policy holder would bother him at work. I thought that insurance companies were there to help you when you need them in exchange for the thousands of dollars that they charge you! Perhaps Mr Gallante should remember that his salary is paid for by the policy holders and that should ensure a modicum of civility on the phone. He is badly in need of training in the field of Customer Service. He reflects poorly on this company and its commitment to its customers. read more

one word to describe: WORST. be more specific, worst company to work with. I know better about the company until both my cars were hit by other drivers, one after another, all at other drivers' fault. I filed a claim for one of the car hit by uninsured driver in the parking lot. The adjuster assigned is simply not responsive. Only got one change to talk over the phone within about 10 days after the accidents. Got a change to find her email, and her email reply, if any, typically happens at the end of the day, or next day. After about 10 days, only one thing was completed: appraisal at the 7th days, as I filed claim against MAPFRE (which is my own insurance company) to use collision first. Will be out of country for a few weeks. So my car will perhaps be sent to a repair shop after a month. Another car was rear-ended on the freeway just one day earlier. The appraisal is less than my deductible. I filed claim again my own MAPFRE, I would bet they do not care, even though it is the other party's fault. Now, I have no update, nor able to get any update from the adjuster at all. The good thing is that I found out directly from the other insurance company they are waiting for my submit for claim. read more

THE WORST COMPANY EVER!!!!!!!!!!! when it comes to handling claims and the agents are absolutely horrible, rude and lack customer service. I have full coverage plus gap insurance and it has been a nightmare dealing with this company.I wished I went through a different insurance agency. Each time I call back for an update they ask the same questions over and over again and neither of them can seem to give me answers and instead of worrying about my current vehicle they have been pushing me to add people to my policy who are not household members and frequent drivers of my vehicle. None of the employees are on the same page. The women who is suppose to be handling my claim is never available so I am constantly having to deal with new people each time I call for an update. The most unprofessional company I have ever dealt with. read more

If I could give negative stars I would. This is the worst company I have ever had to deal with. My car was parked in a parking space and was smashed up by another driver. My car was parked! This happened on July 27. I was without a car for over a month and half. The appraiser went back and forth with my auto body shop and low balled the amount 2 to 3 times. He originally said 4 grand worth of damage then it ended up being 10 grand worth of damage! All this time is going by with me stuck in a rental car because I have to get to work and live my life. I finally get the car back the other day in late September and the insurance company is telling me they won't give me an extension on my rental! They want to make me pay for the 9 days over my policy. Are you kidding me?! Go after the other insurance company of the driver who was at fault. Why go after me the victim in this whole situation...I pay my bill on time in full every month...but when it comes time for the insurance company to help you out they end up screwing you! Not my fault it took so long to fix the car...that tells me there was more damage than the appraiser originally thought and therefore an extension would be valid. Do not ever do business with this company you have been warned. Imagine if I were at fault...they probably would've made me pay for the entire thing! And my car was just parked in a parking spot. Again...if you have this company get out and find a different one...if you are thinking of using them do not! Commerce has the worst customer service as well...my claims adjuster did not know anything and kept going back and forth with the shop and myself every time I called. Worst company ever. read more

BE CAREFUL The worst company I had to deal with , 40 days after a total lost and they still taking their time and don't pay , they are ignoring calls and emails, don't buy your insurance here ! It's not a sage place ,you need to pay on time your policy but when they need to pay they will find any excuse in the world why not to pay read more

If you are going to Mexico and you choose Vidanta Resorts or VIDA VACATIONS for your destination, DO NOT GET THEIR INSURANCE WITH MAPFRE. They offer this insurance when you make a reservation. I purchased this insurance and and when I got to Mexico, I had a medical issue and the doctor who treated me said he accepted cash only and now I know why. This all happened on Dec 05,2017. When I returned in a week, I filed a claim with Mapfre and they have been giving me the run around every since. I supplied them with all of the information they required and now they are ignoring my emails.So beware. Don't get this insurance. read more

Planning on hiring a public adjuster to deal with Commerce. After the winter storms my house had serious ice dam issues and my roof is cracked. trying to deal with the adjusters and they refuse to help. We have 2 contractors quotes at 70K and commerce is giving us $16K. Do not use them -- I have 2 small children and worry about their health and mold growing in our walls. Find another insurance company that will help you when you need it and not send people to find reasons stop deny your claim or ignore you. read more

