I hired this company for termite inspection and service, which was done in June 2015 in Stockton…read morefor my parents. Ray Carrier, the owner, rushed through inspection didn't inspect the attic, refused to look in the cabinets in the bathroom although they were unobstructed stating he knows what to check for, also the walls due to wallpaper like most of the kitchen, skipped the living room due to paneling, under the bathroom sinks or inside bedroom closets although they were cleared yet he said peaking his head up in the attic there was dry rot, but never entered it. Looked at part of the kitchen, we offered to move any stuff obstructing view but he didn't want to return for that inspection.
We agreed to do a perimeter treatment, and after we signed the paperwork for treatment then he said he could look at a few more areas that were obstructed which my parents moved away from the wall, but still only looked a few places not all. I was disappointed since they moved everything so his view wasn't obstructed. The original estimate was $4,270 which was outrageously high reduced to $1700, also $125 for inspection, and considering he didn't do everything he stated he would because he felt it was not necessary then it was reduced.
My parents would have paid anything to get rid of the termites so they would have paid the higher price since we were not as knowledgeable then, but I didn't like that he skipped the bathroom wall cabinet and several other areas or claimed they were inspected on the report, but they weren't. He also blamed my parents that they didn't want him to inspect those areas I saw were not inspected on the copy he sent, but that's not true they didn't because he stated it wasn't necessary, and didn't send us an updated copy. He only spot treated a few bedrooms and didn't do everything he told us he would, he arrived late for treatment with another technician, rushed that because he was late and came during the hottest time of day, but my parents at this point just wanted it finished.
He was unprofessional when I or my parents asked questions, he made it seem like he's the expert, we didn't have an option, this is because this is the best way to treat them or I was bothering him by asking anything because he's busy.
We called them back during covid for the bathroom wall cabinet, which didn't have wall paper when he did the initial inspection, which he refused to check at that time. We saw active termites on the floor in there and he stated he would not return for such a small job, which surprised me that he was more about the money than the customer. He seemed nice at the end of the job when he got paid, and said if anything happens we can call them, and gave us his card, based on that I thought we could contact them. We ended up taking care of the problem ourselves, including spraying the perimeter of the house and garage.
We did a perimeter service with this company using IMAX Pro, premise foam and bate traps; had all our windows, gutters, stucco, and concrete redone per his recommendation that work was done by Lowes after termite treatment was complete. We checked the areas of wall he refused to check when they removed and replaced our windows. My father also checked the attic himself afterwards.
I provided photos so you know we are a legitimate customer. So when we thought we may have termites again this year, since he refused our business before I cannot recommend this company...we went with another company I'm so glad we did and I suggest you do the same.
