Arrived late after fighting snow on the roads. Check in was closed so we called the number on the…read moredoor and Johnny from Security showed up. We explained we were late and he took us to our unit and let us in. He mention to go up in the morning and check in and pick up our keys. We started to unpack our car and Johnny offered to help us get our gear up the stairs to our 2nd floor unit. He must have made 8 trips up and dow the stairs. We have been timeshare owners at Wapato Point since 1991 and the service provided by Johnny was totally unexpected and very appreciated. What a magnificent way to start our vacation. Thank you Johnny.

I'll start with the good- we love our unit and the location…read more The bad: the front desk manager is confrontational, rude, ignorant and uneducated. Therefore her staff does not care about a thing. They have no clue. None. They make everything very very difficult. We have been coming here for about 40 years, we are owners and the front desk staff alone makes us not want to come here. Horrible customer service and bad bad communication. No idea how they got the job. When we began coming here years ago- the staff was super friendly and helpful. This staff - trash.

So we had taken out boat to Mill Bay Marina and was told that we had to replace the motor. Brought…read morethe boat home and compression tested it. IT just needed a plate on the engine. Posted this back in July. We have yet to receive the promised refund. Even though Debbie swore she put it through. We went back up there in early August and was rudly told she didn't even need to refund him. We are so disappointed in the lack of competence in the diagnosing and the customer service at Mill Bay.

Mill Bay Marine is excellent. Our family went to Manson for vacation and when we dropped our boat…read morein the lake it wouldn't start. I called Mill Bay Marine Monday morning and they said if I could be there at 2PM Aaron would take a quick look at our boat to see what the issue was. Aaron (shop manager) was awesome. Supper nice and helpful. Boat could not be completely repaired in time for our vacation due to lack of part availability. However, Aaron was able to provide a temporary solution that was safe and reliable that same day. His goal was to get us a working boat for our vacation. And he did that. In fact, Aaron and Frazier stayed about 90 mins (maybe more) after closing time to get us operational. They were slammed with work but were still so nice, genuine, and honest... and staying late to help ensure we had our boat during our vacation was over the top. Thank you Aaron and Frazier!! Office manager was also friendly and helpful. Recommend them to everyone.

Rental was beat up, but thats understandable for rentals. Then came time to return the return. I…read morerented a jetski for 4 hours. They don't sell gas so I had to fill across the lake. Between filling up at the gas station and getting back to the rental dock the gas gage had gone from full to 3/4. The kid checking me in called up to his manager who told him they said they could charge me (extra inflated marina prices for 1/4 of the tank) or I could fill it myself back at the gas dock. So I went back, spending almost 45 minutes to "fill" for less than two gallons of gas. I will never rent from them again.

We have been renting here for over 10 years. Never had any issues! Elaine is great and we are…read morealways happy to see here in the office every year we come! We usually rent 2-3 boats and 6-8 jet skis 2-3 days for the week of 4th of July. We did have our first issue with a jet ski but they are always helpful with anything we need help with. Thanks Elaine! Don't retire just yet we love seeing your beautiful smile and you always give us the best customer service! See you next year 2024! There will be more of us and we plan to rent up to 15 jet skis one of the days!

Very helpful and kind - they are not the best location to find . Seemed more residential…read moreneighborhood but it was there. They have friendly cats that like you to say hello when there.

First time there. I let them know I was a widow. I just needed my motor boats oil changed from the…read moreWinter and batteries charged. It ran perfectly before I took it there. Somehow they crossed the wires on my cylinders so when I got to the lake, only 4 if that would run. Luckily I had a mechanic friend look at it later. $180.00 to change the oil and ruin my trip.

Our stay at the Watson Harverene Resort was wonderful. The accommodations provided for a relaxing…read moretime for all 9 of us, ranging in age from 3 years old to 72! The deck facing the lake was a great place for our BBQ's,playing of board games, and looking at the stars over the lake in the evening. The kitchen was well stocked with everything we needed for cooking. The rustic decor made for a comfortable, in nature feel. We were able to rent a pontoon boat in town and had fun cruising up and down the lake. Another day we walked over to the state park and enjoy a 3 mile easy hike. Our time will be remembered for many years to come.

Amazing old time place on beautiful Lake Chelan. Very family friendly with heated pool, 2 lake…read moreswimming areas and plenty of lush green grass. Their motto is "Be a Family Again" and I'd say they hit it right on the head. The place allows you to relax, have fun, and enjoy the company of friends and family alike. Simply wonderful.

We got a deluxe cabin at Lincoln Rock State Park and it was so nice and had all of the basics. We…read moremade sure to check first and brought our own pillows, linens, towels, etc. But the deluxe cabins have bunk beds, a queen futon, full bath (shower), kitchen sink, and mini fridge. There are lots of nice places to walk around, too.

What a well maintained facility. This was our 2nd time tent camping at Lincoln Rock…read more A real nice treat to camp on grass and not dirt. Be aware that this beautiful grass is beautiful beautiful it is watered daily. Best to review the sprinkler watering table on the community billboard...you don't want to be surprised when your section sprinkler's turn on. Bathrooms are clean, showers are clean. The showers take a special token...get them at the token machine ... main entry and also at the group campground. The lake is remarkable. It's popular so it can get busy at the swim area. Have fun...!!!

Highly recommend if your staying on the lake. We have rented a pontoon boat from the Wapato Point…read morelocation for 8 years. Always friendly and helpful. Today Fin, Faith and Lydia helped us. Got all of us safely in the boat, made me and the kids smile. Such great customer service! Keep up the good work! Thank you for another great year of helping my family make memories! See you next year!

I had such a great experience with Shoreline Watercraft and Boat Rentals in Chelan! The process of…read morerenting a jet ski was smooth and easy, and the staff made the whole experience stress-free. A special shoutout to Tegan, who went above and beyond to help me out. She was super friendly, patient, and supportive throughout the rental process. She explained everything clearly, made sure I felt comfortable, and had such a positive attitude that really set the tone for the day. The service was excellent, the equipment was in great condition, and the whole experience felt professional yet welcoming. If you're looking to rent a jet ski or any watercraft in Chelan, I definitely recommend Shoreline -- and if you get the chance, ask for Tegan. She was awesome!

I have used them for the past 5 years, they started amazingly well, no shady business. But once…read moreKevin left the boatyard my experience working with them started deteriating. I kept bringing my boat back because i liked the admin mainly and one of their technican, but at somepoint decided that workinging with this boatyard is no longer for me. If you plan to hire them, I encourage you to look at some recent reviews of the boatyard.

Customer service needs to be worked on. Speaking of the people handling the slots not The mechanics…read more. Also, the marina needs some work as well.wood is bad I felt like I was gonna fall through the planks and into the water. All around not friendly, not welcoming

Dock needed major repair only a year after this firm built it. Attempts to get him to fix it…read moreresulted in threats. One my worst decisions ever made was hiring this firm.

Excellent in every way. We ordered a floating dock for a swim platform at our lake property, and…read morethis company was excellent in every way. Highly recommend.