Highly recommend if your staying on the lake. We have rented a pontoon boat from the Wapato Point…read morelocation for 8 years. Always friendly and helpful. Today Fin, Faith and Lydia helped us. Got all of us safely in the boat, made me and the kids smile. Such great customer service! Keep up the good work! Thank you for another great year of helping my family make memories! See you next year!

I had such a great experience with Shoreline Watercraft and Boat Rentals in Chelan! The process of…read morerenting a jet ski was smooth and easy, and the staff made the whole experience stress-free. A special shoutout to Tegan, who went above and beyond to help me out. She was super friendly, patient, and supportive throughout the rental process. She explained everything clearly, made sure I felt comfortable, and had such a positive attitude that really set the tone for the day. The service was excellent, the equipment was in great condition, and the whole experience felt professional yet welcoming. If you're looking to rent a jet ski or any watercraft in Chelan, I definitely recommend Shoreline -- and if you get the chance, ask for Tegan. She was awesome!

We have been renting here for over 10 years. Never had any issues! Elaine is great and we are…read morealways happy to see here in the office every year we come! We usually rent 2-3 boats and 6-8 jet skis 2-3 days for the week of 4th of July. We did have our first issue with a jet ski but they are always helpful with anything we need help with. Thanks Elaine! Don't retire just yet we love seeing your beautiful smile and you always give us the best customer service! See you next year 2024! There will be more of us and we plan to rent up to 15 jet skis one of the days!

Rental was beat up, but thats understandable for rentals. Then came time to return the return. I…read morerented a jetski for 4 hours. They don't sell gas so I had to fill across the lake. Between filling up at the gas station and getting back to the rental dock the gas gage had gone from full to 3/4. The kid checking me in called up to his manager who told him they said they could charge me (extra inflated marina prices for 1/4 of the tank) or I could fill it myself back at the gas dock. So I went back, spending almost 45 minutes to "fill" for less than two gallons of gas. I will never rent from them again.

This was our first jet ski experience for the 4 of us. Our…read morereservation was at 5-6, our first guide (sorry for not remembering your name but you were great!) who helped set us up for a fun time. The hour went by super fast and was definitely worth trying out for 320ish after refueling and for 2 jet skis. It definitely could be a 5 star experience but given the time to return our rentals, this is where it fell short of the experience. We were informed that we'd just pull up and someone would help us which wasn't the case. It was pretty crowded and they redirected us back out in the water which was fine. We noticed another jet skiier pulled in after the boats and other jet skis cleared out so we followed up too. There wasn't much direction into what we should have done after, so we pulled back into the loading bay and waited around for instructions from one of the team members. We weren't really sure who were team members as they were just watching us and not stepping in to help. We waited 5 mins without anyone letting us know next steps so we headed back to the waiver signing window where she mentioned we needed the fuel payment form. Went back to the dock and they told us we had to wait until someone could fill up our rentals, which ended up taking an extra 45 minutes. TLDR: If you're looking to try jet skiing for the first time I highly recommend it, this place definitely sets you up for a great experience but some organization improvements when returning rentals could definitely make it 5 stars.

We parasailed with our son with Chelan Parasail back in 2015 (check out my prior review) and it was…read moreamazing. We returned this year and treated a neighbors son and it was the same. Eric & Ashley are real pros; polite, professional and all about safety. The trip got underway and we were up fast. Despite the low land smoke from the fires, the view and the air up there is clear and clean as you can tell by my photos. The ride was gentle, breezy and fun and the dip was hilarious! We'll come again!

Peyton was the gentleman who assisted us and made our experience exceptional! The boats are well…read moremaintained and clean. This lake tour on a pontoon boat was an amazing family adventure. We made life long memories thanks to jet skis ahoy! We will be back whenever we are in town.

I rent boats with this company ever year. Great staff. The office is a bit small but things move…read morefast. Haven't had any complaints. Booking is easy and instructions overall are very clear so were able to get in the water fast

This place is definitely not a winner! We went there a summer ago and the service is to die over!…read more First our friend's jet ski keep dying and they give them "tips" on how to get it to work again. Shouldn't something should just "work" if you are renting it out? (For some reason renting out something broken isn't something to do in my book, am I crazy?) Second when we took our time to inform them that our friends are stuck out in the middle of the lake they told us some more tips and have US deliver the "tips", still doesn't work. So after like one hour of run around refused to run back and forth once again. And get this they came out and help, but have US tow their jet ski back! LOL, so basically we spend our whole rental time less 30 minutes helping them fix THEIR PROBLEM!!! And after that we had to talk them into, docking off our rental charge and believe or it not they still made us pay for our gas, and 90% of the gas was used to do their crap! WHAT A WASTE OF TIME!!! BEWARE AND DO YOURSELF A FAVOR AND NOT GO HERE FOR YOUR RENTALS. BESIDE THEY LIMIT YOUR SPEED WITH THE TRAINER KEYS!!! I never given a 1 star but for this place I'll make an exception. LOL

I am very please with the staff being bilingual It definitely made things for my parents and my…read morefamily so much easier.The cashier was very nice with a lot of humor made Us laugh, very detailed in explaining the forms to rent a boat.My parents were amazed with how friendly our boat instructor was young man explain to my father where, and what's everything was use for. Thank you Lake Chelan Water World for making such a very well experience and and enjoyable. At the end from returning from our ride in the boat the cashier mentioned they also had beverage, that was a plus

We come to Chelan every year is mine and my family favorite place. We been visiting Chelan since…read more2018, and I can sure say Aqua Park hasn't changed much then their cashiers they are always very nice girls our favorite Zoe wasn't there However my husband was happy to finally be able to understand the cashier being that she was bilingual and full of smiles Juliana I think was her name. Very well customer service. However I will complain about an older lady their today who refused to rent a boat to me and my family do to my weight. She was rude, she wouldn't even look my way when I was asking her prices she told me pretty much I would need to go look at other rentals for a much bigger boat for a group of 11. When we were only 6 She looked at me rolled her eyes and procided to speak with another group. oh" and god, her yaw keep moving sideways. Very time she spoke, she kept scratching her arms .Idk I feel like she might had been on sum type of substance or maybe is old age. Who knows but I will not allow anybody to shame me because of my weight. Other then that my group and I still were able to rent a boat with Juliana and she even lend my husband a hat so he would get sun burn since he was the one who would be driving the boat. Thank you Juliana for your customer service. See you all next summer