I recently used their services and it was well below standards. Cleaner did show up on time and…read moreshowed her around and discussed what needed cleaning and what each area needed and she began the cleaning. I had to leave before she was completed and laid the fee and then left for an appt and to my surprise when I came home it was never vacuumed at all. The entire upstairs carpet was never vacuumed or even attempted. I'm not sure what happened but vacuuming was told and a general basic part of house cleaning. It's almost as if once I paid her she cut out once I left. I would Uber use this company again

Alexis did amazing appreciate hard work and time frame.She can plead the house in a very quick…read morefashion with an amazing detail

BEWARE! I used Perfectionist Cleaning for window cleaning in April 2023 and had a great experience,…read morewhich is why I hired them again in April 2026. Unfortunately, this second experience was completely different. I was told they would arrive between 9:00am-10:00am, but after multiple calls throughout the day, they didn't show up until 3:00pm. The crew that arrived did not speak English, rushed through the job, and the quality of the cleaning was poor. I had to go back and clean numerous streaks myself, and there was still bird droppings left on several windows afterward. The worst part, however, was the damage they caused to four of my window screens. One worker even knocked on my door to ask my husband to help bend a damaged screen back into shape and force it back into the window frame. (You can clearly see their cleaning supplies in the background of the attached photo of window #1.) The screens are now bent and damaged to the point that several windows can no longer be properly opened because the gaps are so large that bugs and debris can get inside. One window will not open at all because the damaged screen is obstructing it. After multiple attempts to resolve the issue and request reimbursement, Perfectionist Cleaning claimed the screens were already damaged before they arrived. That makes absolutely no sense considering we could open all of our windows before the cleaning, and now we cannot. My husband also sent photos of the damage, and they responded by claiming the photos were of "different windows." We are honest Christian people who simply wanted our windows cleaned and instead ended up with damaged property and a company refusing to take responsibility. With a baby on the way, we cannot afford the unexpected cost to replace multiple window screens ourselves. After reading other recent reviews, it appears this may be becoming a pattern for this company -- damage customers' property and refuse to fix it. DO NOT USE THIS COMPANY!

I would not recommend this company at any cost…read more During our cleaning, the broke 2 blinds and ruined the finish on our kitchen cabinets. I called them and they were prompt to say they would take care of the damage. After multiple calls to get an update and two months later, no response. If you don't want to spend more money on repairs than the cleaning, then don't hire this company.

Horrible experience. They broke our glass baseball clock and then threw it away without informing…read moreus. They left pieces of glass in the area which caused us injury. We informed them and they sarcastically told us they had researched and felt hey had no responsibility. Wow!! I have never been so insulted. They could have admitted fault and apologized for their incompetence but chose to lie. Shame on them!! Don't use these guys!

I paid for a deep cleaning before the holidays and now ran into a complete disaster. Absolutely…read morehorrible service. Paid a lot of money for them to be in and out in 45 minutes. They didn't do anything, and now want to only refund me $60, what a joke, DO NOT USE THEM. I never write bad reviews, but this was a must!!! Jennifer was my cleaner.

Maria and her cleaners have cleaned my house for over 10 years. They are very thorough, honest,…read morepricing is reasonable and Maria is very responsive to any concerns that I've ever had. Thank you Maria for your hard work!

Look elsewhere for a cleaning service. This company has some of the worst employees that damage…read moreour home every time they arrive. No one takes responsibility or lets us know as we find damage after they leave. The cleaners are always different people as they don't seem to keep employees. This company needs to review better customer service standards with their staff. Very disappointing experience.

I have had New Image clean my home for 2 years. For the most part they do a good job. They do an…read moreespecially good job with the kitchen. However, a different crew comes each time and the quality differs depending upon the crew. I would consistently use them every month of I knew the same women would come and they could learn my house.

I have used New Image Cleaning service for approximately 40 years. It started out withGeorge,…read moreAzuri, and his lovely wife, Vicenta. They have grown to a team of probably 50 employees and Service the Valley with spectacular Residential And Commercial cleaning services. They are so far superior to any other large corporate cleaning services because of the personal touch George and his wife still work probably a combined of 120 hours a week total and it shows in everything from the follow-through to the detailed cleaning services to the white glove inspections, their ladies and men will give your home or business a white glove inspection upon their departure. they are the most competitively priced company with professional invoicing at the end of each month,if you're looking for personalized service with a flare or professionalism and a smile with the service, then don't hesitate to call George Senior, George Jr or Vicenta to take care of all your cleaning needs. They are the very best.

