I was super duper impressed by my experience at ESP Auto. I needed an oil change, inspection, and…read morenew tires. They were totally fine with me ordering my own tires, did a great job on the oil change, and despite not doing inspections directly: sent my car off to be inspected at another shop. The attitudes of the staff were amazing (contrary to my experience with Complete Automotive in Easthampton). They went out of their way, were affordable, and really seemed to care about my experience. We'll be going to them from now on.

I specifically asked, before I booked the appointment, if the $133 per tire price they quoted me…read moreincluded mounting and balancing, and was told that it did, and it also included an alignment. When I received the invoice, they charged an additional $105 ($29.95/tire) for mounting and balancing, and $79.00 for the alignment. I called an asked them about this, and they condescendingly told me that I must have misunderstood the yes or no answer to my wholly unambiguous question. If they said that they misspoke, or took any small amount of responsibility at all, I would've been okay with it, but they bent over backwards to put all of the blame on me. This occurred after I decided to give them another chance, even though a few years earlier, they gave me an estimate for my exhaust and asserted that my muffler's flange was bad, but when I went to another shop, they showed me on the lift that this flange was completely intact. They do decent work but you cannot take them at their word when they quote you a price.

Honest, family business with knowledgeable mechanics. Mainly I get my yearly inspection sticker and…read moreoil changes here but when my brakes needed repair I brought my car to this shop and have been very pleased with the results. Friendly and efficient front office. Chico is the best!

Best mechanic in the valley. Fast, Affordable and knows how to fix all of our vehicles and a great…read moreplace to renew emissions sticker.

I've been going to Complete automotive for years. My husband told me he's the best in the business…read moreso I bring my vehicles there now too can't say enough good about this company and the folks that work there.

Weirdly conservative waiting room with no airflow or space. Trump and gun magazines everywhere -…read morewhich is obviously deliberate. I'd rather go somewhere professional that can keep their politics where they belong (in this case, the trash). Inspection took quite a bit longer than my usual place, so my rating isn't just about the discomfort.

Good samaritans,! A low tire pressure light 15 miles from home is no fun. Courteous and quick…read morecheck; down a few pounds per square inch. Tire pressure restored. Back on rhe road. Leaves a favirable impression. A clean and calm shop. Wouldn't hesitate to return.

We've had them fix 2 flat tires and attempted to have them inspect our car…read more They are booked out pretty far, so you need to make an appointment. One of the flat fixes, a plug, only kind of took. The tire still has a slow(er) leak, but we are selling the car anyways AND getting a car in to them to work on is a hassle, so we're just topping the air off weekly, bi-weekly. Also the repair cost 2x what I paid last time I had plug done in Boston. Meh. We brought our other car in to have faulty valve stem replaced. Fine job done. Ni While the car was having that valve stem replaced, we asked them to inspect our flawless, unmodified 20k mileage sedan. They refused, saying that they'd need to fail it for tinted windows. The car was delivered to us FROM THE FACTORY with the tint and sold to us brand new from a dealer in Massachusetts. This makes the tint legal (and it is Mass legal tint). It has passed inspection in Mass 4 times. It was an necessary hassle to bring it elsewhere.

If you like good customer service, look further. This place is a poorly run dump. I went to have my…read morecar inspected. First, the building is a mess, and the entrance is not very clear. I went in and was told to park in front of the last garage, where a guy would meet me. After waiting several minutes, a guy came out and told me to move my car, so I moved it to a parking spot, if you can call it that, since there was about 30 square feet of puddle. The guy hovered right next to my door as I got out, and then he got in without saying anything. I asked, "How long will it take?" and heard the response, "Five! Thirty-five!" I said, "So, five minutes, or 35 minutes?" And he said, "Five minutes!" So I said, "Okay, I'll be back in a bit then, going to go across the street." What happened next was like a scene out of a bad movie. The guy just kept shouting "35!" at me, like half a dozen times, while I said, "Yeah, I know, it's $35." "35!" "I will pay you when I get back." "35!" "Do you mean you want the money now? I don't have any cash. I have a card. I can just pay you in a few minutes when you're done." "35!" "I have never been asked to pay upfront for a car inspection before, is that what you're asking?" "35!" "I don't have cash on me." Finally, a full sentence. "You said you had a card, just give it to me now." I am not about to give my card to this guy, who looks and acts like he's drunk and clearly isn't carrying a card reader. I'm starting to wonder if he even really works there. So I say, "Look, I have never been asked to pay upfront for a car inspection before. I can pay you when I get back in a few minutes, because it's not like I am going to go anywhere: you do have my car. Or I can just take my business someplace else." Instead of responding, he just gets out of my car and walks away. So I go back in the front and ask if this is how they run their business, and the guy at the desk says, "Well I told you you needed $35." (No, he didn't.) I told him that the other guy had poor communication skills, and explained that I don't care if I have to pay upfront when it is clearly communicated in a way reflective of good customer service, and not just shouted at me repetitively in a way that isn't clear. At this point, the other guy comes out and starts shouting at me again, saying he usually says "35" three times, but this time said it five time, implying that I must be an idiot for not understanding what his neanderthal-like method of single word communication meant. I let them know that they needed to improve their communication skills and customer service and that I would be taking my business someplace else, and I left.

