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    Aqua Kitchen and Bath Design Center

    3.3 (28 reviews)
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    Services - Aqua Kitchen and Bath Design Center

    Countertop installation

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    Joe G.

    This is going to be a partial review because we haven't received our cabinets/countertops as of yet, BUT, so far their customer service has been OUTSTANDING, we have been dealing with Susan Bivaletz, who is a total professional, very patient, very knowledgeable about her profession. Susan has answered every question and always gets back to us, either via email or phone call. Susan also drew up the plans for our Kitchen, and she did a great job, everything came out PERFECT. I will complete this review once the kitchen is finished, but I would highly recommend this company. So our Kitchen was completed, and what a difference, thanks so much to Susan and the entire staff at Aqua Kitchen and Bath.

    Faucet I showed them

    Update: The reply from the business just show you how deceitful they are.. Now they finally admitted that they were shown the faucet.. but made up excuses that it is the "old faucet".. so laughable. They are the SAME faucet..Instead of fixing the problem, just keeps lying and lying. STAY AWAY FROM THIS DISHONEST BUSINESS! Not worth your time and the DAMAGES THEY WILL CAUSE. I'm attaching new proofs.. just so you know they are lying again! You get what you pay for. I ordered a countertop and they completely failed the templating and hole drilling part, leaving a large gap between the faucet and the sink hole that would cause water leak. Instead of offering solutions immediately, they came up with all sorts of excuses trying to get away with the issue, despite I provided photos and videos as evidence. Their first intuition is it's not their liability, not their issue, it's all my fault. And by the way, those are lies. After receiving all the evidence, they went silent, deposited the check, and disappeared. Very irresponsible business. Check out the damage they caused in the picture!

    Classic bait and switch.  Advertise one price but will not agree to it.  They will get you to pay more.  Eventually they will cancel
    Daniel R.

    Excuses...excuses. You guys are not honoring your own advertisement only making excuses along the way. Every company should have a standard insurance policy. I've just completed a major apartment renovation. Every ONE of the subcontractors I used, including the counter top, submitted the insurance policy you failed to provide. Shame on you. You guys will make more money ethically running a business instead of using deception and deceit. Some people will never understand this.

    Poor countertop hole drilling.. kept denying their responsiblity
    Sharleen Y.

    Update: The reply from the business just show you how deceitful they are.. Now they finally admitted that they were shown the faucet.. but made up excuses that it is the "old faucet".. so laughable. They are the SAME faucet..Instead of fixing the problem, just keeps lying and lying. STAY AWAY FROM THIS DISHONEST BUSINESS! Not worth your time and the DAMAGES THEY WILL CAUSE. I'm attaching new proofs.. just so you know they are lying again! I ordered a counter top, dropped off a check only to find out two days later that the leftover stone is not enough to cover my surface. They didn't even bother to check, and in the mean time I face a tight project deadline so am forced to pick another leftover stone. It's their fault, and they simply just said, you want to cancel? Sorry, but that is a breach of contract already. When customers breach the contract, you collect their $1000 deposit, while when you cannot fulfill your order, you are not even being apologetic. Second, when they measured everything with the vanity installed, took away one of my sinks to cut the stone, the counter top does not fit well. This should have been pointed out when they do the templating, and they failed at the very first step. Third, when they drilled one of my faucet hole, they completely missed it and left a gap between the faucet and the countertop, causing water leaking. When I reached out, they completely made up the story such as 1. the hole is the right size, while my problem is they drilled the hole at the wrong position; 2. my sink rim is blocking the hole drilling, while I sent pictures to show that there is more than enough space; 3. they weren't shown the faucet so cannot measure the size, while I have a video from my security camera to prove that I showed it, and specified that that they did one side of holes (I have two sinks) fine but not the other. They even claimed they drilled 50 holes every day and no customers complain. All in all, it's all my fault and it has nothing to do with them. All in all, it's all my fault not theirs. Well, you cannot argue with facts such as pictures and videos no matter you drill 5 holes or 50k holes per day. Until they exhausted excuses to get away with the problem, they offered to glue a piece of stone to call it a day. Sorry, not acceptable. They should at least provide some warranty of the "glue" work and be responsible for future leaking, or they should refund customers for delivering defective product. Of course, these unprofessional, irresponsible people disappeared since then and I'm filing complaints.

