Here was my experience with Magic Air Duct Cleaning on 10 August 2023.
Pros:
- Responded very quickly to my request for services and provided a quote over the phone.
- They were able to schedule me for service the next day.
Cons:
- The technician showed up on time but immediately asked to leave to run to home depot for something, overall it delayed the service by almost an hour.
- A suction cleaner was hooked up to only 1 vent.
- The AC unit cleaning and main intake clean/sanitization were offered at a higher price than the overall cleaning.
- The technician offered to clean the dryer vent on the roof of the house for another fee. Our dryer vent goes horizontally through the house's side wall, not up through the ceiling...
- The technician then offered to clean/sanitize the main intake for the original price if I would leave a good Yelp review. He proceeded to use a shop vacuum with an extended hose to (poorly) 'clean'. After questioning why the intake wasn't sanitized like we had agreed on I was accused of being a frugal customer and it was not sanitized.
- When I was inspecting the other vents suction machine was not hooked up to, I noticed standing dirt/debris. I asked the technician about it to which he muttered something under his breath that my wife also noticed. I asked him what he said and he changed the subject to how the vents would not look like new after a cleaning. I understand that expecting them spotless may be unrealistic but it didn't appear that much cleaning had been done at all.
- The technician then became very argumentative at which point I asked for a receipt for payment and he left.
Overall it was a giant waste of time. The cleaning we received could have been done with our own household vacuum. Save your money and hire someone else! read more