This review encompasses AAA LIFE INSURANCE as well as AAA Auto I've used AAA For over 30 years and cannot recommend them at all. It's not cheap and service sucks. I purchased AAA premier for my daughter thinking that she'd be protected from getting stuck. Her car would not start last year and when the service truck arrived she needed a tow and was REFUSED. My daughter had Premiere which covers a single tow up to 200 miles and 4 additional tows up to 100 miles She called AAA customer service and explained to them she had a Premier membership and absolutely had towing but even customer service screwed up and said no towing She lost her job that day as she could not get to work thanks to AAA BOTCHING up and refusing towing even though she had coverage I called a AAA manager next day and blasted them out - then was told a "computer issue" caused the problem. Damage was already done and AAA dropped the ball and offered zero compensation to my daughter Life Insurance just as bad. Bought a policy with a good quote and after 2 months they still hadn't activated my policy even though I paid for it. I called this past Monday and CANCELED it because once again they botched it Was told refund will hit my checking account count no longer than 2 days. Today is 5 days and still no refund. Called once again and of course they don't know where my refund is Stay away from AAA. read more

Triple AAA just sucks now U can not get in touch with any part of aaa they send a link that dose not work i been with triple aaa for 20 plus years it's time to move on there like Deangelos sub shop they just went down hill now for a couple years now they just suck now sad part is they just don't no it yet read more

Cyd helped me when i had a bunch of questions about my auto renewal and someone in the family is getting a learners permit. she was super knowledgeable and friendly. Was a very pleasant experience. read more

The staff member Michael was very rude to me and my mother. I found his tone and behavior was unacceptable dry and lacked and care. He didnt sound like he wanted to help felt like we being a pest to guy for who's job it to help and understand what it means to buy tickets to a park and price of stuff was like I don't know and you don't seem to understand what you want at all. Yelled my mom for accidently getting to close to computer and she said sorry. But I was on other side and didnt tell me to back up and felt like he targeted her and didn't know you could split the bill and his coworkers had to correct him so many times and have to think if he being corrected so many times he would be able keep up. He was like oh um should have knew what to expect we came here for help and not berated by some office staff felt so unhelpful. BUT he happily took our money and swear I didn't see him smile once like insane person. I rather go to a different aaa location. read more

2/4/2016 Never again. 4 of us met there yesterday (from all different locations) to specifically book our trip to Las Vegas in April. One of us got a quote for us a few days ago and got paperwork to save our trip. We had the paperwork with us. Room numbers, flights, everything. We came with credit cards in hand, ready to book! Well, the service here was the worst I've ever encountered. Our AAA rep was an older lady with glasses, back left of the office. She was on the phone trying to fix a complaint of some lady who needed to re-book a cruise because she was pregnant and had a dr. note. Isn't that personal information? And hello, we're here to drop $800 a piece, so you'd think she'd give us the time of day!!! Between cruise lady, she tried to book our trip. But since she had to go into the other clients, ours needed to be refreshed...MULTIPLE times. And every time, the rates magically went up $100 per person or so. We tried for an hour sitting there with this woman. Had she been nice, we would've stayed! Needless to say, I don't trust booking a trip with them. My personal info will be right on a screen for random people to see, even. I hope cruise lady doesn't get this woman on the phone again when someone steals her identity by someone pretending to book a flight. We will be using a real travel agent who has time to help us. Even if it costs more!!! read more

I'm extremely disappointed in the person on shift completing RMV appointments for Real ID's. I made an appointment two wk's in advanced. Read the material, researched all the correct documents I needed , and arrived 8 mins before my scheduled time. ( 4:20pm) I was pre- preregistered and cleared to have all the correct documents. I sat to the side for 45 mins past my scheduled appointment with no one lined up after me. While being annoyed at the wait , I noticed at least 1 guy walking in going right to the window to finish his real ID process. When I checked out I asked why others got serviced after my appointment time without waiting in line. The answer was a guy that an hour before came in without a needed document left the building and was in the system before you. I'm was clear that sitting for 45 mins with no communication on to why it takes this long with no one around was bad customer service. I also stated that why people that don't follow the rules of showing up prepared get to cut line in front of a scheduled appointment. She said that letting people come back and hop in front of scheduled appointments is that store's policy. I'm calling Bull S! The printed paperwork making the appointment clearly states not showing up with correct documents results in a reschedule of appointment. Not swing back in whenever in front on people that can follow directions. If this waiting time was 15/20 mins then fine, do biggie. The fact that It was 45 min wait in an un busy store was awful. Btw lady I have the rules in ink! read more

The young lady who assisted me at the counter was very friendly. I had to purchase tickets to Disney and she was very helpful. It was a quick visit, I received everything I needed and enjoyed the experience. read more

Inefficient and unqualified... There is plenty of staff but no real "service" s they are busy doing whatever. I was the only one in the place and I had to wait for assistance from two different people to get registry information and tour books. I had to be in the "cue." If I am the only one there then why is that? i also think that in April the new tour books should be available from all locations. i was told that they will be delivered at "some time" from the Worcester branch via truck. I pay for 4 AAA Plus memberships and expect better. read more

