My boyfriend, our two kids and myself decided to stop here for a quick bite to eat before grocery shopping. We ordered our drinks then put the kids food and an app in. Shortly after, ordered our adult entrées. The kids food came out quick followed by our app and then the salad that came with my boyfriends meal. About a half hour passes - both kids have finished their food. The app and salad are gone. Server clears our plates. 15 more minutes passes. I start asking my boyfriend where does he think our food is only for our server to come back to the table and say, "So do you need any more time to look over the menu?". Completely baffled, we both look at him with the "are you joking" face and said, "We already ordered almost an hour ago." He then blames the ticket machine in the back and retakes our order. At that time, we also asked for a small container to box up our 5 year olds leftovers and the server decided he would take my drink to refill it. 20 more minutes and still no food plus my drink is still missing and now I am furious... I get up to seek out a random server(as we haven't seen ours since he took our order for the second time) and ask that they send a manager to our table. 5 more minutes and the manager is bringing our food to the table. Keep in mind, we have been waiting for OVER AN HOUR, both our kids are finished eating and becoming restless. Not to mention, I STILL don't have my drink refill or the small box we asked for. I explain all of this to the manager and ask for additional boxes for the food we waited over an hour for, as we had things to get done. She apologized and says she would comp the kids meals and our app. Well the whole reason we went here is for the kids eat free so comping meals that are already supposed to be free is an insult. We let her know this and she says, "oh yeah... I am thinking its Saturday. Don't worry, I will take care of you." Comes back to the table with all the boxes necessary for my boyfriend and I to take our food home and says she has gone ahead and taken care of the appetizer. Then said the server must have took on more than they could chew and obviously forgot to put our order in. WOW!! I am in customer service currently as the General Manager of a reputable hotel and prior to this I was also a server for many many years. For this manager to comp a $7 app and assume that this was "taking care of us" is a slap in the face!! Had the manager delivered proper service recovery, I probably wouldn't be writing this review... but... she didn't. I will never go to this Main Street Pub ever again. Horrible, awful... just plain no good service from both the line staff and management. I am extremely disappointed! read more