Awesome company.... They go above and beyond for clients and really seem to know the importance of customer service. My family owns an insurance brokerage firm in MA and has been involved in insurance for over 40 years and has written many different companies throughout the years. With that being said, out of all of the insurance companies in MA I would have to say that Commerce is the best. People do not realize that Commerce has to be doing something right when they write over 35% of the market in MA and call MA their home-state! What is funny is that people do not understand insurance at all and so many times they blame things on Commerce Insurance as a company when it is really the fault and/or responsibility of their AGENT who writes the policy for them through Commerce. See Commerce is in MASSACHUSETTS and MA is one of the most agent friendly states, plus Commerce relies heavily upon their agency system as they are NOT a direct writer. If you have issues then your AGENT should address them - Especially things like address changes and such that I have seen here on this YELP page. Please note that if you change your address with the RMV it doesn't mean that it will automatically change with Commerce... Also, if it takes 2 weeks for the insurance company to send you a check for your claim (which is very reasonable to say the least) it is because you do not take your vehicle to get inspected by a MA licensed appraiser right away and you do not complete the appropriate MV Operators Crash Report and necessary info that the company needs to do their investigation - Companies do not just throw money out the door! Needless to say, if you have an issue with a claim you call your insurance agent and employ them to fight for you & stand up for you and use their lasting relationship with Commerce to help you... So many people are just absolutely stupid and brain dead when it comes to insurance - with all honestly it isn't the easiest concept to grasp for all - and really need to make sure that they deal with a good refutable insurance agent who explains things well and is there for them when they need help. read more

After reading a number of the very poor reviews that Mapfree American Commerce has received, I can only agree. They are the worst. It's been an 8 month battle, I feel my claims representative has never been helpful. It seems her goal is to presents hoop after hoop for me to jump through. I have never spoken to her that I haven't felt demeaned by her sarcastic and uncaring attitude. Mapfree dips into my bank account promptly on the first of the month for their premium, but when it's their turn to come through the battle is on. I wish there was less than a one star rating that I could give them. read more

Terrible. Easy to buy, hopeless when making a claim. Making a claim - AWFUL experience. I have used Multitrip.com and like many of the reviews here I agree...purchasing a policy is very straight forward. However, as I am now learning, making a claim against said policy is an utter nightmare and I will NEVER be using these guys again. Totally different experience with Multitrip.com (and underwiter Mapfre Assistance) ...I have STILL not had payment made despite numerous emails, telephone calls and leters. I made the claim originally back in January 2017. My advice to one and all...while it's easy to get cover and generally cheap, if you want cover that actually pays out then stay well clear of these cowboys. Mapfre Assistance (all travel claims) very bad reputation -89% bad reviews. Facebook: "Multitrip.com reviews" read more

Garbage, Terrible customer service, R. Alvarado is the worst. No reply's to email or voice messages. Three weeks after my car got hit by some moron with this insurance company and still nothing, Every time i call i get transfer to her voice mail and she never calls back. With out a car. Haven gotten a rental because i was told they may not cover it(thank to uber i get around). Two days after i got hit i got a parking ticket due to being ta street sweeper day.. I called and i was told they wont be able to cover it. I was unable to move my car since it got hit by your customer and i was unable to move my car., The vehicle has already been declare as a total lost two weeks ago and here we are. Dont bother getting this company to cover you. read more

Awful from start to finish, delayed response time, horrible waiting days, overall I just wish I could give them less than 1 star, changing insurance Asap read more

I had house damage during a declared state of emergency (blizzard). Despite it being declared a national emergency situation, and federally funded, MAPFRE pocketed federal funds (as best as I can tell) and would not pay back the full cost. Worse, to prevent ice / water damage again, I put in a commercial grade rubber membrane roof. MAPFRE said they would not pay for it. Then in the end when they were asked to pony up money to reimburse for the kitchen and other rooms that had to be redone, they would not pay unless I had a commercial roof put in. Still, they would not pay for the rubber membrane roof. Nor repairs to the soffits. After it all, they threatened to discontinue our insurance. In 20 years of home ownership, I have NEVER dealt with such a deplorable company. AVOID MAPFRE AT ALL COST, OR IT WILL COST YOU read more

Disrespectful under the veil of just being professional. I called and reported a claim after the passing of my father, on his vehicle. MAPFRE did not document the claim, although claimed they did. They were advised not to get in touch with my mother - as she was grieving, obviously. MAPFRE not only tried to get in touch with my deceased father, but had the gall to tell my mother in a chat with them to have a wonderful day. When mom reminded them of the conversation and that she had just lost her husband of 49 years, the woman stated that she could still have a wonderful day. They called and asked for my father and called him a she, as if you can't see the names on the account that you are calling about. My parents names were not one's that could be confused as unisex names, in other words they were not named "Pat". There should have been no confusion - and since I called about it, there was no reason to deal with anyone but me. Once I escalated this to management - they were pleasant but not kind and not thoughtful, like the rest of the organization. The AVP who I ended up being routed to after calling the CEO's office - as no one would escalate - was shrewd, pleasant but was not going to budge on what I needed or wanted. She didn't understand that 15 hours of my time was unacceptable on this issue, and she was adding to it. Do not use. read more

