So we had taken out boat to Mill Bay Marina and was told that we had to replace the motor. Brought the boat home and compression tested it. IT just needed a plate on the engine. Posted this back in July. We have yet to receive the promised refund. Even though Debbie swore she put it through. We went back up there in early August and was rudly told she didn't even need to refund him. We are so disappointed in the lack of competence in the diagnosing and the customer service at Mill Bay. read more

Mill Bay Marine is excellent. Our family went to Manson for vacation and when we dropped our boat in the lake it wouldn't start. I called Mill Bay Marine Monday morning and they said if I could be there at 2PM Aaron would take a quick look at our boat to see what the issue was. Aaron (shop manager) was awesome. Supper nice and helpful. Boat could not be completely repaired in time for our vacation due to lack of part availability. However, Aaron was able to provide a temporary solution that was safe and reliable that same day. His goal was to get us a working boat for our vacation. And he did that. In fact, Aaron and Frazier stayed about 90 mins (maybe more) after closing time to get us operational. They were slammed with work but were still so nice, genuine, and honest... and staying late to help ensure we had our boat during our vacation was over the top. Thank you Aaron and Frazier!! Office manager was also friendly and helpful. Recommend them to everyone. read more

Very Helpful, A wonderful boat storage location in Manson, Wa Very Friendly Storage place, Debbie is always upbeat and willing to help. read more

My family has been coming to Manson for over 20 years. It was just in the last few years when Mill Bay switched ownership that we started storing our boat there. I could not recommend Mill Bay Marine more. Debbie is extremely helpful and they are very accommodating to their customers. Boat storage can be such a headache, but they will store and detail it. It is also very convenient that there is launch across the street from the marina where you can laugh your boat. read more

Boat was dirty, we filled up before we dropped it off and the next day after we dropped it off, they tried to charge for gas. Otherwise I might not have written this review. Clean the boat before you rent it out. Peanut shells, napkins and who knows what else. A cheap pressure washer would be a great investment. We dropped it off, they guy who checked us in was pretty rude. He checked the gas but they still tried to charge me a day later. Also he rammed the pontoons into the dock when he was loading the trailer so I am not sure what is going on.. maybe just a tough day for him. Boat was in rough shape. Also has a big rent me sign on the side. Back gate broken off, cover ripped, steering wheel squeaked like crazy. Other rentals are a lot nicer IMO. Gave it a 3 cause we still had a great time and nothing broke. And it was available just one day before, where everything else was rented out.. so I appreciated that. read more

So grateful to these guys! On the first day on the water we hit a small piece of wood, but large enough to take out all 3 propeller blades and half the cavitation plate. Not only could we not use the boat, but I couldn't even get it back to the launch to load on my trailer. The owners son came out to Wapito Point where it had been towed & replaced the prop within an hour. If we had had more time they would have been the ones I'd have chosen to do the work. I'm still debating driving back over from Tacoma so they can! Thank you so much for saving our vacation! read more

we took a boat to this place when we had issues out on vacation at Lake Chelan, and after having the boat for almost 2 whole days, the mechanic called us to let us know he had not taken anything apart yet, because he was afraid of the fact that the boat had been in saltwater before even though the boat was never moored in salt water, it was only dropped and picked back up so we explain to them that everything on the boat had been torn apart four years ago, and he should have no issues tearing it apart, but he then explained that he had a different motor for a local boat that needed to be swapped out and dropped in that take priority over our needs and our boat so then he was trying to explain that it was too much for him and he was afraid to get started on it and not be able to finish it and we told him that was not a problem but you continue to argue and basically back Stephen say he didn't want to do it and it was red flags so at this point I would say it's a one star review he has wasted my time wasted our money bringing the boat there and now we are back at square one on vacation with no boat. Thanks for nothing. read more

Not the best experience. Rented a pontoon boat. Boat was great, but it was missing some key safety features. The gate on the back was missing, which they told me about when we picked up the boat, but they didn't mention it over the phone before renting. It was also missing a flag for when someone fell off the inner tube. The inner tube was under inflated and just kept getting pulled under the water. Told them about it afterwards and asked for a refund of the inner tube ($25), and they refused saying that it was fine. read more

