BUYER BEWARE, the owner of this company is unprofessional and clearly doesn't care about the work his company performs. If you take the time to read this and still proceed to do business with this company. You only have yourself to blame after that.
I met Albert Matarrita on June 3rd, 2021 where we scheduled an appointment at 12:00 PM. He then texts my fiancé at 11:41 AM saying that he was running 30 minutes behind. He didn't arrive at the house till after 1:00 PM. That should have been enough for me but my fiancé says he does good work based on reviews. Albert finally arrives and walks into the house and apologizes for being late. My fiancé told him it's okay, where I responded don't be sorry just don't do it again. (I'm a United States Marine Corps Veteran punctuality is key.) Our time is just as valuable as his and it shouldn't be taken for granted.
Albert walks our home he then proceeds to give us a price of $2,500.00. Which I didn't fight with him on. I said ok if my fiancé wants it then this is what we will do. I said most importantly is color. As I specifically had an accent wall built for her in white and gray stone. She said it's important to have a good color contrast and I agreed. She then showed Albert a sample color of what she found to be suitable for our new home. Albert said this wouldn't be a problem at all. On the day of we will make sure we have the right color combination you pick out. Then he told us the process which would entail sanding, prepping the floors, staining, and then clear coating. During this time my fiancé had already shown Albert the clear coating she wanted as one of the rooms match her desired clearing coating preference. (GLOSSY)
I'm a loan officer and at a bank and took time off to be there during the initial meeting with the gentleman that my fiancé wanted to do the floors. My fiancé is an ER Nurse, we had just purchased this home and we had it completely renovated. That being said the contractor had finally finished the home which Albert was aware of since we made it a point to let him know that he would be the last one in our home to do the floors. What followed next, no one could have imagined.
Here we are after purchasing the home in April and the final part remaining to be taken care of was going to be done by Mr. Matarrita as of July 20, 2021. The work gets started and my fiancé is communicating with me while she is there with two gentlemen employees in our home. Mr. Matarrita only showed up to go pick up the stain with one of the workers and then left. My fiancé then proceeds to send me pictures of the stain choices on which she was deciding on. After they mixed the desired color they proceed to start staining our floors. This first day they did one layer of stain. At this time there was no covering of our moldings nor were they removed. They were fully exposed to the elements.
On the same first day, one of the workers accidentally kicks over the can of ebony stain all over the dining room wall, dining trim, and floor. So now there is not only the mess that has been caused by brown paint, now the worker begins shaving/sanding down the floor even more because of the mistake he made. (The employee never told Mr. Matarrita.) Neither did Mr. Matarrita come back to check on his workers that same day.
They returned two days later to do another layer of stain in the home. This is where my Father In-law informed my fiancé that now there were brown stains all over the white molding on our new home that was just painted. My fiancé works a 12-hour shift in the ER as a Nurse. She then texts Albert at 8:44 PM to inform him what's going on. Albert has no idea what's happening as the business owner, which is scary. Albert tells my fiancé that he will come to see the property that evening at 9:30 PM. Albert arrived clearly frustrated at the fact he has no idea what's going on at a job site that he is supposed to be in charge of but is not. He then goes on to say WOW this is messy and I don't work like this. (Clearly, this is your company working in our house, is it not?) He was rude while there because of the time and I'm sure he would have rather been doing something else. (Hire better staff and then you wouldn't have anything to worry about). He said let them finish the work tomorrow that being Friday and then I'll inspect and fix the mess of the paint. He then goes on to say that "there is a 100% satisfaction and that he will see us on Saturday for payment."
Friday comes and the workers finish up the home. We visit our home that evening just to check and see if the paint was cleaned up along with some marks that were put on our walls. We notice that everything was still there with some additional items which I wasn't too sure of at that time. Come to find out that they left strands of the brush on the floor when applying the clear coat. Then apply an additional clear coat over it. (Baffled, can you say careless?
Update as of July 27, 2021. Sawdust is all over the walls. read more