This is an absolute terrible insurance company.. heres a story for you all. October of 2019 i left my car parked and came back and the front was smashed. i call the police and get a police report. I wait till the reports available to me and i send it in as well as a call to my lovely insurance company. So the agent was givong my a hard time trying to say i was lying or making up a story. So she told me with a hit and run you obviously go through an investigation. Secondly,I had two appraisers come to my house, one who inspected my whole car. Judging the whole cars damages from back bumper to passenger doors and not the specific damages from the accident in question(my front bumper and enging!). So then i had a second appraiser come to my house, a crash expert and he asked me alot of questions about the vehicle and accident. Then i sent him my pictures from the scene of the accicdent and he sent it over to my agent who is covering my case. From novemver 28, when he sent it in. I called her days later December 6th wondering wheres my finished case. She says she doesnt have it. So we call the crash expert again and asked for another copy of the report. And now today is december 18th. I just called her and now shes saying she recieved an email from him, not telling me from what date. But now shes saying it wont sync. Tomorrow hppefully i can get some answers and leave this crap insurance. THEY OVER PRICE ANYWAY! read more

My sister had a horrible flood in her house and has been treated so bad by this insurance company. Her family has been displaced for 8 months with no resolution in site. Beware!! read more

Absolutely horrible insurance! Service to claims are ridiculously slow! I am so thankful for my reputable insurance that I carry and would never recommend this company to anyone. My daughter was involved in an accident where Mapfre's insured driver hit the car behind her forcing that car into her and her car into the one in front of her, Total loss on her car! It was a week before they even went out to appraise the vehicle. They took advantage of her youth by offering about $1000 less than what her car should of been valued at. Sent her the release form over night, which she against my advice signed and sent back. Another week has passed and they now will not send her the settlement on the vehicle even though the release form has been signed and sent to them promptly. I wish I could score it negative 5 star because it is that horrible of a company to deal with! My advice stay with real insurance companies like State Farm, Progressive, Gieco, STAY AWAY absolutely horrible company! read more

This is BY FAR the worst auto insurance I've had in my 12 years of driving. I went with Commerce because the VW dealership where I leased my car set up registration and insurance on my vehicle. My rates have been raised significantly every year (20% year one, 25% year two). I had a glass claim for when my window was broken during a break-in back last year and then an accident this past August. Hey, wait....Did I just say August? Like four months ago? Yes...yes, I did. So you must be thinking..."all is well and the car is fixed!". Um, no. I have been without a car for FOUR MONTHS. Commerce has cut a check, sent it to an address I haven't lived at for a year (but sends my bills to the correct address conveniently), says they cut me a new check but didn't until I called to harass, etc. I'm also being cut a check for maybe 10% of the damage to my car. Seriously, this is a freaking NIGHTMARE. I've easily spent hours on the phone (and their hours are 9 to 4 Monday through Friday which couldn't be more inconvenient) trying to get this done. I'm ready to pay a good $5k in cash to get my car back at this point. And that's sad when I'm dishing out tons of cash for the policy every year. STAY AWAY. read more

So unhelpful as a company and poor customer service. A woman hit my car from their company and my insurance has been going after them for 2 months already. The woman I was told to contact at their company, Michelle, took weeks and 5 voicemails to call me back, and had the most rude tone and phone manners I have encountered at a company. She couldnt stop talking over me, raising her voice, belittling me, and was so unbelievable that I ended up hanging up on her and filing a complaint with Commerce. STAY AWAY read more

One of the worst insurance companies I have ever dealt with. They will take your money but when it's time to file a claim it's like pulling teeth. They also try to get away with low balling their repair estimates by replacing items with low cost crap that doesn't have the same options like my mirror with memory and heat, they tried to replace it with a regular mirror. After three accidents (none my fault) I have had enough of this company and yes I have since moved my business elsewhere. Truly one of the worst companies I've ever dealt with- you been warned! read more

What a nightmare to deal with! Their customer hits my parked vehicle coming out of a driveway. Obviously at fault! The insurance agent on the phone with me was completely rude unprofessional & hung up on me. And does not deserve his JOB! In fact he deserves to be FIRED! I called another agent left a couple of messages she never answered the phone. Or returned my calls! Giving me the run around! What do we pay car insurance for!?!? So that we can do their job! Because their too lazy rude & completely unprofessional to do their own damn job! And contact their customers who were at fault! And failed to report an accident! One of the absolute worse car insurances I've ever had to deal with! read more

I was hit by someone carrying commerce insurance, not only did commerce make no effort to assist me with my claim in any way, I had to do all the leg work and in the end, they denied my claim and refused to fix my car because the guy who hit me was in his "grace period" of switching plates to a new car and "never reported the car to them". It didn't matter that I had two police reports stating that this guy had a bill of sale and was legally under his grace period. Terrible service, I have friends who are even considering dropping this company because of this. read more