I'm disappointed with my experience because there was very little communication throughout the appointment. The lash set I requested was nothing elaborate--just a natural, fuller lash extension--and I expected the appointment to take around 1-1.5 hours. Instead, the service took over 3 hours. What concerned me most was that I was never informed that the appointment was taking significantly longer than expected or that something may have gone wrong with the application. I also was never asked if I needed a break, needed to use the restroom, or was comfortable continuing for that extended amount of time. I completely understand that services can sometimes take longer than anticipated, especially if there are unexpected issues. However, I believe the customer should be kept informed when there is a significant delay. A simple explanation or check-in would have made a big difference. Overall, the lack of communication and the unexpectedly long appointment made the experience frustrating and uncomfortable. I hope this feedback is taken constructively, because better communication with clients would greatly improve the experience. read more

I just had the eyelash lift and I love my results! The whole process was so relaxing and my eyelashes are so curly and girly :). I will definitely be coming back! read more

Hi, I've tried reaching out to schedule an appointment after purchasing your coupon on Groupon but I have heard back. Could I make an appointment for the set of lash extensions please? read more

This review is long over due. I hadn't done my lashes before so I was kind of nervous. I was referred to Tina by a friend because I liked the way her lashes looked. Tina is amazing! Her website is clear and professional and so are her services. Scheduling and appointment online was so easy and I'm glad she had an opening for me because it was only two days before my trip to Australia (I wanted to look extra cute ;)) when I got there Tina had a mini consultation with me which I thought was very professional and made me feel comfortable. This also made me feel relieved that she didn't put just any type of lashes like I've seen some other places do. The whole. Tina's studio is small but there is parking located next to the building which is super convenient. The whole procedure took about an hour and a half because Tina took her time on each lash which I am so grateful for! She is down to earth, straight up, and also funny. I got lots of compliments on my lashes because they looked totally natural, with a little sass. Whenever I want to get them done again, I will for sure return to Tina. I highly recommend. It is a bit pricey but you get what you pay for, which is top quality lash services. read more

Malama Io Studios - Eyelash Service Near Me - Honolulu, Hawaii

I bought a Groupon and can't reach them to schedule the appointment. Don't sell Groupons if you aren't going to return calls!!

Whoa! So not a me thing. But I love them!!!!! It is above and beyond about safety! Covid rules are followed! Parking was easy and they have two reserved spots. Inside is clean but not sterile. She takes the time to know what you want and guide you as best as she can. This was 1000% an amazing experience. read more

Today was the first day I EVER got lashed, let me tell you my experience was amazing! She took the time with me to go over in detail what I do for fun, what kind of look I want and even pictures to show me which would fit my face/lifestyle best! I took 1.5 hours totally from the time I walked in until I left but it seemed like 30 min as we talked the whole time and she answered all and any questions I had about lashes! Definitely recommending this place to my friends and will be back read more

Malama Io Studios - Amazing natural lash - Eyelash Service Near Me - Honolulu, Hawaii

So I found this place from a Groupon ad. It was one reg lashes with one free refill for about 99$ fri pin also ran some other additional discounts with it so it was another 20% off! I saved about 20$ more and used ebates for even more savings! What a deal! So there was a phone number on the Groupon and I texted it to see if there was any openings before I even purchased it. Luckily I could get one a week away and she was also very helpful as it was my first time getting lash extensions. She sent out confirmations by email and was always quick to respond to any questions. The studio is kind of by market city but moreso by gazen. It's the random two sort building right next to it by the stop light. There is only one stall for parking. It can be confusing but the easiest way to find it is look for the two stop lights and the stall is right in between it. You'll see a river and a gated fence right b fire it. The stall isn't the one that's directly in front of the building but more off to the side. So I get there and she was super friendly. She asked me what I liked and didn't and since I never had extensions before I just trusted her with her knowledge. She also noticed I had glasses and asked if I used them daily so we knew not to go with the longest last first in case they hit the frames when I blink. The appointment was about 2 hours or so. I didn't notice cause I fell asleep majority of the time. At the end she gave me some pointers and this lash brush to use after setting up my next appointment. A lot of my friends complimented my extensions and said it looked really natural. read more

