10/10 experience w johan, he helped me out with everything when it came to getting the pieces I…read moreneeded, and he is very professional.

Thank you so much Benito for helping us purchase a family car for our 12 year Anniversary 3/4/26…read moreThank you for trying your hardest to get us at a comfortable price . Thank you to Micheal for helping with all of the paper work as well can't wait to come back a year from now to purchase another car ... Please make sure to Ask for Benito when purchasing a Vehicle

I just recently got a new car from the Volkswagen Dealership in Pasadena. The staff went above and…read morebeyond for me. The highest level of customer service I have EVER received. Cade was excellent he showed me the features of the car. Mike got me the numbers and made the deal happen. Thanks to Carson, the Internet Manager for setting up the meeting This dealership is not pushy, they had my best interest at hand and I feel they truly cared about me as a person. I will always go to Volkswagon Pasadena for my cars.

called earlier today and spoke with John to explain my current lease situation. I was very clear…read morethat I was not ready to buy today and that my current lease has negative equity. John encouraged me to come in anyway. Once I arrived, his attitude completely changed. He was noticeably unenthusiastic and unwilling to help. He didn't show me any of the vehicles we discussed over the phone and made no effort to walk the lot or explain options. Instead, he simply sat me at his desk and threw out rough numbers without any real discussion or guidance. Overall, the experience felt rushed and dismissive. If you're looking for someone who will actually listen to your situation and take the time to help, I'd recommend saving yourself the trip and going elsewhere

You may have noticed that I have a post below, but that review was for my mom since she does not…read morehave a yelp account. It was now my turn to look for a car and I decided to ask for assistance from Alan based on the previous positive reviews from others. I went to multiple dealerships and tried to find the best option for me but ultimately Alan was able to find the best price! He was super friendly, listened to my concerns, and ultimately saved me money and a lot of hassle of dealing with salespeople. He is a really good dude and as my mom said previously, I cannot recommend Alan enough. Thanks again!

these guys at legend are PHENOMENAL!!…read more three days ago i requested the make model and trim and guess what i have my car today... prompt fast and concise

If you're looking for a dealership that actually gets it done the right way, Audi Pasadena stands…read moreout. We recently purchased a rare vehicle that a lot of people were after, and Adrian, along with the sales manager, made it happen for us. Timing, communication, and execution were all on point. The part that really impressed me was how smooth everything went, especially considering I wasn't even in the area. I was hundreds of miles away working on another development when I found out they had just received the car. My wife wanted it immediately. I called, and Adrian didn't waste time. He located the vehicle, locked it in, and worked with the team to make sure the deal got done. No confusion, no back and forth, just straight execution. They went above and beyond to make sure the car was secured for us, and that doesn't happen often, especially with something rare that has multiple buyers lined up. The car ended up being even better than we expected, and my wife loves driving it when she's in La Quinta. That's what matters at the end of the day. Appreciate Adrian and the sales manager for handling everything the right way and making it happen when it counted. That's how you build trust and long term customers.

Came here to service my car, and returning my lease because this is the closest dealership to me…read more Both of the experience I had were not pleasant. Services: I waited for 2 weeks for a loaner car to be available, so I can get my car fixed while my car was not drivable at one point. My service advisor promised me that my car will be washed and charged when I pick it up. The car was fixed for sure, but it was not washed or charged. I did not get the services that I was promised. Returning my loaner car: when I pulled up to the drop off my loaner car, I was not greet by "good morning/ good afternoon." Instead, I was greeted by "have you filled up the gas tank?" I was not happy with the greeting, so I said, "yes, I even pull more, do I get a refund?" The guy said coldly, "you have to ask them (pointing at the advisors)." They then walked away. He was pretty rude. I am unsure if he was being treated by rude customers, but I was not rude to him and hoping that he can be a bit more polite. Returning the lease: I parked my car at the parking lot, and walked inside the show room. I told a staff that I was returning my lease, and this staff was friendly that he asked me to wait. However, there was an older gentleman sitting at the second desk yelling out loud to the staff who was helping me, "check the charging cable to see if that's missing!" I told the gentleman, "the cable was untouched for 2 years, and brand new. Do I get a paid back for keeping things new?" He said no and walked away. I have 1 star for the staff who help with my lease return. This might be a good choice that I am not getting another car from them because of the poor services. They gave me a sense that they were trying to pick on customers and charge for extra if possible. It was an absolute unpleasant experience. I hope management can address these concerns to keep loyal customers happy.

Prior to going to Personalized Auto Group, I was extremely stressed searching for a car. I stumbled…read moreacross this small dealership on Cargurus and I was happy I did. Joe and Jimmy are the absolute best! They had so much knowledge on the car I was looking at and I didn't feel pressured to buy. They really took their time with me and Joe also went out of his way to take the car to my mechanic to look at. I truly appreciate my experience here and I will definitely recommend! I got my perfect car for a great price and Jimmy was able to get the APR at such an amazing rate! You're in good hands here. Thank you Joe and Jimmy for taking care of me. I love my new baby!

