First visit, just to top off AC on an older car, done, now super cold, BUT what impressed me, owner…read moreof six cars, was how neat and organized the place is, staff also very nice, nice older dog (always a good sign). Place is deceiving - has a narrow-ish face, but goes WAY back; I did a walk around. Neat everywhere inside and out. This is the way an independent garage should be, and their appointment book shows a very high level of customer satisfaction.

I had an issue yesterday with my car while I was about an hour away from home. I was trying to…read moredetermine if it was safe to drive my car back to Portland or suck it up and have it towed. I went to 6 different garages (not expecting them to do anything in the moment but advise me on the safest way to get it home. I was on the verge of a full on melt down when I decided to try one more garage before calling a tow truck. Luckily the next one I found on the map was Bill's garage. Brandon was incredibly helpful and professional and asked me to stop by so he could have a look. When I arrived Brandon came right out and ran diagnostics a few times and drive it around a bit to assess the situation. He felt like it was ok to drive it back which was a huge relief. I wish the garage was closer to Portland because this would definitely be my go to shop. Thank you so much for everything, Brandon!

Great service and amazing warranty…read more I had a small leak in my truck tire and needed a rotation. Called and was able to be seen the same day. The staff was friendly and fast. The entire appointment was exactly 59 minutes. Not only that, when it came time to pay what should have been about $60, I was told it was all covered by the warranty on my Cooper Tires. They knew they would do it for free and still treated me just as good as a paying customer. In this day and age, that's something really worth noting. As a result, I will be using them regularly from now on. Their prices are reasonable, the work good and the staff is very good. This is the type of place I'd send my mother to for her car service. We'll Done!

Went to have 2 tires mounted on rims on the car. They wanted $80+ to mount 2 tires! I recently had…read moreto remove the tires to do some brake work. Every lug was tightened differently. I had to use a 3 foot pipe on my breaker bar to remove 2 of them. THEIR HELP IS UNTRAINED/UNQUALIFIED. Beware..

I've been coming to this VIP for a couple years now - including yesterday…read more Tire change overs, inspection stickers, air and oil filter changes, brakes, regular mx, etc. My dad's ever present warning, "be careful they don't sell you things you don't need" has never applied. They've always been fair and honest. Once or twice there were additional things I needed (like brakes ) and they were factually needed! The mechanics showed me why they were making a recommendation. Up to me whether I follow it or not. Thank you!!! Service has always been done very quickly and at a fair price. They are communicative. I've never felt pressured to buy or do anything. My car has always been ready when they tell me it will be. They've even offer a veterans discount.

My daughter had a set of new snow tires a little more than a year ago, and they started to cup on…read morethe outside front. This was on a brand new 2022 honda with suspension clean enough you could eat off it. The alignment was such that they quickly starting cupping and by the time she noticed it, it was enough to see the damage.... so damage was already done. Her 2022 Honda Civic should have been crazy easy to align and balance. I just bought a brand new top of the line set of rubber for $1,200 in March 2025, and my prior tires were worn with low tread but literally perfect, not a trace of wobble from 50-80mph, and not a trace of uneven wear. Literally not a trace of uneven wear. The new set had a significant wobble as soon as I left. I brought the vehicle back a couple weeks later they claimed to adj the balance and adjusted the alignment. The Ford Edge still wobbles, characteristic of a bad balance job, so it feels perfect up to 55 or so then it wobbles up to 75 then it feels like no wobble. So it is definitely not balanced. My front tire now has a road sound that is not crazy loud, but I can hear it, so it is not aligned or balanced or some mix thereof. The sound is characteristic of toe being off, I think. The car still wobbles around 55-70mph, so bad it makes papers in my truck violently shake. I then bought a gravity alignmment tool at Harbor Freight, and checked my wheels balance at home. And sure enough, two wheels were significantly out of balance. I took the ford edge immediately to a Ford Dealership and said nothing for history, just it shakes a tiny bit and had a road noise that should not be there, and they adjusted my alignment which was totally off. The dealership showed the before and after. Front wheels are supposed to barely turn to the inside, common knowledge. Not perfectly straight on and not barely to the outside. My front right was barely adjusted to go to the outside. The VIP tech did not understand alignments, and someone adjusted one wheel in the wrong direction. When TODD was at Topsham, this was a well run ship, I always had spot on alignments with Gary the tech at the time, and never ever had severe balance issues. The VIP when the manager was Todd was awesome. The VIP with no manager named Todd is not good. The new manager and techs are not trained to be expert, they do not perform at an expert level, and should not be advertises as professional, tires are really expensive and between Katies set and my new set, the techs incompetence is really costing us. We will be looking around to go elsewhere and will spread to word to avoid VIP for now in Topsham for seemingly shoddy work. the video shows 4 seconds slow highway speed on rt 196 in a section with no bumps, cracks or potholes, see how crazy the paper wiggles. Ugh. Very disappointed. Update, the front right wheel was a whopping 1oz off. No wonder it wobbled. This was after two visits in a row to have vip the new tires they put on, the second they balanced them one was 1oz off. Dan Foshays in Hallowell repaired it correctly w road test balancing and the youngest tech in that place looked like 40, their office (dan Foshays) had 25 sq feet of certifications included a thank you from the BBB.

