To Whom It May Concern, I am writing to formally complain about an unacceptable experience I had today with Mana Poke regarding a lunch order I placed today for myself and two co-workers. I initially ordered three bowls online: two with salmon and one with chicken. A few minutes after placing the order on line, I received a call from Teresa advising they did not have any chicken. I therefore canceled that bowl and proceeded with the remaining two salmon bowls. Despite this adjustment being made promptly, my order arrived one hour late, which is completely unreasonable for a lunch order--especially when multiple people are involved and relying on timely service. Unfortunately, the issues did not end there. Upon receiving the order, both bowls were prepared incorrectly, containing the wrong ingredients in each bowl and missing items that were clearly specified in the order. At that point, the quality and accuracy of the service had failed entirely. I contacted the restaurant and spoke with a staff member named Teresa to address these issues. Her response was deeply disappointing. She repeatedly said "OK" in a dismissive manner, showed no concern or accountability, and made no effort to offer an apology, explanation, or any form of reconciliation. Her lack of professionalism and apparent indifference only compounded an already frustrating experience. Between the ingredient shortage, excessive delay, incorrect food preparation, and poor customer service, this experience fell far below any reasonable standard of service. I chose Mana Poke expecting reliability and quality and instead received the opposite. I am requesting that this matter be addressed promptly and that appropriate compensation be provided for the inconvenience and poor service experienced. I also strongly encourage management to review customer service expectations with staff, as this interaction was unacceptable. Given the issues outlined above, I will not be placing future orders with Mana Poke and believe prospective customers should exercise caution when ordering from Mana Poke. read more

This place is near the condo I live in and I was craving poke one day after work. And I treated myself to it, because obviously, I deserve it LOL. Anywho, I ordered ahead for pick up on their website. The price was a little above average for poke in my opinion, but hey, I don't cheap out when it comes to my raw fish (or else you'll pay for it one way or another LOL xD). The spot is on the side of 8th street, next to the Subway and CVS side. It's kind of hidden and the inside was very "chill" (wasn't busy at all the time I went, around 5PM or so) for a lack of a better word. Anyway, my order was ready quickly in about 10-15 minutes, so I walked from nearby to pick my order up. Picking it up was easy, they just asked for my name. I inspected my order before heading back. My order felt super light and not to my surprise, it was such a small bowl. Granted, I didn't try their signature bowls, I built my own. Regardless, it wasn't terrible, but it wasn't great either. Compared to my regular spot, I would definitely make the drive to go there (Coral Gables) instead. I really wish I could give this place a better rating and review, but it just wasn't doing it for me. I only recommend this spot if you're craving poke and don't feel like traveling far. *photos of poke bowl to follow* read more

My friend and I came across this establishment right before Pink's concert. It's a nice, cute, small spot right across from the arena - the perfect place to stop and grab a fresh poke bowl before a show. There are two sizes available with all the fixings. The staff were friendly and helpful in making your bowl precisely how you wanted it. We loved spending a fraction of what we would have paid at Kaseya Center for mediocre food. Seating is limited inside, but there are plenty of tables outside. read more

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Amazing poke bowl with even better service. Im in from out of town and I think this will be my daily lunch!

Nice cute small spot right across from the arena. Perfect spot to stop & grab a fresh poke bowl before a show. Two sizes are available with all the fixings. Staff was friendly and helpful in making your bowl exactly as you wish - no frills! Loved spending a fraction of what we would have spent at Kaseya Center. read more

This poke would have been delicious until the poke was doused in sauce, which kind of ruined all the fish, watermelon, the whole dish. Wouldn't come back here but recommend you have the sauce ordered on the side so you can actually taste all the great flavors and ingredients they've got. read more

For Internal Poke Bowl day we decided to give this a try! Super yummy bowl with a great kick! We got the Tuna classic poke! I didn't know you can add jalapeño to these but the kick was delicious! read more

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Nice hidden spot right across from the FTX Arena. Had the spicy salmon bowl and it was fresh and full of flavor! With ginger, pickled cucumber, scallions, masago, crispy garlic, wasabi peas and spicy mayo, you really can't go wrong! Needless to say but I'll say it anyways, it's was flipping delicious! The place was very clean and the staff is friendly and forthcoming. Looks brand new from what I can see, very modern look. Not the biggest establishment so I'd recommend grabbing it to go to not get caught up in any lunch rush. If you work in the area and need something delicious and fast, this is definitely the spot to hit up! Parking is definitely an issue here, as most of downtown is, so be cautious when coming to this location. Go check them out! read more

Great place to grab a bite to eat before an event at the Kaseya. Small inside with only a few seats but the sushi bowl was fresh and tasty.

