I bought my CR-V here and have had it serviced here for nine years. They are always courteous and helpful. Recently I had an interior detail done and they did a really great job. My car almost looked new.' read more

There is a recall on our Honda CR-V that according the notice received should take about 20 minutes. I called Manchester Honda, which is the closest to me (30 minutes drive) to have that done and was planning to have the car serviced while there because they mailed a couple of coupons. The service department lady said they do not take recalls after 1:00 during the week and no Saturdays. That puts me in a bind because I work 8:00 am to 3:00 M-F as an hourly employee. I asked for a loaner and they said no. They could have someone drive me home but I would have to find a ride back, which I don't have any way to do. I also don't want to be in a car with a total stranger for 30 minutes. I only trust my own driving. Apparently they have very little incentive to keep our Honda safe. I also left a Google review, to which there was no comment by the owner. read more

In April 2023, I purchased a brand-new Honda Ridgeline Sport from Machester Honda in Machester Connecticut. I had my Ridgeline serviced there until 60,000 miles. After that I went to a different Honda dealer because Manchester Honda was not performing service I specifically requested. I always made sure to stay ahead of Honda's maintenance recommendations and had all major services done including engine oil, rear differential, transmission, transfer case, and everything else well before they were due. At 83,000 miles, I began hearing a humming noise and took the truck to another Honda dealership I had started using after leaving Manchester Honda. They found the the noise was coming from the transfer case in the AWD system. When the fluid was drained, it was thick, burnt, and full of metal shavings. The reason was obvious: Manchester Honda had not changed the transfer case fluid, even though my receipts show I was charged for that service when the transmission service was done. The repair cost was about $4,500 for a replacement transfer case. Based on my experience, I would strongly caution anyone using Manchester Honda for service to be very careful and to verify exactly what work is actually being performed. In my case, the paperwork said the service was done, but the condition of the transfer case fluid told a very different story. read more

I wish I could put 0 stars I came in and I asked for a parts person and some girl comes out with the most sarcastic attitude, I needed pins and bolts for my left rear caliper and she just didn't find any way to help me . read more

We have had the most professional experience dealing with Dan . This is my fourth lease and everything I asked for Dan provided and communicated to us.We will continue to recommend Dan to family and friends as well as Manchester Honda. The service department is exceptional also . read more

RIPPED ME OFF! BEWARE! Bought a $160 battery for my S2000. I specifically bought it here because I wanted the OEM Honda warranty. 18 months later, it died. Won't take a charge on a trickle charger, a deep charger, or from the car. They insist I bring the car in (which is not drivable) with the battery to test it, or they won't provide service. So I need to flatbed a car for a few hundred dollars, to get a pro-rated warranty on a $160 battery. They would not let me bring the battery in separately - which is how I bought it. read more

If I could give this a zero I would. Salesperson Diana did not act like she wanted to be at work and could care less. She was rude, demeaning and unprofessional. We came in with great credit, a large down payment and positive attitudes. We left with a bad taste in our mouths and a "never again" experience with Manchester Honda, especially Diana. Take your business elsewhere! read more

They have a lot of cars on the lot and because I was just looking at the time they offered to help me if I did find one that I was interested in. I will be going back in the near future for sure. read more

Over the last two decades, I have purchased multiple cars and had them serviced exclusively at Manchester Honda. While the Service Center is still top notch, I was extremely dissatisfied with the Sales Department. Went in last week to purchase a new car from Diana. She was less than accommodating and repeatedly insulting. Repeatedly told me I didn't need to drive a vehicle before I purchased it, attempted to charge me for products that are included with the car such as undercoat protection and all weather mats, and made us go through the loan process just to get money off the car. The initial car we chose was slightly damaged and they refused to repair it. We then chose another option and they wanted to add 130 miles to the new car they didn't have in stock with zero compensation. Was told it was unreasonable to ask that the new car be towed instead of driven from another state. When I finally canceled the sale and contacted the sales manager, John, he was rude and dismissive. He was honestly exasperated he had to speak to me. Wished me luck buying somewhere else and simply didn't care. Took my business to Executive Honda in Wallingford, and I received a better deal from a courteous and professional salesperson. Under new ownership, Manchester Honda Sales Department is a huge disappointment. read more

