Horrible. I scheduled a move out cleaning for 1:15pm. They called me the day of to say the cleaners car broke down and they needed to take an Uber and asked if they can come earlier it was about 10Am. Luckily my movers were just about done. I rearranged my schedule to accommodate the cleaners. They never came, after texting back and forth and being told they were 20 mins away they finally showed up around 1:08pm. I was annoyed bc I could've kept my appointment which was an important appointment. I ended up leaving them, I came back they did not finish the fridge and completely missed a closet. Also I was quoted a price and charged more. Moving is already stressful, save the headache and find a reliable company. Response: Ma'm please. So now we're lying. The fridge was most def empty, she just didn't finish clean it. And yes you asked to come early.. what is your point?! Did you come early????? No! You wasted my time with your lies of "we'll be there in 20 mins" and yes you offered to come back..again what is your point??? I didn't want to deal with your company anymore at this point. read more

I wouldn't pay for their services again. I paid for services to clean a rental home that needed deep cleaning. They did not clean well. They surfaced cleaned and barely that. When they finished they asked me to do a walk through and agree that I was satisfied. I walked through the house and noticed the doors weren't clean. I pointed out the spots that were dirty and they wiped them again and claimed the doors wouldn't get clean. I asked them about five times to clean the doors and they went back to "wipe" them but I expected them to be cleaned based on the quote. They didn't clean them. They also didn't deep clean the kitchen cabinets. They just wiped them. I had to ask them to clean them again about three times and vacuum them again. After asking them to clean again I gave up since it was clear they either weren't willing or weren't capable of cleaning thoroughly. Now that I'm cleaning the house I'm finding more areas that weren't cleaned and these are regular areas to clean. The restroom cabinet drawers weren't cleaned. I attached a few photos of how the doors, cabinets, trim look after them having deep cleaned the home. Now I have to go through the home and clean after them, which defeats the purpose of paying for services because I had already cleaned quite a bit of the home before I requested their services. They were friendly and it was easy to schedule the cleaning. They are very responsive and they were on time. read more

See all

I needed some organization and cleaning basically the works !! Maria showed up with her Team and showed OUT! She was funny and considerate and really listened to what I needed. Her team was also so sweet. She gave me some great pointers for keeping up between visits. I really needed that. I didn't feel judged which I was afraid of. She said they see it all and was happy to also say hello to my dogs so that they also would be at ease in case I wasn't home in the future. So sweet that she wanted to make them at ease also. Great price for deep cleaning for what they did. Also great in responding right away. They did everything I requested and even went beyond that. They contacted me when I asked for help and provided service the NEXT day. I will requested services on an ongoing process now. read more

Yelp message describes the services as "Living and bedrooms - ceiling fan, window sills, wipe open built in's vacuum and mop floors, vacuum carpets." Don't window sill and window baseboard mean the same thing here? Nobody is expecting the window glasses are to be cleaned. read more

See all

Arranged to have them clean my home before Airbnb guests arrived. Service was as expected.

Honest feedback: for real, don't use Maid Masters. I think it's says alot about a company when their initial response is to fire back at a customer review, instead of trying to find a resolution. And the fact they offered a discount on future service if I left a 5 star review.... Wow. Provide 5 star service, and you don't have to bribe customers for good feedback... They charged an extra 100 for "dog fur".. his fur clumps, and takes maybe 20min to sweep up by myself. They don't agree.. While they can dispute the dog fur all they want, that is up for interpretation. The 2 things I was very upset with was the fact my guest toilet was barely cleaned (see picture) and that they used steel wool on my brand new stainless sink. Every time I see that, to this day, I regret paying for this cleaning service. And paying so much.... They ruined my sink, and tried to tell me they did a good job. Also so insulting that Marilyn tried to justify it as if I lived I a cesspool, and since it hasn't been professionally cleaned since I bought it, it must have been a disaster. I live alone, clean 2x per week, but booked them for a deep clean to impress my family coming in town. Didn't pan out. I should have just set aside an afternoon and done it myself. To the owner/mgmt: Please don't try to portray my brand new house (I live alone & the house was a new build btw) as some sort of disgusting crash pad. It's extremely petty. I have photos before the cleaning to.prove that was not the case. Seems to be a common tactic with them based in other reviews. I have no personal animosity for this company, and wish them the best. I just wish they would accept their errors instead of firing back at a paying customer (over 400 for one cleaning btw for a small townhouse) and trying to justify their shoddy service. It's just disheartening to say the least... I wouldn't recommend them based on the result and the fact they tried to degrade my honest review. Upsetting... 5 star effort, 2 star results, and 1 star Customer service if not 0 read more