A small place. Inside is clean and there is a small table to sit if you want to dine in. Staff is friendly and really helpful. She gave me some ideas of popular choices. I got a spicy salmon bowl with some editing on toppings. The only thing stopping me from giving them 5 stars is the spicy salmon taste a little bit weird. I felt like it was half cook or things like that (not the super fresh raw salmon) but other than that, the rest was great read more

Lava Tuna bowl is one of the best poke bowls I've ever had. Very large portions and the service is great.

The poke itself is not the reason I am giving 3 stars. The food is decent, but the two people working made the experience unpleasant. Me and a friend walked in and were not greeted, but instead, blatantly ignored. Both workers (a man--the owner/chef--and a woman) had a very uninterested demeanor towards us. It took them 5 minutes before they decided to help us. The way they were talking made me not want to eat anymore. :( read more

New poke place in town so you know I had to try it! Hands down, best poke in Miami. Fish is delicious, toppings are endless and the sauces are so flavorful. This is my new go to poke spot. I order the Lava Tuna and add on avocado, scallions, crispy shallots and yuzu ponzu. The best! read more

Mana Poke - Lava Tuna Poke with cucumber, avocado, crispy shallots, scallions with 1/2 rice, 1/2 arugula - Poke Near Me - Miami, Florida

Honestly top poke in South Florida. I live 30 minutes away, with a saturation of poke spots within a 5-10 mile radius and nothing compares. I drive my happy a$$ 3-4 times a week to Mana. read more

If you're looking for a quick quality meal in downtown this is your spot. My favorite poke in Miami. Fresh, delicious tuna and salmon with all the toppings to match. Very helpful staff as well who give great recommendations read more

Amazing Poke! The freshest around. Carefully crafted, top top ingredients. Will definitely make it a regular take out/delivery spot. read more

Mana Poke - Lava Tuna! - Poke Near Me - Miami, Florida

I love poke bowls and this is by far is my favorite. I had the Salmon poke bowl and added crispy garlic and eel sauce. The crunchiness from the shallots and garlic along with the added savoriness was superb. The portions were perfect too. All too many times there is too much rice or not enough protein or too little greens. And the pickled ginger. I never eat ginger, but it tasted exceptional. And it all tasted so Fresh! Had it delivered during COVID early and without any issues. read more

Mana Poke - Yuzu Salmon Poke - Poke Near Me - Miami, Florida

Super good and tasty! Fast service! Would totally recommend! The portion was large and the tuna was fresh! read more

Mana Poke - Spicy Salmon Crunch - Poke Near Me - Miami, Florida

I really want to love this place because it's so close to my office and I always crave poke .. but something about this place is just didn't hit the spot . I tried them 3 times before I even write this review. Maybe they don't have a lot of traffic so they were keeping a lot of stuff in the back. My tuna was cut pretty bad (the white part i had to spit it out) the kimchee sauce was on everything.. so the whole poke bowl was just one dimensional to me. The girl that made my bowl seems a little confused lol , I hope they get more traffic coming in and stepping it up a notch! read more

Owner serves up some great poke bowls. Daughter and I stopped in before the Heat game. Delicious!!! Found a new go to spot before Heat games. read more

This place is a hidden gem. Never had a bad meal from here, 100% fresh and organic, wish they were open on weekends!

I really appreciate how quick we received our food. We will definitely be going back. The bowls were top tier!

Tasted fine but bit overpriced for amount you get and lack of range of toppings that you would find at other places. Also wasnt impressed that when I went in, even though the area was deserted, most of the food was empty and the person building my bowl had to keep going into the back to fill up containers. There should be a list of toppings available for anyone who does want to build their own bowl. read more

Business was closed when I showed up at 4:15PM on a Friday. Both yelp and google show the business should be open until 5PM.