Scam extended warranty: I owned my 2023 Odyssey for 3 years and 1 month and when I cashed in the unused 7 year extended warranty policy, I got back 45%. I was told that the policy was prorated when I bought it but that match just doesn't add up. read more

Service dept is either clueless or can't be bothered. I called with an issue that many people online seem to be having and the service tech I talked to said he's never heard of the problem and told me that I should watch a YouTube video on how to fix it. When I asked him if he's even heard of the issue he said nope. The call ended with a have a nice day, bud and a prompt hang up. When I called Enfield Honda the service tech I spoke to said he has seen the issue multiple times and knew exactly what I was talking about. Not to mention if you need to have your vehicle serviced the wait list for Manchester is outrageous, September 30th was what I was told is the earliest they can get to me. Enfield is getting me in next week and the tech I dealt with was leagues more pleasant, even sharing a laugh. Long story short, skip Manchester Honda and take the drive to Enfield. Not to mention they're booked til the end of September, maybe that's why the guy is so cranky, no breaks. read more

Tim was great! We went for a test drive and he showed me several things about the vehicle. We did notice extra floor mats in the back that the previous owner had left for whoever was purchasing the car. When I picked up the car, they were missing. Also the second key fob was not the right one for the car so it took longer for me to get the second fob for my car. read more

Worst Dealership Ever, Cheap Labour, Unprofessional Behaviour : After reading through the reviews in Yelp, it was not a surprise that i have similar experience.... There is a real flaw in how this store is operated ... I visited the store to get more information on CRV Sport Hybrid Touring, on the first instance i felt the sale agent did not knew why i came.. while booking appointment they took all the information required , sales agent shud have the complete information of the customer whom he is going to attend. i visited Toyota Dealership on the same day and found a contrasting experience. The sales agent exactly knew why i came...he initiated the conversation appropriately. While my conversation with Kelvin started with him asking me what i was looking for , it was fine ...some of the agents may not have complete information....he took me to his desk which was not tidy ....he was so cold and rigid...indirectly telling my why i have visited the store...he showed me the same thing which i could see online...did not put any effort to explain any thing ...i see a comment made by another user 4 months back in google reviews, abt kelvins behaviour.....but i dont see any difference ...such agents needs to be trained before putting them to work. Kelvin was just silent all the time... just answering any questions....contrast to how sales agents was sharing their knowledge at toyota ...at toyota, the agent not only provided me all the information but also showed me different models , had an interaction with store manager and discussed on various offers , at toyota dealership.. i did not knew how i spent 1Hr 30 mins...while here at manchester honda i have spent hardly 15 mins....such a cold and rigid behaviour will not help the store in any way... There will be huge impact on sales if you want to maintain such low standards ..visit toyota store and understand how to deal with customers...even if they charge me more i will go with toyota than buy some thing at this dealership. The sales agents name is - Kelvin Quinones... he needs to be trained on how to handle customers effectively.,...just asking customers why they came to the store if all the information they are looking for is available online was awkward. He did not had any thing to share, his dressing was not professional as a sales agent would be expected to wear... not to mention the desk was not clean. There is a reason why we mostly see hoffman or liberty honda cars in manchester.... if you want to grow ...work on the feedback... i dont want a response that says we will take your feedback seriously and we work on the feedback ....some one commented abt kelvin 4 months back on his unfriendly behaviour....i had the same experience today ...nothing really changed.....it gives us a feeling that you just want a cheap untrained labour to manage the store and you give least importance to customer experience.... For others reading the review... do visit other stores and then take a decision ....quality of sales agent matters a lot ....i will not be visiting this store again... read more

They have a 2.5 star rating for a reason. Don't buy your car here. And please save yourself dignity and time and don't speak with Robert in sales or Doug one of the mangers. Two of the most disrespectful people I have ever met in a "place of business very unprofessional and unpleasant experience. read more

