I've been coming to this VIP for a couple years now - including yesterday…read more Tire change overs, inspection stickers, air and oil filter changes, brakes, regular mx, etc. My dad's ever present warning, "be careful they don't sell you things you don't need" has never applied. They've always been fair and honest. Once or twice there were additional things I needed (like brakes ) and they were factually needed! The mechanics showed me why they were making a recommendation. Up to me whether I follow it or not. Thank you!!! Service has always been done very quickly and at a fair price. They are communicative. I've never felt pressured to buy or do anything. My car has always been ready when they tell me it will be. They've even offer a veterans discount.

My daughter had a set of new snow tires a little more than a year ago, and they started to cup on…read morethe outside front. This was on a brand new 2022 honda with suspension clean enough you could eat off it. The alignment was such that they quickly starting cupping and by the time she noticed it, it was enough to see the damage.... so damage was already done. Her 2022 Honda Civic should have been crazy easy to align and balance. I just bought a brand new top of the line set of rubber for $1,200 in March 2025, and my prior tires were worn with low tread but literally perfect, not a trace of wobble from 50-80mph, and not a trace of uneven wear. Literally not a trace of uneven wear. The new set had a significant wobble as soon as I left. I brought the vehicle back a couple weeks later they claimed to adj the balance and adjusted the alignment. The Ford Edge still wobbles, characteristic of a bad balance job, so it feels perfect up to 55 or so then it wobbles up to 75 then it feels like no wobble. So it is definitely not balanced. My front tire now has a road sound that is not crazy loud, but I can hear it, so it is not aligned or balanced or some mix thereof. The sound is characteristic of toe being off, I think. The car still wobbles around 55-70mph, so bad it makes papers in my truck violently shake. I then bought a gravity alignmment tool at Harbor Freight, and checked my wheels balance at home. And sure enough, two wheels were significantly out of balance. I took the ford edge immediately to a Ford Dealership and said nothing for history, just it shakes a tiny bit and had a road noise that should not be there, and they adjusted my alignment which was totally off. The dealership showed the before and after. Front wheels are supposed to barely turn to the inside, common knowledge. Not perfectly straight on and not barely to the outside. My front right was barely adjusted to go to the outside. The VIP tech did not understand alignments, and someone adjusted one wheel in the wrong direction. When TODD was at Topsham, this was a well run ship, I always had spot on alignments with Gary the tech at the time, and never ever had severe balance issues. The VIP when the manager was Todd was awesome. The VIP with no manager named Todd is not good. The new manager and techs are not trained to be expert, they do not perform at an expert level, and should not be advertises as professional, tires are really expensive and between Katies set and my new set, the techs incompetence is really costing us. We will be looking around to go elsewhere and will spread to word to avoid VIP for now in Topsham for seemingly shoddy work. the video shows 4 seconds slow highway speed on rt 196 in a section with no bumps, cracks or potholes, see how crazy the paper wiggles. Ugh. Very disappointed. Update, the front right wheel was a whopping 1oz off. No wonder it wobbled. This was after two visits in a row to have vip the new tires they put on, the second they balanced them one was 1oz off. Dan Foshays in Hallowell repaired it correctly w road test balancing and the youngest tech in that place looked like 40, their office (dan Foshays) had 25 sq feet of certifications included a thank you from the BBB.

Excellent value for oil and filter change, and the staff were helpful, welcoming and friendly…read more Really delighted to find a family-owned quality auto shop in my new neighborhood.

A most egregious sequence of events…read more Agreed upon full day drop off for battery replacement; car did not start up right upon pick up, had faith, and it was dead upon morning. Had to Uber kids to school, call roadside assistance for jump. Was not told until back in person that the reason was THEY NEVER REPLACED THE BATTERY BECAUSE THEY DIDNT SEE IT ON THE PAPERWORK. This was the sole issue that had been discussed for 2 days prior. I'm still pleasant at this point; walk home. Receive call ACCUSING me of not giving them my keys; they strongly believe this because "I gave them the car running". I'm like duh, the battery's dead, that was a convenience TO YOU. At this point, I say "you already didn't render services upon payment in full and now you're telling me you lost my keys, why would I believe you?" I hung up, I'm on my way. On the way on my child's scooter, I get a VM, of course they found the keys. Pete(?) meets me outside, hands me keys, tries to show me "what happened". As I'm already getting in my car, he says "I don't appreciate you hollering at my guy". Well, I don't like the false security of being sent off for paid services not rendered and then getting accused of lying and the possible stress of lost keys on top! Wow! I never even asked for a refund. UNACCEPTABLE.

Todd has solved problems that no other mechanics could. He is a very smart guy, very capable and…read morevery honest. His son, Lucas, is cut from the same cloth. I'm old enough to have had many mechanics over the years. These guys are the best--and I don't say that lightly.

I have used a number of different repair facilities until I went to Merrymeeting Auto. Since then I…read moreonly trust my autos to Merrymeeting auto! Todd has always been honest ant straight forward about repairs and time frame of repair. I have relied on Merrymeeting for at least 14yrs for things I didn't have the tools or facility for. I've never felt anything was ever over priced or made up, as a former mechanic I totally trust Merrymeeting Auto Repair for all my needs!

Amazing customer service. These folks are so knowledgeable and take the time to discuss any…read moreconcerns and questions about our German cars.

Spectacular auto mechanic shop, perfect customer service, remarkably friendly team members,…read moreinspired owner. NOT ( N O T ). PRIVATE EQUITY OWNED, instead privately owned by car people who actually care about you, your automobile, your life, and the soul of this company. I've done business with Autowerkes for fifteen years. My experience with Autowerkes is a 12 on a 1-10 scale. Stuart Shaw

I requested their service for shrink wrapping a 43 foot sailboat. They were very responsive,…read morekeeping in touch with me regarding their work schedule. The work was done very thoughtfully and professionally when they said it would be, and was better work at a lower price than my former contractor's. I recommend highly!

I've used Ponce for at least 10 years to take care of my boat and my motorhome. The boat I've had…read morenumerous issues including a motor rebuild in yearly maintenance and pots is always done an excellent job for me. I store the boat and motor home there and that is convenient they wrap and I have had no bad issues at all. I had problems with my motorhome that I had a number of people look at and it was not resolved and the mechanics at Ponce were eventually able to resolve it and my motorhome runs great now and I mean great I could not be more pleased. You can feel confident that they will do the best they can for you maybe not always perfect but they'll take care of things. They also maintain my boat trailers and have even had work done on my truck. The point is I've used them enough over a long period of time for numerous vehicles and can confidently give them a five-star rating.

This place has been closed. Spiderwebs on the door handle. Lights are on...nobody home.read more

These guys are morons. I went in for an oil change and my car left the shop making all kinds of…read morenoises it had never made before. Went back a few years later for an oil change again. I figured the staff would have changed since my last experience. It took them 3.5 hours just to change the oil and my car was the only one in the shop. Then they came out and said that my brakes and muffler needed to be replaced. Took it to my family's mechanic a month later for an inspection and he said my brakes and muffler were in perfect condition. Unbelievable. Literally unbelievable. There are many MANY better places around town to go instead of Meineke in Topsham.