Over the years, I have hired several pool service companies and found that they are all very…read moresimilar. They stop by for a minute, throw in some chlorine and, when it starts to get hot, they "shock" the pool when it begins to turn green... They say the AZ heat is just brutal, and that shocking a pool is normal.  Fortunately, when I decided to purchase a new pool motor, I hired Big Family Pools. Dean gave me some options and was VERY helpful in the process. His honest, straight forward answers were greatly appreciated. I also learned that the pool cleaner that I was using was not the optimal cleaner for the type of pool we have. Less than a year before I hired Big Family Pools to service my pool each week, we had completed a complete remodel of the pool. When the water was added back into our pool, our former pool service company performed a "start up" chemical process so that the water would be balanced properly. They began servicing with chlorine and shock, as needed.  When Dean installed my new pool motor and pool cleaner, he tested my water for me and showed me the exact chemical composition of the water. We were both surprised at how out of balance the water was after such a short time since the "new" water was added. Having the opportunity to actually see the chemical composition and to learn more about properly caring for the water, I decided to hire Dean to service our pool. This was a few months ago and I am VERY happy with my decision.  Getting detailed reports emailed to us after each pool service to let us know what was done each week is SO much different than what we have ever experienced with other pool companies. Our pool water has never looked better and our pump and cleaner have made my life so much easier.  As a real estate agent, we have started referring Dean to our clients and have used him for pool inspections and pool repairs. I can not speak more highly of Dean's work ethic and knowledge of the pool business.  I am thankful to have a partner that we know we can count on. Thank you Big Family Pools.

Love Big Family Pools for our Short Term Rental. They worked well with our pool reno and we find…read moretheir work up to our guests standards.

Bought a new house in Gilbert with a pool that needed drained, de-calcified, refilled and…read moremaintained. Called multiple companies who sent people but didn't follow through. Called Juan Friday, he came out Monday, sent someone to turn off the system and clean filters Tuesday, sent someone to drain Wednesday, sent someone to de-calcify and pressure wash Thursday, filled overnight, and came back himself this morning to put in startup chemicals and get us back in the pool by the weekend. He set a schedule and kept to it, which I really appreciate. His prices are competitive and he's very responsive. 5 stars.

I hired Juan to clean our tile, drain the pool and power wash the pebble tee to remove the calcium…read moreresidue after cleaning it off. The calcium levels in the pool were very high and it was time to get calcium buildup off. I called and he came by with his employee to give a quote quickly. They were friendly and professional on this day. On the day of the cleaning they arrived 1 hour late and the 2 workers began to clean the tiles. They took about 45-60min to blast my 40x20 pool- it was very fast. (previous time it took them 2 hours) They wet the tile down when they finished and sprayed down the sides with power washer. They were in/out of my property gate in about 90 minutes. I noticed when they power washed that the tiles were not sprayed just the pebbletec. They put the hose in the pool and left. The next day I noticed there was still a white haze on the tiles (which can't be seen when wet). I called Juan and asked him to fix this and he said they would. It was over the weekend so they came back Monday to make it right- which I greatly appreciated. Juan supervised the work this time and the tiles looked better after the second round but there was so much of the dust/debris in bottom of my pool now and I had paid $300 for them to drain it and have clean water and filters and now both the pool and the filter/pump was filled with junk. They had me run the vacuum and then they came back a few days later to clean out my filter pump, which left a huge mess all behind it when the debris drained from my pump. Ever since this happened, we have been having a lot of problems with the pump sucking in more air and shutting off unexpectedly. The skimmer baskets will suck the water down below water level and make loud noises- this never happened prior to them draining my pool. They fixed the air being sucked in when they came back the second time by trying to bleed air out of the lines but it just happens again after running the pump for several hours. Juan told me the pump had a bad seal but it was just replaced in November and we never had issues with it until they serviced the pool. I think what bothered me most was that we went to use the hot tub about 10 days after they serviced the pool and the hot tub light wouldn't work. So I called Juan to see if he could come back to troubleshoot the light not working and he got very angry on the phone with me telling me he "didn't like my attitude" and he was extremely defensive and started yelling at me. He refused to come back out and take a look at the problem, saying it was working when he left so the light must have just burnt out. We had paid them to change one of the main pool lights when the pool was drained and when the pool was re-started the hot tub light was constantly flashing through the light cycles and wouldn't settle on a single color. After I synced the pool lights, the hot tub light then would not work /come on at all. I called Juan to ask him to come and see what the light problem was- I figured maybe the wiring is loose or perhaps I am not syncing it properly? But early in the phone call, Juan got very defensive and verbally berated me and then raised his voice and started yelling at me. At some point he said we "should part ways" and that "he didn't want to do business with me" and then promptly hung up on me. THE WORST SERVICE and treatment I've ever received. The irritating part is that he wouldn't even let me explain the problem but was very defensive about everything. I can NOT recommend this company. Look elsewhere. I don't know if it's because I am a woman or if he just got angry that I was wanting another thing on the job made right, but either way- I won't be able to hire them ever again after being treated so rudely and with such disrespect. These problems only came after they did the work.......