I brought in my 2015 Infiniti Q50 Premium for an appraisal. They made up a dent that did not exist in the front bumper (see the photocopy that Chris made) which he mentioned reduce the asking, and when confronted via email wouldn't acknowledge the mistake, he followed up by suggesting he was more thorough. I brought the car to four dealerships over the course of two weeks, and Chris was the only person to see this dent. read more

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Basically, their used car manager wants to exploit your used car. Offered me $1,655 less than the KBB value because the car had a slight ding (from a car door) despite the fact that the car is way under mileage, has fresh tires, and has a professionally applied ceramic coating on all surfaces and wheels. Never mind that the KBB value is still nearly $8,000 less than actual retail. Trade-in elsewhere. Greed is poison. read more

Whoever the service manager Tom is needs to work on how he speaks with the general public. I own a 2019 Honda Accord with an open recall... I was notified of this recall over a year ago by my insurance company. I've been told by the dealership I need to wait for letters from Honda, which I've received all three my car is currently experiencing issues related to the recall, this service manager me was rude to me and acted as if I was a child on the telephone. This recall is because cars catch fire and other major problems. He seems not to terrify burn down alive in my car. I'm hoping that my car can be fixed considering what I've paid on it. I think it's absolutely ridiculous that they can't get parts for a major problem, but they can pump out and sell brand new cars to other people Selling 2019 Honda Accord with the open recall to new people. Watch out buyer beware!!!!! I'll be filing a complaint with Honda on Monday, but I wanted to come here and let other people know the issues I've had with this dealership. The only nice kind person that I've dealt with so far is a lady named Caroline. Thanks for being the one good person I've spoken with so far. And trying to do something to help me. I'd love to have a conversation with the owner, Jonathan Tom graham says to find another dealership he called me back to berate me further and hang up on me again while I was typing this. Wow just wow told me to find another dealership maybe that's what you should do as well! I'll be contacting Honda North America about this refusal to fix my car as well read more

This review is for The Collision Shop that works with the Honda dealership. My car was rear ended last month & it was a non-at fault accident so I wanted the other person's insurance to ensure my car was back to 100% top notch, pre-accident condition so I found the dealership's auto body repair center & decided to take it there. I read several great reviews, but also some 1 star reviews & decided they still had a better reputation than some of the other places I'd researched so I decided to find out for myself. I called the Collision Shop & Troy was incredibly helpful from day 1. He was attentive to my questions, explained the process & made everything very easy for me. My car took a total of 5 weeks to be fully disassembled, repaired & repainted but it was still done ahead of schedule. I've been driving it for I think a week or so now & I'm very happy with the quality repair they did, there was no need for follow-up. It looks incredible and you'd never know it was in an accident. Troy also updated me over email throughout the repair process to let me know part status & completion estimates. They also worked directly with the other parties insurance which alleviated a huge amount of stress knowing I didn't have to play middleman or pay anything out of pocket. The manager also took me to Enterprise down the road after I dropped my car off so I could get a rental. I'd 10/10 recommend this facility, they know what they're doing & I'm sure as long as you're a nice, respectful person you'll have an amazing experience here! read more

- AVOID Manchester Honda Service. There staff is still prehistoric and fail to encompass and acclimate to todays industry standards regarding customer service. They are obviously unreceptive to feedback and change, as a quick google review search will show there generic responses to 1 star reviews. nothing changes and its sad, Same people same mistakes. I suggested you drive past this dealership and on to one that delivers exceptional customer service. I felt like a victim here.... read more

BEWARE OF "BAIT & SWITCH" TACTICS. Checked on an advertised vehicle and they sent me a quote that was higher than advertised.

This is quite possibly the worst dealership on the face of the earth. How do you run a successful car dealership with zero negotiation skills? Answer: you can't. I worked with a salesman and Manager and verbally agreed to a price, which was also provided and agreed to via email. Upon coming in to pick up my car, they told me they made a mistake and were off by $900 on their quote and despite admitting their own fault, did not honor the previously agreed to price. They refused to provide any other compensation to offset their incompetent judgement and error during discussions. They were rude and inconsiderate and basically said "have a great day". I would rather listen to "Baby Shark" on a continuous loop for the rest of my life than go back to this dealership. Poor customer service. Stay away. read more

