Living off their reputation. Here is the story circa 2017: horrible, horrible customer service…read more They don't respond to emails. They will send my garden design via "snail mail" because they don't know how to use a computer. They have a long list of excuses when they miss their deadlines, and then blame the customer for not understanding! (same story from Reviewer David M - the customer is always wrong!) Stay away unless you like dealing with arrogant, overpriced vendors for whom deadlines mean nothing. My advice to the owners: Sell your business if you can't manage it.

Hufnagel landscaping does great work--I have no complaint about that. My complaint is with the…read morebilling. We have a small pond, about 3 feet in diameter, in our back yard that Hufnagel built about 15 years ago. I few years ago, the pond started leaking, so I knew it needed to be relined. I contacted Hufnagel, and after some initial hesitance to do it because the job was "too small", the gave me the option to do it at a flat rate of from $3000 to $5000, or on an hourly basis of "$150.00 p/hour for labor plus materials - door to door." I chose the later, figuring it couldn't take that long to do it, and since very little new materials were involved, it would be cheaper. The day came, and the excellent Hufnagel workers took it apart, relined it, and put it back together. They also installed a new pump. I was home while the job was done, and took note of when the arrived and left, and arrived at 9:30, and were completely out the door before 2:00. That is 4.5 hours. I allowed 1/2 hour for door to door, so I expected to be charged $825 for labor, and maybe another 200 for the pump and pond liner. I got the bill, and I was being charged $2,225.60 for the job. I wrote to Valerie Hufnagel, the owner, asking how the price got that high, and noting I was being charged $185 per hour for 8 hours for the job. She said she needed 4 men on the job instead of 3, so had raised the rate. I was home, and there were only 2 men who did the entire job, with her son, Jason, briefly there as as a supervisor. I have no problem with Jason--he does great work, and is extremely nice and easy to get along with, but he was only there for about 1/2 an hour. Valerie then wrote back, saying she made an error in how many men where on the job, so she lowered the total cost to $1926.00. She ended the e-mail by saying " I am offended by your lack of respect for my costs and my overhead. Please pay the invoice attached and please don't ever call us again!" I wrote another e-mail, questioning the $600 total for the materials. She had said it was $100 for the pump, and $200 for the pond liner, plus a 100% markup on all materials. I went on Amazon to price similar materials, and came up with less that $50 for the pond liner. (the pond is 3 foot round, so a piece 10 feet square is more than enough to line it) The same pump that was used was price at $70, and the pump filter $9. So the price of the materials was around $130, not $300, and I also asked about the 100% mark up. Most contractors do a 50% mark up on materials maximum. Valerie responded "I find it funny that you think I purchase my materials at Amazon....We purchase our materials at suppliers that specialize in pond equipment." She also sent me the receipts for the materials, which were as she claimed. I suspect that the $200 price for the pond liner was for larger than a 10 foot by 10 foot piece, and was for materials used on other jobs. Also, if you can get materials at a much reduced price on Amazon rather that dealing with your current providers, why not do that? As for the 3.5 hours required for door to door, Valerie said that with traffic, it took at least an hour to get from their central office in New Jersey, plus the time required to load the materials. I spoke to some of Valerie's workers doing a job around 7th and Hudson Street, and asked them how long it took them to get from the central office to the cite in Hoboken. They responded that it took about 15 minutes. When I was told I had been charged for over an hour each way (3.5 hours more than the time on site), they all apologized, saying that was way out of line. As for loading up the truck, there were no special materials used on the job, just shovels and picks, which are always on a landscaping truck. Valerie's explanation for that was "Your project was the only project done that day. And yes you are being charged for 8 hours, because that is what door to door mean. My my door first think in the morning, back to my door in the evening." The e-mails were getting increasingly hostile, even though I tried to keep my side always reasonable, and trying to work out an equitable solution for both sides. Valerie was never willing to negotiate, and never even apologized when it was pointed out I was charged for a man who was never on the job. I ultimately paid the entire bill, but I felt I was unfairly treated. If you are working with Hufnagel Landscaping, I would ask these questions: 1. What is your markup on materials? (50% markup is usual for contractors.) 2. Will they make a reasonable effort to get their materials from the lowest cost provider? 3. If you are being billed door to door, what is the time getting from their office to your job? Readers of this review may think that I have cherry picked from Valerie Hufnagel's e-mails unfairly, so if anyone wants to see the entire e-mail exchange, including my side of it, just post a question here and I will be happy to provide it in total to show I am not being unreasonable.

Great working with Phyllis to design my beautiful new kitchen. I must've went back and forth with…read moreher over a hundred emails to come up with every last piece of this design. We bought Hass Plantation style cabinets with a straight edge and they seem to be a quality cabinet. We are very pleased with our new kitchen.

Highly recommend Cambridge. They redid our kitchen 3 years ago, and did excellent work. They are…read morealso a pleasure to deal with.

I just bought a house and needed it to be painted. So I asked my friends for some recommendations…read moreand that's how I found this company. I really loved their job, they did exactly what I asked for, it was very neat and clean just how I like. They're very nice and easy to talk because this is also a family business. Todo would recommend this company many times because the way they work is really amazing. I'm really happy with their job!