One of the most unprofessional places I have ever been. I drove in to get some gas and the female…read moreattendant berated me for wasting her time for such a small amount of money. This is not the first time her, or another attendant has been rude to me. It will be the last though. My wife has also been given poor service from this trash heap. No rating is low enough for this place. Since I have to though....

Ok, I don't know who answered the phone, but he was really, really mean for no reason. I told him…read morethe problem and he rudely listed things I could have done that might have caused it, including berating me for speeding (which has absolutely nothing to do with the problem and is untrue) and not "cleaning up after myself." Then he told me he "might" be able to get to my car if I dropped it off, but it "obviously wouldn't be a priority." I told him I'd get back to him after making some other calls and he said "if you want someone else to do it, go ahead" and then hung up on me. I'm generally really forgiving of people in service jobs but this was truly unnecessary and honestly just hurtful. I won't be going there and I will be warning others against it.

STAY AWAY!!!!!!! I had Matt tow my car home. He left the keys in the ignition with the lights on…read moreduring the tow. When we got to the parking lot where I live, he took the car off the truck and was going to back it into my space. The car would not start (because the battery was dead...HIS fault!) so, he just left it there blocking the entire driveway and said, "you'll have to deal with it". I could not even push it because it's AWD so I couldn't put it in neutral. He could have easily put it back on his truck and moved it to a different spot where it wasn't blocking traffic and blocking someone in. Very mean, angry, nasty old man!! I'm SO glad I didn't have it towed to his garage...WAY OVERPRICED!!!!!

Always does great work for me. I am a repeat customer that has had complicated conditions from far…read moreto road paint. Alex restored the car like new.

Went here based off a good recommendation of a friend. Alex scheduled me promptly for a muffler…read morereplacement and gave me a reasonable quote. They let me bring parts I purchased. Luis did the work and was honest and communicative. There were no surprises here about the fee for agreed upon work or the time it would take to do the job. I'm happy with the job and would go back for future work on my car. Also, they backed my car out of the garage for me no problem when I requested it. One point deducted for some miscommunication about my appt (no one there to greet me), but it got cleared up within 20 mins of my arrival.

They were just fabulous. Got me in quickly, price was lower than estimate and I got the best water…read morebottle I travel the world with!

My front bumper got dented after a small collision, and 1812 was able to see me in about a week…read more The repair itself--replacing the front bumper--took only 2 days, and they made the process so easy for me, from scheduling a repair to arranging a car rental to communicating updates. But even before the repair, Chris kindly made a couple adjustments to make sure my car was safe to drive between then and the repair appointment. The service was also wonderful. Peggy and her family are so kind. I'd definitely come back here to service my car.

Please don't go to this place for car inspection. In my experience, they look for very minor issues…read morethat are not truly safety-related. Last year, they failed my car because of old windshield wipers. I gave them another chance this year because they are close to my home, but they failed me again because of a loose front plate. I had it screwed back in and returned, but they still said it was not drilled properly. I then went to another inspection shop with the car in the exact same condition, and it passed without any issue. This place wasted my time and money. It feels like they are focused on finding small reasons to fail inspections and push minor repair fees. I will not be going back, and I'll be telling my family and friends to avoid this shop.

Soooo, I used to really love Pro-lube. However, I brought my vehicle in twice to have a bolt or…read moreclamp replaced on the heat shield and they couldn't fix it either time and finally told me to take it to the dealership to have the repair done correctly. I took time off from work both times I had Pro-lube "fix" it. I brought in the bill from the dealership and they said they would not reimburse me for my cost, nor did they offer me a discount on the oil change I brought my car in for today. I felt there was a verbal agreement they would fix my car both times I brought it in. They could have at least told me the second time it was beyond their level of expertise. I know they probably tried to make the repair, but feel conflicted about their decision. I had been a customer of theirs for years, but think it's time to look elsewhere.