Dropped vehicle off for service. They were very polite, clean facility, Sales staff were polite too. Free coffee & Wifi! Great place to purchase a new or used car! read more

Had a registry motor vehicle issue, and a P&S issue. Met with Allen Oberg, who listened about the concerns I had. Mr. Oberg was able to resolve everything in a quick and efficient manner. Thanks for the help. read more

was there about 3 days ago. spoke to robert who was very unprofessional did not try to sell me on the vehicale i was interested in at all, during my test drive it was silent until i asked him to tell me about the car where he then proceeded to tell me that he doesnt really know much since hes used to selling hondas and gives me a quick rundown. very unprofessional aswell as Doug he was rude overall and had no mannersims ask to speak to somebody else. Say no to Doug and Say no to Rob you will not enjoy your experience read more

Service Department Review: This is a VERY late review, but we're still steaming mad about it. I hope the service department gets it's s**t together! My mother bought 2 NEW cars from Manchester Honda (2013 and 2018 Honda Fits) On April 9, 2019 we brought her 2013 Fit in for service, for a new battery and also a free "spring service" (multi point inspection). The car would intermittently not start from old battery losing charge. So they charged her for new battery and installation ($181.69) GUESS WHAT???????? They DID NOT replace the battery. The whole damn reason the car was brought in! They charged her and didn't do the work. My 81 year old mother then BREAKS DOWN in the car a few days later, has to call me for a "jump start" to get home. We bring the car back 20 days later. All that was offered to my mother for OUR trouble was a free oil change. We were about to contact the Honda Corporate Headquarters and create such a stink of a complaint. An experience like that leaves a very bad taste in your mouth for a long time. Obviously, now there is a concern that we can't assume they will actually do the proper work for which they charge, because of miscommunication, or bad employees, or under staffing or whatever. ADDITIONALLY, I brought her 2018 Honda Fit in for routine oil change, and also tire rotation, and balancing (in July 2021). Immediately after the rotation and "balancing" the car shakes (and has ever since) when applying the brakes, especially going 40+ mph and downhill. Literally the drive home from the appointment I noticed it. The car was PERFECT before I brought it in. My fault for not turning right around and going back. So it wasn't a brake problem or I would have noticed it before. How can we be assured that service done on vehicles is actually done now? and properly? See Attached image: It shows two separate bills/receipts. Top image is initial bill for service work, which was not actually done. Bottom image is when they actually replaced the battery "free". Note bottom image states initial billing date (4/9/2019) then another install date (4/29/2019) for no charge. I redacted some parts and also the technician's name. No reason to put his name out there. read more

Manchester Honda - Two separate bills/receipts for battery install - Car Dealers Near Me - Manchester, Connecticut

Probably the worst service experience ever. I was charged in hour and a 1/2 for A diagnostic only to be told they needed 3 hours more.. they didn't do a thing. Had the car towed to liberty Honda from there and the entire repair was done with 3 hours of labor charged. When I called back to ask for a refund the service manager Tom Gram just laughed at me. Very unprofessional. read more

I bought a brand new hrv prior to covid. I had put in 2 years 25k miles. In 2 years, I had replaced 2 tires. Took the car to maintenance on Friday, on Saturday a tire blew off. Road assistance came and changed it. Went on Monday to get the tire replaced and to make the comment that for Me was weird to get a tire replaced by year. The cashier sent me with a manager of something. Wanted to be polite and said that for me the tires were a little bit fragile. He told me I can give you two suggestions, 1) file a complain with the tire manufacturer; 2) We can work with you and get some discount to replace the tires. Then he added, a third option would be to get a new vehicle. We can also work that with you. I just say thanks, will think about replacing the tires and left. Tuesday, I'm driving and the tires light turned on. Stopped at a bj's to check pressure. Tires had a pressure of 37 and 35 psig. Manufacturer guideline says 32 and 28. I brought the 4 of them to 34 and reset the light. Drove back home. Wednesday turn the hrv on and the tires light turned on again, went to bj's and the new tire had 24 psig. Went to the dealership and told the story to the lady at customer service. Put emphasis on how overloaded the tires were. Her answer was, tell us what pressure do you think the tires should have and we will make fill them with that pressure. I just answered that's not my call and neither should be yours. You should be following manufacturer guidelines. She just remain silent and then she said that it was overloaded due to change of season. This was late August. They checked the tires, it has passed 2 days, had barely use the hrv. Hopefully the fixed the problem. In my opinion, the staff is trained to "protect" the company. They give answers to protect the immediate cash out of the dealership. And put the fault in "by others". read more