Had an appointment date and time window to check my skylights and possibly do measurements. Images…read morewere sent via email of my skylights and their location. They did not show up, nor did they call. I reached out only to find out they were never going to come because my skylights were too high and over stairs.

We had A Plus Installer install indoor shutters in 3 rooms of our home over a period of 2…read morecontracts. We were so pleased with the first room that we had them come back and install indoor shutters in 2 more rooms. The team of installers was so professional, quick and considerate with each install. We had a question with one of the shutters, called the office, and our concerns were met in less than 24 hrs. with a gentleman coming to the house and addressing the issue. Everyone at this company is pleasant, professional and most concerned about satisfying the customer. My husband and I would not hesitate to use them again and recommend them to our friends and family. They truly live up to their company name...A+ Install.

After calling several vendors to look into Hunter Douglas shutters, we decided to give a local…read morevendor a call. Definitely received the best customer service compared to the others as well as competitive pricing. Dana came out and provided us with options and advice based on our feedback and needs. We had an idea of what we wanted but at the same time we were also looking for advice on what would look good. He provided an honest assessment and the results were great. Other vendors we spoke to seemed to be more concerned with selling us the product instead of listening and evaluating our needs. The project spanned a couple of months due to timing and the holidays, but once the product arrived they were installed timely and professionally. Installation was done professionally and the quality / ownership of the work exceeded our expectations. Dana was very accommodating and made sure that we were 100% satisfied with the window treatments and installation. Attention to detail was impeccable and it was immediately pointed out if there was a possible issue. Some businesses can say this, but Dana can back it up when it comes to making sure that customers are 100% happy. I would definitely recommend giving Dana a call if you are looking for Hunter Douglas window treatments for your home. We ended up ordering Hunter Douglas shutters, power roller shades, and up/down roman shades. We'll be contacting Breslow for any future needs if it comes up as they are reliable and can provide excellent customer service with great follow through.

Florida Residents Please Read: I could not be more disappointed in the process from Breslow. A few…read moreweeks ago, I asked for a quote on a patio, kitchen, fireplace and pergola. The sales associate (will not mention a name) seemed great. Promised to send along a quote in 48 hours. Made me take pictures of my space, send specs, measure, etc. Two days went by and nothing. Week went by and nothing. Reached out two times. Nothing. Finally, heard from her on text saying that there was a family emergency and that the quote would be there at the end of the day. Three days later nothing. So, I sent one last text saying I would like the quote for a comparison with another company. A quote was sent. Looked like a copy and paste out of google images. The specs were not included, not the right size, and it was supposed to be two quotes with all the items requested. NOTHING. I called to ask why the quote was not correct. She didn't even know who I was and said she didn't get a chance to take the information I sent into account. She also mentioned that Breslow has been trying to get into the market in Florida for a month now. Her manager did call me afterwards and let me know that she dropped the ball. He did apologize and offered "to do whatever he could for me." When I asked him what that meant he said he didn't know and probably just meant starting from the beginning and taking over the account (couldn't do anything else). He confirmed that Breslow has been trying to get into the Florida market for 2 weeks. I have decided I will not be doing business with Breslow. I would certainly warn Florida residents to strongly consider going with someone who has done work in Florida.

Everything turned out even better than we expected. Jefferson is the consummate professional --…read moreextremely responsive to all of our requests and attentive to every detail throughout the project. He completely transformed our condo, handling painting, electrical, plumbing, masonry, and even housekeeping duties with exceptional care and craftsmanship. His work ethic, reliability, and professionalism made the entire renovation process smooth and stress-free. We couldn't be happier with the results and highly recommend him.

Horrible people , liars and shoddy work. No communication,…read moreblames his contractor, make excuses and is extremely rude . Oh his name is Jonathan.

These guys are terrible. They sell a bunch of low quality merchandise that can be found cheaper on…read moreAmazon without the hassle. Bad customer service & high prices. Beware they have an odd in house policy that they want several forms of id for any credit card purchases & they seem to try to treat their customers like children . I called them to attempt to open a commercial account and they said they aren't interested in setting up one up and seem to prefer to play games with people . I've been to basically every other store in town and nobody else harasses their customers and acts like a tough guys from behind the counter . This is what you can expect from people who are under paid and over worked .

Extremely friendly & helpful staff. The owner Sal was such a knowledgeable, professional guy. Lots…read moreof inventory. Will definitely go back!!

After long searches of what we were liking for, we found this place by a referral. We asked for a…read moreparticular type of quartz and color. Rob was efficient, sent us many options and delivered and had his guys come to our home and measure! Within 2 days everything was installed and the quartz looks beautiful just what I asked for! I highly recommend this place. And follow up was nice as well! Good price and very professional

I looked up fabricators on google, JJ came up locally. I decided to go to JJ last Saturday, when I…read morewalked in Richie was at the counter, I later found out was the owner, he listened to my needs, show me some quartz slabs even though I only needed a vanity top & sink. I was very impressed by their choices & how personable he was to help me. I have been to other places through the years & they didn't get excited to help you when finding out it is a small job. I am ordering my vanity top & will refer him to my friends & family, great customer service. Thank you JJ!