My experience with Berlin Insurance was more than exceptional, and it is due , in full, to Erin Collins, one of the newer employees at the company. I was in the process of refinancing my home and it was becoming more and more complicated. Erin guided me through the process and was able to get me the flood insurance coverage that I needed for the closing of the loan. She was incredibly responsive and informative with every aspect of the process . Post refinance, I decided to contact here again. I had been with separate insurance company for about 12 years and the policy for my homeowners insurance going up. I ended up switching to Berlin Insurance for not only my home insurance but my car insurance as well. Erin Collins researched meticulously all of the Insurance companies and add ons that fit my budget and my lifestyle. She answered all of my questions, and even if there was one that required more research, she went above and beyond to provide answers. I couldn't be happier with the customer service she provided. I hope the company recognizes what an incredible employee they have! If I could give a 6 star review , I would, because 5 does not give the enough credit to the customer service and quality of the experience I had with Erin and Berlin Insurance. Sincerely, A very happy customer! read more