    "Finished" product. Several attempts to get this right, Aqua even bringing in another company to finish the job and STILL not paint ready.

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    3 years ago

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    6 years ago

    Man what can I say about this place, so easy to deal with, so helpful, so engaging and kind. Totally A+ experience- Christian is the best.

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    Review Highlights - Aqua Kitchen and Bath Design Center

    Was greeted by Christian who was personable & accommodating.

    Mentioned in 4 reviews

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    The Kitchen Shop

    The Kitchen Shop

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    I did quite a bit of research before choosing a contractor to remodel my kitchen and I am so glad I…read morechose The Kitchen Shop. I first met with Devinn who measured and set plans in motion after carefully listening to what I wanted. He guided me throughout the process which was seamless. The work was done to perfection thanks to the professional and skillful work of the entire team, Devinn, Dean, Jimmy and Anthony. They were a pleasure to deal with, addressed any and all concerns and went above and beyond to make me happy with the outcome. They do quality work and operate with a high degree of integrity. My kitchen turned out beautifully and just as I hoped thanks to the The Kitchen Shop Team. I highly recommend them and would give 10 stars if I could.

    Just had our kitchen remodeled and have to give a glowing review for The Kitchen Shop in…read morePequannock. We interviewed four renovators and were most comfortable with The Kitchen Shop. Devinn Bua did the showroom and onsite consultation; Dean Bua and Jimmy did the renovations. This was a complete gutting, all sheetrock removed, soffits removed with plumbing relocated, doorway into dining room widened by 4', doorway into foyer widened by almost 1', new upper & lower cabinets & floor, all new electrical. Aside from some dings caused by the cabinet mftr's packing skills, the job went flawlessly. Dean is an absolute perfectionist (and ex cabinet maker) and will stay until his or his crew's work is to his standards. We'll be using them later this year to reno a bathroom as well. Again, highly recommend! https://www.thekitchenshopnj.com/

    Direct Depot Kitchen Wholesalers

    Direct Depot Kitchen Wholesalers

    (33 reviews)

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    We opened a wall and wanted to expand the kitchen by adding complimentary cabinets since our…read moreexisting ones were in great shape. We worked with Jeff Rambaldi who took such good care of us from start to finish! He helped us find the right cabinets for the pantry and island and helped us design a coffee nook. We wanted a pull out drawer microwave and he got us the specs for the one we wanted to ensure the measurements were exact. Everything beautifully fit in, including the updated stunning hardware included in the set. Jeff even threw in extra handles for all our existing cabinets so we could have continuity to tie them together and we couldn't be any more pleased with how it all came out! We still need to update the backsplash but it turned out into a gorgeous, upgraded space so far!

    Indifferent design, indifferent delivery, indifferent customer service, lots of attention to taking…read moreyour money. I'm amazed it's not surrounded by angry villagers with pitchforks and torches, it took them three months to get my cabinet order straightened out and fix their very odd measurement mistakes, and I had nothing but arguments all the way despite the supposed "professional" measurement and design services they sold me on. Part of being a professional is taking responsibility for your own mistakes. Eventually they remade those cabinets but they made sure to take as long as possible, because they were so angry that they had to absorb the cost as per their $250 measurement fee. The resulting kitchen is slapdash and sloppy, and their attitude is "but we gave you a discount". That discount was nothing compared to the cost overruns their delays cost us, not to mention months of no working kitchen. I have to live with a slapdash kitchen; I have to live with my poor choice of cabinet suppliers but I'd advise any friend of mine to steer way clear of this ridiculous klown kar posse. Professional? You'd be better off with Home Depot or even a bunch of 2"x4"s and a hand saw. Look elsewhere if you value your budget and your sanity.

    Aqua Kitchen and Bath Design Center - kitchenandbath - Updated May 2026

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