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    Modern Boat Rental

    5.0 (22 reviews)
    Closed 8:00 am - 6:00 pm

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    5 years ago

    Great boat, great experience. They were helpful and it was a pleasure. Communication was excellent. Thank you

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    Review Highlights - Modern Boat Rental

    Adam and his crew helped us unload gave us the safety tour, made sure we had everything we needed and all our questions answered.

    Mentioned in 3 reviews

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    Lady of the Lake - Lady of the Lake four hour ferry service from Chelan to Stehekin, July 2025

    Lady of the Lake

    3.8(12 reviews)
    1.7 km

    I recently traveled to Stehekin via Lady of the Lake (and back to Chelan) and while I'm very…read moregrateful for the existence and convenience of this ferry service - especially in such a remote and beautiful location - I have to say the overall experience left much to be desired. First, the positives: The staff I interacted with were friendly, and the actual ride to Stehekin was extremely comfortable and offered absolutely stunning views of Lake Chelan. It's a truly unique experience to be ferried deep into the North Cascades and Lady of the Lake provides an essential service for hikers and visitors heading to remote destinations like Stehekin. However, my experience was unfortunately impacted by poor communication and inconsistent service. Less than 24 hours before our departure, I received an email stating that there was a mechanical issue with the Lady Express and that a different vessel might be used. The message asked passengers to arrive 30 minutes early to help accommodate everyone, which we did. However, there was not a clear explanation of what the replacement vessel would be or how it would differ. Most notably, it was only once I boarded the boat that I learned I was on the four hour ferry, not the 2.5 hour express ferry I had originally booked and paid for. The significant time difference was not mentioned in the email nor was there any reference to compensation or a refund for the downgraded experience. What's worse, when I reached out for follow-up or clarification - twice - I never received a response. I understand mechanical issues arise but the lack of accountability and customer service is extremely disappointing and continues to leave a bad taste in what could have otherwise been a beautiful and seamless journey. The ferry back from Stehekin to Chelan was on the express vessel, but it was overcrowded and uncomfortably warm. It appeared they were attempting to accommodate passengers who had booked express service on a different vessel, leading to what felt like an over capacity situation. I know Lady of the Lake plays an important role in the region, and I sincerely hope the company improves its communication, reliability, and responsiveness - especially when plans change or services are altered. The unexpected change in arrival time significantly impacted my plans in Stehekin and I would have made different choices had that information been communicated clearly the day before. All in all, visitors deserve timely, transparent communication, particularly in a place as remote and special as Chelan and Stehekin.

    We took the boat to Stehekin and it was great! Strongly recommend--a must do when you're in town!read more

    Photos
    Lady of the Lake - Passengers on the upper deck

    Passengers on the upper deck

    Lady of the Lake - Landing dock at Stehiken

    Landing dock at Stehiken

    Lady of the Lake - Inside the Lady of the Lake four hour ferry from Chelan to Stehekin, July 2025

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    Inside the Lady of the Lake four hour ferry from Chelan to Stehekin, July 2025

    Modern Boat Rental - boating - Updated August 2026

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