Service takes far too long to get in and way too long to complete. Nothing seems to be run efficiently or correctly there. Have purchased vehicles from them - car buying always annoying - but would rather go elsewhere for service. read more

Whoever the service manager Tom is needs to work on how he speaks with the general public. I own a 2019 Honda Accord with an open recall... I was notified of this recall over a year ago by my insurance company. I've been told by the dealership I need to wait for letters from Honda, which I've received all three my car is currently experiencing issues related to the recall, this service manager me was rude to me and acted as if I was a child on the telephone. This recall is because cars catch fire and other major problems. He seems not to care if I burn down alive in my car. I'm hoping that my car can be fixed considering what I've paid on it. I think it's absolutely ridiculous that they can't get parts for a major problem, but they can pump out and sell brand new cars to other people Selling 2019 Honda Accord with the open recall to new people. Watch out buyer beware!!!!! I'll be filing a complaint with Honda on Monday, but I wanted to come here and let other people know the issues I've had with this dealership. The only nice kind person that I've dealt with so far is a lady named Caroline. Thanks for being the one good person I've spoken with so far. And trying to do something to help me. I'd love to have a conversation with the owner, Jonathan Tom graham says to find another dealership he called me back to berate me further and hang up on me again while I was typing this. Wow just wow told me to find another dealership maybe that's what you should do as well! I'll be contacting Honda North America about this refusal to fix my car as well read more

I waited for 4 hours to get my oil change and tire rotation done. During the rotation they broke one of the lug nuts, and put the blame on Liberty Honda where the rotation was made last time. They wanted to charge $200 for one nut! I requested it to be put back but they rejected in an aggressive manner. It was obvious that they broke the nut just to charge more money. The customer service, including the manager was horribly mean and extremely unprofessional. Stay away. read more

What started out great ended horribly. Had a pre approval with capital one but the dealership chose to run my credit thru multiple other agencies as well, needless to say 8 hard hits to my credit later, I was pissed! Called the dealership and they stated that they were trying to get me a better deal! Without my permission?!?! Never thought they would be a scummy dealership but they turned out to be crap. Also they gave me $500 on a trade in when VE gave $900. Smh Sn the guys over at vw vernon are great and listened to me and what I wanted ended up getting a great car, at a great price. read more

Just bought my third new vehicle from Manchester Honda. Happily Tim was my salesman on all. Easy process and I'm happy again with my purchase. Great selection. read more

Manchester Honda - Car Dealers Near Me - Manchester, Connecticut

Express oil service takes 2 plus hours? Really should take the express out of their oil change advertisement. Cars that checked in after me are serviced and out in one hour? read more