Maid Masters - Home Cleaning Near Me

professional, fast communication and prompt service. shout out to Maria for doing a deep clean.

This is my first time using a cleaning service. I reached out for a regular cleaning. The photo says it all. Is this how you clean? This is a glass door; Simple wipe will fix this. Deep cleaning is not needed. And the fridge; not Sure what substance they used, you can still see the markings and patterns ; You guys behaved like you were doing a favor. This is my first and last time with you. read more

See all

Hi Marlyn, Obviously not asking for money back since I never did and you are correct I knew the price going in. My point is the price for the deep clean once done wasn't worth the money. Yes, they came and re cleaned the areas that were missed that were apart of the package. So thankful for that but then I noticed more areas a few days after they had back that never were dusted. My point is if you pay for a full deep clean, everything should've been done and shouldn't have to come back. I only reviewed a month later because I had notification's from yelp to review. read more

We've been using maid masters service for over two years. There's some variability in the crew members week to week but never variability in the quality or care! They are always efficient and do a wonderful job. If there are last minute changes to the schedule, they communicate well and get us in quickly. read more

This is first scheduled cleaning after the deep cleaning. Again, I was not disappointed. The two ladies who came did not waste a minute getting started. They were in and out in about 11/2 hours. Everything sparkled when they left. I had surgery last week and they did work around some of my needs. Thank you Judi and friend. I did not catch the other lady's name. read more

They have cleaned my house several times and every time I have been pleased. They are quick to reply and do a good job to work with my schedule. read more

Excellent job done. Cleaned the house very well. Nice behaviour put attention into details.

Exceptional service. I requested a quote and Monica responded almost immediately. It was very inexpensive for both carpet cleaning and move out cleaning. They were running a special to help reduce costs due to COVID so I paid $159 for my apt and $85 for carpet cleaning. They arrived on time and were very efficient. I left them alone to do their work and when I returned, they were done (all within 3 hours). I liked that the team communicated when they would be arrive and when they would be done. And I messaged them constantly over the days leading to cleaning and they always responded in a timely manner. I know they've got a lot of houses to clean so it was nice that they took the time to respond to all of my questions. I was a little hesitant since some people seemed really unhappy on Yelp but the vast majority were very happy with their work. And I'm definitely in the happy camp! read more

Maid Masters to the rescue! I was in a pinch from a shortcoming out of another service and needed to get a house cleaning completed for a tenant move-in like pronto! Maid Masters responded to my request after hours (the same night!) and even arrived the next day an hour early to get the job done. I couldn't be more happy with the service, scheduling, communication and attention to detail. Tenant happy! Great job! We plan to be a return customer. read more

TERRIBLE TERRIBLE TERRIBLE! First, they were 30 minutes late and didn't tell me until approx. 7:45 AM when I was already at the the unit. I opened up the unit and had to leave without showing them around. Second, they (a man and a teenage boy--who brings a child to do this work and claim we will get "two professional cleaners"?) did a shoddy job for $324 for only two hours of work. Literally two hours. And their work reflects that they spent only two hours. For example, none of the kitchen cabinets had been wiped out. There was probably half a cup of salt spilled inside a cabinet in the kitchen, there was still trash at the bottom of another cabinet, etc. I had to spend time asking them to clean such obvious things, and that alone is a disappointment. They did clean those things, but why did I have to waste my time telling them such obvious things? Upon complaint to the man that I was angry that the work was bad, he took the child and stormed off and left. Then the company required pictures to issue any refund. And I was insulted with comments like, "Glad you handled your complaint better with us," as if I couldn't be angry that I just spent $324 for such shoddy work. Furthermore, I wasted two of my life cleaning AFTER they left and I was issued only a $100 refund. The pictures say it all: Despite promises of what they "will clean,@ here is what was not clean: baseboards, cabinets (inside or out), shower, trash on floor--should I continue? I don't know if some of the other reviews are fake, but this one is definitely verified. RUN FOR YOUR LIFE! read more

