24 hours later - Happy owners of a new Prius V Two…read more Had a great experience shopping at Maguire Toyota. Ryan Salino, the gentleman that greeted me, was very helpful and willing to take the time to explain the dealership policies and the great level of care that they take to ensure clients are satisfied with their purchase (3 days return policy, financing selection and 3-day possible change, not working for commission, lowest advertized price possible (no haggling), etc.). I initially went to the dealership simply to have a look at a used Prius V Two that was advertized on their website, but after discussing with Ryan and seeing the great incentives that Maguire was offering on a specific new Prius V Two, I took the latter for a test drive in the surrounding countryside and loved it. My wife and I ended up visiting the dealership again the next day where Ryan walked us through the processes (insurance, financing, extra protection, etc.) and, a few hours later, we drove away in our brand new car! Excellent experience - we will recommend to our friends!

This place is a joke…read more Made an appointment for a 2023 Kia Sportage Hybrid (under manufacture's warranty) because it goes into limp mode and the front brakes are juddering -- both known issues with Kia recalls/campaigns and service bulletins. No one mentioned a diagnostic fee when I made the appointment, when I arrived, or while we discussed those problems. Then I asked if they could also look at the rear shocks. Suddenly there was a $210 diagnostic fee. I said forget the shocks. Then they told me the $210 could apply to the original problems too if they decided they weren't covered under warranty. So how exactly do you use a warranty? They diagnose it, then decide whether you owe them $210? Nobody even offered to pull up my VIN and check the known Kia issues first. I was actually told, "We don't work for free." Neither do I expect you to. Kia pays you for covered warranty work. I don't pay. That's what a warranty is. And I heard "it could be a rodent" at least half a dozen times. Evidently there is some worldwide attack of rodents on 2023 Kia Sportage Hybrids. What really struck me was that they simply did not care. They didn't care that their explanation made no sense, that I had rearranged my morning and driven there, or that I was leaving without getting the car looked at. They seemed completely unmoved by losing a customer. My impression was that their priority was figuring out how to make sure I paid, not how to get a legitimate warranty problem resolved. It's not a serious place of business or service.

I don't know what the other people here are talking about…read more I had a great experience at Maguire Subaru. I had prequalified financing so when I contacted Frank Khan, he had the two Outback models was interested in warming up and ready to go when I got there for test drive. The buying process was easy and quick. The only issue I had was there is residue on my wheel rims from the shipping covers and they said a detailer would have to clean that. Maguire might want to fix that. Service was great and there is a courtesy shuttle to take me to work when I needed to drop off my car to have a wind screen installed for the sunroof. The only other issue was the car lot is very crowded and cramped. I would recommend this dealership. I had more positives than negatives.

I'm a disabled veteran. They took me home while they changed my oil, violated tires and checked…read morebrakes. That was at 10:00 this morning. I called 3 times. THEY LEFT ME! Twice they said they were on their way. At 5 pm, again at 6pm!. I gave up at 7pm. I am experiencing extreme distress because of this and they still have my car!

I'm almost at a loss for words for how pleased I am with this dealer for service. Treated me like a…read morereal human being. And they honored the first free oil change even though we're from out of town. Well guess what...you've earned my business for our next Honda purchase, and I'll be spreading the word. You all are doing something right. Truly made my day.

I loved my experience at this dealership, especially with Char in the service department. I was in…read morefrom out of state and she was an absolute life saver and went above and beyond for me. She was a sweetheart and explained everything to me and gave me a great estimate on the cost and time the car would be completed. Also, shoutout to Tim for running the shuttle! Can't say enough nice things about this place.

I have to say we have taken all of our cars to Pritchards for inspections and repairs. In the past…read morefew years with warranties we have had to take our cars elsewhere - like local Subaru dealer and were astonished that they tried to tell us work that was needed on the car that IT DID NOT NEED. Took it back to Pritchards after having the recall work done and had Pritchard's go over the car thoroughly - Whew - glad we did. Not only did they tell us what we did NOT need to do they also told us what we needed to do at a substanally lower cost almost $1000 less (!). I trust what they tell me and feel assured they will not tell us to do more work than we need on our cars.

We have been taking our cars there for about 2 years. They have the best service! They are honest…read moreand do not try to sell what you do not need. They also are reasonably priced!

We recently bought a car through Bill Card at Automotive Consultants in Ithaca. I have never felt…read moreso taken care of in a car buying experience! Every step of the way, we felt very confident that we were getting the best deal and the best customer service. We learned so much about the car buying process, which was very helpful especially during these uncertain times when every industry is affected by Covid. It's a priority of his to get his customers a quality, reliable car, and he makes sure of that. We knew we weren't going to get the run around, or risk buying something that wasn't as reliable as it appeared. Bill is an excellent communicator and made us feel like we were his only clients. He made the whole process very smooth and easy, while getting us exactly what we were looking for. I highly recommend Bill Card and Automotive Consultants for your next car purchase! They will take care of you like you are family - which is a really great way to buy a car :)

Once again I visited Ithaca and immediately the tire pressure warning lights popped up on the dash…read moreof my 2019 Audi A5. Apparently I visit Ithaca only when there is a massive cold snap that causes problems for tire pressure monitoring systems. Again, I reached out to Audi Ithaca to see if they could help, and once again they were awesome. They checked all the tires, reset the Audi interface, and had me on my way in 10 minutes on a Saturday morning. Nice people.