I was looking for an upgrade to the car I already have and I stumbled upon the car at this Auto…read moredealership. I am pretty savvy on car matters but being honest, car dealerships and mechanics can be difficult because I expect to get taken advantage of if I'm not careful. I hadn't bought a car in 10 years or so and I was prepared to be disappointed and frustrated. This place is not at all what I expected. In fact why can't we have more Auto Dealerships this way??? Life would be amazing! Jimmy and Joe were super helpful. From being very accommodating and flexible on my time, highly transparent in the paperwork and loan details, and also super knowledgable on more than just selling cars. They truly go above and beyond and I appreciate that. Because I had 0 stress in working with them. The only stress I had was making the decision to just feel deserving of a new car. Zero pressure at all from them. But they have my loyalty and respect. I'd give 10 stars if I could! I love my new car and I'm super happy to have found them. Also their prices are fair.

George worked with both myself and my husband to get us both into cars within a week of each other…read more He was very responsive and made everything as simple as possible. No pressure and worked hard to get us what we wanted when nobody else would. If you need help getting into a vehicle, George is your guy!

Last time I came to these guys they were amazing. My wife and I successfully purchased a Toyota…read moreCamry from them no issues. More recently we were looking at a Toyota Sienna Van and we were ready to come and get it, unfortunately my availability and my wife's did not work during the week, we set the appointment for Saturday and they sold the van. I respect (CASH IS KING) totally respect it I do not blame them however when someone who was a good customer is trying to be a repeat customer some professional courtesies should be provided. Myself I work a 7 to 2pm job, my wife is a charge nurse for red cross going all over the los angeles and orange county areas so its not exactly like she can drop everything at a moments notice. To go somewhere. As a result of this sour (CRAPPY) experience I would not recommend Ray or any of these guys for anything I am sorry to say.

This dealer rocks. Raffi is awesome answered all our questions very patient and nice. I got the car…read moreI wanted. After months of looking for a dealer and car I'm so glad I found Prime Automax on CarGurus.

After narrowing my search down to top picks I gave a call and made the 60 mile drive the same day…read more When I arrived Jack (owner), had the car washed and in great condition ready for my inspection. When wanting to make the purchase you can expect a transparent history on the car and an honest price. No dealership fees, you only pay the necessary dmv paperwork and registering costs which in perspective is MUCH LESS than what your local franchise dealer asks for. Jack's service and care for your interests are unparalleled, I mentioned coffee and was brought Starbucks when we sat and discussed my minor dislikes. On top of everything I was given a 5oz bottle of the cars paint, a number of free oil changes and the option to receive a paid rental car during the period Jack's shop works on my minor dislikes (chipped front bumper paint). I paid below Kelly Blue Book value for my 2015 Mazda 3 Grand Touring, and will surely be back in the future. Thanks again man! 170+ point inspection Jack has a successful body shop & garage as well Overall a great experience

I recently purchased a car from Enterprise Car Sales in Pasadena and I can't say enough good things…read moreabout the team there. I want to give a special shoutout to Jesus, he pays attention and actually listens to me as a customer. He listens to understand, not "just to respond". Jesus does not come off as "salesy", he was genuine. I complained about the two stickers (one on window and one on back of car) and expressed concerns about having it taken of and leaving scratches or sticker stains. Done. When I came back to the shop and asked about it he always said, "oh I already took care of it for you. Jesus displayed patience and care. He went above and beyond to ensure I felt comfortable and informed at every step. And I also have to mention Lior, the manager, who made sure the entire transaction was smooth and truly went the extra mile to deliver top-notch service especially with the financing part and the Key. The team's dedication to customer satisfaction was evident in every detail, and I'm truly grateful for their hard work and professionalism. Highly recommend them if you're looking for a hassle-free car buying experience!

Overall the best experience I've ever had. The customer service from all the employees was amazing!…read moreI really felt heard and seen when I came in. Kasey was very helpful and went over all the features each vehicle had. From start to finish he made sure my mother and I were comfortable, understood everything being said and made sure overall I was completely satisfied with my decision. Beyond grateful for my overall experience at this location. Thank you so much for helping me get myself into a new car. Your customer service was outstanding and greatly appreciated.

I needed to purchase a car and found one that was at Sakadi Motors. I contacted Art who encouraged…read moreme to come, see. He told me at the time that he had one he thought I'd like more. Once I arranged for someone to take me to view, we were on our way. I ended up wanting the one he recommended. The purchase went very smoothly and relatively quickly. Art was extremely nice, accommodating, professional, and helpful with the funding. I now have a car, parked in my driveway that's perfect.

Amazing service. Very professional and responsive. I am so happy with the car I bought from them,…read moreand they guarantee to fix any outstanding problems for free in the first three months. I highly recommend them!

The service center has a little latte station, I was in a…read moreterrible rush to get in and out to order my parts and pick it up. They have next day pick up but because I placed the order at the end of the day Friday it wasn't available till Tuesday. Staff is very helpful in confirming the part through diagrams. Pick up no issues either, I just handed over my receipt and they picked it up for me ASAP. I was hoping for a text update, email or call that my parts came in. Lol beware of the sales staff chilling outside. I kinda already know that they are just doing their job, but the 180 in attitude when the came up to ask me if I needed help and I replied with "parts".

Javier, Matt, Freddy and the ones I can't remember the names of, everyone here is soooooo service…read moreoriented, it's ridiculous. Awesomely clean and professional place for all your vehicle needs and wants