Untrustworthy service department, ripped off customer: I hesitantly brought my civic to Manchester Honda for service back in December, 2021. My first experience with the business occurred in July 2021 when they left me stranded in the waiting room, telling me due to their limited service on Saturday, they could not fix my car. They gave me a phone number of a car rental company who ended up having no cars available on such short notice. I inquired about their loaner cars and was specifically told by a staff of the service department that they "do not typically give them out to people who weren't regular customers." I work in healthcare as a manager and needed to be at my job that morning, I spent over $50 getting an Uber just to leave the dealership. I decided to give Manchester Honda ANOTHER chance last December as I knew I needed maintenance to be performed on my civic. I told Manny of my previous experience and on why I hesitated on coming back. I did not want to get stranded again, not being offered a loaner vehicle for the day. Manny told me a different story from what I had been told my first time around, stating that "they were only for customers who bought their car there." I think that's awful customer experience. Manny changed the tune of this "rule" and said I could get a loaner vehicle if I "selected the services required in a tuneup package for 100K" along with other maintenance issues totaling over $1000. I agreed and TRUSTED that they were only performing repairs on the most needed areas of my civic. I later got a call from Manny, asking if I give a good review on their email survey, he would "knock off 10%". I felt this was shady professionalism but I shrugged it off, but had intent to return for service. 3.5 months later, I bring the diagnostics packet from Manchester Honda to my usual mechanic as I dropped off my vehicle for maintenance. He was DISTURBED by what they charged me, considering a mechanic would know that spark plugs would appear to be recently replaced apart from spark plugs that were never touched. They replaced my spark plugs at 7,000. They did not ask if they had been done. Not only did their service department do this, upon their "inspection" of my vehicle, they stated that my tires were in GOOD shape, which was in fact completely untrue. In the three months, it's impossible for my tires to be conditioned as GOOD to BAD (BALD). Giving false information risked my safety, thinking that I could rely on these diagnostics. It seems that they didn't do a complete and thorough inspection. They also claimed that they repaired a valve which looks as if it was never touched and crusted shut, as stated by my mechanic. I have faith in my OWN mechanic as he is reputable in the area. My mechanic called Manchester Honda and told them of these unnecessary services and accused them of what they claimed to have done to my vehicle when in fact was untruthfully done. They claim that their mechanic has been with the company for "over 20 years" and insists they did as they were supposed to. I called the manager and told her how disgusted I was with their untrustworthy service. She basically told me that "I have a right to take my car to whatever mechanic I may choose" when I stated that I would not return for service. Manchester Honda does not care. This is why I am making this review. Please if you're a single female, DO NOT TRUST MANCHESTER HONDA! read more

I'd give zero stars if possible. As an owner of 3 Hondas I can't tell you how disappointed I was by my experience. After receiving a dashboard warning light I drove to Manchester Honda to ask if they could check the code for me as I wanted to continue using the car but not do any damage. The service department refused to even acknowledge my presence - never looked my way. Eventually he said they couldn't even see me for another week. He never looked up, no eye contact, never got up from his desk. I would not and will not ever again do business with Manchester Honda. read more

I worked with Tim Batson and he was extremely helpful with no pressure, just straight forward and quick. I would recommend Manchester Honda to any of my friends and family. Second time Working with dealer and 0 complaints. read more

Don't buy here. Would not recommend to my worst enemy. Poor, lazy service. They delivered a brand new, $44K Odyssey with 1/8th tank of gas in it. Ordered roof racks and rails... never bothered to put them on. Ordered all season mats. They just threw them on top of the cloth ones all bunched up. Lazy, lazy, lazy. When all these issues addressed with them, they could have cared less. Please go somewhere else. Plenty of better options. Will never buy from them again and neither should you ! -Tim S read more

Best customer service ever! I've always left feeling heard, cared about and satisfied.

Went to the dealership on April 10th and worked with Amanda and she was fantastic. She explained everything very well and was extremely friendly,by the end of the day I ended up Leasing a 2018 Honda HRV. I would recommend anyone looking for a Honda to go to them for a vehicle,you won't be disappointed read more

Manchester Honda - My 2018 Honda HRV. - Car Dealers Near Me - Manchester, Connecticut

Terrible place, sells crapy cars and the service is even worse. They are so cheap when you go there, you have to pay a quarter to get a cup of coffee or tea. Snack and drinks are all available from the vending machine. No price negotiation, again, they don't bargain their price. N sometimes you think even their listed price are worth it, that just mean there is something wrong with the car. I bought a car from them 5 years ago. Love the sales man, but it turned out it was a bad car, they said it's new break, but after I took it to the shop, they told me the break is all wear out to legal limit, rotor is done, n ball joint the bad. After I call them back, put up a fight, I end up buying a brand new honda civic from them. They promise life time free car wash when you purchase the car, but the truth is, every time u get the wash, u have to have the service man take your car to do it, it's such a hassle, they make a big stink too so you feel like you are bothering them. Service department are all scrum bags. They make thing up to rip you off. You think it's a honda dealer, everything will be honda standards, and it's okay that their price are higher, but no, they use off site body shops! Third party. And their service man is dumb and blind. So no, don't go there. I would never go there or suggest my friends to go there! read more