I heard about this place from a friend, who had positive things to say about this place. I checked the reviews to confirm & NOW, I understand why there's so many negative reviews. I called Tuesday afternoon to make a reservation for Saturday night, for 3 people at 9:30. Reservation was confirmed with Ashley. I received a automated message to confirm my reservation for Saturday. PERFECT right? No. I drove from Elizabeth to Passaic to this place to have a good time, to relax from a stressful work week, but the COMPLETE OPPOSITE happened to us. We got here on time! 9:24pm for our CONFIRMED reservation at 9:30. Once welcomed, we were told that they "over-booked" & it was a 30 minute wait...... hold up? I called on Tuesday for this exact reason. So I question "what's the point of making a reservation, if I still have to wait 30 minutes to be seated?" Then the host (which is Ashley) asked me "Who I spoke too" I told her I don't remember but I think it was Ashley .. she said "OH THATS ME"- " are you sure" OBVIOUSLY I didn't speak to anyone else plus how else would I know your name if it's my 1st time here! She told us that we would be seated, but we had to finish by 11pm .... so you expect me .. to RELAX, DRINK, & EAT BY 11 ... okay Ashley.
While waiting to be seated, we had to check-in our coats for a fee of $2 each, when I saw plenty of people with their jackets still ..... sooooo ... even people who came after us.. still had their jackets. I couldn't even go to the bathroom & change my tampon. WHY? Because they were in MY JACKET! Smh, I was so agitated, after I picked up my jacket, at the end of the night, I didn't want to walk back inside there, for the VERY REASON OF HOW I FELT AT THIS LOCATION.
We were seated, once I spoke to the waitress, I asked if I could speak to the Manager. I explained the situation to him & he was very understanding & reassured us not to worry about the mixup & that we can continue to have a good time & that he appreciated that we brought up this concern. Time passes, we ordered drinks, appetizers, & around 10:45, we ordered dinner. We were approached by another male, saying he has Previously spoken to us about leaving at 11. HE PERSONALLY NEVER SPOKE TO ANYONE IN MY GROUP. once again, we explained that we had just ordered our food & that we already spoke to the manager... this is where.... I've had it already. We felt pressured into leaving ... we felt unwelcomed. Around 15 minutes pass by & we're still waiting for our food to come, once again .... you guessed it ... Ashley shows up. "Oh ... remember I told you we needed the table at 11" once again, we spoke to the manager & he said we're okay to stay here.
I can see this place, definitely lacks Communication between its employees. Our food arrives & I've already lost the appetite to finish the food I ordered, so what else do you do? You get your food packed & leave.
Overall, the experience was NEGATIVE, lacked communication, & it was very unprofessional to make customers feel that way. I've never felt like that in a restaurant, there won't be a next time at this place.
Oh ... this isn't even a full restaurant.... I don't know what the fuck it is. A MESS. read more