See all

Flavia came to clean our apartment today and she did a fantastic job! She really hit it out of the park on the shower. She also has excellent attention to detail on everything else. She met my wife when she arrived and was very friendly. We are impressed by what she accomplished in two hours. We will have her back for sure! read more

Maid Masters - Spotless shower! - Home Cleaning Near Me

See all

I am not one to typically write reviews, but I feel that it would be a disservice to future customers if I did not voice my concerns with this company. I am very disappointment in multiple aspects of the cleaning and the company itself. First some positives, they arrived at the promised time and the cleaners were very kind and courteous. They did a nice job cleaning the bathrooms. That is about the extent of my compliments for this company. It started even before the cleaners came. I message them through yelp and got immediate responses and prices (which were not very clear). I requested a date for cleaning which was available and I was told that they would send me information about the cleaning including the price and when would be scheduled sometime a day or so before the cleaning. At 4 pm the day before the cleaning, no one had contacted me. I contacted them to ask about the time they were planning to come and was finally given a time. Nothing else was given to me including prices, what the cleaning would entail or anything else that was promised to me. I should have asked for more, but I guess I was too trusting of what a cleaning should be. The cleaners (3 of them) were only in my home for about an hour and for my 4 story, 3 bedroom, 4 bathroom townhome, which is a very short amount of time. It typically takes cleaning companies 2-2.5 hours to clean the home. The lack of time spent was noticeable. The hardwood floors were not mopped or cleaned at all and food was still visible on the floor. The countertops were still dirty and when I ran my finger across it, dust and debris came off of it in multiple locations. I generally keep a clean home, but I hire house cleaners to do the extra stuff other than the daily sweeping the floors and wiping the counters. Overall not satisfied with the cleaning. I called the company to voice my concerns and when I received a call back, I was insulted. I was told that my home was "too dirty" and needed to be a deep clean instead of a regular clean. They complained that I had some cat food all over my countertop. Yes, I have cats and I put their food on the counter and guess what, some food gets out of the bowl. It was exaggerated and said that there was cat food everywhere. Literally takes like 30 seconds to wipe the dry cat food up. (I did say on my initial paperwork that I have cats). I was then told that the cleaners struggled to maneuver their vacuum around all of the toys that were all over the place. I specifically picked up all of the toys and things off of the floor to make it easier for them. Are there some toys on the floor? Yes, like my kid's rocking horse and train walker which are larger floor toys. Again I was told that based upon the state of my house that I needed a deep clean. My previous cleaners, who cleaned every 2 weeks never had a complaint or concern. I will never use or recommend this company to anyone. read more

I read reviews on this cleaning company and decided to go with them because the reviews were favorable. Much to my disappointment, the cleaning was poorly done. It started with the 3 employees, one of which was the supervisor, arriving at my home almost an hour late, which I had to call and ask if they were still coming prior to their arrival. They finished cleaning my 2 bed 2 bath home in a little over an hour, after they left I noticed several things that were totally unsatisfactory: the floors were still dirty, the glass top stove still had grease on the burners, the kitchen sink had a spot that was completely missed were the most blatant misses. I took photos of all, sent them to the owner and called her to discuss. Although she was apologetic and offered to send the crew back to fix those items however I was disappointed that the service was sub-standard to begin with and requested that she provide a partial refund instead. I would recommend you choose another company to clean your home. **Updated with the pic of Marilyn, the owner, text confirming the appointment time What else is she lying about?⁉ All of my claims are backed with photos, you be the judge. Others have made similar complaints just read the reviews. ** read more

See all

Maid Masters did a great job with cleaning my home and have now hired for recurring service.