HOLY MOLY!!! Ashley is so awesome! I love my lashes!! She's super sweet and easy to talk to. I've never gotten my eyelashes done before so, I was nervous. As soon as I came into the salon, she greeted me with a warm smile and a hug. My first set of eyelashes lasted more than three weeks, which is amazing for eyelashes. Most usually last about 2 weeks to at the most 3 weeks. She has two different lash styles and I am loving the "C" set! It is more of a wow factor compared to a more natural looking "B" set. I just got my first relash done today. She's located in the Paul Maria Salon. There's a small lot on the side to park in. I would totally recommend her to anyone!! She deserves more than five stars!!! I love her and will definitely be a loyal customer. read more

Malama Io Studios - The "C" set after my relash - Eyelash Service Near Me - Honolulu, Hawaii

I purchased a Groupon and received an email confirmation email for my appointment that I booked in August at 8 am. I arrived 15 minutes early, and no one was there. The gate to the business was locked. Upon checking their website, their homepage said: "Lash Up Studio Hawaii ... closed." I called the main number a few times and even attempted to message the owner on Instagram, but no response. I hate to write bad reviews, but this is terrible customer service! The business should have done their part to send a courtesy email to notify those with confirmed appointments that the company is no longer in business. read more

Wow wow wow! That sums up my experience with Tina at Lash up Studio Hawaii. Today was the first time that I got my lashes done by her and it was such a great experience. Her studio was very clean and Tina does everything she can to make sure that you are comfortable. She is also so easy to talk to (if you like to talk while you're getting your lashes done). You can talk to her about almost anything and she gives great advice haha. I absolutely love my lashes and will definitely coming back! If you are on the fence, I recommend her 100%. Thank you, Tina! read more

Malama Io Studios - Final product! "C curl" Length: 13 - Eyelash Service Near Me - Honolulu, Hawaii

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I bought a Groupon and scheduled an appointment but no one was there. It is a random building with a locked gate. Because it is a Groupon you have to book online. The owner said she didn't have any appointment scheduled even though it was booked in March and appointment was in May. I tried to book again and received an error message on the website, not able to book. She calls me today and tells me, it's not a right fit?? What kind of business is this? I've been to better lash studios with better customer service. Don't buy the Groupon and definitely do not book your appointment here! What a HEADACHE!! read more

This was my first time getting my lashes done in Hawaii (despite living here my entire life) and it was the best experience I've had by far. Tina is extremely personable. Despite only meeting her today, the entire experience was comfortable and welcoming, talking to her was like catching up with an old friend. I've had my lashes done in other states and this was the first time someone actually sat down with me and discussed with me what I wanted and what look I was going for. Normally they'll just go in and do what they think will suit my face. Tina was able to show me pictures and was very accommodating in spite of my lack of preparation (as I had no idea what exactly I wanted - since no one had sat down and really discussed it with me before). She was extremely patient and meticulous throughout the entire process and often complimented my natural eyelashes, which are apparently very long and I have a lot of them (I had no idea so that was nice to hear, haha). I'm so excited about having them done again and I'm really glad I came across Lash Up Studio Hawaii on Groupon. I'm definitely going to refer her to everyone I know who've been considering getting theirs done. read more

I found this place on groupon, and thought he take a chance. From the moment I booked my appointment everything was clearly organized and laid out. A couple days before my appointment I also recieved an email with parking instructions and a list of do's and don'ts. This was perfect for me! When I actually met Tina I was immediately comfortable with her and she was so open. She told me to make myself comfortable and then I filled out her questionnaire. She did something no technician has done before she asked me what I wanted and then proceeded to tell me what she thought based off my lash condition. This amazing woman can tell you almost everything just by looking at your lashes! She was very knowledgable and I have to say one of the most interesting people to talk to. I cant tell you enough about what a great experience it was, and the end result was beautiful. My lashes were a perfect combo of what I was looking for as and what I needed! I will be back for sure! read more

Got a Groupon for a Lash Lift as I wanted to do something different. After having extensions for a while from a different place, they ruined my lashes and it took me a while for my lashes to cycle themselves out and grow back stronger. Anyways, enter, Tina into my life. She was probably one of the most lovely people I have met in my entire life! My lash lift went by so quickly because of our amazing conversation and it has been a while (probably January) and I still have a slight curl in my eyelashes (because trust me, my eyelashes were by no means curly before I went to Tina) I have the typical, straight outward growing lashes and I still get the results I want when I put on mascara. My eyes still look as bright as they did when I first got it done. Go see Tina!!!! read more