Time moves slowly, very slowly when you go in for DMV services. Other than the greeter telling me where to stand, no one acknowledged me in the 15 minutes I waited for help before leaving. read more

I must say the young lady that took care of me was ready as soon as I walked in the door. She guided me through the membership process and also made sure I was aware of other items that I could purchase gave me guidebooks and was very pleasant and upbeat. She let me know that I could do some DMV license renewals and other tasks right there! read more

Used their RMV service to renew my license. HUGE MISTAKE! AAA only has ONE person handling RMV transactions (yet there were at least 6 other staff members there - most of them just sitting around). Waited 2 hours in line for my turn. I had all my documents ready and the woman processed my license renewal in about 15 minutes. Received my license in the mail 2 weeks later and saw that she misspelled my name!! I had 5 documents with me that showed my name spelled correctly - how hard is it to type a name into your computer?! I called them immediately and was told I'd have to come BACK to their office and WAIT IN LINE AGAIN so they could process a replacement ID which would cost $25.00! She didn't even apologize for the mistake. Why should I take more time off work and pay AGAIN for your screw-up? Save yourself the aggravation and just go to the registry! read more

I pulled into a handi cap parking spot , there was an AAA white truck blocking 1 full and spot an 2nd one about 1/3 of a 2nd spot one , I could not get my vehicle all the way in . I ask the repair man , if that was his truck . He said yes , at which point I told him he is blocking both handicap spaces , his reply was : call the cops; all he did for person needing help , was jump start her car , with a battery pack. which is very easily carried and he did not need to park where he did , especially when there were many empty spots , 1 spot 1 car away. This happened at Park an Shop at about 2:30 today in Auburn. I am a disable veteran with back an leg problems. Nothing give him the right to block those handicap spots .Not to mention his bad attitude read more

I am new to AAA but was planning a cross country trip with my son and wanted to have extra protection and be able to get a triptick. I was very pleased with the agent at the Auburn office who helped me, very friendly. In the days of everything being on a screen, it was nice to get real maps and be able to teach my son how to navigate. read more

This is not meant to be an indictment of this agency but of AAA in general. I had no direct dealings with this office but could not find a page for AAA on its own. Today I attempted to help one of my customers obtain a binder so that they could get a new car. They called AAA to inform them of the changes and I faxed paperwork so that AAA could have the VIN for the binder. Told we would have it right away. Over an hour later I'm on the phone trying to get someone to help provide a simple proof if insurance wasting more than 20 minutes of my time. I was bounced around between 3 offices and 5 people only to be stonewalled and told by the AAA agent "that we will get to it when we get to it, we have policies and procedures that we must follow." After a second round of phone roulette and sending additional paperwork and not so patiently waiting two more hours my customer has not been able to pick up his new car. The binder has not appeared from AAA. Finally during my third attempt on the phone to find a human being with some initiative and the ability to get something done I have stumbled upon some help. AAA you must find a better way to help take care of your customers or they will soon belong to your competitor. I know my customer is disappointed and I can assure you I will never insure through AAA. read more

Cyd, from the Auburn, Ma office helped me when I needed last minute directions OUT OF BALTIMORE MD, when my phone and GPS failed. She sent the requested map to my phone (the hotel printed it) and I was out of town with in 20 to 30 minutes. Then because of a quick and unsuccessful move to Florida, got my registration, title (hard copy) and the other paperwork that I needed, all in order with the changed/corrected information. I had only used AAA once time before for a flat tire. The swiftness with which all was done made me more at ease with the confusion of moving back home to Worcester, Ma.THANK YOU CYD. read more

Do not go here for RMV services, went today with an RMV1 completed by my insurance company to transfer a registration, I am a AAA member, the girl rudely said it was missing information and because it was printed out I could not write on it etc. then rudely tells me "if you used our insurance it would've been done right" I left called my insurance company who informed me the form was filled out correctly, there are a couple areas that the software does not let them fill out that the girl was saying must be filled out by the insurance company,so I called to speak to the manager and the phone routed to the Worcester office so I spoke to a manager there at the Worcester AAA office and the manager there said there is no reason they cannot process that RMV1 form, so I drove back to the auburn office asked for the manager there, he right away started to tell me i had the wrong forms and they do not do them there you need to go to the registry, when I questioned him he said he could call someone, by then I was hours deep into trying to do a simple transfer of a registration which should be basic and easy to do. I left and had to drive to Southbridge Registry where lo and behold my paperwork was just fine and they processed it as is!!! This office clearly does not know what they are doing when it comes to registry services. There was nothing wrong with my paperwork according to my insurance company that does hundreds of them and the actual registry confirmed my RMV1 was fine. They were rude and simply didnt want to be bothered, maybe renewing a license goes faster and easier for them, or maybe they are not trained correctly. If thats the case they should not advertise that they can do registrations!!!! read more