image We discovered a leak in the seal around the outdrive and the bilge pump was not functional the weekend of July 4. We dropped our boat of at Mill Bay Marine Monday, July 3rd and were told it would take about 2wks. We called them on July 19 to see if our boat was fixed & were told it was. Great news since we were returning July 21 for a week to celebrate our 10yr anniversary. We took our boat out for less than an hour & discovered the leak was still there & the bilge pump was not working at all. The boat was full of water again. We had to wait until Monday to drop the boat back off. Service went from good to horrible. Debbie was rude, condescending, argumentative, talked over us, and blamed us for our boat taking on water saying we did not put the plug in the boat-"REALLY!". We are experienced boaters. We asked what they did to fix our boat and she could not answer us. We have asked several times & to this day have not gotten an answer. Honestly, we do not think they touched our boat, but we were charged/paid almost $500.00. Since we already paid, we had no choice but to leave the boat again on Monday July 24 and had to cut our anniversary week short. She was very rude and could care less that our week was ruined. We were told it would be worked on in about two weeks after they finished a motor pull for a customer, she said had been waiting all summer. We asked her to keep us informed of the progress when we left, and she never called us once. We had to call her and most of the time leave a message because she rarely answers the phone and never calls back. When we finally got through to her to see if there was any progress, she answered the phone saying "your parts are on order" before she even knew who she was talking to. When we told her who we were, she then said there were 2 to 3 boats in front of ours now and they hadn't even touched our boat and would not get to it for at least another 2-3 wks. She then began talking over us and arguing with us again. My husband had enough so he lost a day's work, drove back to Chelan to find our boat behind several boats parked back by a wall untouched. She argued with him again that he could not take our boat, she said she had "parts on order" again, but it was obvious our boat had not been touched. My husband got help from a nice young employee to get the other boats moved so he could get to our boat and take it elsewhere. It is very unfortunate that such a nice family bought this business to give back something positive to Chelan (I watched the video) but is having such a horrible, untruthful, rude person manage it. Her customer service is horrible, the worst I have ever seen. I have been a customer service manager for over 10yrs and in customer service for 40yrs. I have never experienced such horrible service as hers and would never treat a customer the way she has treated us. We would never recommend this company for boat repairs to anyone. She put our lives at danger and could care less and has wasted most of our summer without the use of our boat because of her lies, dishonesty, and lack of organizational skills. She is tarnishing your company, and honestly, I am shocked you do not have more negative reviews due to her. read more

What great guys. We had an issue and just expected a small credit but they really made it right without being asked. They will always get our business read more

We had an excellent experience on the boat we rented with Mill Bay Marine. They were friendly, relaxed, and easy to communicate with. The boat worked great and they pulled it out of the water before refueling to get a very reasonable charge on gas. I'd definitely rent from them again. read more

This place has been wonderful! Last year we put our boat in the water and it immediately began to smoke. We pulled it out and took it to Mill Bay Marine. They were SO kind and understanding that this was our vacation time. They fixed the problem by the next day, for a very reasonable price, and sent us on our way with a smile! This year, they helped us with a couple small jobs. This is a business that isn't out to overcharge you. They are there to help for a reasonable fee. So happy to have found them! read more

One of our jet skis died on the lake in the middle of our vacation. The seadoo shop in Wentachee couldn't get it in for two weeks (after our vacation was over) . I called Mill Bay and got a hold of Mike - he said there was only a few things he could do on seadoo's and said he'd give it a shot. I dropped it off at lunch time and by dinner time he called to say it was running. They were clearly busy and I greatly appreciate that he worked us in and we only lost about a day and a half of time on the lake read more

If I could give this company a zero I would. Stored our boat here for the last 3 yrs. The 1st yr it was ready for pickup. Last yr we were frustrated that it wasn't ready even though we called weeks in advance to have the outdrive serviced & summerized. This yr we called 1 month before we were coming to pick it up. Told them we would be picking it up at 9am on 7/1. When we arrived they hadn't touched it. Were told it would be ready by noon, not cleaned just the outdrive done. It's now 2:30pm on 7/1 & we r still waiting for our boat to be done. On the upside, I've had 2 hours waiting in the hot car with 2 kids to look for a good company to give our $ to in the future. read more

These guys are awesome! They stood behind poor workmanship from the previous owners and repaired our boat for no charge. We will use them again and tell all of our friends! read more

I brought our boat to Chelan in advance of a vacation in our RV thinking I would store it in the city boat launch parking lot. The lot was packed with cars and no way to park the boat. I drove toward Manson and thankfully found Mill Bay Marine and RV storage. The 2 people working there couldn't have been more helpful. They arranged short term storage for me and it was less than the city rate. The facility is secured and they give you the gate lock code so you can come and go as you please. We came back to take the boat out for the day and Andrea was there. I assume she is the manager/owner and again the service was outstanding. I had originally selected outside storage but asked if I could change to covered storage and Andrea set it up with no problem and explained how to pick up and drop off the boat. You can leave it in the front of the office and one of the crew will park it under the cover. If you give them 15 minutes notice they will pull it out and park it where you can easily hook up and go. I've been in the service industry for many years and this operation is great, especially Andrea. They are the only place I will store our boat in the future. The location is very close to the old mill boat launch in Manson. read more