I loved this place! I went in to just get an eyelash tint (about 35-40 mins), and it was honestly the best customer service I've ever had. Tina was very sweet and a great conversationalist. I felt very comfortable during the entire process, unlike the few other places I've gotten tints before where my eyes burned. My eyelashes look amazing, and I couldn't be any happier with the service/results! I 100% recommend booking an appointment here. read more

I got super lucky and won a gift card to Ashley's studio. I used it to treat myself for my birthday. I was nervous because, as a redhead, I have blond eyelashes. But, I'm pretty sure that's what makes me love these lashes so much! Since I was like 12, I've been wearing mascara so that you could see that I had eyelashes. With these lashes, there is no question that they'll be seen! And, even my boyfriend has commented that they look much smoother and more elegant than mascaraed lashes. Ashley is such a doll! She is so personable and sweet. The time goes by quickly while we chat away about anything and everything. Her studio is clean, comfortable, and adorable. If you've been thinking about getting lash extensions, I would highly recommend Lash Up Studio! read more

Here's the story: I found Ashley on Groupon and am SO happy I did. I am actually more upset that I didn't find her earlier seeing as I was in Hawaii for 3 years. Ashley made sure that I felt right at home. She is such a sweet person and was already comfortable after a few minutes of talking with her. She took the time to talk to me about what kind of look I was going for and I felt confident that she knew what she was doing. I came back for a relash.. and came back for another relash.. and back again. I couldn't stop. I was addicted! I honestly received compliments from my co-workers to my dental hygienist about my lashes. I recommend her to every single person that comments on my lashes. They look so natural that people have to ask me if they're real or not. This just goes to show how Ashley is a complete master of her art. I wish I could bring her with me to Maryland. I can only hope that I find another lash artist as awesome as her. Good luck to you Ashley and your business, you truly deserve it! read more

Such great service! She was very personable and intelligent. Complimentary consultation beforehand helps you choose the perfect lashes- highly recommend! read more

So....I've never had lash extensions, or any service other than brow waxing, so I was a little nervous. The staff at the salon was very friendly, and Ashley's studio is very clean, inviting and relaxing. Ashley is super friendly and approachable, and made me feel so relaxed and explained everything to I was confident when I made my choice of lashes and service. There are A, B and "Kardashian" choices LOL, so I went with the "B"/middle option. She talked to me the whole time she was working, and checked in on me to make sure I was doing alright. My lashes look AMAZING! I even went surfing the next two days, and they held up (I look amazing in my GoPro videos! lol) On land, I look like I have makeup on without looking overdone, and they are just the right length for holiday/new years parties! I'm looking forward to continuing my lashes with Ashley in 2016! read more

Tina is super duper awesome! The thing I really love about Tina is that she cares about YOU and the health of your lashes! She's not just about making money. I know from a personal experience! I've been getting lashes with Lash Up Studio Hawaii for about two years now and because of that, my lashes were getting weak and bare (which is totally normal for how long I've been getting extensions). Tina encouraged me to stop the extensions for a bit because she started to notice my lashes thinning. Trust me! When she told me this I was like "NO LASHES!? WHAT!? HECK NO!" Tina recommended taking a few vitamins and she also sold me a lash volume serum that she sells right in her studio. Now, my lashes are back to normal and I'll be going in for my first appointment back later today! And I cannot fricken wait! Tina is also super knowledgeable and experienced in other areas, so conversation is always super interesting. But, if you don't feel like talking, she doesn't mind you that you sleep. Totally best of both worlds! Lol! I have no complaints when it comes to Tina and her work! Five stars! read more

Ashley is fabulash!! I bought a Groupon and am super happy I did. Located in the back of a cute salon on Waialae, there was quite a bit of parking but it was Sunday. I was able to book online which made life easy and a confirmation email was sent prior. In addition, Ashley phone broke so she called me to let me know I couldn't get ahold of her that morning and to make sure I knew where I was going. Very sweet. The lashes are gorgeous! She did such a great job! She was a lash artist in San Diego and is trying to build her clientele here. If any of you are on the fence, try her out. You will not be disappointed. read more

Ashley did my lashes for my wedding and the job was immaculate. My friends got theirs done elsewhere and their ladies took much less time to do it, charged higher price, and their lashes were off within 2 - 3 weeks whereas mine LASTED ...it's week 7 and I still have some on. Ashley took her time and did not get any glue in my eyes, no pain, and was just very delicate and careful. Highly recommended service for a fair price for such an amazing job. Will be seeing her again 100% ...thank you Ashley! read more

