Rental was beat up, but thats understandable for rentals. Then came time to return the return. I…read morerented a jetski for 4 hours. They don't sell gas so I had to fill across the lake. Between filling up at the gas station and getting back to the rental dock the gas gage had gone from full to 3/4. The kid checking me in called up to his manager who told him they said they could charge me (extra inflated marina prices for 1/4 of the tank) or I could fill it myself back at the gas dock. So I went back, spending almost 45 minutes to "fill" for less than two gallons of gas. I will never rent from them again.

We have been renting here for over 10 years. Never had any issues! Elaine is great and we are…read morealways happy to see here in the office every year we come! We usually rent 2-3 boats and 6-8 jet skis 2-3 days for the week of 4th of July. We did have our first issue with a jet ski but they are always helpful with anything we need help with. Thanks Elaine! Don't retire just yet we love seeing your beautiful smile and you always give us the best customer service! See you next year 2024! There will be more of us and we plan to rent up to 15 jet skis one of the days!

Highly recommend if your staying on the lake. We have rented a pontoon boat from the Wapato Point…read morelocation for 8 years. Always friendly and helpful. Today Fin, Faith and Lydia helped us. Got all of us safely in the boat, made me and the kids smile. Such great customer service! Keep up the good work! Thank you for another great year of helping my family make memories! See you next year!

I had such a great experience with Shoreline Watercraft and Boat Rentals in Chelan! The process of…read morerenting a jet ski was smooth and easy, and the staff made the whole experience stress-free. A special shoutout to Tegan, who went above and beyond to help me out. She was super friendly, patient, and supportive throughout the rental process. She explained everything clearly, made sure I felt comfortable, and had such a positive attitude that really set the tone for the day. The service was excellent, the equipment was in great condition, and the whole experience felt professional yet welcoming. If you're looking to rent a jet ski or any watercraft in Chelan, I definitely recommend Shoreline -- and if you get the chance, ask for Tegan. She was awesome!

Peyton was the gentleman who assisted us and made our experience exceptional! The boats are well…read moremaintained and clean. This lake tour on a pontoon boat was an amazing family adventure. We made life long memories thanks to jet skis ahoy! We will be back whenever we are in town.

I rent boats with this company ever year. Great staff. The office is a bit small but things move…read morefast. Haven't had any complaints. Booking is easy and instructions overall are very clear so were able to get in the water fast

This was our first jet ski experience for the 4 of us. Our…read morereservation was at 5-6, our first guide (sorry for not remembering your name but you were great!) who helped set us up for a fun time. The hour went by super fast and was definitely worth trying out for 320ish after refueling and for 2 jet skis. It definitely could be a 5 star experience but given the time to return our rentals, this is where it fell short of the experience. We were informed that we'd just pull up and someone would help us which wasn't the case. It was pretty crowded and they redirected us back out in the water which was fine. We noticed another jet skiier pulled in after the boats and other jet skis cleared out so we followed up too. There wasn't much direction into what we should have done after, so we pulled back into the loading bay and waited around for instructions from one of the team members. We weren't really sure who were team members as they were just watching us and not stepping in to help. We waited 5 mins without anyone letting us know next steps so we headed back to the waiver signing window where she mentioned we needed the fuel payment form. Went back to the dock and they told us we had to wait until someone could fill up our rentals, which ended up taking an extra 45 minutes. TLDR: If you're looking to try jet skiing for the first time I highly recommend it, this place definitely sets you up for a great experience but some organization improvements when returning rentals could definitely make it 5 stars.

We parasailed with our son with Chelan Parasail back in 2015 (check out my prior review) and it was…read moreamazing. We returned this year and treated a neighbors son and it was the same. Eric & Ashley are real pros; polite, professional and all about safety. The trip got underway and we were up fast. Despite the low land smoke from the fires, the view and the air up there is clear and clean as you can tell by my photos. The ride was gentle, breezy and fun and the dip was hilarious! We'll come again!

What an amazing tour and experience!!…read more We were picked up, did a quick safety presentation and ventured onto Lake Chelan for a relaxing, tranquil cruise while enjoying the view of nature & Chelan homes & estates. Afterwards, a customized wine tasting at Alta Cellars & Radiance Winery. Where we were greeted with a customized welcome. I don't want to ruin the surprise, but sooooo personalized! Our tour guides were very experienced, informational and above all, friendly & fun! Worth every penny & definitely worth doing more than once!

Adam and Ben are PERFECT hosts. They were great about asking us what we wanted for the day and…read moremaking suggestions and then crafting a custom itinerary for us. They genuinely wanted to make sure we had a blast. Highly recommend!

I am very please with the staff being bilingual It definitely made things for my parents and my…read morefamily so much easier.The cashier was very nice with a lot of humor made Us laugh, very detailed in explaining the forms to rent a boat.My parents were amazed with how friendly our boat instructor was young man explain to my father where, and what's everything was use for. Thank you Lake Chelan Water World for making such a very well experience and and enjoyable. At the end from returning from our ride in the boat the cashier mentioned they also had beverage, that was a plus

We come to Chelan every year is mine and my family favorite place. We been visiting Chelan since…read more2018, and I can sure say Aqua Park hasn't changed much then their cashiers they are always very nice girls our favorite Zoe wasn't there However my husband was happy to finally be able to understand the cashier being that she was bilingual and full of smiles Juliana I think was her name. Very well customer service. However I will complain about an older lady their today who refused to rent a boat to me and my family do to my weight. She was rude, she wouldn't even look my way when I was asking her prices she told me pretty much I would need to go look at other rentals for a much bigger boat for a group of 11. When we were only 6 She looked at me rolled her eyes and procided to speak with another group. oh" and god, her yaw keep moving sideways. Very time she spoke, she kept scratching her arms .Idk I feel like she might had been on sum type of substance or maybe is old age. Who knows but I will not allow anybody to shame me because of my weight. Other then that my group and I still were able to rent a boat with Juliana and she even lend my husband a hat so he would get sun burn since he was the one who would be driving the boat. Thank you Juliana for your customer service. See you all next summer

We rented the Mega board for our family and had a blast! The employees were so kind and helpful and…read morethe prices were great! Would definitely recommend.

