I may have had a bad experience, however, here are the reasons why I personally will never do business with this company again:
1. Website contact form sends data....somewhere. If you want to inquire about booking for your job, you need to call them. They won't get the contact request from their website.
2. Rarely at the phone. In order to leave a message you need to listen to their message, then press a prompt, then listen to another message before you record your message. Who has time for that?
3. No free estimates. OK, but also no pre-work assessment of time and labor.
4. No upfront disclosure of hourly rate and billing practices. FYI, as of writing, $85 per hour, starting 15 minutes BEFORE the worker even parks in your driveway to 15 minutes after the work leaves your driveway. If the worker talks on the phone or picks his nose for 20 minutes, in your driveway - that's time that's billable to you. Worker worked (kind of) for 35 minutes. I was charged 1.5 hours plus tax.
5. Did not show up on time. I was told to expect someone after 8am. I didn't realize they meant any time during that day after 8am. I called at 10am - are you coming? 'oh, i thought you were home all day.' Worker finally showed at noon.
6. I question the ability of an electrician that doesn't turn the power off prior to completing electrical work.
7. No protective anything under equipment to protect your stuff. (File this one under picky as some do, some don't.)
8. Did not have the parts to do the job. Left with items still not repaired. Scope of work not completed. I later went out, purchased the parts from Home Depot, turned the power off, and completed the repairs myself.
9. Invoice does not detail the time for the job, the 'trip charge' of 30 minutes, or accurately describe the work. You'll also need to waste a stamp/envelope (more cost) to pay them as they will snail mail you an invoice with the notation 'net/10' (good thing I took accounting, huh?) and you are to mail them back full payment via check.
So there you have it, why I'm amazed they are still in business (and for so long!) and why I will never do business with them again. They're not the only game in town and others are more upfront about their business practices and actually complete the scope of work! Wish I had read a review like this before I called/contacted them but, hey, lesson learned. :) read more