Loved my experience w Kristen - she was on time, very nice to chat with , & left my place squeaky…read moreclean . 5/5 on my first ever cleaner experience :)

This company is absolutely FRAUDULENT! DO NOT, and I repeat…read moreDO NOT request cleaning services from them. I'm an active short term rental host and I trusted them to do a routine cleaning. Before the "cleaning" was done they cancelled on the agreed upon date, I had some flexibility and moved the scheduled cleaning. The next day someone was in my unit to clean. Words cannot explain the level of disgust I experienced when I walked in to my home. There was myriad of issues however the most glaring issue was the shower. The shower was untouched from the previous guest (10-day stay). Dirty footprints, grime, and hair all over the shower floor. Not to mention hair strands sticking up out of the drain. The bed was sloppily made, stains on the kitchen countertop, hair & crumbs on the couch, sticky floors throughout, etc. They did agree to do a free redo. The next day someone was sent to my home. Thank God I decided to go drop some essentials off at the place before my next guest was slated to check-in. Mind you, I was about 47 miles away. First red flag was my unit was left unlocked (keyless entry pad). Once I entered the unit I headed straight to the shower (while walking over sticky floors) to my surprise the shower was left exactly the same. As a business owner I had to do what I had to do in that instance since I had a guest arriving in a couple of hours. Several other places in the unit were left extremely disgusting. If I would not have went to audit the job my reputation as a host would've been tarnished. The owner did not allow me to send pictures of the job so I will leave them here. We were told initially that if we were dissatisfied, we would receive a full refund. Not only did they not honor that, the owner proceeded to cuss at me over the phone. Treacherous business practice, unprofessionalism, and no integrity. Do yourself a favor and DO NOT ever use this "company".

Nightmare experience, do not hire this company. I requested a deep clean of an 1800 sqft house and…read morewas charged $450. I want to be clear that Special Ops provides a detailed list on their website of all services that are considered part of the deep clean. All of my complaints in this review are with the quality and fulfillment of services they directly state they offer. The job by the first crew could not be described as a general clean, let alone a deep clean. They left dirty cleaning supplies on the heirloom quilt made by my late grandmother. Most surfaces were still dirty to the touch. Entire rooms had been ignored. Less than half of the services advertised had been performed, and those that were done were largely inadequate. I sent a detailed email with pictures to management, asking for a refund. Dillon, the rep that I talked to, was very amicable and understanding. When I was informed that a full refund was not possible, I accepted the offer of a second cleaning crew. The second crew did a better job, but it was still incomplete. Only about 2/3s of the deep cleaning services on the company website were performed. The crew tried to leave without cleaning the office;. When I pointed out that several of the services and spots were missed (which, let me be clear, it sucked to have to be "that guy"), they grew frustrated and only addressed a few items before leaving. Mold is still present in multiple bathroom sink drains. The baseboards and walls were still dirty. The guest bath floor was not clean. Several surfaces were still sticky/gritty to the touch. After two "deep cleanings" from this company, several parts of the house remains not just messy, but unsanitary. Do not hire this company, full stop.

BEWARE! I used Special Ops/Perfectionist Cleaning for window cleaning in April 2023 and had a great…read moreexperience, which is why I hired them again in April 2026. Unfortunately, this second experience was completely different. I was told they would arrive between 9:00-10:00am, but after multiple calls throughout the day, they didn't show up until 3:00pm. The crew that arrived did not speak English, rushed through the job, and the quality of the cleaning was poor. I had to go back and clean numerous streaks myself, and there was still bird droppings left on several windows afterward. The worst part, however, was the damage they caused to four of my window screens. One worker even knocked on my door to ask my husband to help bend a damaged screen back into shape and force it back into the window frame. The screens are now bent and damaged to the point that several windows can no longer be properly opened because the gaps are so large that bugs and debris can get inside. One window will not open at all because the damaged screen is obstructing it. After multiple attempts to resolve the issue and request reimbursement, they claimed the screens were already damaged before they arrived. That makes absolutely no sense considering we could open all of our windows before the cleaning, and now we cannot. My husband also sent photos of the damage, and they responded by claiming the photos were of "different windows." We are honest Christian people who simply wanted our windows cleaned and instead ended up with damaged property and a company refusing to take responsibility. With a baby on the way, we cannot afford the unexpected cost to replace multiple window screens ourselves. After reading other recent reviews, it appears this may be becoming a pattern for Special Ops/Perfectionist Cleaning-- damage customers' property and refuse to fix it. DO NOT USE THIS COMPANY!

Maria does an excellent job! I needed someone new after my longtime (15+ years) housekeeper…read moreretired. Maria responded quickly, came over to give me an estimate, did a very deep clean the first time and has done a wonderful job each time since. She's professional, on time, communicates very well, professional, fast, and leaves my house spotless.