First time using a cleaning service, and unsure/skeptical. They were responsive, and answered all of my questions. As to the quality of their service; I am using Maid Masters 1/month moving forward!! read more

I recently used Maid Masters services, to get my house ready to sell, and I couldn't have been more impressed. The house looked amazing afterwards, they cleaned from top to bottom, carpets and all. I would highly recommend their services! read more

See all

I have used this company to clean my home for 2 years. Always on time and do a great job! We have real hardwoods and they make them look new every time. Definitely would recommend! read more

For the price, I'd give the Maid Masters team that came out between 3.5 to 4 stars. The crew that arrived consisted of 2 ladies who came in and got to work right away. They were friendly enough and made sure to ask me to please walk the house and check their work before leaving. I did, and it all looked good and smelled clean. Unfortunately, I'm not sure what cleaning towel they used on the bathroom counters but it left a few fuzzies all over that we didn't really see/feel until later that evening. The kitchen wasn't as bad and the marble there is dark with a "textured" look so they were not very easy to see. Also, the floor in the master bathroom appeared to have a few loose hairs stuck to the ground, assuming left over from the mop. I lose a TON of hair so I can't blame them lol but I was hoping they would've seen those hairs and cleaned it up. Not a problem, we wiped it up. I would consider using them again but would make sure to check for those things the next time to see if they could make sure the towels they use don't leave funky residue. read more

I haven't ever had anyone clean my house, other than the family and me. Maid Masters had great communication and reasonable pricing. They scheduled an appointment within a week. They were running a bit late to their scheduled time, but who cares, when your house is so clean. They did a thorough job. My husband couldn't get over how clean our subway-tiled shower was. I am going to schedule biweekly cleaning, and I would highly recommend. read more

This was my first time using Maid Masters and they did a great job cleaning my home. They explained the procedure very clearly and the person that came did a great job. I have absolutely no complaints and feel the job was worth the price. I do look forward to using them again read more

Very nice and professional cleaners, however overall my service seemed very rushed and resulted in a lack of attention to detail. Maria did a great job deep cleaning my shower. However, I did have to ask them to re-clean very obvious things- which they were happy to do. Overall, better attention to detail would have made this experience a lot better. read more

Maid Masters did a fantastic job cleaning our 2-story townhome at a reasonable price! It's about 1600 sq feet, and we have two dogs that love to shed. Two employees arrived in a timely fashion and were able to clean the place quickly and thoroughly. They brought all of their own supplies and were very professional. We will definitely be regular customers! read more

We purchased a new home and wanted it clean before we move in. So obviously there was no furniture or anything in the house. The little things I asked them to do, they didn't even do it. Dust and clean the chimney rock wall. Clean the floor where the water heater is. Wipe off smudge marks on bathroom doors. I also asked them to sweep the garage and they said it would cost $15, which was fine at the time. But seriously, almost $300 to clean an empty house. And they couldn't even make it spotless. My wood floors had streak marks. My stove top had streak marks. In my opinion, they did a half ass job. Not terrible. But should've been better for the price I paid. Go somewhere else for cleaning services. read more

I contacted them on short service for a tough clean and they delivered! I will definitely use them again. read more

Responded the same day and quoted a fair price based on the size of my home for a one-time regular cleaning. Maid Masters made setting up a cleaning time and payment straight forward. The house keeper arrived at the time agreed upon, went straight to work doing a thorough job, wore her mask the entire time, and worked around me working from home. Will definitely use them again. read more