After breaking a shifter cable on my bike, I was grateful to learn that LakeRider does bike repair!…read moreI was able to bring the bike in right away and Wayne fixed it same day for a good price. His workmanship was top notch and he was very easy to coordinate with. Highly recommend for any bike repair needs.

Made reservations in Spring. Drove to Chelan on Sunday. Found the forecast for Monday and the…read morenext several days was 100/upper 90s. With wife's asthma and a-fib, pretty sure her cardiologist would advise against 4+ hours on the lake in a n on-air conditioned boat. Called Sunday to check on changing to a day later in the week, and was told they were booked solid. I then request ed a refund, expecting a cancellation penalty (which I was OK with. Told nope, but they would put a credit on our account. We're both in our mid 70s, and the chances of driving over 300 miles just for a boat trip are slim to none. I'm sure with a week totally booked that they managed to find another paying customer to take our place on Monday. So thanks to this greedy company who would rather we placed my wife's health and life in jeprady than issue us even a partial refund.

We did the Lady of the Lake for a one day round trip. We went to Stehekin…read more I am so glad we found this gem. Expensive but we enjoyed it so much. I, specially enjoyed the off season crowed. Our boat and our bus tour in Stehekin was not full at all. In fact, many of the people on the boat were actual residents of the area. We had an outstanding time! Our bus tour was excellent. We walked to the falls and then stopped at the bakery. Yes, it was closed for the season but the bakery owners left some of the pastries out for anyone to stop by and purchase what was left. In our drive we saw a momma deer with her 2 fawns. Then we stopped to see the salmon fishing up the river - what a treat! We want to come back and stay overnight. The customer service was great on the boat and at Stehekin. I wish i could afford living here haha It is one of this places that i did not want to write a review because i want to keep it a secret.

I recently traveled to Stehekin via Lady of the Lake (and back to Chelan) and while I'm very…read moregrateful for the existence and convenience of this ferry service - especially in such a remote and beautiful location - I have to say the overall experience left much to be desired. First, the positives: The staff I interacted with were friendly, and the actual ride to Stehekin was extremely comfortable and offered absolutely stunning views of Lake Chelan. It's a truly unique experience to be ferried deep into the North Cascades and Lady of the Lake provides an essential service for hikers and visitors heading to remote destinations like Stehekin. However, my experience was unfortunately impacted by poor communication and inconsistent service. Less than 24 hours before our departure, I received an email stating that there was a mechanical issue with the Lady Express and that a different vessel might be used. The message asked passengers to arrive 30 minutes early to help accommodate everyone, which we did. However, there was not a clear explanation of what the replacement vessel would be or how it would differ. Most notably, it was only once I boarded the boat that I learned I was on the four hour ferry, not the 2.5 hour express ferry I had originally booked and paid for. The significant time difference was not mentioned in the email nor was there any reference to compensation or a refund for the downgraded experience. What's worse, when I reached out for follow-up or clarification - twice - I never received a response. I understand mechanical issues arise but the lack of accountability and customer service is extremely disappointing and continues to leave a bad taste in what could have otherwise been a beautiful and seamless journey. The ferry back from Stehekin to Chelan was on the express vessel, but it was overcrowded and uncomfortably warm. It appeared they were attempting to accommodate passengers who had booked express service on a different vessel, leading to what felt like an over capacity situation. I know Lady of the Lake plays an important role in the region, and I sincerely hope the company improves its communication, reliability, and responsiveness - especially when plans change or services are altered. The unexpected change in arrival time significantly impacted my plans in Stehekin and I would have made different choices had that information been communicated clearly the day before. All in all, visitors deserve timely, transparent communication, particularly in a place as remote and special as Chelan and Stehekin.

We did the fireworks cruise and I thought it was very nice! We got the perfect view of the show it…read morewas a peaceful boat ride on the water, they had snacks inside that you could purchase. I will say this .... chelan does not have a lot of people of color. You might see 1 or 2 other black families when traveling there. Tons of Hispanics thought With that said I have NEVER in all 12 years felt uncomfortable in chelan nor has our 30 + group of us that travel there. So I will say this ... the boat ride was the first time we ever felt uncomfortable. The back of the boat was taken over by a large patriotic group that I'm assuming must do that every year. Us other People sat on the opposite side of the boat. And you can definitely feel the divide in the groups. I also feel like the people possibly owners working the food stand inside were not very friendly or welcoming either. I'm still debating if I would recommend this or not? Only time I ever felt uncomfortable in Chelan. So I don't know. Try it out maybe you will have a different experience but I definitely don't want to put our Mixed (Black & White) kids in an environment like that again on a boat.

We have our boat serviced as Reed's marine every Spring and Winter. They do a great job and the…read moreprices are lower than what you would find in Seattle. Everything is fair and down well and we have become friends with the employees here and look forward to seeing them around town. We also had them do a boat lift install which was very professional and fast. Highly recommend to both boat owners and vacationers in Chelan needing boat service.