I'm disenchanted with this store. I purchased $700 worth of lighting fixtures here a year ago for my kitchen renovation. The manager is the nicest guy you will ever meet. All was well until the lighting units began to short out after less than a year. The sockets were burning out because the factory-supplied halogen bulbs get too hot. This is a design defect, I'm not blaming the store, although they denied knowing about any such problem with these units. When I ordered the needed replacement parts from Manhattan Lighting, the manager charged my credit card immediately, but did not tell me that he only places an order with this distributor once a month.
So, weeks went by, and wondering what was going on, I called, and then the store manager admitted that my order was not submitted because he needed to accrue $12,000 worth of orders to get his desired price-break discount, and mine was only the first.
Frustrated, I found an online supplier (Lumens.com), and did a "live chat". While putting me on hold for one minute, the associate phoned the manufacturer directly, then had the parts delivered to me within a week (for $32 each vs. $43 each that ML charged me). This is a perfect example of why internet shopping is putting brick-and-mortar stores out of business.
Now that I no longer need them, my replacement parts finally arrived at Manhattan Lighting seven weeks after I ordered them. Lame, misleading customer service, and, for me, the price of an education. read more