Came across these folks because my mother does business with them, and was setting herself, my sister and myself up with new Car Insurance. I was initially a little wary of using an agent instead of going through an insurance company directly, but they have definitely changed my mind! In addition to the air of professionalism they bring about to every interaction I've had with them, they have top-notch, old-school customer service.
When I switched, I was unemployed and had an issue where a payment I didn't believe I needed to make was taken out and overdrafted my account. I spoke to Kip and, within the day, had the payment and the overdraft fee in my bank account. They then politely informed me that the payment was actually supposed to go down, and were extremely patient with me returning just the payment. Whenever I switch insurance, I will first speak with Winchester! read more
