I genuinely want to like this place more than I did initially. Let me start by saying, THIS IS NOT A PLACE TO GRAB A QUICK LUNCH. THIS IS AN AFTERWORK MEAL, HANGING IN THE NEIGHBORHOOD, TREATING A CLIENT TO A MEAL SPOT. The flow of service is so slow. Each time I've come here on lunch break, i've spent at least 1:15 minutes inside, and 20 minutes of that was spent rushing to eat everything to get back to work.
The service here is friendly but it can be slow and awkward at times. The communication between the customer and waitstaff is something to work on as they haven't informed my party, on the several occasions we've dined here, of prices for their weekly specials which change or that there's an additional charge for items, I.e if you request for more bread that's $3 not free, if you ask for sour cream, you'll receive a 1.5 oz ramekin and that's $3, too. I could've complained about these charges but I was afraid the language barrier might get in the way and don't want to cause any drama because things may get lost in translation.
Apart from the surprise charges, the staff have very friendly personalities and I've noticed play multiple roles in the restaurant.
However, I've experienced my dessert order being forgotten and waited over 15 minutes for it but my dining mate received there's 2 minutes after putting their order in. Or if drinks are ordered from the bar, depending on who's tending, they'll bring drinks out one at a time, instead of all at once. It's my hope that the wait team becomes more use to the flow of service and things will improve. (Again, not saying their terrible but the communication and wait time for drinks and food is crazy)
The food itself, when you do receive it is delicious! The dishes have been coming out less than fresh made hot, almost warm depending on the dish, but their Pork chops (Chuleta), Salmon, nachos, dishes are amazing. My GRIPE, is that their portions are so "small". And I mean that in the sense that their prices don't match how much is being given. Especially talking about their nachos. The nacho platter was so beautifully decorated but it's definitely not bar nacho portion which I'm used to. I wouldn't consider it enough to share. Incredibly delicious, as are the other dishes offered but "small".
Also, their drinks are actually small, compared to their competition and just in the industry, the highball glasses with drinks stuffed with ice and then beverage, while mixed just fine, I don't bother anymore.
The ambiance, is nice, wood tables, glass windows and doors.
Overall, I wouldn't want to come here for a lunch break. Maybe a date that you want to treat to a nice evening and be bougie.
I don't want to seem too negative but I personally wouldn't come back although the food here is great! 4/5 for the food but the portions and price make me hesitant. I encourage the rest of you all to try it though and experience Maisonetta for yourselves!
Thank you for the service as always yall! God bless! read more