Clay seriously rocks…read more He came out to our house even after we cancelled on him once, but ultimately decided we needed his professional opinion. He taught us a lot about our pool and filter system. We have been in the house for over a year and never knew much about pool ownership. He was friendly, prompt, and very knowledgeable. We discussed all of the adjustments and repairs needed to make sure our pool is running smoothly. He helped us in so many ways! We will absolutely be calling him for our winter drain/fill/acid wash. You won't go wrong calling Clay over to your house!

One is too many stars! They serviced our community pool two days a week. I would agrue they came 1x…read morea week if that. The pool was bright green this week leaves all over the bottom. The pool room was riddled with garbage, electrical boxes with the doors off. Just shameful for a contracted vendor to be so negligent. Be very leary of this company.

Melissa at Aloha is outstanding! Pool never looked so clean til she started cleaning it. We are…read morevery happy with the service she provides!

We own a local property management company and have been using Aloha Desert Pools for over a year…read morenow. They are professional, responsive and easy to work with. Their pricing is reasonable and a great value for the money. I highly recommend Aloha Desert Pools for both weekly service and any repair work you may require! Keep up the great work.

They did a great job repairing my leaking pool equipment. They were able to start the job quickly…read moreand their pricing was very affordable. I will definitely be using them for any future pool repairs that I need.

Our pool has had a rough season with algae and then a broken filter. When I was finally ready to…read morecommit to spending a little extra money, Hawaiin Breeze Pools was ready to take action. Within a week, they were out to install the new filter, and then drain and chemical wash the pool. With a few extra repairs, and within a few days, our pool was looking as best as it ever has in the five years since we bought our home!

Greg gave me some fantastic advice for my pool and saved me thousands of dollars. He is honest,…read moreprofessional, and friendly. Highly recommended.

Best pool service in Tempe by far! Greg is attentive, honest and knowledgeable. Him and his team of…read moretechnicians are very communicative and provide the best service. If you are looking for stress free service, and honest advice on your pool needs I would definitely give him a call!!

Great pool service here in Gilbert. They're easy to work with and keep our pool clean…read more Communication is solid and they always show up unlike our last two pool companies. Oh, and they are great with our doggies too!

Horrible, they sent out someone who was bad. After they…read moreleft, my pool was leaking out of the back-flow. No gasket in the lower plunger so slow leak wasting water for weeks. Do not hire them

Happy customer here. After some research and identifying my…read moreissue. I reached out to a few companies for a quote to replace the shaft seal on my pool pump. James replied in a timely manner and gave me a price that seemed fair for the work and was still very competitive compared to others that wanted to rob me for a 30-45 min job and some minor parts. Jason the technician gave me a heads up he was coming and did a great job with the replacement seals. Nice to see there are honest people out there doing great work at a reasonable price.

Really quick replies and really affordable prices. Joe is fast and friendly and knowledgeable.read more