I met Ashley through a mutual friend and I couldn't be happier with her and her work! She is such a doll, fantastic at what she does and always professional. I look forward to our appointments and the talks we have. read more

Tina is amazing! She made me feel confident and comfortable from the get go. I will definitely go back and recommend everyone I know and my family to her! My sisters and mom already have their appointments I was very hesitant about getting this done but she make me so grateful I did! read more

My mom bought me a groupon so I went for my session. I've had 1 lash session before and it was more natural so I wanted something a little more dramatic. I showed Ashley a picture of what I had previously so she was able to judge what length to go. She finished pretty quickly (within 2 hours). When I first looked I was very surprised. It was VERY dramatic. I thought I had gone too far. I went home and that was that. The next morning I looked in the mirror and it looked really good however. It has settled in now for 3 days and I love it. It's obvious (people at work have instantly commented) but it doesn't look insane. read more

After a couple months of complimenting my girlfriend's eyelashes literally every time I saw her, I finally decided that I needed to pay Ashley a visit myself for a full set of eyelash extensions. Ashley not only met, but exceeded all expectations. Like many other yelpers have said, she is extremely sweet and welcoming and so easy to talk to. She is also an absolute pro at what she does and the extensions look natural and feel light. I had never previously had extensions and was slightly hesitant due to how expensive they usually are, but luckily her prices are probably the lowest I have ever seen, so maintaining gorgeous extensions doesn't break the bank. I am always excited to refer someone to Ashley when they compliment my eyelashes (which is frequent these days!!) because I always leave her studio feeling beautiful and I want every woman to feel the same! Thank you, Ashley!!! read more

I had such a great experience with Ashley, easy to talk to and the application was so easy. It's almost 4 weeks and they still as hanging in there through ocean dives, sweaty workouts, and everyday wear. It's so nice to wake up and not have to do a full face of makeup, seriously best investment ever read more

I LOVE my eyelashes by Tina! This was my first experience getting eyelashes in a long time and I couldn't be happier! Tina's studio is really cute, clean, and comfortable. She has parking out front, so I don't ever have to worry about finding a spot! Before getting started, she walked me through the eyelash application step by step and explained what eyelash shape and length would work best for my eye structure and lifestyle. She is very knowledgeable and I immediately felt right at home with her! While she was applying my eyelashes, I was able to relax and enjoy myself! She took her time and went back through my eyelashes twice to make sure they looked perfect. When she handed me the mirror, I was so impressed with how they turned out! Before I left, she instructed me on how to take care of my eyelashes so they last longer. She is great for a natural OR more dramatic look. I don't think I could trust anyone else with my eyelashes now that I have gone to Tina! I am goingback for my second appointment tomorrow! read more

No words can explain how awesome Tina is! Came to her from a gift that was purchased off of Groupon and all I can say is, SHE IS THE BEST! I've been to other lash studios and nothing can compare to Lash Up. First off, Tina really cares about you. She will be truthful and realistic with you on how your lashes are. I have very thin and short lashes. Other places I've been to only had one weight of lashes. They had different size but not weight. And for me, my extensions always came off after 2 weeks if my lucky. Coming to Tina with damaged lashes, she had different weight and length. And she explained what she was putting on and the reason behind it. Of course everyone wants the full look of extensions. But she will be realistic with your expectations. Tina gives advice to get your real lashes stronger and healthier. Trust me, she won't tell you things that she haven't done on herself! Tina is a One person team, she is booked months in advance and that's why SHE's THE BEST! Start booking her NOW! read more

Love love love Ashley! I've been going to her for a while now for lashes and she has me addicted with how good they look each time!

Love Ashley! Her technique is amazeballs. A month before I got a new lash set from lash luxe, was not happy, they upsold me volume set, was not voluminous or full looking. By 2nd week so many had fallen off or got loose. I was sad and felt ripped off. Soooo was still in the hunt for love (lashes I love). She takes her time and you can feel the care she takes of your lashes. She is very straightforward, friendly, she makes you feel very comfortable. Anyway, I left with full lashes, 2nd week went by, I dont think any fell out or got loose yet. I'm in love ;-) read more

I am glad that I found Lash Up Studio. Being the first time I did lash extensions, I was not sure what to expect. Ashley made the experience very comfortable and the results were fabulous. After three weeks, they still looked good, Her lash work is so good, I recommend her to anyone. read more