So I got into my first car accident ever today and I have to say that Mainstream did such a great job in guiding me through what I needed to do/know about the process and steps to take after. As soon as I got in my accident, I called mainstream immediately for just instructions on what to do, I forget who I spoke to but she was super super helpful in letting me know to take pictures, write down the police report number, swap insurance information, etc. Coincidentally, my accident was right down the street from Mainstream so I drove there right after my accident. I spoke to Tom who was soooo great. First off, immediately he asked if I was ok which really shows that they care. After, we spoke about the accident he guided and help me through getting the phone numbers for the insurance company of the person I hit and let me know what to expect throughout the process of filing a claim. Overall, he was very specific and visual with what he was talking about (he even used toy cars to demonstrate my accident and talk about one he had gotten into previously which showed a lot of empathy and understanding) and helpful. He made me feel a lot better bc I was stressed considering it was my first accident and I'm still technically a "new driver". But it gets better, we started to talk about my insurance policy that was renewed in September and he was able to help me save money while I was there. We legit went over the policy and the end result was saving over $1,000. My entire experience today with Mainstream was 1000000%, not only did they help me and calm me down but even helped lower my insurance. Everyone in there speaks to you as if they are your family or friend, they genuinely care for you and I really do believe they do. If I were to have to recommend this place to a friend, I would be more than glad to do so, if you're new to insurance or car accidents or even just have any questions about it as a new driver, this is the place to go to help you understand exactly what you're getting into and guide you through the insurance world. read more