I grew up around the auto business, and I worked at my family-owned VW, Mazda, and Saab dealership…read morefor years. I have extensive experience with mechanics and various independent shops. The people of Autometrics are absolutely the BEST! A simple way to know if a shop is good is to see how busy it is. The owner even saved me $500, even though I was expecting to pay the full cost. Bottom line is they are honest, and I trust them. I know if I need work done on my vehicles, they are the only place I will go.

Parts were extremely overpriced. They say it's because of their warranty. I was charged $676 for…read moreparts that I could've bought myself for $135. I also made the mistake of telling them how much I needed to spend and they came in $161 above that amount, don't repeat my mistake. DEFINITELY GET A SECOND OPION!! I feel completely taken advantage of and ripped off.

Amazing customer service. These folks are so knowledgeable and take the time to discuss any…read moreconcerns and questions about our German cars.

Spectacular auto mechanic shop, perfect customer service, remarkably friendly team members,…read moreinspired owner. NOT ( N O T ). PRIVATE EQUITY OWNED, instead privately owned by car people who actually care about you, your automobile, your life, and the soul of this company. I've done business with Autowerkes for fifteen years. My experience with Autowerkes is a 12 on a 1-10 scale. Stuart Shaw

About a month ago, I went to Maine Auto Service for a battery. I WANTED an Interstate and MAS was…read morethe only place who could get me in without having to wait 2 weeks. Who wants to wait that long when you already know that you need the battery. Anyway....the man I dealt with kind of conveyed competent charm. Said the right things, etc. I only waited a reasonable amount of time, especially for drive-in service. And everything was fine until he gave me the bill told me how much the battery was going to set me back. It was an (almost) obscene amount, about 40% more than anyone else had quoted me (all the places that couldn't get me in). You see, I never asked (and shame on me for that) because everyone else had quoted the same general price. I mentioned that it seemed a little high, to which he replied that THAT is what it costs, and that was that. What *I* didn't/never told him was that my last job was running a small-ish chain of auto repair shops 14 years); literally! I had my thumb on the pulse of what others charged in the area, and I tried to NEVER make anyone feel like they got taken. I knew how good (or not) their techs were, and how they operated. That people trust MAS for whatever reason is fine, but my one experience was the only one they get. Maybe their service is so extraordinary that the price doesn't matter to many, but for a purchase of convenience that didn't take but a few minutes, they absolutely did NOT win me over.

Super friendly and they always do high quality work. They also communicate well, don't overcharge,…read moreand are straight shooters. They are my favorite local shop. Highly recommend them! -BB

It is awesome, he is good at his job and prices are reasonable and he is quick and efficient with…read morehis work

My husband and I have been going to this gentleman for over 20 years. With our cars and our…read moredaughter's cars. Matter of fact my car is in there right now. Thank you very much for all your hard work that you do to keep us safe on the road.

Excellent value for oil and filter change, and the staff were helpful, welcoming and friendly…read more Really delighted to find a family-owned quality auto shop in my new neighborhood.

A most egregious sequence of events…read more Agreed upon full day drop off for battery replacement; car did not start up right upon pick up, had faith, and it was dead upon morning. Had to Uber kids to school, call roadside assistance for jump. Was not told until back in person that the reason was THEY NEVER REPLACED THE BATTERY BECAUSE THEY DIDNT SEE IT ON THE PAPERWORK. This was the sole issue that had been discussed for 2 days prior. I'm still pleasant at this point; walk home. Receive call ACCUSING me of not giving them my keys; they strongly believe this because "I gave them the car running". I'm like duh, the battery's dead, that was a convenience TO YOU. At this point, I say "you already didn't render services upon payment in full and now you're telling me you lost my keys, why would I believe you?" I hung up, I'm on my way. On the way on my child's scooter, I get a VM, of course they found the keys. Pete(?) meets me outside, hands me keys, tries to show me "what happened". As I'm already getting in my car, he says "I don't appreciate you hollering at my guy". Well, I don't like the false security of being sent off for paid services not rendered and then getting accused of lying and the possible stress of lost keys on top! Wow! I never even asked for a refund. UNACCEPTABLE.

Had an all around terrible experience. Came in for an oil change and a state inspection, and I was…read morefailed for a front link in my suspension. They wouldn't tell me how much it was going to cost to repair because it was the end of the day, even though they were the ones that moved my appointment an hour later. I took my car to another local shop for the repair and nothing was wrong with my suspension. VIP is total crap. I should have listened to everyone before, and I learned the hard way.

Bought wheels and snow tires from Tire Rack, and had them delivered to VIP Tires (they have an…read morearrangement with TireRack). Set up an appointment with VIP for a few days after the expected delivery. Tires/rims were ready to put on my car when I arrived at the shop. In and out in 30 minutes. Great service. As they requested, came back ~25 miles later to make sure the lug nuts were torqued appropriately. Quick, friendly service then, too.

Todd has solved problems that no other mechanics could. He is a very smart guy, very capable and…read morevery honest. His son, Lucas, is cut from the same cloth. I'm old enough to have had many mechanics over the years. These guys are the best--and I don't say that lightly.

I have used a number of different repair facilities until I went to Merrymeeting Auto. Since then I…read moreonly trust my autos to Merrymeeting auto! Todd has always been honest ant straight forward about repairs and time frame of repair. I have relied on Merrymeeting for at least 14yrs for things I didn't have the tools or facility for. I've never felt anything was ever over priced or made up, as a former mechanic I totally trust Merrymeeting Auto Repair for all my needs!