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    3 years ago

    Needed to mail a birthday card and a few other items, very helpful, and great customer service!!!!

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    The UPS Store

    The UPS Store

    (59 reviews)

    I don't write many negative reviews because unless service is so bad that it calls for one, I'm not…read moreone to tear down a business. That being said, I paid all fees associated with international packages (which you are obligated to do to even receive said packages) with receipts. 3 months later, UPS is applying late fees and issuing additional charges because they cashed my check, charged my cards, but they didn't attach any of the money I paid to my account. It's insane to me that they had over $800 floating around in their system that they already took from me but because they didn't tie it to my account, my account is being penalized and charged for late/missing payments. Countless hours wasted and another potential couple hundred bucks to resolve this entire issue. Not too many options out there but definitely don't go with UPS.

    Javier, Ashley , and another gentleman have been helping with my employers returns for a couple…read moreyears ! Why they don't have 5 stars I'll never know . People just seem to get less kind all the time . Maybe it's angry people mostly write the reviews ? I don't know , but the service is outstanding and the people they hire can't be any sweeter . I just don't understand what people want . Service requested is always filled far faster and more professionally than an UPS store I've ever been to ! The value to me is enormous since I'm a Corporate Assistant and do weekly returns before and after work ! I highly rate the service 5+Stars ! Be kinder people, or at least write a review to catch up with the mean folks out there . We are all Humans just trying our very best ! Thank you , Christine Marie Adler

    The UPS Store

    The UPS Store

    (74 reviews)

    The staff with beard is really bad and provides very bad service! He needs to be fired! He always…read morecloses the door before the closing time. And refuses to take Amazon returns after a certain hours! UPS needs to get some responsible people here ! They don't make the customers feel valued! Bad customer service!

    I've been going to this location for months with no issues, I did however notice they provided…read moretheir Caucasian customers with extra good service but I let that slide. I stopped going to the UPS store by Walmart on Fort Apache because the old lady there is rude but has shown considerable improvement in her customer service skills and acknowledging her waiting customers. Today at this location I was serviced by the old man that's there. Be aware that My boxes were large and heavy (see photo) and I had multiple that I had to go back and forth to grab. I put them on the weigh scale and went back to grab another I staged by the entrance. This gentleman would slide my boxes off the counter and let them slam on the floor. I was not ok with this so I voiced my concern, I told him to be careful with my packages and he just brushed me off. That is the sole reason for my review. He could've asked me or the other employee working there for assistance if he's too weak. I'm a military veteran and a registered nurse, I deserve equal respect and appreciation as any other paying customer. I'm really disappointed this situation transpired. Do better or retire.

    Mail Print - mailboxcenters - Updated May 2026

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