I love this place!!! The food was fresh and exactly as I asked! I will keep coming here! Parking is terrible but worth figuring it out.

I asked for ginger in both my bowls, there was none & I asked for extra ginger on the side they only gave me 1 for 2 bowls . I got delivery & it cost $45 for 2 bowls I was upset that that's all the ginger they gave me. Also I ordered spicy tuna bowls but the tuna came in thick chunks .. I have had spicy tuna many times I don't know if it's because I don't get out much but I didn't like the consistency if I knew it was gonna be like that I wouldn't of ordered it. It was like a chopped up salmon consistency but it was tuna. Didn't seem like spicy tuna to me it didn't even look like it had sauce was just bare tuna chunks. read more

This location has all fives- location, great price, experience and excellent fast service without compromising fresh flavor. The other day I was in downtown Miami and I was so hungry so I decided to check out a nearby place for food. I decided to check out Mana Poke and it turned out to be the best decision ever! I was greeted very warmly by Theresa. I was a little overwhelmed by all the good choices but she was able to help me and recommend the Lava Tuna Poke Bowl. The Lava consisted of brown rice and a spicy tuna blend topped off with pickled jalapeños, shaved onion spicy, wasabi peas, crunchy shallots and avocado. It was so delicious! It was the BEST Poke I had ever had! Please do yourself a favor and come check them out! I cannot wait to bring my friends here before a Heat game so we can have a decadent quick meal before watching a game. I highly recommend Mana Poke. read more

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This place is under my building so I had to stop in. Service was great and they were very clean. The man who helped me took his time in making my bowl and was very patient while figured out I wanted it. I start with Spicy Salmon Crunch and built off of that. Overall great experience. The poke bowl was pretty good didn't pack a ton of flavor (because I didn't add everything I needed to), but still a very solid bite! Looking forward to building another bowl. Spent $14 for a regular sized bowl. They also offer a large size. read more

Mana Poke - Spicy Salmon Crunch Poke - Poke Near Me - Miami, Florida

Mana Poke just opened up in our building and we are extremely pleased with having this healthy option available to us. We ordered the Lava Tuna today and it was delicious. Everything looks healthy and delicious, and we will definitely be coming back to try other items on the menu. read more

Love this place. Local, fresh and great service. Great Delivery or to go. Faint specials are awesome (curry),

Great food and well priced. The location is literally across the street from the American Airlines Arena. I had the Spicy Salmon Poké Bowl. The salmon was fresh and tasted really good. I had a base of arugula but rice options were also available. It was a good option to have a poke bowl for lunch instead of the usual sandwiches or grabbing a pizza. I'd recommend this place. read more

Fish is extremely fresh. The rice was also fresh and warm. So many other places serve cold rice that's stuck together. We both had lava tuna(not as spicy as it sounds) and we will probably have that every time. Luckily it's next door so we'll be there a lot. read more

We got the Yuzu Salmon and Spicy Salmon Crunch bowls and they were both incredible! Simple yet full of great flavors and packed to the brim. Would definitely recommend to anyone who loves high quality fresh fish read more

Mana Poke - Yuzu Salmon and Spicy Salmon Crunch - Poke Near Me - Miami, Florida

Fantastic customer service. Salmon was fresh and delicious! Large portion size. Will be ordered again soon!

Food is SO clean and delicious you won't be disappointed. Amazing staff. Love this place!

The Mana Poke is so delicious my favorite is the Spicy Tuna Bowl Chef Geoff is always on point with quality and taste. Definitley recommend it read more

Mana Poke - Poke Bowl made from Miami's New Times best Chef Geoff ‍ - Poke Near Me - Miami, Florida

My new favorite spot I work in downtown and was excited to see a new poke place was open. I popped in the Hawaiian themed and was helped immediately by the friendly staff. I ordered the spicy tuna bowl. It was a delicious combination of bright flavors. This is the ultimate fast and healthy meal option in the downtown area. Definitely coming back for more read more

I had the spicy crunchy salmon bowl. It was pretty good. I was able to get half rice, half arugula, and also they packaged the crunchy stuff separate so it wouldn't be soggy when it got delivered. read more

Best place to eat healthy, fresh ingredients, flavorful dishes, knowledgeable staff...