My family has used A&M a few times, and are always happy with the work AND customer service that they provide.
Recently, my car was hit, causing some damage to the driver's side wheel and the suspension. Of course when my insurance got involved they really tried to get me to have my vehicle towed to a shop of their choosing in Wenatchee, but I stuck to my guns and insisted that the repairs be done at A&M. During a phone call to the shop on the day my car was hit, the adjuster, myself and the shop (John the owner) were on a three way call discussing the damage. My adjuster was finished getting my info and assumed I had hung up the phone, which was when I got to over hear a conversation in which John really let into the adjuster letting them know that they need to be on top of things and get an adjuster up right away!
Chris, the shop manager, kept me updated daily with the progress of my insurance claim (which was taking way too long) and really kept at my insurance company to stay on top of everything.
When I picked up the car it looked beautiful (they even vacuumed out my whole car) and I was in and out in less than 10 minutes.
I can not speak more highly of these guys! Remember that you have the right to choose which shop handles your repairs after an accident - don't let the insurance sway you, just so they can cut a deal with the shops. read more