I have prepaid maintenance included in my lease and scheduled a Saturday appointment @ the nearest…read moredealership (Maguire Audi, Ithaca NY). The dealership sent me 2 email reminders to confirm my appt for the date and time selected. The dealership is an hour away from my home and these appointments are incredibly inconvenient to begin with. I arrived on time and as scheduled, only to be told by the attendant that they are not able to help me, as they are only doing Volvo service on this day. I was turned away without any assistance. I have 6 months left on my lease and will not be getting another Audi vehicle, because of this. I have 2 appointments with nearby BMW dealerships who are much too eager to help, why should I stay with this brand? I think this dealership dropped the ball and should be talked to about the way they do business and treat their customers.

I brought a 2001 Lexus last year in September since then I've been having so must trouble with it,I…read morepaid a little over 8,600 for it then come to find out the book value is only 1,500 I'm still putting money it

Purchased a 2010 Yaris 5-door in 2020 and the car has been perfect. Highly recommend Bob for his…read moreexpertise and focus on getting you a good value car.

I had purchased a brand new 2024 Nissan Sentra at Maguire Nissan of Ithaca, located in Lansing, NY…read morein August of '24. A week ago, I had my winter tires changed to my all-season tires, and went grocery shopping afterwards. When I got home, I noticed a scuff mark all along the body of my car. Thinking this may have happened at the dealership, I immediately drove back. I spoke to the General Manager, Brian Vorhis, who reviewed my video taped visit. It showed me driving away in an unscathed car. He said that it appears that while I was shopping, someone recklessly hit the side of my car with their shopping car. Since my car insurance has a $500.00 deductible, Brian suggested that it might be wise for me to stop by Maguire Chevrolet Cadillac Body Shop next door before involving my car insurance, to get an estimate of cost repair there first. I took his advice, and dealt with Edward Rogers, the Body Shop Manager. This gentleman took a look at the damage, and immediately said that it appears that the paint was scraped off, he would like to see if he can buff it out. And, amazingly, it worked! When I thanked him profusely, Mr. Rogers said "I always do the right thing by our customers", and refused any payment. Thank you, Brian Vorhis and Edward Rogers for your honesty, and excellent customer service! Monika A.

Truck was at the body shop for repair and ended up with a new dent from maguires parking it next to…read morea scrap dumpster. They didnt fix it, they cleaned my truck half-ass and in the process broke my floor mat holder on the driver side. The door they repaired leaks air into the cabin and has a constant whistling noise when driving. I found glue in my driver side mirror from them trying to fix there piss poor job. They most definitely broke the mirror in the process of swapping it. This company does nothing for there customers and dont own there mistakes. Shop looks like the work they put out. Run-down​​

service department does work on your vehicle that should only take maybe an hour holds your vehicle…read morefor 3 hours as you are waiting for your vehicle and then tries to say it needs more parts to build the bill my bill was $756.00 for just simple brake pads sorry Royal you won't ever be seeing my vehicle ever again

I have been a customer of Royal Auto Group for 5 years now. Just leased my 3rd auto from Royal and…read morealways have a great experience. The reason for my great experience is due to one employee ( Salesman) Michael Howell. He is the reason I keep coming back to this dealership. He made my lease return and new lease so easy and hassle free. He is extremely knowledgeable with his products and features. He is not only a professional at his job, but also a kind man and willing to go the extra mile to take care of his customers. If you need or just looking for a new or pre owned vehicle, then this is where you go and who you need to see.

I purchased a new Subaru Legacy on November 25 .. Great…read moreexperience with Brain Butler as my salesperson !!! Will be back again for my next car ... Thanks Bill Avery

it all started with the car i wanted that was advertised was not on the lot…read more then manager doing the high pressure sales pitch for extended warranty. told them what bank i wanted to use. got ready to sign and they had loan through bank in roc -must be getting a kick back from them. let it slide then refinanced to the bank i wanted my trade in only had 49000 miles on it needed muffler repair book value about $3000 only offered $100 gas tank wouldn't open-fixed my self car was from fla still think it was hurricane flood car should of walked on this deal left there feeling like i got royally screwed then a year later i went to get it inspected 1.the tires had special lug nuts -no special tool was found in car 2.wouldnt pass inspection window tint too dark 3.2- dry rot tires-$800.00 this car passed inspected a year earlier only drove it 2000 miles WTF reached out to dealership with my concerns .was told my e-mail would be sent to management-No reply what so ever dead silence still feeling like i got taken bought a number of cars over the years here....NEVER AGAIN