I used them Nov 2024 and they stole from me. I have emailed several times wanting my little duck…read moreback since it was given to me by an elderly now deceased person and they deny, deny, deny. I don't have people over. It is just me. I still miss it so much as it was so very precious to me. Too, they put the commode lids up, left them up and it was very dirty behind the lids. The bath tub was left unclean. But by golly the floors were clean and my little duck was gone. She brought me to my sink window and pointed out she had rearranged it but I didn't notice the little duck was gone. Another thing I didn't like was they opened my front door and left it open when I have a cat that could have gotten out. For the amount of $$ they charged I feel totally ripped off.

I used them Nov 2024 and they stole from me. I have emailed several times wanting my little duck…read moreback since it was given to me by an elderly now deceased person and they deny, deny, deny. I don't have people over. It is just me. I still miss it so much as it was so very precious to me. Too, they put the commode lids up, left them up and it was very dirty behind the lids. The bath tub was left unclean. But by golly the floors were clean and my little duck was gone. She brought me to my sink window and pointed out she had rearranged it but I didn't notice the little duck was gone. Another thing I didn't like was they opened my front door and left it open when I have a cat that could have gotten out. For the amount of $$ they charged I feel totally ripped off.

Maria worked efficiently and did an amazing job with little direction. I can't wait for her to come…read moreback!

We relocated from Los Angeles to a south Dallas suburb. We wanted to be closer with our daughter…read moreand new grandson. I looked for a cleaning service to do our regular once per month house cleaning. I interviewed several services. All of them right around $200. Texas Cleaning Service fell into the middle of the quotes not the lowest and not the highest. I called and spoke with their customer service representative, Tiffany. We had several lengthy conversations. These conversations were very specific pertaining to exactly what we needed, how many square feet in the living space etc. I then asked for a list of tasks as we had discussed. The list Tiffany sent was not totally inclusive of what was agreed upon during our conversations. I contacted her again and Tiffany sent a full list which concisely spelled out what they would have their team do during an appointment. I accepted the proposal. So far very good. Sometime before the appointment a person named Jacob began to get involved. He told my wife he was Tiffany's supervisor. This interaction could have gone one of two ways. After speaking with my wife he had some issues with the terms of the agreement that Tiffany and I had put into writing. That said, after revisiting the terms of the agreement he understood not only the pricing but further the amount of detail spelled out in the agreement and we moved cheerfully on. It's one thing to question things one may come across and another to actually have terms spelled out which protects not only us as consumers but also the vendors. My best advice is that Texas Cleaning Services provided a very good job at a fair but not lowest pricing available along with flexible staff, management and cleaning professionals coming from a point of view best in class service. This does not mean a verbal agreement is enough. Get all vendor agreements in writing. Jacob the supervisor did a good job standing behind their agreement. Irma the lead cleaner is very good, quite competent and we have requested her as our regular lead person. Maria also did an acceptable and the carpet vacuuming had that high pro finish and looked great for her portion of the work. Tiffany worked diligently to work all our needs into a cohesive document. All in all I recommend this company with 4 stars. They did lose a star for questioning the scope of work without reading through every point. That said, Jacob stepped up to ensure the agreement was going to be honored. So alls well that ends well and we are as committed to a long term relationship as we believe their organization is also committed. jc g

Shayla is an absolute pleasure to work with! She's friendly & professional. My home was spotless…read moreand didn't have an overpowering chemical scent. After Shayla was done, she walked me through my home and gave me the opportunity to provide feedback on her work. She also shared with me some areas the need attention outside of her scope of expertise. I definitely recommend The Cleaning Plug & I look forward to having her help me in the future.

They do quality work with reasonable prices. Highly recommend this company for residential cleaning.read more

Susy Q Cleaning absolutely saved me. I made a booking mistake on my end and reached out last…read moreminute, fully expecting to be out of luck, but Susy showed up anyway without hesitation. That alone impressed me. On top of that, the cleaning was excellent. My place looked fantastic when she was done, thorough, detailed, and clearly done by someone who takes pride in their work. Susy was also incredibly personable and easy to have in my home, which matters just as much as the quality of the cleaning. Reliable, kind, and professional. If you're on the fence, don't be. I'll absolutely be using Susy Q Cleaning again and recommending her to others.

Best cleaning service. Really gets the job done correctly. The house was so fresh-smelling and…read moresparkling. Met my expectations 100% Great price for the value.