1. Appliance Works

0

Casa Grande, AZ

Appliance Works

5.0 (4 reviews)
Closed • Closed

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Response quality

Excellent

Response time

2 hours

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My Appliance Repair Pro - Have a problem with any appliance in your home, Call Us!

My Appliance Repair Pro

(20 reviews)

My garage refrigerator which was 11 years old and used mostly to keep water and pop cold finally…read moregave up the ghost and I gave these folks a call to see if it was worth saving. They contacted me almost right away and responded with a service tech within 24 hours which I thought was amazing. The diagnostic fee was very reasonable and worth it as they gave me straight up advice and allowed me to make up my own mind whether to repair or replace. Due to the repair cost and age of the unit I decided on replace paid my diagnostic fee and they were on their way in short order Tech's were very friendly arrived on time, and very professional. I would recommend them and would use them again in the future if needed.

I was very disappointed with the customer service provided by this company…read more When scheduling the appointment, I explained the refrigerator's error code and identified the part needed to fix the issue. Despite providing this information upfront, I was charged $110 for a "diagnostic" visit. The technician inspected the refrigerator and confirmed exactly what we had already explained to the office manager. We were then informed that he would need to return with the necessary part and that the repair would cost approximately $600. To be clear, the technician was professional, knowledgeable, and courteous. My frustration is with the customer service and the lack of communication from the office manager. I understand that the office manager is not a technician and may not have the technical expertise to diagnose every issue. However, as a manager, I would expect them to have enough knowledge and experience to use the information provided to offer better guidance, provide a preliminary estimate, or at least explain the potential costs and what to expect before scheduling the appointment. We had already provided the error code and identified the part we believed was needed, yet none of this information was used to help us make an informed decision before paying $110 for a diagnostic visit. Had the office manager communicated more effectively and provided a reasonable estimate or advised us that the technician might not have the necessary part available, we could have made a more informed decision about whether to proceed with the appointment. What made the experience even more frustrating was discovering that the refrigerator manufacturer offered the repair at a significantly lower price. That was honestly mind-blowing. The technician was not the problem. The issue was the lack of communication, transparency, and customer service from the office manager. Customers should be able to expect clear information about potential costs and what to expect before scheduling and paying for a service call. Given the information we provided upfront, this entire experience could have been handled much better. Unfortunately, this experience left us disappointed and questioning the value of using this company for future repairs.

Appliance Works - homeappliancerepair - Updated November 2026

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