Response to Jason:
1. Yes, it has been over six months, this has been very low on my priority list: my sister was in heavy chemotherapy treatment for cancer during the last few months of the year, then her condition worsened, and she passed away in January. Earlier this month I was admiring my current manicure one day, remembered my experience at your salon, looked you up on Yelp, read the earlier bad review, and decided I would add my two cents.
2. I did not threaten you, I simply explained that if you were not going to stand behind the quality of your service, I would leave a negative review on Yelp about your facility. Trust me, the recollection of my initial experience at your salon and our subsequent encounter is indelibly etched in my memory.
3. My cuticle WAS cut, it was for that and other reasons I asked to have someone else finish my manicure. I mentioned it that day to the person who finished the manicure and during the discussion you and I had when I visited the salon later to request the refund, as one of the reasons for my having asked for a different person.
4. I had the manicure on a Sunday; it started to chip within 24 hours and was in sad shape by Wednesday, and I called your salon that day or the following day, well before the manicure should have begun to show any wear. Remember I told you that the french manicures I usually get last a good two weeks, and when I came in to discuss the manicure with you when I was up visiting my sister in Auburn the next time, I showed you the manicure I'd had done a full week before that and it was still in perfect condition. I had taken the photos of the bad manicure so that I would have documentation whenever I would be able to return to your salon, since I live three hours away and it usually is three or four weeks between my visits up there.
5. I've never heard of an American manicure. I have only ever had French manicures and have only ever asked for them. I didn't like the shade of polish that was initially used during the manicure, and simply asked for something a little more pink, specifically for the Mademoiselle shade by Essie that is normally used when I get them. You did not carry it, however.
6. I do work in a law office, and have done so since 1985. I only happened to mention that during our discussion because you started to use legal terminology inaccurately while you were stating the reasons why you do not give out refunds. My very career is based on not twisting the truth. Seriously.
7. My complaint was that the manicure did not last a sufficient amount of time, and as a result I felt entitled to a refund. The arm massage etc. are simply part of the process, the result of a good manicure is that it lasts a decent amount of time. I did not want a repeat manicure that would also not have even lasted three days. I did not get the value that would have been normally expected for the price I paid, and therefore wanted the price I paid back in the form of a refund. Any business worth its salt and which desires to maintain its reputation and good relationships with its clientele is wise to accommmodate its unhappy customers in ways that change their minds about their negative experiences with that business.
8. I was a walk-in because I was an out-of-town visitor and the reputable salons in Auburn I'd been referred to were not open on Sunday. I did not give the trainee a chance to finish because I could tell she was inexperienced, and after she cut my cuticle I decided I'd had enough. I find it very interesting that she is no longer with your salon. I don't remember giving Vivian a hard time, she actually seemed rather pleasant.
Thank you for the opportunity to further clarify and describe my experience with your salon, Jason. I hope you take these comments as valuable input toward treating your future customers in a more positive manner than you did the earlier reviewer and me. read more