George and his crew do an amazing job. They get the job done and are efficient. They do what they…read moresay they will do. No surprises, no nonsense.

My engine blew on the highway a far distance from home and I ended up here. I was in a perfect…read moreposition to be taken advantage of by a mechanic in a desperate situation, and instead they treated me like a lifelong customer. They were quick to get working on the car and gave honest assessments of the problems while recommending the course of action that was in my best interest, not the one that saw me paying them as much as they could get away with. They even let me keep the car on site until I could attain my title to surrender the car to salvage. I cannot begin to express how much I appreciated my experience with this garage and how much they worked with me to make my complex situation as manageable as possible. If I lived in the neighborhood, they would be my go-to garage, hands down. If I find myself in need of service beyond basic upkeep, I would strongly consider calling them despite the 200 mile trip. Exceptional service with integrity is worth it. These guys will have your back, you have my word.

Dropped our running car off for diagnostics. Three weeks later received a call that they didn't…read morewant to work on it and it no longer would start. They had drained the battery. We had to find means to tow it away.

I have been to Franks 3 times now and they have always been honest and transparent with their…read morepricing. The guys explained what my car needed and why and fully explained the pricing. Very happy and will continue to be a return customer.

I took my car in for Matt to look at, knowing there was a lot to be done. Matt checked everything…read moreover, and to my surprise there was not as much needed as I thought. He was honest, didn't try to take advantage of me because I am a female, he listened to what I told him was wrong and showed me what was causing the noises I was hearing and the issues I was having. Then he showed me and explained to me other things other mechanics had done the WRONG. It was discovered that I needed something else done to my car, once he got on to working on it and he called me to tell me, told me the price and left it up to me if I wanted to or could have it done at this time. He didn't just do it and add it on like a lot of mechanics do. He would have had it back to me the next day after I brought it in, if it wasn't for discovering the extra things too late in the day. I would HIGHLY recommend calling Matt for any of your vehicle needs!!

I brought my Tesla to Moody's Collision for repairs, and when I picked it up, the first thing I…read morenoticed was a large crack in the glass roof that absolutely wasn't there when I dropped it off. I immediately called the garage the same day and took photos to document the damage. Here's the kicker: two separate adjusters confirmed there was no roof damage noted on the intake forms when the car arrived. Even Moody's own intake documentation doesn't mention a crack. That should speak volumes--if the damage existed when I brought the car in, it would've been documented. But it wasn't. When I spoke with "Chris," who handles Teslas at the shop, I explained that I didn't think I should be responsible for a deductible on damage clearly caused while the car was in their care. Instead of having a conversation, I was dismissed with a sarcastic "sounds about right," as if my concern wasn't worth his time, and I was just going this the money. It felt incredibly disrespectful. This isn't just about a cracked roof--it's about accountability. Accidents happen, but when a business won't even acknowledge the possibility that they caused damage while your car is in their hands, that's a serious red flag. I'm now forced to pursue legal options to recover the cost of the damage. If you care about your vehicle--and being treated with basic respect--think twice before trusting it to Moody's Collision in Bangor ME.

Brought my car in a few days ago with a minor scratch issue. I have a Porsche which some places…read moredon't want to deal with. They resolved the fix that day, and the customer service was amazing. Based on my experience, I would recommend this company to anyone. Thanks for your help!!!

Skip is a very personable and knowledgeable guy with decades of experience…read more If you want someone who will treat your car right, take it to Skip! He is my first choice whenever I need work done on my '98 Audi A4 Avant or '73 BMW Bavaria that I'm unable to do myself.

After trying numerous auto repair shops and a BMW dealer to get a tire replacement on my 2016 BMW…read more650Ix Gran Coupe M Sport to no avail, a friend referred me to Skip. He assured me he could take this task on. I put my trust in him and he followed through just as promised. I never realized how rare this vehicle is in Maine and almost impossible to get proper service. I picked up my car today and it has not driven this wonderful since I purchased it a year ago. Thank you Skip! You're now my go to!!!! It drives like a dream.

My exhaust pipe on my Subaru Crosstrek XV corroded and broke off on a Thursday evening, and I was…read moredriving while dragging. I called Paul early on Friday and he told me to bring it in for a look. Within an hour, he called to share a diagnosis and tell me he could fix it. It was fixed within the next couple hours and I was able to move ahead with my weekend plans. Amazing. I will be returning with all my mechanical needs in the future.

When I went looking for a reasonable, affordable and reliable mechanic for my 2010 BMW X5, I called…read moreup Paul's shop. He was nice, straight forward and clear. I've spent some good money with him, and he's kept me on the road and my family safe. NEI is my first stop, and if they can't do the work, I have one other option before dragging my feet to the dealership! NEI IS Number 1!

Completed work within agreed time frame. Very friendly, great customer service. I have been a…read morecustomer there for more than 15 years and I keep going back

I echo the reviews of this dealership. I have called, emailed and left voicemails about a vehicle…read morefor sale on their lot. No response at all.

The only person to touch my vehicles for 20+ years. They stand behind what they do, especially if…read moreyou listen to their suggestions. The new shop is also well equipped.

This place is a dump. I used to have work done here until…read morethey tried to reuse a head gasket (resulting in a leak) and then wouldn't stand behind the work. I also had an ex employee who recognized my truck tell me they had used spray paint (instead of fluid film) to coat the underside of my truck.