Mango Mike's had everything going for them to yield a 4-star review from me...until the last 15 minutes where it all went down hill and I vowed not to return.
Let's start with the good:
We climbed the stairs to find people waiting but were immediately able to obtain a table outside on their deck area which was perfect because then we could continue to enjoy the Beetles impersonation band playing on the boardwalk. Our server quickly took our drink orders - pina colada in a ceramic coconut http://www.yelp.com/biz_photos/VLxwI8pB9XOxff70xX-7jQ?select=_k1xoc6J92_RSxIvEcDIsw (could keep the mug) , margarita in a tall skinny plastic cup (also could keep this cup), iced tea and water.
For eats, we started with an order of nachos http://www.yelp.com/biz_photos/VLxwI8pB9XOxff70xX-7jQ?select=0SiOBrodH5u0bo4nkntc-w and bacon wrapped scallops (only 2 are pictured but there were 4 - we ate and I forgot to take a photo when they first came) http://www.yelp.com/biz_photos/VLxwI8pB9XOxff70xX-7jQ?select=wL1ZWYq5XJi38133t6Vw6g . The nachos were really quite tasty and had the appropriate chip to toppings ratio so you weren't left with a pile of plain chips after you ate the top layer - a definite win.
For my entree, I got the chicken/coconut shrimp combo http://www.yelp.com/biz_photos/VLxwI8pB9XOxff70xX-7jQ?select=0PxBASrs_h1aSh1sf9FFuA with mashed potatoes instead of rice+beans since beans aren't really my thing. Again, I really enjoyed my dish - the chicken was delicious - juicy, flavorful meat and crispy charred skin. The shrimp were plump and tender and had a light coconutty flavor that was not overwhelming. All in all, I was very happy with my meal here.
So what ruined it? Well, I'm glad you asked. The menu had 2 pages of their specialty drinks and each price was listed next to its picture. The pina colada was marked $6. Our bill came and it was $11. So we asked the server what the deal was since the menu said it was only $6 and that was the reason the person ordered it. So off he went to find the manager and returned saying it's ALWAYS been $11 and even though the menu says $6, they will not adjust the price this one time for us. Now, it's not like we were trying to be stingy over $5 but if you advertise your drink at $6, is it really unreasonable for your guest to dispute it when the bill comes?
We then requested to see the manager and he arrived in a huff and said they would discount it this one time but they would never do it again since the regular price is $11. Okay then, how about updating your menu or even better, update your website which hasn't seen an update since 2006? He was very condescending and I almost said, "Don't worry, it won't matter because I probably will not be returning...ever."
So after we got the bill adjusted, instead of seeing if we were paying with multiple cards/cash, he ended up running just the one card we had stuck in the waiter wallet when we were originally trying to figure out the bill. So one person of our party had the whole bill charged to her when we had planned to split with cash and cards.
What started out as a lovely evening here ended on a sour note and I am sure I will never return to the Mango Mike's here or in Alexandria. read more