First time using this cleaning service & I don't even know where to begin. Let me start off by saying I started out on a positive note with this company. They had quick response time, worked around my schedule for cleaning and then all of a sudden the quality of it dropped. I came home from work expecting the house to smell clean and it didn't even smell like it had been cleaned. The maids left the stove top on with an expensive Mackenzie- Child teapot on it & it was burning when I walked in. That is a serious fire hazard especially with my little dog in the house and the fact that I live in a building. Many things could have gone wrong. All items that they touched / cleaned were re arranged and disorganized. The bedroom bed looked like a 4th grader made it for the first time & some how I have a missing picture that is off my wall behind my bed. When I contacted the lady right when I walked in and expressed my frustration her response each time was we can come back and make the bed & straighten your items. Not once said I'm sorry let's get you a free cleaning & come fix everything for you or even a refund for the situation. I work in customer service and this is the worst customer service I have experienced for a first time client. I highly do not recommend this company for maid service.. Not professional and a waste of money. First time using this company! I have already left a Yelp Review regarding the irritating situation with this company. Please check there for some picture. I came home from work to a home that did not smell like it was cleaned, a TEAPOT ON A HOT STOVE burning , every item rearranged , rugs not cleaned , sticky residue on wood floor, bed sheets / blankets hanging off the side of the bed & a missing picture off of my wall. There response to this when I acknowledge it/ my frustration was they can come back to make my bed again & arrange the items like they were originally. Not once acknowledges a FIRE HAZARD by leaving a stove on with a dog in the house or any other things listed above from my concern. Do not use this company. Very passive aggressive responses & communication!! read more

See all

My first 2 cleanings have been great so far. Attention to detail is shown and the price is great. Sending multiple people is also a big plus because they don't need to stay as long. I plan on continuing my bi-weekly plan. Scheduling is also easy to do all through messaging. No need to play phone tag. Would recommend! read more

I've been using Maid Masters for over a year now and have been impressed with both their professionalism and their quality. The schedulers are great at keeping in contact with you to notify you of any changes and the cleaners are prompt, quick, and thorough. If you need some one for monthly cleaning of your home, these are the people to use! read more

From the various cleaning services I have used, Maid Masters's was no doubt the best one. First and foremost, their customer service was great. The cleaning appointment was reserved quickly and efficiently via just texting. The cleaning lady that came to my apartment was on time and professional, I believe her name was Betty. She was able to clean quickly and thoroughly. She also used fragrance that was mild, which was great for me as I have allergies to strong scents. I will definitely continue using them in the future! I opted in for their monthly cleaning services which also has a reduced cleaning rate. Their rate is cheaper than the company I previously used, Molly Maid. So far, I am beyond happy with the service and the efficiency of this company. read more

Before moving into my house, I hired Maid Masters to do a move-in cleaning. They took about 3 hours or so, and were very detailed with everything. I liked that they cleaned our lights very well and the cabinets, which were hard to reach places. Details like this matter. Staff was friendly and extremely professional. We also committed to a bi-weekly cleaning. Looking forward to using them more. read more

HIGHLY RECOMMENDED CLEANING SERVICE! I contacted Maid Masters for my aunt's 5BR/4BA home in Dallas. The customer service representative was very accommodating and clearly explained to me (in detail) the service we were trying to get, which was DEEP CLEANING. Pros: 1. Good customer service 2. Reasonable price 3. Services can be tailored to your needs 4. Polite and nice cleaners 5. They had a WALK THROUGH with my aunt and made sure everything was good and up to our standards The only con was the cleaners were 20 minutes late. Overall, we are satisfied with the service. My aunt even hired them for a bi-monthly scheduled cleaning. I WOULD TOTALLY RECOMMEND THIS CLEANING SERVICE! read more

Amazing service! Everyone was super responsive from planning the cleaning to the day of. The cleaners wore masks the whole time to be COVID safe and were incredible efficient. For a three bedroom, three bath home they were done within two hours and everything was sparkling clean. Well done! read more

Maria did a fantastic job cleaning the house from top to bottom and her team was so helpful and responsive. Thank you for an amazing deep clean. read more

They did a fantastic job and were very flexible and accommodating. I had a bunch of stuff left during moving and they rescheduled the carpet cleaning with no issues. read more